PB

Palak B.

Financial advisor

Mid-Market (51-1000 emp.)

9/20/2023

"Helping customers solve their query within minutes"

4.5/5

What do you like best about Teleperformance?

The best thing that I like about teleperformance is its best customer support executive system that handles each and every query with utmost honesty and sincerity. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

There is nothing to dislike about teleperformance but there are some lagging points like delay in response from their end and also rude behaviour of its employees sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

I would recommend teleperformance to my friends as it has provided a great experience overall. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance has helped me and many others in getting their any query solved with very minimal effort without Inccuring a large amount of money and investment. Review collected by and hosted on G2.com.

OC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/14/2023

"Unraveling the Pros and Cons of a Customer Experience Powerhouse""

4/5

What do you like best about Teleperformance?

Global Presence: Teleperformance has an extensive global footprint, with operations in numerous countries. This allows them to offer multilingual support and cater to diverse customer bases worldwide. Their global presence enables businesses to expand their reach and effectively serve customers in different regions.

Industry Expertise: Teleperformance has established itself as a leader in the customer experience management industry. They have deep industry knowledge and expertise, gained through years of experience working with clients across various sectors. This expertise helps them provide tailored solutions and best practices to address specific industry challenges.

Advanced Technology: Teleperformance invests in advanced technologies and innovation to enhance their service offerings. They leverage AI, automation, analytics, and omnichannel platforms to improve operational efficiency, deliver personalized customer experiences, and stay at the forefront of industry trends. Their technological capabilities are often praised for their positive impact on customer service. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Quality Consistency: Some clients have reported variations in the quality of service provided by different Teleperformance contact centers or agents. In a large organization with multiple locations, ensuring consistent service delivery across all touchpoints can be a challenge.

Language Proficiency: While Teleperformance offers multilingual support, there have been instances where clients have expressed concerns about the language proficiency of some agents. It's essential for businesses to ensure that the agents handling their customer interactions have strong language skills to provide effective communication.

Employee Turnover: Like many companies in the contact center industry, Teleperformance faces the challenge of employee turnover. Some clients have noted that frequent turnover of agents can result in a lack of continuity and impact the quality of service provided. However, Teleperformance implements strategies to address this challenge, such as ongoing training and employee engagement initiatives. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Clearly Define Your Requirements: Before engaging with Teleperformance or any service provider, clearly define your business requirements, goals, and expectations. Identify the specific customer service challenges you are looking to address, the languages you require support in, and any unique industry considerations. This will help ensure a better alignment between your needs and Teleperformance's capabilities.

Evaluate Their Industry Expertise: Teleperformance serves clients across various industries. Assess their track record and experience within your specific industry. Consider their understanding of industry-specific challenges, their ability to provide tailored solutions, and their knowledge of regulatory requirements that may apply to your business.

Request Case Studies and References: Ask Teleperformance for case studies or references from clients in similar industries or with similar needs. This will allow you to gauge their success stories and learn from the experiences of their existing clients. Speaking directly to current or past clients can provide valuable insights into the quality of service, reliability, and client satisfaction levels. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance is a global leader in outsourced customer experience management, providing a wide range of solutions to address various problems faced by businesses. Some key problems that Teleperformance solves include:

Customer Support: Teleperformance offers comprehensive customer support services, enabling businesses to handle high volumes of customer inquiries, resolve issues, and provide assistance across multiple channels. This helps businesses improve customer satisfaction, loyalty, and retention.

Multilingual Support: With a vast network of contact centers around the world, Teleperformance provides multilingual support, allowing businesses to effectively communicate with customers in different languages. This facilitates global expansion and enhances customer experience for diverse customer bases.

Scalability: Teleperformance offers scalable solutions that can adapt to fluctuating business demands. Whether it's seasonal spikes in customer inquiries or sudden growth, Teleperformance provides the flexibility to quickly ramp up or down resources as needed, ensuring efficient operations and cost optimization.

Technology and Innovation: Teleperformance leverages advanced technologies, such as AI-powered chatbots, analytics, automation, and omnichannel platforms, to enhance operational efficiency and deliver personalized customer experiences. This helps businesses stay ahead of the curve in a rapidly evolving digital landscape.

By addressing these problems, Teleperformance benefits businesses in several ways:

Cost Reduction: Outsourcing customer support to Teleperformance can significantly reduce operatio Review collected by and hosted on G2.com.

RC

Riya C.

Mid-Market (51-1000 emp.)

9/29/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best App for Use"

4/5

What do you like best about Teleperformance?

we can easily see new opportunities

very easy to use

give better customer supoort

very easy to intergrate

they launch new feature frequently

because of that we started using frequently Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

i am not seeing any issues with this as of now Review collected by and hosted on G2.com.

