--- title: Telepresenz Reviews meta_title: 'Telepresenz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Telepresenz works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 8 scale: '5' date_modified: '2026-08-11' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Telepresenz Reviews **Vendor:** Telepresenz **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Telepresenz Telepresenz is an AI-powered frontline industrial operations platform built to help asset-intensive organizations digitize field execution, improve safety and compliance, and connect enterprise systems with the people doing the work. Rather than a narrow connected worker tool, Telepresenz functions as a full execution layer between ERP, CMMS, EAM, LMS, and permit-to-work systems and the frontline teams who inspect, maintain, and operate industrial assets every day. The platform is built around three integrated modules. SmartOPS™ powers digital operations, inspections, checklists, workflows, issue management, evidence capture, and field reporting, giving operations and maintenance leaders real-time visibility across distributed sites. A built-in business logic engine tracks KPIs and SLAs against customer contracts, so businesses can manage the commitments they owe their own customers, and pushes real-time alerts and notifications when performance drifts off target. SmartOPS™ also extends a tagged, searchable knowledge base to the frontline, surfacing the right guidance at the exact point of execution for just-in-time help. SmartEYE™ delivers AI-driven safety and visual intelligence using CCTV, drones, body cameras, and mobile devices, detecting PPE compliance, hazards, safe-zone and red-zone breaches, falls, incidents, and equipment safety issues in real time. SmartITM™ handles training, digital work instructions, remote expert support, SOP capture, and workforce enablement, helping organizations retain tribal knowledge and onboard frontline workers faster. Unlike fragmented point solutions that cover only AR work instructions, remote assist, or safety observations, Telepresenz combines operations, safety intelligence, visual monitoring, remote collaboration, issue management, training, and knowledge capture into one modular, device-agnostic platform, usable independently or as a full suite, and integration-ready with existing enterprise software. Telepresenz primarily serves oil and gas, energy and utilities, power generation, renewable energy, manufacturing, industrial infrastructure, EPC and construction, offshore and maritime, facilities management, transportation and logistics, mining, and process industries. With active commercial traction across North America, the UK and Europe, India, the Middle East (UAE, Qatar, Kuwait, Oman, Saudi Arabia), and Southeast Asia, Telepresenz supports COOs, CDOs, VPs of Operations and Safety, Heads of Field Operations and Maintenance, Plant Managers, and Digital Transformation and EHS leaders at organizations managing inspections, maintenance, safety, shutdowns, field service, and distributed asset operations. Customers report measurable outcomes, including up to 40% efficiency improvement and 30% fewer safety incidents, and 99.9% platform uptime. Telepresenz's frontline AI innovation has also been recognized with the Ingram Micro IoT Award and through selection into leading accelerator and innovation programs, including Techstars Founder Catalyst (backed by Stanley Black & Decker) and ABB SynerLeap. Search terms this platform is relevant to: AI-powered connected worker platform, frontline industrial operations software, industrial digital operations platform, computer vision safety monitoring, digital inspection software, remote expert support platform, field execution platform for maintenance and inspections, and AI-powered safety and compliance software for industrial sites. ## Telepresenz Reviews ### 1. Invaluable for our geographically dispersed workforce **Rating:** 4.5/5.0 stars **Reviewed by:** Sutthi P. | Data Center Operator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Telepresenz?** Telepresenz has been useful for our field service organization. The remote guidance using AR technology enables our in-house specialists to interface with on-field technicians for direction, especially on the most complicated problems to solve. **What do you dislike about Telepresenz?** If a technician faces a problem in an area where internet connection is weak, they cannot connect to experts and the AR features. This may not be desirable in some field service scenarios such as in the acquisition of remote surveillance data. **What problems is Telepresenz solving and how is that benefiting you?** Telepresenz simplifies distanced guidance as it permits the visual cooperation of specialists with distant practicing engineers. This enables our internal technical professionals to cover a variety of field service requirements within the organization. ce needs. ### 2. Great Application, it allows all the People to communicate in one domain **Rating:** 5.0/5.0 stars **Reviewed by:** PAVAN KALYAN G. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Telepresenz?** Telepresenz platform allows all people to communicate from the remote places and its is user friendly application it save the times of employees **What do you dislike about Telepresenz?