--- title: TenantCloud Reviews meta\_title: 'TenantCloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 300 reviews by the users' company size, role or industry to find out how TenantCloud works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 300 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### TenantCloud Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TenantCloud, enjoying its simplicity for both tenants and landlords. [(69 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749427&qs=pros-and-cons#reviews) Users appreciate the **ease of property management** with TenantCloud, streamlining tenant payments and accounting efficiently. [(42 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749511&qs=pros-and-cons#reviews) Users love the **efficient rent collection** process in TenantCloud, enhancing their management experience significantly. [(31 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748832&qs=pros-and-cons#reviews) Users value the **responsive and helpful customer support** of TenantCloud, enhancing their overall management experience. [(30 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749118&qs=pros-and-cons#reviews) Users appreciate the **ease of use and comprehensive features** of TenantCloud, making property management simple and efficient. [(24 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749849&qs=pros-and-cons#reviews) Users express frustration over **missing features** like bulk payment processing and mass messaging for enhanced efficiency. [(23 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749811&qs=pros-and-cons#reviews) Users report several **payment issues** , including incorrect amounts posted and prolonged payment processing times, causing frustration. [(18 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748256&qs=pros-and-cons#reviews) Users find the **poor usability** of TenantCloud frustrating, struggling with confusing menus and limited templates. [(18 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748510&qs=pros-and-cons#reviews) Users express concern over the **high cost** of TenantCloud, feeling it's not justified for basic functionalities. [(15 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749332&qs=pros-and-cons#reviews) Users find the **lease management interface unintuitive** , complicating updates and affecting overall user experience. [(13 mentions)](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748733&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TenantCloud ##### 1. Ease of Use Users value the **ease of use** of TenantCloud, enjoying its simplicity for both tenants and landlords. [ See 69 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749427&qs=pros-and-cons#reviews) See Related User Reviews ![Eric L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric L.") EL Eric L. Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and efficient" What do you like about TenantCloud? I've been using Tenantcloud for over a year now and have come to really enjoy the ability to do everything, all in one place. Previously, I was having ![Tamisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamisha L.") TL Tamisha L. Small-Business (50 or fewer emp.) 5.0/5 "Super User-Friendly with Phenomenal Customer Support" What do you like about TenantCloud? It is super user friendly, clean user interface, the customer service is phenomenal too! The tenant facing portal has been reported as great from our ##### 2. Property Management Users appreciate the **ease of property management** with TenantCloud, streamlining tenant payments and accounting efficiently. [ See 42 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749511&qs=pros-and-cons#reviews) See Related User Reviews ![Eric L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric L.") EL Eric L. Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and efficient" What do you like about TenantCloud? I've been using Tenantcloud for over a year now and have come to really enjoy the ability to do everything, all in one place. Previously, I was having ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It delivers what is promised" What do you like about TenantCloud? It has all the features it needs for a property managment and business managment ##### 3. Rent Collection Users love the **efficient rent collection** process in TenantCloud, enhancing their management experience significantly. [ See 31 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748832&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great property management app" What do you like about TenantCloud? I like online applications, online leases with electronic signature, rent collection, and tracking maintenance requests the best with TenantCloud. It MS Marty S. Small-Business (50 or fewer emp.) 4.0/5 "A Solid Property Mangement Platform" What do you like about TenantCloud? I appreciate the integrations with TenantCloud from listing my apartment units when they are available to the ease in accepting applications and doing ##### 4. Customer Support Users value the **responsive and helpful customer support** of TenantCloud, enhancing their overall management experience. [ See 30 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749118&qs=pros-and-cons#reviews) See Related User Reviews ![Tamisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamisha L.") TL Tamisha L. Small-Business (50 or fewer emp.) 5.0/5 "Super User-Friendly with Phenomenal Customer Support" What