HS

Harkirat S.

Information Technology and Services

Mid-Market (51-1000 emp.)

7/18/2023

"Teleperformance is a global outsourcing company that specializes in customer service"

4/5

What do you like best about Teleperformance?

Outsourcing customer service to Teleperformance can be cost-effective for businesses, as it eliminates the need to invest in infrastructure, technology, and employee training. Teleperformance offers scalable solutions, allowing businesses to easily adjust the size of their customer service operations based on demand. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Outsourcing customer service to a third-party provider like Teleperformance means relinquishing some control over the customer experience. Teleperformance agents may not have the same level of product knowledge and familiarity with the business as in-house employees. Review collected by and hosted on G2.com.

PS

Prachish S.

Senior Engineer

Small-Business (50 or fewer emp.)

7/30/2023

"Known for Good Customer experience"

4/5

What do you like best about Teleperformance?

They are operating across the gloabl, they have good customer experience, Enhancing their presence in AI, Automation.Their response is very quick. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

They are providing good services, but some areas they are outsourcing to third parties and those are not at par with Telperformance level. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Go for Teleperformance, you will have good experience, They are doing very well in digitalization & AI solutions. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

Teleperformance is Providing good customer experience to the clients across the globe and benifiting clints with good industry knowledge. Review collected by and hosted on G2.com.

RS

RAJAN S.

Assistant Manager

Small-Business (50 or fewer emp.)

7/28/2023

"Smart outsourcing partner"

5/5

What do you like best about Teleperformance?

This company provide 100% satisfaction to its customers.best company when it's comes to digital business provider. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

They are doing well although need to improve user experience in some domain like telemarketing. Review collected by and hosted on G2.com.

GC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/26/2023

"Empowers companies"

4.5/5

What do you like best about Teleperformance?

The kind of support in multiple languages spread over many countries. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

In did not find anything to dislike about Teleperformance. Review collected by and hosted on G2.com.

TC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

12/10/2021

"The Good the Bad and the TRUTH"

2/5

Describe the project or task Teleperformance helped with:

I was working for them, and at first, it was awesome, nice people, great supervisors, a friendly team, and you can advance pretty quickly. Review collected by and hosted on G2.com.

What do you like best about Teleperformance?

I liked that they were quick to help anyone in need. I loved that if you needed to talk, even if it were not about work, the supervisors would pull you to the side—pleasant and helpful people. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

When the company was purchased, the changes were horrible, from the new staff to the new management, to the new pay, the hours, the environment changed, it was not "team-based" anymore. The whole environment of Teleperformance had changed within a matter of 2 weeks. It was shocking. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

Teleperformance is a great place to work, but they need work. I am optimistic that Teleperformance can be a stepping stone until you find a great position. In this day and age, we have to take whatever work we can get to feed our children and keep our families afloat. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

I was helping customers that were having issues with their billing and accounts. Also was taking calls for new customers and filling out the paperwork and setting up their service for there health Insurance. Review collected by and hosted on G2.com.

CP

Chiragkumar P.

Customer Service Representative

Small-Business (50 or fewer emp.)

8/22/2021

"It was quite well in terms of colleagues."

3.5/5

Describe the project or task Teleperformance helped with:

I was with RBL bank customer support and it was quite nice in terms of colleagues.

But the process was Pathetic.

Management was Disgusting.

Upper management was Ridiculous.

I never found a help from HR/Manager.

Never.

But yes, I enjoyed my duration there and it was quite helpful for me as well. Review collected by and hosted on G2.com.

What do you like best about Teleperformance?

Colleagues and the co-workers

I liked to work with them. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Management and upoer management was quite disappointing. Review collected by and hosted on G2.com.

Recommendations to others considering Teleperformance:

It's quite well

Just beware of management Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

I was with RBL bank customer support and I usually handle all kind of banking queries.

The benefits of working with them was, knowledge of banking sector. How they work and how they handle customers. Review collected by and hosted on G2.com.

GT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/25/2021

"Rise or fall: its definitely who you know"

2.5/5

Describe the project or task Teleperformance helped with:

I was an Assistant Call Center Manager of the Apple project. Review collected by and hosted on G2.com.

What do you like best about Teleperformance?

The people working with and for were by far the best part of the company. You will always feel at home and never a day will there be where it feels like work. Review collected by and hosted on G2.com.

What do you dislike about Teleperformance?

Those same people are looking to advance just as much as you are and will do anything to do so. You will almost do as much keeping to yourself, but never be afraid to ask for help. Review collected by and hosted on G2.com.

What problems is Teleperformance solving and how is that benefiting you?

I helped many people advance their careers as well as maintain their current positions. I learned how better to deal with people from all walks of life in a business environment. Review collected by and hosted on G2.com.