I thought this would be an easy way to treat my daughter and not have to get my 2 small children out into the public, but that was not the case. Review collected by and hosted on G2.com.

My oldest daughter (age 5) had strep a few months ago and was exhibiting the same symptoms this past weekend: sore throat and fever. I called to see if we could get some antibiotics via video chat and "spoke" to a doctor for less than 2 minutes and was told to seek medical care. He never even looked at my daughter, asked to see her throat or anything and then charged us $45. I then had to take her to an urgent care and wait 4 hours, and pay another provider to get her tested to confirm, yep, she has strep. I called and spoke to customer service about this and they denied my request for a refund stating: "he put together a treatment plan for you to seek medical care." absolutely ridiculous. I will NEVER use this company again and will warn others. Review collected by and hosted on G2.com.

I honestly hate the product. My company pays for it and the experience is seriously so bad. If you are in HR and are reviewing this product for your company, I'd look elsewhere. Review collected by and hosted on G2.com.

Creating an appointment took nearly 30 minutes. The form asks about non relevant symptoms but makes the fields required. It makes you upload images but doesn't allow files taken from an iphone -- so they need to be converted to jpegs. Also I got to the end and there is a lot of weirdness about what address is on file.

Worse though is I have no idea when I'm going to see a doctor. You go through all this to request an email from a doctor — and even that is two business days. They sell themselves as convenient healthcare of the future.

I used the program once before and their video chat software was garbage then. The doctor had bad wifi connection too so he couldn't hear anything i was saying. I was literally shouting my symptoms at the computer — not fun if living in an apartment complex with thin walls. Also the video window is so so small.

Honestly just really hate this product. Review collected by and hosted on G2.com.

Simple app to use and never issues connecting with medical professionals. I've only used it once or twice, but each experience has been pleasant and helpful. During Covid, it's been nice peace of mind. Review collected by and hosted on G2.com.

Nothing disliked so far! It's a great alternative to in-person care, especially during the pandemic. Review collected by and hosted on G2.com.

It sounded good, until I started to sign up for the service Review collected by and hosted on G2.com.

If you do not have Blue cross/Blue shield or private pay you can't use this service Review collected by and hosted on G2.com.