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EG

edward g.

MANAGER

Small-Business (50 or fewer emp.)

6/10/2026

"User-Friendly, Feature-Rich Shop Management with Seamless Integrations"

5/5

What do you like best about Tekmetric?

What I like most about Tekmetric is how user-friendly it is. Bonus points for including many features that other shop management software charges extra for. all the integrations make running a shop so much easier. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

to be completely honest i have been using tekmetric for a little over 2 years and cant complain about a single thing. when there is something id like changes they are always there to make the adjustments Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Two years, zero complaints — we'll take it! Glad the platform is doing real work for you, from keeping integrations smooth to giving you visibility into how your team is performing. Appreciate you sharing this, Edward!

RA

Revline A.

ADVISOR

Small-Business (50 or fewer emp.)

8/11/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very Easy to Use, Well-Integrated, and Great Value"

4.5/5

What do you like best about Tekmetric?

VERY EASY TO USE. INTERGRATED WITH PARTS STORE.PRICING IS GOOD. OVERALL I LIKE THE PERFORMANCE. SUPPORT IS NOT THE BEST. I DONT KNOW IF IT HAS AI INTERGRATED. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

THE LABOR GUIDE IS NOT ACCURATE AND I DO HAVE TO GO TO OTHER WEBSITES TO GET ACCUARTE LABOR TIMES Review collected by and hosted on G2.com.

RK

Randy K.

Service Consultant

Small-Business (50 or fewer emp.)

4/2/2026

"Automotive Shop Software for the New Generation"

5/5

What do you like best about Tekmetric?

Because it’s Windows-based, the software is easy to use with point-and-click, which saves me time. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

There are a few areas I’m not able to configure because of its limitations, but I was told those may be supported in the near future. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Thanks for sharing this, Randy! It's great to hear our updates are making a real difference in your day-to-day! We love hearing that the simplicity of Tekmetric is saving you time, too!

DM

Daira M.

office management

Small-Business (50 or fewer emp.)

4/30/2026

"Efficient All-in-One Shop Management System"

5/5

What do you like best about Tekmetric?

The ease of use and how everything is centralized—ROs, estimates, parts, and customer communication all in one place. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

The system can feel a bit slow at times, and certain workflows take more clicks than necessary. It would be helpful to have more customization and quicker navigation between repair orders, estimates, and invoices. Review collected by and hosted on G2.com.

What problems is Tekmetric solving and how is that benefiting you?

Tekmetric solves the problem of having multiple disconnected systems by bringing everything—repair orders, estimates, parts, and customer communication—into one platform. This improves efficiency, reduces mistakes, and keeps the entire shop workflow organized. As a result, we save time on daily operations, communicate more clearly with customers, and have better visibility into the business through reporting. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Having ROs, estimates, parts, and customer communication all in one place is exactly what we built Tekmetric to do, and we love hearing it's making a difference for your shop! We hear you on navigation speed and click efficiency, and we'll pass that feedback on to our product team. Thanks for taking the time to share your review, Daira!

CA

CT a.

Technical Consultant

Small-Business (50 or fewer emp.)

1/28/2026

"Unifying Shop Operations though API Access Remains the Final Frontier for AI Integration."

5/5

What do you like best about Tekmetric?

What I like best about Tekmetric is the Digital Vehicle Inspection (DVI) workflow, which allows us to bridge the communication gap with customers by providing transparent, visual proof of complex diagnostics like TDI coolant restrictions. Having implemented it before, I value its cloud-based agility and the way its real-time shop management board eliminates the 'bottleneck' at the service desk, allowing technicians to focus on precision repairs while the system handles parts tracking and labor margins seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

While Tekmetric excels in workflow, its closed API ecosystem and high barrier to entry for custom integrations make it difficult for tech-forward users to implement advanced AI solutions or custom automation without significant overhead. For those of us looking to integrate LLMs for diagnostic assistance or automated customer follow-ups, the limited 'sandbox' environment and restrictive data access prevent us from fully leveraging our shop’s data to its highest potential. Furthermore, the lack of granular customization in multi-step labor procedures and a more robust inventory core-tracking system often creates manual workarounds that counteract the platform's otherwise streamlined cloud efficiency Review collected by and hosted on G2.com.

