JH
John H.
Founder
Small-Business (50 or fewer emp.)
"Excellent Value and Effortless Setup with SIP Trunk and Unifi Talk"
4.5/5
What do you like best about Telnyx CPaaS?

Really good value services. I'm pairing a SIP trunk with Unifi Talk and have been really impressed by the cost and simplicity of set up.

I've had quite a lot of conversations with support and they are always responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

I had some initial issues with an inbound number and it took longer than expected to resolve the problem but this seems to be mainly an issue with the upstream provider. Communication around this could have been better at the beginning but after a conversation things improved and I had daily updates until the resolution Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Good Service, Competitive Pricing and SUPERLATIVE Customer Support"
4.5/5
What do you like best about Telnyx CPaaS?

I was looking for a reliable and affordable SIP Trunk provider to host my AI Voice Agents on phone calls here in Italy, and I have to say that Telnyx went above and beyond my expectations.

From the very beginning, the setup was smooth and straightforward. I purchased a number, configured the SIP Trunk, and started testing right away. The service quality has been excellent, with stable connections, clear audio, and a solid technical foundation.

What truly impressed me, though, was the customer support. During the configuration phase, I had a few doubts and small difficulties, and their support team was simply outstanding. The chat support responded almost instantly, with agents who were not only knowledgeable but also genuinely kind, patient, and proactive. They walked me through each step and made sure everything worked perfectly before closing the conversation.

Compared to other large providers I’ve tested, Telnyx clearly stands out for its human touch and commitment to helping customers succeed. Together with the excellent pricing and number availability for my country, this makes it a company I can wholeheartedly recommend. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

So far, I have nothing to complain about. My experience has been great. Review collected by and hosted on G2.com.

HN
Hassan Ali N.
Marketing Director
Small-Business (50 or fewer emp.)
"This is second time i prefer telnyx for my business then anyone else"
4/5
What do you like best about Telnyx CPaaS?

I don't know much about telnyx, the thing which i need and use from telnyx is SIP account, and i am 100% satisfied from that, previous i have my business in US and i need a dialer, for dialing calls, which is cheap and easy to setup, i just and connect and sip credintionals with linphone (softphone) and thats it i am ready to start dialing which is amazing for me as a small business owner. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

The thing which i want from telnyx to built is SMS feature, they have SMS feature but its difficult to setup with any tool, like linphone or other, and those are not conversatinal SMS so, if they can add this feature and make a system to easily setup this thing, then according to me, they are gem. Review collected by and hosted on G2.com.

attia m.
AM
attia m.
Web Developer
Small-Business (50 or fewer emp.)
"Technical/Developer-focused"
4.5/5
What do you like best about Telnyx CPaaS?

As a developer, I really appreciate how well-documented and developer-friendly Telnyx is. The API is straightforward, and the dashboard makes testing and scaling simple. We integrated messaging and voice services in just a couple of days, and the performance has been consistent. What stands out most is the flexibility — whether you’re a startup or scaling up, the platform adapts easily. Support has been responsive, answering even advanced technical questions quickly. Highly recommend Telnyx for anyone building communications into their apps. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

nan all good just i need the support be a little bit faster . Review collected by and hosted on G2.com.

WL
William Matheus L.
Medical Director & Co-Founder
Mid-Market (51-1000 emp.)
"Secure, reliable and easy-to-use platform for business communications"
5/5
What do you like best about Telnyx CPaaS?

After my account was fully verified, setting up and using Telnyx became incredibly easy. The platform has a very intuitive and user-friendly interface, which made it simple to manage numbers and configure call forwarding. I really appreciate how seamless the implementation was, and the overall reliability of the service. Everything works smoothly, and it gave me confidence to integrate it into my business processes. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

At the beginning, the verification process took a bit longer than I expected. However, I now see this as a positive point — it shows that Telnyx takes compliance and security seriously, ensuring that accounts and numbers are validated properly. Once the verification was completed, everything worked perfectly. Review collected by and hosted on G2.com.

