I really find Tekmetric easy to navigate and simple to use. I also like how I can upload pictures and videos easily, which allows customers to get the inspection report and easily see them. These features really help in keeping customer profiles organized and getting estimates efficiently. Review collected by and hosted on G2.com.

Nothing has come to mind Review collected by and hosted on G2.com.

I use Tekmetric for my auto repair shop, and it makes my job very seamless, especially when building and sending estimates. My tech loves using it too! I like the ability to keep all the client info in one place because it makes it very easy for me to reference previous repairs and recommendations. I don't have to write everything down on paper, which means no unnecessary stacks of paper. It's extremely useful having all my clients' info in one database. The initial setup was super easy, with help from one of the Tekmetric specialists. I would definitely rate my experience as 10 out of 10. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

Tekmetric has been a great tool for managing our shop operations. It helps us keep track of orders, baking history, and customer information, thereby improving organization. The platform also enhances communication with customers through digital inspections and updates, making our workflow smoother and more professional. This allows us to focus on delivering quality service. The communication is well-organized, which improves efficiency and professionalism in our shop. The digital inspection and workflow features are especially useful for keeping our team on the same page. Review collected by and hosted on G2.com.

I'd love to see more customization options for reports and also make inventory tracking a little more streamlined. Review collected by and hosted on G2.com.

Ease of functionalities. Ability to create your own custom quotes. Review collected by and hosted on G2.com.

Nothing is bad about it its much better than tekion. Review collected by and hosted on G2.com.

I really do enjoy the calendar feature. It's great how Auto Office and Steer link into my calendar, letting customers place their needs or appointments directly into it. Sometimes it's just perfect because I don't have to do anything to adjust or confirm; everything is done correctly, eliminating the need to call the customer to fine-tune the appointment. When customers can make their own appointments and leave comments, I can read all the comments, reviews, needs, and appointments when I get to work in the morning. Within fifteen minutes, I handle anything that happened after hours and can start my day. This truly is valuable to me. Review collected by and hosted on G2.com.

I would say that inventory is still a little bit cumbersome. There's times where I wish it was more integrated with the actual shops that I buy my inventory from. Review collected by and hosted on G2.com.

I use Tekmetric as my all-in-one shop management system. I love the ease of access, and the customer support is incredible. Kameron, in particular, is a real asset to the second-level customer service team. When I have a problem, which is usually a me thing, there are people who can help me in minutes, not days. This leads to less downtime and more efficient use of my and my team's time. The initial setup was incredibly easy, and I'm highly likely to recommend Tekmetric to others, as I tell everyone to switch. Review collected by and hosted on G2.com.

I find the specific employee permissions for estimates lacking. I'd like more granular controls. I don't want advisors to change the default pricing matrix, but they need to use the estimate tab because that's essential for their job. I also wish my service manager could edit employee time cards without having the ability to add or remove employees. Review collected by and hosted on G2.com.

Cloud based, constantly updating features. Review collected by and hosted on G2.com.

It is a little clunky on the tire side. It would be very helpful to be able to search by tire diameter. Review collected by and hosted on G2.com.

I can send estimates by text, and clients can review and approve them electronically. Review collected by and hosted on G2.com.

The production date field should include an option to enter the full date (example: 3/15/2020). For Hyundai vehicles, the production date includes the day of the month, and that detail may be required when ordering parts to make sure you get the correct fitment. Review collected by and hosted on G2.com.

I find the schedule function in Tekmetric really helpful as it acts like a desktop to keep my customers organized. I appreciate the service writing software because it has plenty of integration that streamlines parts and labor lookups, and with the latest updates, it includes fluid specs, transmission options, and specific info related to sourcing parts. The sidebar is great for fluid specs on differentials and transmissions. The integration to local shops is one of my favorites. I like the entry in invoices where I can manually control my markup and margins, allowing me to split things and aid my customers in their repair journey. The history feature is key for seeing the entire history of a vehicle, which aids the diagnostic process. The labor times are consistent with what my technicians expect, which is a plus. Overall, it’s user-friendly and lightweight, making it the best software I've used in the auto industry. I even joke that I'd recommend it to animals when they start driving! Review collected by and hosted on G2.com.

I'd like to see something like a quick-quote system to give fast estimates in cases where I'm on the phone and a general price is the deciding factor to turning a phone call into footsteps. Other than that, just a few tweaks needed in the system here and there, like Fords having a 3.5L Aspirated and Turbo options for the same vehicle, labor times get a little wonky in these splits. Review collected by and hosted on G2.com.

Tekmetric Has Transformed How We Run Our Shop

Switching to Tekmetric has been one of the most impactful decisions we’ve made at J.M. Auto Service. As a growing independent shop that handles everything from quick maintenance to advanced diagnostics and Western snowplow installations, we needed a system that could keep up with the speed of our workflow, support our team, and give us real visibility into the business. Tekmetric has done exactly that. Review collected by and hosted on G2.com.

very little - has 99% of what we want!!! Review collected by and hosted on G2.com.