I really like how Tekmetric provides an easy and simple straightforward directive of vehicle issues that the shop can easily access and understand. I also appreciate the canned and saved jobs that are used every day, which make the process quicker and saves time. It was really quick to set up, taking less than 10 minutes. Review collected by and hosted on G2.com.

adding customer and car info to a quote that was previously written Review collected by and hosted on G2.com.

I like that Tekmetric keeps everything streamlined and easy to use at our auto repair shop. The organizational aspects are great, especially the job board, as it lets everyone see what jobs need to be done and what parts need to be ordered. It also gives us a visual of what customers have their vehicles in the shop, enabling us to serve them more easily. Review collected by and hosted on G2.com.

I would like options in the repair orders to create headers for each job category that we have at our shop. I would also like more options to organize ROs to remind me of customers who need to be contacted. Review collected by and hosted on G2.com.

I love the constant user interface updates and improvements that makes the user experience better and better. Integrations with other vendors makes quoting and ordering parts easy. The Tekmetric support team is very attentive and makes sure the problem is addressed. The loss of service is rarely an issue compared to other big name DMS. Review collected by and hosted on G2.com.

Estimated tax shown on each job line on the invoice. This is misleading to the customer. Review collected by and hosted on G2.com.

I use Tekmetric on daily basis. Tekmetric has a very user-friendly interface, with color coded labels to easily check up on work, parts and job status. I like how easy customer information is visible without having to navigate through different tabs to give the customer a call and it even has a built in texting system that enables an alternative communication method to customer who chose to not receive calls. In Tekmetric you can add canned jobs to make ticket writing faster and it even comes with some pre-built smart jobs which will even put in the necessary parts for the job. Tekmetric can be easily integrate to other applications that enhance your service writer-customer experience. Review collected by and hosted on G2.com.

My only complain about Tekmetric is that while looking up parts it does not give you a way to see some of the vehicle-specific specs whether is a FWD or AWD, 4, 6 or 8 Cyl. or transmission type so you have to close the parts screen and go back to the vehicle tab to check all that info. Review collected by and hosted on G2.com.

From an accountant’s perspective, Tekmetric is great because it clearly separates parts, labor, and sublet costs, making revenue tracking and gross profit analysis much easier. Review collected by and hosted on G2.com.

From my perspective, one challenge with Tekmetric is the requirement to use a VPN, especially since I’m based in the Philippines. It can sometimes affect speed and accessibility. However, I do understand that the VPN is necessary for security, data protection, and system compliance — particularly when accessing U.S.-based shop data — so I recognize the purpose behind it. Review collected by and hosted on G2.com.

I love that Tekmetric allows for office staff and technicians can see the same work order without showing too much information. Allowing them to add notes and love that we now have pop ups for all updates as they are complete. Very neat feature. They are always updating and adding new helpful features. We are a lot more efficient by being more streamlined. We used to have drawings of coaches and the papers would get lost or damaged. Tried binders and the same thing happened with those too. Needless to say this is a everyday must have! Review collected by and hosted on G2.com.

The least helpful thing I have found so far are 2 different features.

1) Your customer must be checked as Eligible for AR in order to push over... I'm not entirely sure why they wouldnt be but all of ours are I feel it should be reversed it should auto be checked and uncheck it if they are not. There are more customers that are going to pay than not. When you have several people in the office and not following after yourself its hard to get everyone on board. With checking this one box, that puts a dead holt on transferring transactions over to AR.

2) Applying 1 check to multiple transactions. I hate that when a customer wants a paid transaction I can enter it to show its paid, but then I have to void it because if they have 2 invoices it will show the same check number with a different amt and not blend in the end having to reenter correctly directly into QB. Maybe its the third party program but I feel there should be some way of making this work.. Review collected by and hosted on G2.com.

All the information it pulls up along side the ticket that I'm in such as specs (torque, how to do resets, etc.), fluids (fluid types for services, oil, trans, diff, etc.)

Helps to make the workflow through the shop clear and easy to identify what my tasks are. Review collected by and hosted on G2.com.

After I complete jobs, I cannot go back and find the ticket if I need to add something or I need to look back for information. Unknown as to whether I just haven't been trained enough on where I can look back for that. Review collected by and hosted on G2.com.

Cloud-based. Superb Customer Service. Innovative. Review collected by and hosted on G2.com.

Labor Guide is a work in progress. No downside Review collected by and hosted on G2.com.

I like the integration of digital vehicle inspection and estimates that we can send to the customer and include finance options. The DVI is inside of Tekmetric, which was a motivating factor for our switch from NAPA Tracs. Review collected by and hosted on G2.com.

I would like to be able to print statements for accounts receivable accounts and have a feature that shows all invoices and payments. Review collected by and hosted on G2.com.

I like that Tekmetric works well at all of the tasks we use it for, including invoicing, estimating, parts ordering, and customer reminders. I appreciate that it is updated constantly with updates made from client requests, which is smart and progressive. I find the digital safety inspection feature valuable, along with the ability to email and text clients the reports and estimates we generate. The capability to receive written/digital authorization is great for legal compliance. I also appreciate being able to collect final invoices remotely through the credit card processing app. Despite a learning curve, we feel confident in teaching new employees to use it quickly. Review collected by and hosted on G2.com.

Like any new system, there was a learning curve but we three users feel we can teach any future employee to use it in fairly short order Review collected by and hosted on G2.com.