What problems is Tekmetric solving and how is that benefiting you?

Tekmetric solves the critical issue of operational fragmentation by unifying the entire shop lifecycle—from lead generation to final invoice—into a single, cloud-based source of truth. By integrating marketing tools and automated follow-ups, it helps generate high-quality leads and re-engages customers with declined services, ensuring a consistent car count. For someone like me who has implemented the system before, the biggest benefit is the centralized workflow control; it allows for real-time tracking of every technician's progress, which, when paired with the DVI, builds unparalleled customer trust. However, the true next step for this platform would be opening its API, which would allow us to connect these marketing leads and diagnostic data into AI-driven engines to automate personalized service recommendations and optimize shop throughput even further. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Thank you for your thoughtful review! We love hearing that the centralized workflow is helping to remove bottlenecks in your shop. I've passed along your suggestions regarding opening our API to our Product team. This kind of forward-looking perspective helps us to shape where we're going, unlocking more flexibility for power users like you. We appreciate you being part of our community!

AR

Angela R.

Accounting Specialist

Small-Business (50 or fewer emp.)

10/19/2023

"Love working with the system"

5/5

What do you like best about Tekmetric?

The system is very easy to use. I love how detail and all the information it will gather. Customer Support is really great. I love working with their team. Also, Love that you can go to chat and get answers also and it is in a very timely matter. They are working daily on adding more options everyday. Love this software more and more each day. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

The least is the accounting side reporting but I work around that. It show who went into the RO# and when but doesn't always show what they did. The accounting side in a whole could also just be update. But I believe as of day they are working on soloving this problem. Review collected by and hosted on G2.com.

What problems is Tekmetric solving and how is that benefiting you?

We went to Tekmetric to help solve the problem of know where our cost and overhead was going and keeping better track of job. It benifet the fact the accounting dept and service can work much closer together and see where thing are going wrong and can get them fixed. It helps us do tech commissions better. That it is a cloud base software also. The owner and account manager can now stay up to date when not in the office. Review collected by and hosted on G2.com.

Response from Benjamin Johnson of Tekmetric

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Hi Angela,

Thank you for your feedback and review! We are happy to hear that you enjoy working with our support team and find our software easy to use. I have noted your concern regarding accounting. Were you able to resolve this issue with our support team? If any other concerns come up, feel free to reach out to our support team (URL below). We are always looking to improve!

https://www.tekmetric.com/support

KG

Kelly G.

Curriculum Consultant

Small-Business (50 or fewer emp.)

8/1/2024

"Good POS system to streamline processes at our small independent automotive shop"

4/5

What do you like best about Tekmetric?

We like the ability use a phone app for technicians to conduct digital vehicle inspections. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

They are constantly making updates, however, sometimes those updates create unforeseen issues in other areas. The glitches can be troublesome in the middle of a busy day. Review collected by and hosted on G2.com.

What problems is Tekmetric solving and how is that benefiting you?

Tekmetric is streamlining so many processes in my shop and improving efficiency for both my service advisor and my technicians. Technicians are able to import photos for a digital inspection easily, track their progress on a job, and communicate diagnostics with the service advisor easily. My service advisor can easily build estimates for work, check parts availability, and communicate directly with our customers all through the system. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Hi Kelly! Thanks for your review! We’re glad the mobile inspections and streamlined workflows are making a real difference for your team. We hear you on the impact of occasional glitches during updates, and we’re continuously working to make improvements as smooth and reliable as possible. It means a lot to be part of keeping your shop efficient and connected.

AM

Abdul M.

Owner

Small-Business (50 or fewer emp.)

