Switching to Tekmetric has been an incredibly pleasant change from the previous software we were using. The platform is intuitive, the RO layout is clean and straightforward, and the added features—especially inventory ordering and tracking—have made our workflow smoother and more organized than ever.

One of the biggest highlights has been their customer support. Every time we’ve reached out, we’ve either gotten an immediate answer or a prompt call back. After trying multiple software systems over the years, it finally feels like we’ve found a home with Tekmetric.

And as a bonus: if you ever run into anyone from the Tekmetric team at events or conferences, they’re genuinely friendly people with a great sense of humor. Overall, we couldn’t be happier with the switch!

I would highly recommend that shops switch, and the fact that our average repair orders and profits have more than doubled since coming on board about 8 months ago. We have not had Tekmetric crash once, unlike previous software that would crash and go down at least once a week. Review collected by and hosted on G2.com.

We have some changes we would like to see, but overall, we have no complaints or dislikes. Review collected by and hosted on G2.com.

I love the flexibility in Tekmetric's calendar feature, which allows me to tailor it specifically to the needs of an auto shop. This adaptability is vital because technicians frequently use the calendar to track job progress and manage ongoing work when additional tasks are authorized by customers. Another fantastic advantage is the seamless integration with repair orders, complemented by the new integration with Tekmetric Marketing. This enhancement automates text messaging for follow-ups, appointment confirmations, and reminders, greatly streamlining our communication process. Furthermore, the initial setup of Tekmetric is very straightforward and user-friendly, enhancing the overall ease of adoption and making it accessible for teams to start using efficiently. Review collected by and hosted on G2.com.

Moving an authorized job from one repair order to another repair order for the same customer is problematic. It requires the customer to re-authorize a job they have already approved on a previous repair order. This process is cumbersome and undermines the appearance of professionalism from the auto shop. Review collected by and hosted on G2.com.

I find the integrations Tekmetric is capable of as probably the most beneficial. Being able to look up parts easily, dial out easily, and using text messaging with parts tech integration is really helpful. I switched to Tekmetric for ease of use, and the initial setup was very easy. On a scale from one to ten, I would rate it a ten. Review collected by and hosted on G2.com.

I wish Tekmetric could include a digital vehicle inspection feature, especially because our company also uses AutoFlow for similar tasks. Review collected by and hosted on G2.com.

The whole system just works. Our previous shop management system was clunky and would constantly freeze and crash. From adding jobs all the way through accepting payment flows seamlessly. Customer support has been great and really helped us with the transition from our old system. Review collected by and hosted on G2.com.

The only dislike I have is the red announcement notification but definitely not a big deal. Review collected by and hosted on G2.com.

The analytics of the program and reports feature are the best I have used in any platform. It has saved me a lot of time researching different sales, and efficiency reports. I have found many features that wwere unexpected including Technician labor effiency. Review collected by and hosted on G2.com.

I in all honesty have not found anythig that I do not like about the program. Review collected by and hosted on G2.com.

I find it very practical that everything is in the same place with Tekmetric. Labor rates, parts, vendors, diagrams, and information about vehicles are all accessible, so I don't have to use different apps for different things. It's accessible and easy to use when building a customer in the system, having all of their information and vehicle information ready. The interface is more updated, user-friendly, and practical compared to what we previously used. Even though the initial setup was an adaptation process, it's very intuitive. Review collected by and hosted on G2.com.

Sometimes it's laggy or has outages that slow us down at the shop. Review collected by and hosted on G2.com.

It is simple to use. Navigating the program is easy and there are many tools to help. We use many of the tools all the time. Customer service has been spot on and right there when we need it. Integration is easy as well. Review collected by and hosted on G2.com.

Honestly there is nothing I have found that I dislike about the program. I have been using it since 2022, it has just gotten better over the years. Review collected by and hosted on G2.com.

Ease and friendly system to use, customer give me a great feed back Review collected by and hosted on G2.com.

No complains system is ease and do everything i need Review collected by and hosted on G2.com.

I really like Tekmetric for its ability to keep all my customers organized, which is crucial in my role as a service advisor at an auto repair shop. The platform's seamless process for creating estimates saves me a lot of time, enabling me to focus on other important aspects of my job. Additionally, I appreciate the robust reporting feature that helps me stay on track with key statistics such as my average repair order, gross profit percentage, and closing percentage. This is invaluable for anyone looking to grow their business. Moreover, the smart canned jobs feature is a huge time saver and simplifies the process of creating estimates. Overall, these features enhance my productivity and contribute to the efficient operation of our shop. Review collected by and hosted on G2.com.

I have nothing bad to say about Tekmetric Review collected by and hosted on G2.com.

I love how Tekmetric makes sending estimates and work orders or invoices seamless, significantly improving the efficiency of my mechanic shop. The integration of photos and videos into inspections is a standout feature for me, providing transparency that boosts customer trust and profitability as our sales have increased as a result. The ease of uploading and saving these visuals means we can readily reference them later, which enhances our service quality and operational records. This feature was a major factor in our decision to switch from Mitchell1 to Tekmetric, as it clearly demonstrated a considerable advancement in capability and customer interaction. Review collected by and hosted on G2.com.

I dislike that if the cloud-based server is down, we're at a standstill until it is back online. This lack of offline functionality can disrupt operations significantly. Review collected by and hosted on G2.com.