Ease of access to the mobile app for inspections, adding notes, checking and changes vehicle statuses on the go. It was helpful to have meetings with the mobile app team during their development of the latest update. Integration with Parts Tech is helpful when creating estimates. Review collected by and hosted on G2.com.

Inability for technicians to check job history for vehicles, inability to add photos directly to a repair or diagnostic line. Parts Tech has some parts that are incorrectly shown as "may not fit vehicle." Review collected by and hosted on G2.com.

Tekmetric is a powerful tool for the auto repair industry. It allows you to streamline processes and provides sales and work flow visibility. It's also easy to use. It's a very intuitive user experience, allowing companies to hire people from other industries or little specialized knowledge. I highly recommend giving Tekmetric a try! Review collected by and hosted on G2.com.

I would like a better work-flow daily shop line up view in the calendar that is customizable. Also would like to customize the RO names. Review collected by and hosted on G2.com.

We changed from Vast to Tekmetric about a year ago. We researched, reviewed, and sampled several different applications for our POS, including Shop Monkey, Mitchell, Vast Online, and Auto Leap, among others. We chose vast in the end because we could make it our own program, and that's exactly what we did. With the excellent reporting, we could accurately track all the necessary metrics. With the integrated digital inspections, we saved money by eliminating the need for AutoServe1 and tailored the inspections to meet our specific needs. We could then internally track inspections completed, send them to the customer, easily see the quality of the inspections, and continue to coach technicians and service advisors on expectations. This was much easier with Tekmetric than with AutoServe. We could easily adjust the parts matrices to ensure proper margins to increase profits. With the built-in labor guide, it's easy to check labor times. Simply click to view the labor guide in Tekmetric, and if you have Mitchell1, you can also see and compare labor times. Customer history, scheduled maintenance history, and CarFax are all built-in, which makes life easy and ensures that all scheduled maintenance is quoted as necessary. With this and many other improvements, we are up nearly 30% year-over-year in sales average per store. So you can say for sure we are satisfied with the change. Review collected by and hosted on G2.com.

So far, there is nothing that I dislike. I even applied to work for Tekmetric to help new customers change over, but I never got a response back. Maybe I asked for too much money! Review collected by and hosted on G2.com.

I like the ability to look up parts and labor quickly to create estimates. Integration with Partstek, Repairlink and several other companies has made the program easier to work with. All of the included reports are awesome. They say "if you can't measure it, you can't manage it", and there are a lot of measurements included. Review collected by and hosted on G2.com.

There is a steep learning curve because there is so much information to sift through and changing from an older style shop management system. Also, the inventory feature isn't my favorite. It looks easy on the surface, but it's not tracking all of my parts correctly. Review collected by and hosted on G2.com.

Tekmetric makes our shop run smoother and faster. The ability to track jobs, labor hours, and technician productivity in one place saves us time and eliminates confusion. It also helps present digital inspections and estimates to customers clearly, which increases trust and approval rates. Review collected by and hosted on G2.com.

What I dislike about Tekmetric is the limited integration with repair information platforms like ProDemand or AllData. Our technicians often need to switch between systems to look up labor times, wiring diagrams, or service procedures. A more seamless connection to those knowledge bases would save time, reduce errors, and make the workflow even smoother. Review collected by and hosted on G2.com.

There really is no BEST single feature we've noticed about Tekmetric. To our staff, the best feature is what we see as the heart of the package - the integrations. Everything works cohesively. The package scales up and down with our business needs. The interface is extremely user friendly on the surface and allows us to view our business from multiple angles to find our efficiencies as well as the areas we need to focus more attention on. Thankfully we haven't had to rely on customer support very much because the product has been easy to navigate and learn once we got through the initial on-boarding. Review collected by and hosted on G2.com.

Still trying to find a dislike. Tekmetric has exceeded all of our expectations. There are come quirks here and there but no major road blocks. Review collected by and hosted on G2.com.

Honestly this has been the easiest system to pick up and start using, and I've been trained on many different operating systems. The interface is straightforward and easy to navigate, I picked up the basics on the first day and learned all the nuances within a couple weeks. I am still amazed at how well other programs integrate into this system so everything works together. Little things like being able to write notes about the customer on their profile or being able to change the name on each phone number so you can add multiple phone numbers and know who is who helps so much. And it's been very reliable, I don't have to worry about "what's not working today?" like I did with other systems. The one time there was an issue due to outside internet influences, Tekmetric was on top of it and gave a notice that there could be internet issues but that they were working to fix it and things were fine again the next day. It's easy to use on my computer or on my phone when I need to upload media. And I LOVE the new notifications feature they just added! It has been a game changer for staying on top of repair orders because it instantly notifies me any time the technician or customer makes any updates to the RO. More shops should be using Tekmetric, I fully believe it's one of the reasons our shop and team are so successful. Having the tools and peace of mind Tekmetric gives us sets us up for success. Review collected by and hosted on G2.com.

The only thing that I would change, because I'm seriously impressed by how well everything works, is that you would only get a notification for a message if it was a customer you personally messaged. Right now it's set up so that there's a red notification any time any customer texts us, no matter which advisor texted them first. This means I constantly cannot clear that notification dot if it's not my customer and I don't want to open someone else's text thread, because then they don't realize that they have a message waiting. But on the plus side, I'm the one constantly letting my coworkers know there's a text message so it's not a total downside. Maybe just a personal preference because I like a clear screen free of notifications because I know I'm up to date and have checked everything myself. Review collected by and hosted on G2.com.

I love how Tekmetric makes it easy to show customers what's wrong with their vehicles using pictures and videos, along with pre-canned procedures. The more you use it, the better it gets. I really appreciate the fluidity of communication between the repair technician, service writer, and the customer. It saves me a lot of time, allowing me to work faster and sell jobs more easily, resulting in more work being completed. Tekmetric is very easy to set up and super easy to use. On a recommendation scale, if I could score higher than 10, I'd say 20. Review collected by and hosted on G2.com.

The application doesn't let you take more pictures while it is uploading a current picture. I wish it could upload images in the background without stopping me from continuing the inspection. I think if I can take all the images back to back quickly and the application uploads in the background, it would be more efficient. Or if it let me save all the images then upload them after the inspection is complete, I could work faster. Review collected by and hosted on G2.com.

I use Tekmetric daily at the automotive repair shop to write ROs and build quotes. It makes workflow efficient and simple. I easily look up parts and build quotes, and the parts return section is easy to use. I value the quoting system since it allows you to build quotes easily and accurately. Everything seems straightforward and user-friendly. Review collected by and hosted on G2.com.

nothing, it seems to be a well build program Review collected by and hosted on G2.com.

i REALLY ENJOY THE EASE OF THE WEBSITE AND THE MOBILE APP. THE APP ASPECT OF TAKING PICTURES AND UPLOADING IT IS VERY EASY AND SMOOTH. THE WEBSITE RUNS JUST AS WELL./ Review collected by and hosted on G2.com.

the most frustrating part is that if i am writing a story, and my mouse accidently clicks anywhere other Than on the story window, it will all be delete. a save as you go feature for writing stories would be awesome. Review collected by and hosted on G2.com.