do you like about TenantCloud? It is super user friendly, clean user interface, the customer service is phenomenal too! The tenant facing portal has been reported as great from our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "My preferred property management tool" What do you like about TenantCloud? Easy to use with great customer service. ##### 5. Features Users appreciate the **ease of use and comprehensive features** of TenantCloud, making property management simple and efficient. [ See 24 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749849&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It delivers what is promised" What do you like about TenantCloud? It has all the features it needs for a property managment and business managment ![Tamisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamisha L.") TL Tamisha L. Small-Business (50 or fewer emp.) 5.0/5 "Super User-Friendly with Phenomenal Customer Support" What do you like about TenantCloud? It is super user friendly, clean user interface, the customer service is phenomenal too! The tenant facing portal has been reported as great from our ### 5 Cons or Disadvantages of TenantCloud ##### 1. Missing Features Users express frustration over **missing features** like bulk payment processing and mass messaging for enhanced efficiency. [ See 23 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749811&qs=pros-and-cons#reviews) See Related User Reviews ![Eric L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric L.") EL Eric L. Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and efficient" What do you dislike about TenantCloud? While the accounting is a perk and works (yes, it works), it could use a lot of work. For example, you have to process fees/payments one at a time rat ![Jeremy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy C.") JC Jeremy C. Small-Business (50 or fewer emp.) 4.5/5 "Great way to scale a growing portfolio" What do you dislike about TenantCloud? ACH fees are high, and the processing times can be slow. The recent change to credit card processing was a downgrade because it removed the ability ##### 2. Payment Issues Users report several **payment issues** , including incorrect amounts posted and prolonged payment processing times, causing frustration. [ See 18 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748256&qs=pros-and-cons#reviews) See Related User Reviews ![Eric L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric L.") EL Eric L. Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and efficient" What do you dislike about TenantCloud? While the accounting is a perk and works (yes, it works), it could use a lot of work. For example, you have to process fees/payments one at a time rat ![Tamisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamisha L.") TL Tamisha L. Small-Business (50 or fewer emp.) 5.0/5 "Super User-Friendly with Phenomenal Customer Support" What do you dislike about TenantCloud? What we dislike is having to manually add my admin to each property, the matching in reconciliation is a bit difficult. I really wish the owners had t ##### 3. Poor Usability Users find the **poor usability** of TenantCloud frustrating, struggling with confusing menus and limited templates. [ See 18 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748510&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It delivers what is promised" What do you dislike about TenantCloud? Its interface could be more user friendly SL Steven L. Small-Business (50 or fewer emp.) 5.0/5 "A Valuable Asset to Our Growing Business" What do you dislike about TenantCloud? Occasionally, it can be a little confusing to update certain information from the posts because you have to go through different tabs, but it’s nothin ##### 4. High Cost Users express concern over the **high cost** of TenantCloud, feeling it's not justified for basic functionalities. [ See 15 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1749332&qs=pros-and-cons#reviews) See Related User Reviews ![Jeremy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy C.") JC Jeremy C. Small-Business (50 or fewer emp.) 4.5/5 "Great way to scale a growing portfolio" What do you dislike about TenantCloud? ACH fees are high, and the processing times can be slow. The recent change to credit card processing was a downgrade because it removed the ability JT Jay T. Small-Business (50 or fewer emp.) 5.0/5 "Rental management is simplified" What do you dislike about TenantCloud? Need separate account if each of your rental is under a different LLC. Each account then requires its own subscription. I have 10 rentals under 10 LLC ##### 5. Lease Management Users find the **lease management interface unintuitive** , complicating updates and affecting overall user experience. [ See 13 mentions ](https://www.g2.com/products/tenantcloud/reviews?filters%5Bsentiment_snippet%5D=1748733&qs=pros-and-cons#reviews) See Related User Reviews ![Tamisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamisha L.") TL Tamisha L. Small-Business (50 or fewer emp.) 5.0/5 "Super User-Friendly with Phenomenal Customer Support" What do you dislike about TenantCloud? What we dislike is having to manually add my admin to each property, the matching in reconciliation is a bit difficult. I really wish the owners had t AT AJ T. Small-Business (50 or fewer emp.) 4.0/5 "Good Product" What do you dislike about TenantCloud? Could be a little more user friendly as far as where things are and how to access. Some things take awhile to figure out how to change or update such VS Victor S. Owner Small-Business (50 or fewer emp.) 2/13/2026 "Tenant Cloud: The Best Way to Simplify Property Management" 5/5 What do you like best about TenantCloud? Very easy to navigate. I had no issue and been using it for the past 3 years. Has helped me keep track of tenant payments with ease. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? Wish some features were more customizable to my business needs. For example the Dashboard. But overall minor issues. Software meets my needs. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? I manage around 30 properties. So it helps me keep everything centralized and organized. I use it mainly to keep track of tenant payments, rent increases and renewing contracts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Donald F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donald F.") DF Donald F. Office Manager and Bookkeeper Small-Business (50 or fewer emp.) 3/11/2026 "Easy Tenant Payment Tracking with Automatic Late Fees and Invoices" 4/5 What do you like best about TenantCloud? Automatic late fees and invoices, easy way to track tenants payments. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? Adding a maintenance request requires too many details. It's good to have the option, but sometimes I just need to add a quick item. Also, the filter has to be rest every time I look for something new, Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? Keep track of tenant payments and late fees, and when lease needs to be renewed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 3/14/2026 "TenantCloud Gives Us Clear Visibility Into Our Overseas Property Finances" 5/5 What do you like best about TenantCloud? We currently reside in Europe and use TenantCloud to manage property that we own in the US. Although we have a property manager who manages the daily operations,we enjoy having a certain level of visibility over the financials. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? There can be limitations to issuing deposits back to tenants via the system. The customer service team suggested that we issue a check instead, which didn't provide the financial transparency we needed. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? We manage the marketing and application approval process from abroad. TenantCloud allows us manage and approve applications, view their verifications and reporting, and electronically send their rental agreements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Edward Patrick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Patrick A.") EA Edward Patrick A. Chief Operating Officer Small-Business (50 or fewer emp.) 9/9/2025 "Great product, great customer support, and very intuitive user-interface" 5/5 What do you like best about TenantCloud? The interface is very intuitive and easy to use. I know that because I barely had to train my assistant (a lady in her 60s) on how to use it. But what I most appreciate is the customer support. They respond within 30 minutes and basically always solve the issue. Also, I truly feel like they're a part of my team. We have calls every few months and I tell them about features I need to help me run by real estate business better. For example, I mentioned that I needed one central place to see all my leases and they mentioned that other people had the same issue. Within a few months, they introduced that feature. It's quite affordable as well. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? The search function is really poor. Also, I need the Tasks feature to be better because I don't think they understand how useful/important that feature is for managing your team/property managers. I constantly assign tasks to my PM and I need it to have better functions. My applicants have struggled to pay for/do screening reports. The property/expenses reports need better filtering functions as well. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? Managing properties, rental payments, scheduling contractors, and communicating with tenants. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 9/9/2025 "Complete tenent management" 4.5/5 What do you like best about TenantCloud? I like that TenantCloud makes it simple to manage all aspects of my rental business in one place. I can easily send invoices on time to my tenants, monitor payments that go directly to my account, track expenses, and keep my accounting organized. It also helps me stay on top of lease start and end dates, which makes managing 9 properties much easier and more efficient. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? Some features take time to learn, but overall the platform works smoothly. also the time to get the money is a little longer that I was expected and tenants complain about fees they have to pay. