--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 495 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 495 scale: '5' date_modified: '2026-08-11' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 495 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Built-In Workflow Saves Our Advisors a Ton of Time **Rating:** 5.0/5.0 stars **Reviewed by:** Keith H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Tekmetric?** The built-in workflow saves my advisors a ton of time. **What do you dislike about Tekmetric?** The inventory system seems a little shallow. And I wish i could write free form notes on the face of an RO that were easy to see when you open the job up **What problems is Tekmetric solving and how is that benefiting you?** Time saving. Pictures with diags **Official Response from Emma Nordquist:** > We love hearing that our built-in workflow is saving your advisors valuable time! Your suggestions on inventory depth and RO-level notes are great feedback that we'll pass along to our product team. Thanks for being part of the Tekmetric community, Keith! ### 2. Seamless Shop Management and Transparency Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. **Reviewed Date:** December 17, 2025 **What do you like best about Tekmetric?** I like the inspection tab where we can upload photos and share them with clientele. It allows us as a repair facility to provide a level of transparency that is lacking in most other repair facilities and dealerships in our area. Honestly, everything works and gels pretty seamlessly. The setup of Tekmetric was fantastic and very easy to set up the shop, even easier after using the training videos. **What do you dislike about Tekmetric?** Honestly everything works and gels pretty seamlessly. One thing I would like is an option to DM technicians directly from the advisor side to ask questions or just keep them informed on timelines and updates. I would like the integration of DC and Tekmetric to be a little more seamless. Make texting the customer an easier experience. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for shop management and managing my service advisors. It solves a workflow issue, allowing for better communication between advisors and technicians. **Official Response from Emma Nordquist:** > Hi Benjamin! Thank you for sharing such a thoughtful review. We’re glad to hear the inspection tab and photo sharing are helping you build real transparency with your customers, and that setup and training made it easy for your team to get up and running smoothly. We also appreciate your candid feedback around advisor-to-technician messaging; clear communication is critical to a strong workflow, and insights like yours help us continue improving in the right areas. ### 3. Intuitive, Device-Friendly, and Revolutionized Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Geraldo C. **Reviewed Date:** January 26, 2026 **What do you like best about Tekmetric?** I use Tekmetric to improve my company workflow and customer approvals. I find it incredibly useful for keeping track of all the tickets, parts, and money coming in. The access to all types of reports really helps me manage my business effectively. I like how easy it is to use and the fact that I can access it on every type of device I own. Organization has been huge for my small business, making it much more manageable. The initial setup was extremely easy, and I would definitely recommend it to others. **What do you dislike about Tekmetric?** I would like to see more view options for tech views in each ticket. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to improve my workflow, keep track of tickets, parts, and finances, and manage my small business through accessible reports and organization. **Official Response from Emma Nordquist:** > Hi Geraldo! Thank you for sharing your review. It's great to hear how Tekmetric has brought clarity and organization to your workflow across every device. We’re especially glad the reporting and setup made managing your business feel more manageable. We appreciate the feedback on tech view options as well. Appreciate you being part of our community! ### 4. Easy to Learn, Seamless Auto Repair Provider Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brett P. | Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Tekmetric?** It's a lot easier to use and manage compared to our old software Tireshop. I like that it integrates with our tire providers and have had no issues at all. Very easy to learn as well. **What do you dislike about Tekmetric?** Really isn't much I don't like, I haven't found anything yet I think could be better. **What problems is Tekmetric solving and how is that benefiting you?** Making getting tires a lot easier which saves time **Official Response from Emma Nordquist:** > Thanks for sharing this, Brett! We love hearing that things feel easier and more connected on your end. It’s great to know Tekmetric is helping save you time where it matters most. We’re here to keep things running smoothly as you grow. ### 5. Shop Software for the Future! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex’s Mobile Mechanic Service G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Tekmetric?** I love the new integrated payment option. **What do you dislike about Tekmetric?** I tried to inquire about the CRM, but the staff told me that it was not for mobile shops. Why is that? **What problems is Tekmetric solving and how is that benefiting you?** KPI tracking, PO tracking, parts ordering, digital authorizations, and DVIs have all helped the business grow. Having a cloud-based shop management system has been great as well. **Official Response from Emma Nordquist:** > Hi Alex! Thank you for sharing this—we’re glad the integrated payments are making an impact. Mobile shops can absolutely use Tekmetric Marketing for things like Google reviews and campaigns, though some features like scheduling and appointment messaging are still being refined for these shops. We’re continuing to improve flexibility here, and we appreciate your thoughtful feedback. ### 6. Effortlessly Streamlines Automotive Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** I really like Tekmetric as it helps keep our Repair Orders organized and makes the business flow efficiently. I appreciate how user-friendly it is and the simplicity of everything. The initial setup was super easy and straightforward. **What do you dislike about Tekmetric?