[ Telnyx ... Reviews ](https://www.g2.com/products/telnyx-cpaas/reviews) [ Telnyx ... Reviews ](https://www.g2.com/products/telnyx-cpaas/reviews) # Telnyx CPaaS Features ##### ## Basic Communication (11) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. SMS Messaging Send messages via SMS Chat/Messaging Communicate using direct chat or messages within the system Video Call Recording Record and playback video calls Two-Way Audio & Video Presenter can see and hear participants and vice versa SIP Trunking Enables the connectivity to send and receive calls over the internet Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Functionality (6) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## Platform Basics - VoIP Providers (18) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Contact Management Manage, organize, and store contact information Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Fax Management Call List Management Manage and track all past and future calls. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Third-Party Integrations Set up connections to third-party platforms to improve business processes Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Real-Time Monitoring Active monitoring of systems, applications, or networks Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Workflow Management Create, design and manage workflows for repetitive tasks Call Center Integration Integration with third-party call center software Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Additional Functionality (86) Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Reports Alter the layout and content of reports Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Automatic Call Distribution Distribute/route/connect calls Real-Time Data Receive data and information in real time Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Employee Directory Access names, contact information, and roles of employees in a centralized repository AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Tracking Track and document all activities across devices, networks, and other systems Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Call Scripting Provide agents with a typical response for common call subject matter Real-Time Reporting Active reporting of data and metrics Call Recording Record the audio of phone conversations for quality assurance purposes Real-Time Analytics Analyze and gain insights into data in real-time Virtual Call Center Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Auto-Dialer System that automatically dials calls Generative AI Use AI to generate content in the form of text, images, videos, etc. Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Call Transfer Transfers live calls to other agents Call Reporting Track and report on all incoming and outgoing calls Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Voice Mail Computer-based system that allows users to send and receive voice messages Caller ID Identify the number and contact information of a caller before answering the phone Customizable Caller ID Mobile Access Access software remotely via mobile devices Callback Scheduling Schedules callback times IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response API Application programming interface that allows for integration with other systems/databases Interaction Tracking Track interaction history by documenting conversations for contacts Call Routing Sends voice calls to a specific queue based on predetermined criteria Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Video Conferencing Connect with meeting participants remotely over video Call Conferencing Facilitate virtual conferences that connect multiple people remotely Call Disposition Track and report on call outcomes Predictive Dialer System calls multiple numbers at once and connects the agent to the first number that answers Spam Blocker Filters used to determine different types of malware threats On-Demand Recording Record the audio of phone conversations for quality assurance purposes Caller Profiles Store caller information within an accessible database Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service VoIP Connection Place/receive calls through voice over IP connection Conferencing Text to Speech Turns text into natural sounding speech Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data VoIP Call Queues Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Call Screening View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Access Controls/Permissions Define levels of authorization for access to specific files or systems Online Voice Transmission Transmit voice and other information digitally Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Voicemail Transcription Transcribe voicemail audio messages to written text that is sent over email Automated Responses Automatic reply functionality for incoming messages Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Real-Time Reporting Active reporting of data and metrics SMS Messaging Send messages via SMS Interaction Tracking Track interaction history by documenting conversations for contacts Audio/Video Conferencing Audio/Video Conferencing Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customizable Branding Add customized logos and colors to align with company branding Call Routing Sends voice calls to a specific queue based on predetermined criteria Contact Management Manage, organize, and store contact information Voice Mail Computer-based system that allows users to send and receive voice messages Multi-Language Manage and support multiple languages Two-Way Audio & Video Presenter can see and hear participants and vice versa Real-Time Updates Receive system updates as soon as any changes are made Chat Transcript Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Live Chat Ability to chat online in real time Caller ID Identify the number and contact information of a caller before answering the phone IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Real-Time Monitoring Active monitoring of systems, applications, or networks SMS Marketing Send promotional campaigns or transactional messages via text messages File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Fax Management API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chatbot AI-based platform which conducts a conversation via auditory or textual methods Mobile Access Access software remotely via mobile devices Show More ## Top-Rated Alternatives [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Bandwidth](https://images.g2crowd.com/uploads/product/hd_favicon/e687b56e5e342759e6a2e50fb81c2b21/bandwidth-bandwidth.svg "Bandwidth") Bandwidth 4.4/5(504) ](https://www.g2.com/products/bandwidth-bandwidth/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 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