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? TenantCloud is solving the challenge of managing multiple properties by giving me one platform where I can handle everything. It helps me organize rent collection by sending invoices on time and making it easy to monitor payments that go directly into my account. I can also track and categorize expenses, which keeps my accounting accurate and up to date. In addition, TenantCloud helps me manage lease details, including start and end dates, so nothing is missed. With 9 properties to oversee, having all these tools in one system saves me a lot of time, reduces errors, and gives me peace of mind knowing that both my tenants and finances are well managed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roby D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roby D.") RD Roby D. CEO and REALTRO and BROKER Small-Business (50 or fewer emp.) 2/14/2024 "TenantCloud - A great tool for individual owners, entry level prop mgt, and large scale prop mgt" 4.5/5 What do you like best about TenantCloud? Upsides are numerous! Internal chat system is great for teams and keeping written records. Onboarding is easy. Leases are easy. Modern UI interface is great. Document creation is easy to send. help center is vastly improved. tutorials are great. Accounting is okay...it used to be free, now we get charged for ACH. Also, you used to have 2 free accounts, now only 1, so that make bookkeeping more difficult. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? There are a few things I don't like. But not many. and 1 thing I hate! The way it duplicates photos for the listing is frustrating and takes up too much space that counts against my account. Needs property specific information for all tenants to see...direction from owners on how to handle specific issues, utility info, internet companies that service the home, specific HOA items, etc. these should be easy to enter and quick for all parties to see. I HATE, HATE, HATE that I can't invoice owners from the propert management maintenance tab. You can only directly bill the tenant. That makes no sense. 98% of issues are things like plumbing or rotten wood or roof issues, etc. These are always paid by the owner. this is backwards and wrong!!!! I wish I could have 2 accounts in ACH like we used to, 1 for maintenance and 1 for rent. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? Managing multiple properties and owners. Review collected by and hosted on G2.com. Show More 9/9/2025 Current UserValidated ReviewerSource: Organic ![David R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David R.") DR David R. owner Small-Business (50 or fewer emp.) 4/20/2026 "Great Integration, but Tenant Awareness and Unauthorized Charges Are Concerning" 2.5/5 What do you like best about TenantCloud? It integrates many systems into a single system. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? I think the system is not recognized enough by tenants, also it attempts to charge your method of payment without permission Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? None at the moment, I solve the issues on my own Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 1/22/2025 "Strong option for entry level property management software" 5/5 What do you like best about TenantCloud? TenantCloud offered an affordable yet scalable entry to property management software for our small business. It has robust features for a reasonable price. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? I find that the number of equipment records allowed for a given subscription level is not in line with the number of properties and/or units allowed for the same. It's an odd reason to need to upgrade your subscription. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? TenantCloud allows me to track everything from property level data to leasing to rent payment collection all in one central, interconnected platform. It saves me a ton of time compared to using separate systems. They have an excellent and prompt support team when I do encounter issues. Review collected by and hosted on G2.com. Show More 2/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite JK James K. Business Manager Small-Business (50 or fewer emp.) 2/12/2026 "Intuitive UI and Essential Tracking, but Support and Reporting Upgrades Feel Costly" 3.5/5 What do you like best about TenantCloud? The UI is great and easy to use. It’s very intuitive and offers features, like tracking payments from tenants and expenses, that we really needed. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? It’s difficult to reach a live person at customer service. Also, it’s frustrating that we have to pay for a higher monthly price if we want to access additional reporting features or customize rental applications. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? Tracking payments from tenants and facilitating background checks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sebastian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian K.") SK Sebastian K. Principal Owner Small-Business (50 or fewer emp.) 1/6/2026 "Seamless Rental Management and Outstanding Support" 4.5/5 What do you like best about TenantCloud? The rental payment & lease generation is seamless. We have used TenantCloud for over 8 years now and will never use a another software. The customer support is fantastic, always responsive. Extremely easy to implement. We personally have it integrated with Quickbooks which is an easy as a click of a mouse. We use TenantCloud multiple times per month. Review collected by and hosted on G2.com. What do you dislike about TenantCloud? It often becomes disconnected with Quickbooks randomly. Other than that small inconvenience it is great. Review collected by and hosted on G2.com. What problems is TenantCloud solving and how is that benefiting you? Posting rental payments automatically & streamlining the tenant communication into one place. Review collected by and hosted on G2.com. 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