** Sone times it takes more time to complete the task, only this problem Remaining all good 😊 **What problems is Telepresenz solving and how is that benefiting you?** It helps the real-time communication remotely and with this lots of time saves to me and my organisation, it's a digital transformation. ### 3. Best AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Samhitha L. | Junior Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Telepresenz?** With Telepresenz app our communication got better between field to expects. Which guides are technicians for maintenance and inspection tasks. **What do you dislike about Telepresenz?** There is nothing I find unlikely about this application. It is headed towards the right direction. **What problems is Telepresenz solving and how is that benefiting you?** Integration of the support with glasses and smartphones has made it handy. The audio video communication has been very helpful for problem solving. ### 4. Remote guidance and digital work flow system **Rating:** 3.5/5.0 stars **Reviewed by:** Pradhuman S. | Marketing analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Telepresenz?** It helped us in enabling real time two way communication between remote user and field experts **What do you dislike about Telepresenz?** Not suitable for all type of services scenerio also there is lack of customer support service **What problems is Telepresenz solving and how is that benefiting you?** It's cost saving tool work on both side and work as a communication channel as well ### 5. best tool i used for remote collaboration and communication **Rating:** 4.5/5.0 stars **Reviewed by:** Avinash S. | Associate Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Telepresenz?** the real time data, camera positions with device movements and locations tracing became easier using Telepresenz, and the quality of audio was very good always **What do you dislike about Telepresenz?** Nothing as such I found to dislike it, all was going smooth when I used to use it also didnt find any team members complaining about its features, all seem to be happy using it. **What problems is Telepresenz solving and how is that benefiting you?** Robot movements controlling, location tracing, camera angles directions, remote sensing the environment, tilting panning, and many such features which are difficult to get in other. ### 6. Robust Solution for remote collaboration using AR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about Telepresenz?** Telepresenz is a collaboration app that uses Augmented Reality and enables remote field workers to connect with experts and support teams via video calls. The immediate visual guidance enhances problem-solving and troubleshooting, enabling faster issue resolution in the field. **What do you dislike about Telepresenz?** There is nothing I disliked about Telepresenz. **What problems is Telepresenz solving and how is that benefiting you?** Telepresenz was a valuable tool for us to optimize our mobile workforces and improve the efficiency of field operations through digitization, video-on-demand, and workflow automation capabilities. Eventually it enhanced efficiency, productivity, and problem-solving capabilities, ### 7. a very updated platform to the current world **Rating:** 4.5/5.0 stars **Reviewed by:** Tony R. | consulting, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Telepresenz?** It greatly facilitates remote communication, solving problems and saving transportation costs, in addition to its modern platform, it offers the possibility of carrying out maintenance and training from anywhere in the world. **What do you dislike about Telepresenz?** In the short time that this platform has been used, I have not found functional failures. **What problems is Telepresenz solving and how is that benefiting you?** Reduces the cost of transfers in time and economically providing real-time support immediately ### 8. Innovative solution for a general market problem **Rating:** 3.5/5.0 stars **Reviewed by:** Pooja V. | Senior Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Telepresenz?** mobile-first industrial digital transformation. **What do you dislike about Telepresenz?** Ease of access. Market penetration is poor. **What problems is Telepresenz solving and how is that benefiting you?** mobile-first industrial digital transformation - [View Telepresenz pricing details and edition comparison](https://www.g2.com/products/telepresenz/reviews?open_modal_url=%2Fproducts%2Ftelepresenz%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ftelepresenz%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A38%3A40+-0500&secure%5Bsession_id%5D=34a7bc8d-4894-4843-b5ff-b503c6b5f687&secure%5Btoken%5D=063aa9d95c5d651b1e4413a22ddd28ccdb0ae8724cee096179122e56ed7f9104&format=llm_user) ## Telepresenz Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content** - Guided content - Content management - AR annotations ## Top Telepresenz Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Streem](https://www.g2.com/products/streem/reviews) - 4.5/5.0 (73 reviews) - [Help Lightning](https://www.g2.com/products/help-lightning/reviews) - 4.8/5.0 (62 reviews)