Skyler G.
SG
Skyler G.
Software Engineer
Small-Business (50 or fewer emp.)
"Super easy as soon as it was set up"
4.5/5
What do you like best about Telnyx CPaaS?

I appreciate the ease of their SMS API - it's very easy to integrate with through the use of webhooks. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

I had some trouble signing up and getting verified - having to chat to a member of the Telnyx team due to a glitch in the new verification system. Thankfully the problem was swiftly solved after the Telnyx team member understood what was going wrong. Review collected by and hosted on G2.com.

JC
Jason C.
Director, Medical Operations
Mid-Market (51-1000 emp.)
"Reliable & Supportive Platform for SMS Integration – 6+ Years with Telnyx"
5/5
What do you like best about Telnyx CPaaS?

We’ve been using Telnyx for over six years now, and they’ve consistently delivered a reliable and powerful platform for our needs.

Our primary use case is SMS integration for an injury tracking and management application, and the Telnyx API has been seamless to work with. The uptime and performance have always met or exceeded expectations, and it’s made a big difference in how we deliver services to our clients.

What sets Telnyx apart, though, is their customer support. Every time we’ve had a question or needed clarification, their team has gone above and beyond to provide quick, actionable responses.

Having a provider that’s both technically solid and customer-focused has made them an invaluable part of our tech stack. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

There really hasn't been any dislikes... From our initial implementation, which was supported by outstanding API documentation and technical support team engagement, to the easy by which the Telnyx API was to integrate into our current applications; we are grateful and use Telnyx for all of our company's CPaaS needs. Review collected by and hosted on G2.com.

RK
Rahul K.
Founder
Small-Business (50 or fewer emp.)
"Flexible and Reliable CPaaS for Voice, Fax, and More"
5/5
What do you like best about Telnyx CPaaS?

We’ve been using Telnyx for voice and fax services, and it’s been a great experience so far. The voice quality is excellent, with minimal latency or call drops, even during high-volume periods. Faxing—something many providers overlook—actually works reliably through their platform, which was a key requirement for our business.

The API is well-documented, and we were able to integrate it quickly with our internal systems. The self-service portal is intuitive and gives us full control over number management, call routing, and reporting.

Support has been responsive and helpful whenever we’ve had questions. Pricing is fair and scales well, especially for teams that don’t want to be locked into contracts.

Overall, Telnyx is a strong, developer-friendly option for anyone needing voice and fax capabilities with flexibility and control. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

One downside is that some advanced features, like call control and fax configuration, have a bit of a learning curve. The documentation is good, but it still takes time to fully understand and implement more complex setups. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Affordable VoIP with Excellent Call Quality and SIP Debugging"
4.5/5
What do you like best about Telnyx CPaaS?

Having tried several other VoIP application providers, I find Telnyx stands out for being more affordable, delivering solid call quality, and offering outstanding SIP debugging tools. When I faced challenges integrating an external SIP server, the SIP debugging features available right from their dashboard allowed me to clearly follow each step of the call flow, which was extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

The account onboarding process does take some time, which is understandable since a human review is required. However, once that step is complete, everything runs smoothly. Review collected by and hosted on G2.com.

Link P.
LP
Link P.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Amazing experience with Telnyx and above all: prompt, and thorough customer service!"
5/5
What do you like best about Telnyx CPaaS?

I enjoy being able to have full control over every aspect of calling my clientele, from caller id, ringtone, you name it. Telnyx has made this process seamless! I own an insurance brokerage and we reach out to client's whom request information and Telnyx has followed through in every aspect in regards to making customer relations an easier process. I tried multiple different companies with no luck and landed on Telnyx (clearly the BEST choice). 10/10 Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

It was a little challenging to get it set up but once I reached out to the support team they were able to assist me and we had it figured out within the hour! Review collected by and hosted on G2.com.