** Some of the Canned jobs, other than that everything else is great! Just adding more canned job items and making sure that they work accurately. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to keep our Repair Orders organized, making the business flow efficiently. It's user-friendly and simplifies everything. **Official Response from Emma Nordquist:** > We’re glad Tekmetric’s versatility, ease of use, and tools like smart canned jobs are helping streamline your daily work and keep your operations organized. It’s also good to hear the setup was simple from the start. Thank you for choosing Tekmetric to support your shop! ### 7. Effortless Management and Quick Estimates **Rating:** 5.0/5.0 stars **Reviewed by:** antwaun r. **Reviewed Date:** December 27, 2025 **What do you like best about Tekmetric?** I find it very easy to manage Tekmetric and appreciate that it gets straight to the point quickly. I like that I can calculate labor time without needing to switch to other tools like ALLDATA. What I really enjoy is how easily I can put together estimates in a timely manner. I also like having labor and part vendors available all in one app, which is super convenient. The initial setup was easy, making the transition to using Tekmetric smooth for me. **What do you dislike about Tekmetric?** I don't like that the labor time varies from ALLDATA. Even though it doesn't affect usability much, it would be better if it were more consistent. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it very easy to manage tasks and put together estimates quickly. Labor and parts vendors are available in one app, so I don't need to switch to other tools like ALLDATA. **Official Response from Emma Nordquist:** > It’s great to hear Tekmetric helps you move quickly by managing tasks, building estimates, and accessing labor and parts vendors all in one place. We appreciate you calling out the smooth setup and time savings, and we also understand your note around labor time consistency. Your feedback helps us continue refining your experience! ### 8. Boosts Automotive Shop Efficiency with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Tekmetric?** I gain a lot of efficiency in shop management with Tekmetric. I like the efficient workflow management, estimate building, and reporting features. Estimates are easy to build with the integrated labor guides and PartsTech parts sourcing integrations. The setup went smoothly, and the customer support was good. **What do you dislike about Tekmetric?** I wish they had a little better system of tracking return parts. **What problems is Tekmetric solving and how is that benefiting you?** I find Tekmetric boosts efficiency in shop management with efficient workflow management, simplifies estimate building using integrated labor guides and Partstech, and enhances reporting. **Official Response from Emma Nordquist:** > Thanks for sharing your experience and being part of the Tekmetric community, Ryan! We love hearing that workflow management, estimate building, and reporting are driving real efficiency in your shop. Your feedback on return parts tracking is noted, and we'll make sure it gets to the right team. ### 9. Easy Access and Assignable Tasks Make This App a Winner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Tekmetric?** The ease of access and the assignable tasks is my favorite part of the software. **What do you dislike about Tekmetric?** I think it would be cool to implement better UI in the app **What problems is Tekmetric solving and how is that benefiting you?** It helps cross a firm connection between the technician and the service writer so the customer can be better informed. **Official Response from Emma Nordquist:** > Keeping techs and service writers in sync is exactly what we built Tekmetric to do, so glad it's coming through in your day-to-day. The note on the app UI is well taken and will be shared with the appropriate team. Appreciate you taking the time to share! ### 10. Comprehensive Solution with Easy Setup and Effective Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 04, 2025 **What do you like best about Tekmetric?** I really like the scheduling aspect of Tekmetric, which plays a significant role in streamlining our operations. The integration of the new marketing features is another aspect that I find extremely valuable. It allows us to maintain constant contact with our customers on a single platform. This integration not only enhances communication by enabling us to text and email estimates and invoices but also improves our overall customer relationship management. Additionally, the initial setup of Tekmetric was exceedingly easy, which made the transition smooth and hassle-free. This ease of use, combined with the functionalities that Tekmetric offers, significantly enhances our shop's efficiency and operational success. **What do you dislike about Tekmetric?** I would like Tekmetric to integrate more seamlessly with aftermarket accessory distributors. As an aftermarket accessory shop, it would be beneficial if Tekmetric could facilitate purchasing parts from these distributors with the same ease that we experience with O'Reilly's, Napa, or AutoZone. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for shop operations, easing data tracking, logging hours, parts ordering, and scheduling. It enhances communication by integrating marketing to maintain customer contact via text and email. **Official Response from Emma Nordquist:** > Thank you for the thoughtful review. We're glad to hear that our scheduling tools, marketing integration, and the smooth setup have strengthened your operations and customer communication. Your feedback on aftermarket accessory distributor integrations is appreciated, and we recognize how important that is for your shop. We’re grateful to support your shop and having you part of our community! ### 11. Seamless Transition, Outstanding Support, and Game-Changing Results with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Brett G. | Shop Manager / the guy that answers the phones, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** Switching to Tekmetric has been an incredibly pleasant change from the previous software we were using. The platform is intuitive, the RO layout is clean and straightforward, and the added features—especially inventory ordering and tracking—have made our workflow smoother and more organized than ever. One of the biggest highlights has been their customer support. Every time we’ve reached out, we’ve either gotten an immediate answer or a prompt call back. After trying multiple software systems over the years, it finally feels like we’ve found a home with Tekmetric. And as a bonus: if you ever run into anyone from the Tekmetric team at events or conferences, they’re genuinely friendly people with a great sense of humor. Overall, we couldn’t be happier with the switch! I would highly recommend that shops switch, and the fact that our average repair orders and profits have more than doubled since coming on board about 8 months ago. We have not had Tekmetric crash once, unlike previous software that would crash and go down at least once a week. **What do you dislike about Tekmetric?** We have some changes we would like to see, but overall, we have no complaints or dislikes. **What problems is Tekmetric solving and how is that benefiting you?** Reporting and advisors/technicians being able to see GP% and GP/hr for every RO has really made people aware of the target numbers that need to be reached. It's been awesome seeing that live data right in your face and not just selling a job to sell a job. Knowing where there is take and where there is give to make our customers happy and also hit the numbers we need to sustain and be profitable has been awesome. **Official Response from Emma Nordquist:** > Thank you for the thoughtful review. We're glad the intuitive layout, inventory tools, and overall reliability have made your workflow smoother, and that our support team has been consistently responsive. It’s meaningful to hear that Tekmetric has contributed to the growth you’re seeing. It’s great to hear that the GP% and GP/hr visibility is helping your team make informed decisions! ### 12. Streamlined Shop Management with Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Service Coordinator, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** I love the flexibility in Tekmetric's calendar feature, which allows me to tailor it specifically to the needs of an auto shop. This adaptability is vital because technicians frequently use the calendar to track job progress and manage ongoing work when additional tasks are authorized by customers. Another fantastic advantage is the seamless integration with repair orders, complemented by the new integration with Tekmetric Marketing. This enhancement automates text messaging for follow-ups, appointment confirmations, and reminders, greatly streamlining our communication process. Furthermore, the initial setup of Tekmetric is very straightforward and user-friendly, enhancing the overall ease of adoption and making it accessible for teams to start using efficiently. **What do you dislike about Tekmetric?** Moving an authorized job from one repair order to another repair order for the same customer is problematic. It requires the customer to re-authorize a job they have already approved on a previous repair order. This process is cumbersome and undermines the appearance of professionalism from the auto shop. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage appointments, streamline repair orders, and track technician progress, solving real-time job update challenges. Its calendar flexibility and integration with marketing enhance operational efficiency and customer communication. **Official Response from Emma Nordquist:** > Thank you for sharing your experience! It’s great to hear how the calendar flexibility, RO integration, and marketing features are helping your team stay aligned and communicate more easily. We’re also glad the setup was straightforward for your shop. We hear your concern about moving authorized jobs between repair orders. Feedback like this helps us meet your needs. We appreciate the insight you’ve shared! Thanks for being part of our community! ### 13. Seamless Management and Integration for Auto Repair **Rating:** 5.0/5.0 stars **Reviewed by:** Chris F. **Reviewed Date:** February 11, 2026 **What do you like best about Tekmetric?** I find the integrations Tekmetric is capable of as probably the most beneficial. Being able to look up parts easily, dial out easily, and using text messaging with parts tech integration is really helpful. I switched to Tekmetric for ease of use, and the initial setup was very easy. On a scale from one to ten, I would rate it a ten. **What do you dislike about Tekmetric?** I wish Tekmetric could include a digital vehicle inspection feature, especially because our company also uses AutoFlow for similar tasks. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for organization, managing tickets, and customer notifications. Its integrations are beneficial, making it easy to look up parts and dial out with tech integration with text messaging. **Official Response from Emma Nordquist:** > Hi Chris, 5 stars means a lot, especially knowing our integrations and simple setup made the switch an easy one for you! It’s great to hear Tekmetric is helping you stay organized and keep communication seamless. We also appreciate the feedback on digital inspections and will continue working toward solutions that better support your workflow. ### 14. Seamless Shop Management That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Tekmetric?** The whole system just works. Our previous shop management system was clunky and would constantly freeze and crash. From adding jobs all the way through accepting payment flows seamlessly. Customer support has been great and really helped us with the transition from our old system. **What do you dislike about Tekmetric?** The only dislike I have is the red announcement notification but definitely not a big deal. **What problems is Tekmetric solving and how is that benefiting you?