1/13/2026

"Comprehensive Platform with Great Integrations, Needs DVI Improvements"

5/5

What do you like best about Tekmetric?

I find Tekmetric to be a very useful all-in-one platform for managing my auto repair shops. What stands out to me the most is how open source it is and the number of integrations it has built in, which is more than any other shop management system I've used. I can connect it with programs like my Repair Pal, CARFAX loyalty shop program, and moto visuals for dvis. These integrations make Tekmetric incredibly valuable for me. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

The DVIs should definitely be improved. I've had multiple clients say that they didn't know where to click to see photos or the DVIs. It should be easy for our clients to immediately open the text message with the estimate and see the photos right there next to the written estimate. The data migration process wasn't the most perfect. They were able to transfer most of my data from Shopmonkey, except for the main thing being mileage. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Thank you for sharing this thoughtful review, Abdul! We’re glad Tekmetric’s integrations and all-in-one approach are supporting your shops across locations and simplifying day-to-day management. We also appreciate your candid feedback on DVIs and data migration, and we value insights like this as we continue improving clarity and usability for both shops and their customers.

KS

Kurt S.

Small-Business (50 or fewer emp.)

3/30/2026

"Improved Customer Communication, Needs Better OEM Integration"

5/5

What do you like best about Tekmetric?

I use Tekmetric for my business and it has helped me communicate better with my customers. I like Tekmetric's mobile services, tech profiles, texting, digital inspections, and job approvals, which cut down on my time spent on the phone or in the shop. The setup was simple, and I had no issues. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

I have found Tekmetric needs to show more OEM parts in both quick jobs and look ups in the side bar. Specifically in filters, we focus less on aftermarket parts. I also would prefer more customizable estimates/invoices, sometimes we have customers confused on pricing or the approval process. When some customers use the text approval they are confused on how to select jobs and can't figure out how to go to the next screen. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Hi Kurt! We’re glad Tekmetric is helping you stay connected with customers while giving you time back each day. Your feedback around OEM visibility and estimate clarity is appreciated and it has been passed along to our Product team. We appreciate you being part of our community!

KR

Khylin R.

Service Advisor

Small-Business (50 or fewer emp.)

1/12/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exceptionally User-Friendly and Customizable for Service Advisors"

5/5

What do you like best about Tekmetric?

I really appreciate how user-friendly this software is. As a service advisor, it helps me make the most of both customer and vehicle information. I can add detailed notes about the customer and the car, including both internal and external comments. The inspection layout is also very intuitive for customers, making it easy for me to attach videos and pictures. I also like how I can organize my tickets by label or RO number, which is highly customizable. Another feature I value is the ability to view the job board for technicians, which lets me plan more effectively and assign vehicles to technicians who could use additional hours. Review collected by and hosted on G2.com.

What do you dislike about Tekmetric?

The only feature I wish Tekmetric offered is an alarm or reminder that could be set for each individual ticket. I believe this would greatly help with workflow, especially in a busy shop like ours. Review collected by and hosted on G2.com.

What problems is Tekmetric solving and how is that benefiting you?

This software has been instrumental in fully digitizing all of my repair orders. It allows me to text customers directly, and the ability to build accurate estimates using canned jobs and the parts matrix feature is outstanding. Being able to shop for and order parts within the same platform is a great convenience. The labeling system keeps my entire team informed about the exact status of each vehicle. Having Carfax integrated, along with a place to input any and all useful information about customers and vehicles, ensures that everything I need is easily accessible. Additionally, it helps me track sales and, as an advisor, shows me where my performance stands. Review collected by and hosted on G2.com.

Response from Emma Nordquist of Tekmetric

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Hi Kyhlin! Thanks for your review! We’re glad to hear Tekmetric has helped you fully digitize repair orders and keep everything—from customer texting to estimates, parts ordering, and vehicle status—clear and connected in one place. It’s especially meaningful to know the insights into sales and performance are giving you visibility and confidence in your work as an advisor.