---
title: TekTape Reviews
meta_title: 'TekTape Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how TekTape works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# TekTape Reviews
**Vendor:** KaplanSoft  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)
## About TekTape
TekTape is an audio recorder and call detail records (CDR) generator for Windows server editions (2003-2019 Server). Simple, easy to use HTTP interface. Real time monitoring of SIP calls. Recording of audio streams of SIP calls. Recorded calls are saved in 16 bits, 8 Khz mono format wave files. Support for TZSP (TaZmen Sniffer Protocol). CDR generation for monitored calls. TekTape also creates CDR for failed calls. Real time listening of audio for a selected SIP call and call termination. TLS decoding with SRTP decryption for SIP calls. TekTape can record audio conversations between Lync endpoints if Lync server certificate with its private key is installed on to TekTape installed system. Supported codes are G.711 A-mu Law, G.722, G.729 and GSM. Multi-site recording support.






- [View TekTape pricing details and edition comparison](https://www.g2.com/products/tektape/reviews?open_modal_url=%2Fproducts%2Ftektape%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ftektape%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-09+20%3A24%3A41+-0500&secure%5Bsession_id%5D=4478647d-7f66-486f-9695-7e393c4d0af9&secure%5Btoken%5D=8ab98efcc5bc6902693dd9fe91a3525a1d4093cc70a8630e47433ec7e24e0594&format=llm_user)

## TekTape Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top TekTape Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)