Very easy to navigate. I had no issue and been using it for the past 3 years. Has helped me keep track of tenant payments with ease. Review collected by and hosted on G2.com.

Wish some features were more customizable to my business needs. For example the Dashboard. But overall minor issues. Software meets my needs. Review collected by and hosted on G2.com.

Automatic late fees and invoices, easy way to track tenants payments. Review collected by and hosted on G2.com.

Adding a maintenance request requires too many details. It's good to have the option, but sometimes I just need to add a quick item. Also, the filter has to be rest every time I look for something new, Review collected by and hosted on G2.com.

We currently reside in Europe and use TenantCloud to manage property that we own in the US. Although we have a property manager who manages the daily operations,we enjoy having a certain level of visibility over the financials. Review collected by and hosted on G2.com.

There can be limitations to issuing deposits back to tenants via the system. The customer service team suggested that we issue a check instead, which didn't provide the financial transparency we needed. Review collected by and hosted on G2.com.

The interface is very intuitive and easy to use. I know that because I barely had to train my assistant (a lady in her 60s) on how to use it. But what I most appreciate is the customer support. They respond within 30 minutes and basically always solve the issue. Also, I truly feel like they're a part of my team. We have calls every few months and I tell them about features I need to help me run by real estate business better.

For example, I mentioned that I needed one central place to see all my leases and they mentioned that other people had the same issue. Within a few months, they introduced that feature. It's quite affordable as well. Review collected by and hosted on G2.com.

The search function is really poor. Also, I need the Tasks feature to be better because I don't think they understand how useful/important that feature is for managing your team/property managers. I constantly assign tasks to my PM and I need it to have better functions. My applicants have struggled to pay for/do screening reports.

The property/expenses reports need better filtering functions as well. Review collected by and hosted on G2.com.

I like that TenantCloud makes it simple to manage all aspects of my rental business in one place. I can easily send invoices on time to my tenants, monitor payments that go directly to my account, track expenses, and keep my accounting organized. It also helps me stay on top of lease start and end dates, which makes managing 9 properties much easier and more efficient. Review collected by and hosted on G2.com.

Some features take time to learn, but overall the platform works smoothly. also the time to get the money is a little longer that I was expected and tenants complain about fees they have to pay. Review collected by and hosted on G2.com.

Upsides are numerous!

Internal chat system is great for teams and keeping written records.

Onboarding is easy.

Leases are easy.

Modern UI interface is great.

Document creation is easy to send.

help center is vastly improved.

tutorials are great.

Accounting is okay...it used to be free, now we get charged for ACH. Also, you used to have 2 free accounts, now only 1, so that make bookkeeping more difficult. Review collected by and hosted on G2.com.

There are a few things I don't like. But not many. and 1 thing I hate!

The way it duplicates photos for the listing is frustrating and takes up too much space that counts against my account.

Needs property specific information for all tenants to see...direction from owners on how to handle specific issues, utility info, internet companies that service the home, specific HOA items, etc. these should be easy to enter and quick for all parties to see.

I HATE, HATE, HATE that I can't invoice owners from the propert management maintenance tab. You can only directly bill the tenant. That makes no sense. 98% of issues are things like plumbing or rotten wood or roof issues, etc. These are always paid by the owner. this is backwards and wrong!!!!

I wish I could have 2 accounts in ACH like we used to, 1 for maintenance and 1 for rent. Review collected by and hosted on G2.com.

It integrates many systems into a single system. Review collected by and hosted on G2.com.

I think the system is not recognized enough by tenants, also it attempts to charge your method of payment without permission Review collected by and hosted on G2.com.

TenantCloud offered an affordable yet scalable entry to property management software for our small business. It has robust features for a reasonable price. Review collected by and hosted on G2.com.

I find that the number of equipment records allowed for a given subscription level is not in line with the number of properties and/or units allowed for the same. It's an odd reason to need to upgrade your subscription. Review collected by and hosted on G2.com.

The UI is great and easy to use. It’s very intuitive and offers features, like tracking payments from tenants and expenses, that we really needed. Review collected by and hosted on G2.com.

It’s difficult to reach a live person at customer service. Also, it’s frustrating that we have to pay for a higher monthly price if we want to access additional reporting features or customize rental applications. Review collected by and hosted on G2.com.

The rental payment & lease generation is seamless. We have used TenantCloud for over 8 years now and will never use a another software. The customer support is fantastic, always responsive. Extremely easy to implement. We personally have it integrated with Quickbooks which is an easy as a click of a mouse. We use TenantCloud multiple times per month. Review collected by and hosted on G2.com.

It often becomes disconnected with Quickbooks randomly. Other than that small inconvenience it is great. Review collected by and hosted on G2.com.