--- title: TeleVox Reviews meta_title: 'TeleVox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how TeleVox works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 6 scale: '5' date_modified: '2026-06-22' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # TeleVox Reviews **Vendor:** West Technology Group **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 3.9/5.0 **Total Reviews:** 6 ## About TeleVox Televox is a human-first, AI-powered patient engagement platform that empowers healthcare organizations to create clear, connected experiences across every step of care. Supporting both multi-modal and multi-lingual communication, patients can engage in their preferred channels and languages. The platform delivers human-centered communication through automated reminders, two-way outreach, and intelligent virtual agents, reducing no-shows, lightening staff workload, and improving patient follow-through. Care teams and patients experience smoother interactions with fewer bottlenecks as routine outreach, reminders, and follow-up happen automatically and reliably through seamless EHR integration and time-saving workflows. The platform orchestrates communication across voice, SMS, RCS, email, and chat, reaching patients on the right channel at the right moment with clear, compliant messaging. Multi-lingual support across channels ensures every patient receives clear, culturally sensitive communication they can understand and act on. Teams can automate high-volume needs such as appointment reminders and confirmations, balance notifications, visit instructions, and post-visit follow-up, reducing call volume, closing care gaps, and keeping schedules full without manual outreach. This flexible, EHR-agnostic approach is built for healthcare environments that require scalability along with strict regulatory and security standards. Televox gives organizations visibility into how patient communications perform, making it easier to track metrics like no-show reduction, engagement, adherence, and operational efficiency and to continuously refine outreach strategies. A focus on effortless communication, flexible solutions, human-first experiences, and measurable outcomes keeps the platform centered on time savings, staff relief, and ROI that can be repeated and scaled. Healthcare organizations see where communication works well and where it can improve, strengthening care coordination with confidence. Televox is a trusted patient engagement brand under the WestCX organization, which specializes in secure, scalable, and compliant communication journeys. Delivered as a modern, cloud-based solution, Televox automates routine outreach, supports care teams, and creates clearer, more connected patient experiences at every step of care through accessible, multi-channel, multi-lingual communication. ## TeleVox Reviews ### 1. TeleVox Great for Basic Needs **Rating:** 0.0/5.0 stars **Reviewed by:** Sarbjit G. | Clinic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about TeleVox?** TeleVox was great at the time that we had it, where it would send out reminders for appts. . Unfortunately we wanted more out of it that it was not able to provide for us. **What do you dislike about TeleVox?** We were unable to do broadcasting, and text back and forth with patients. It would not allow us to cancel appts . **What problems is TeleVox solving and how is that benefiting you?** We currently are not utilizing TeleVox anymore. ### 2. Effective and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about TeleVox?** The live response tracker is one of the most helpful aspects I've noticed when using the Televox platform. Being able to track precisely how our response rates look almost immediately after release has allowed our organization to react quickly and efficiently when changes are needed. **What do you dislike about TeleVox?** I'd like to have more control over individualized/custom message requests, but as most of our outbound messaging to customers is "wide net," this doesn't come up often. **What problems is TeleVox solving and how is that benefiting you?** This platform allows us to reach out to patients quickly and efficiently. In addition, we are also able to apply patient responses back to our CRM for easy-access reporting from on-site employees. ### 3. Patient service coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about TeleVox?** Text message communication with patients.! **What do you dislike about TeleVox?** That patients would not use it correctly and no show instead of properly canceling **Recommendations to others considering TeleVox:** Make sure to have a trial roll out with lots of tech support on standby if needed **What problems is TeleVox solving and how is that benefiting you?** We looked into how to better utilize the system for our demographic of patients. We realized it was a great tool for conducting research and collecting data ### 4. LabCalls Works **Rating:** 3.5/5.0 stars **Reviewed by:** Kate W. | Human Resources Coordinator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about TeleVox?** I think the customer service is pretty good. **What do you dislike about TeleVox?** I don't like how corporate it is. LabCalls can be easy to use, but the amount of people you have to talk to to get an answer is sometimes hard. **What problems is TeleVox solving and how is that benefiting you?** It's easy to call up and fix problems. ### 5. Review of televox **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2016 **What do you like best about TeleVox?** Ease of use. Confirming calls does help to cut down no -show appointments. **What do you dislike about TeleVox?** people prefer text and other services out there that are customizable and easier to use. Texting is much better this day and age. **Recommendations to others considering TeleVox:** search the market fully before deciding, review and consider other companies **What problems is TeleVox solving and how is that benefiting you?** Cut down on no-show rates, patients can cancel easier. No major flaws, people like to have the ability to two way text. ### 6. Televox customer **Rating:** 5.0/5.0 stars **Reviewed by:** alisha s. | Registered Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2017 **What do you like best about TeleVox?** We can contact all of our patients without bombarding them with e mail blasts. **What do you dislike about TeleVox?** some people don't get back to us on time **What problems is TeleVox solving and how is that benefiting you?** Being able to contact patients in a timely manor to ensure that they make it to their appointments on time. - [View TeleVox pricing details and edition comparison](https://www.g2.com/products/televox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+11%3A34%3A03+-0500&secure%5Bsession_id%5D=de79f017-fd22-4006-8709-cb39453458ef&secure%5Btoken%5D=66fd26f0f855674a0635ff4c6277c5590584ad9a032a3aeefadb979f5708ae7f&format=llm_user) ## TeleVox Integrations - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) ## TeleVox Features **** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Data Collection** - Patient Data Aggregation - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management - Appointment Management - Wait List Management - Assessment Management - Referral Management - Patient Records Management - Bed Management - Workflow Management - Task Management - Document Management - Calendar Management - Compliance Management - Employee Management - Case List Management **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **** - GDPR Compliance - SMS Messaging - Activity Tracking - Treatment Planning - Activity Dashboard - Candidate Profiles - Progress Notes - Multi-Factor Authentication - Billing & Invoicing - Charting - Case Notes - Graphical Data Presentation - Progress Reports - Reminders - Alerts/Notifications - AI Copilot - HIPAA Compliant - Electronic Signature - Mobile Access - Reporting & Statistics - Third-Party Integrations - Generative AI - Eligibility Verification - API - Clinical Assessment Tool - Patient Intake - Multi-Location - Medical History Records - Client Chart Audit Tools - Telemedicine - Payment Processing - EHR/EMR Integration - Self Payment - Role-Based Permissions - Customizable Forms - Surveys & Feedback - Goal Setting/Tracking - Self Service Portal - Group Notes - Authorization Tracking - Level of Care Evaluation - Team Notes - Patient Engagement **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - AI Text Summarization - Generative AI **** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top TeleVox Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (604 reviews) - 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