** Simply having a system that works as intended saves a significant amount of time. According to the technicians, the diagrams make it much easier to order everything needed for the job correctly the first time. **Official Response from Emma Nordquist:** > Thank you for sharing your experience, Michelle! It’s reassuring to hear Tekmetric has brought stability and smooth workflows to your shop, from job creation through payment, and that our support team helped make the transition feel steady and manageable. We also appreciate the note on notifications and are glad the platform is saving your team time and helping technicians get jobs done right the first time. ### 15. Excellent repair order writing tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Troy R. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Tekmetric?** The analytics of the program and reports feature are the best I have used in any platform. It has saved me a lot of time researching different sales, and efficiency reports. I have found many features that wwere unexpected including Technician labor effiency. **What do you dislike about Tekmetric?** I in all honesty have not found anythig that I do not like about the program. **What problems is Tekmetric solving and how is that benefiting you?** Thiss program has helped tremendously to track employee efficiency. **Official Response from Emma Nordquist:** > Thanks, Troy! Tekmetric aims to give shop owners clear insight without the extra digging, and we're glad the reporting is helping you lead with confidence. We appreciate you being part of our community! ### 16. A Comprehensive Tool for Mechanic Shops with Minor Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Assistant Manager **Reviewed Date:** December 09, 2025 **What do you like best about Tekmetric?** I find it very practical that everything is in the same place with Tekmetric. Labor rates, parts, vendors, diagrams, and information about vehicles are all accessible, so I don't have to use different apps for different things. It's accessible and easy to use when building a customer in the system, having all of their information and vehicle information ready. The interface is more updated, user-friendly, and practical compared to what we previously used. Even though the initial setup was an adaptation process, it's very intuitive. **What do you dislike about Tekmetric?** Sometimes it's laggy or has outages that slow us down at the shop. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to order parts, see labor, organize schedules, build customer contacts, and track cars, all in one place. It keeps everything accessible, combining labor rates, parts, vendors, diagrams, and vehicle info, eliminating the need to use different apps. **Official Response from Emma Nordquist:** > Thanks for your feedback, Juan! We're glad to hear that you find Tekmetric practical and user-friendly for managing your shop. We are continuously working to improve our system's performance to avoid any lags or outages. ### 17. Effortless to Use with Outstanding Support and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Tekmetric?** It is simple to use. Navigating the program is easy and there are many tools to help. We use many of the tools all the time. Customer service has been spot on and right there when we need it. Integration is easy as well. **What do you dislike about Tekmetric?** Honestly there is nothing I have found that I dislike about the program. I have been using it since 2022, it has just gotten better over the years. **What problems is Tekmetric solving and how is that benefiting you?** I dont have an answer for this question as it does not pertain to me. **Official Response from Emma Nordquist:** > We’re glad Tekmetric has been easy to navigate and consistently useful across the tools you rely on every day. It’s especially meaningful to hear that our support team has been there when you need them and that integrations have been seamless. Thank you for trusting Tekmetric over the years—we’re committed to continuing that steady progress alongside you! ### 18. GREAT SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** roberto c. | Owner / Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Tekmetric?** Ease and friendly system to use, customer give me a great feed back **What do you dislike about Tekmetric?** No complains system is ease and do everything i need **What problems is Tekmetric solving and how is that benefiting you?** keep repairs well organize **Official Response from Liz Perkins:** > Thank you! We’re happy to hear that you've been enjoying Tekmetric. Let us know if there’s anything else we can do to make your experience even better! ### 19. Seamless Process, Valuable Reporting Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Preston G. **Reviewed Date:** November 13, 2025 **What do you like best about Tekmetric?** I really like Tekmetric for its ability to keep all my customers organized, which is crucial in my role as a service advisor at an auto repair shop. The platform's seamless process for creating estimates saves me a lot of time, enabling me to focus on other important aspects of my job. Additionally, I appreciate the robust reporting feature that helps me stay on track with key statistics such as my average repair order, gross profit percentage, and closing percentage. This is invaluable for anyone looking to grow their business. Moreover, the smart canned jobs feature is a huge time saver and simplifies the process of creating estimates. Overall, these features enhance my productivity and contribute to the efficient operation of our shop. **What do you dislike about Tekmetric?** I have nothing bad to say about Tekmetric **What problems is Tekmetric solving and how is that benefiting you?** I find Tekmetric organizes my customers and streamlines estimate creation, saving time. Its reporting keeps me informed of key stats for business growth, and smart canned jobs simplify estimate creation further. **Official Response from Emma Nordquist:** > Hi Preston, thank you for sharing your experience! We’re glad to hear that Tekmetric helps you stay organized, create estimates efficiently, and keep a clear view of the key metrics that support your growth. It’s also great to know that smart canned jobs are simplifying your workflow and saving valuable time. We appreciate your confidence in the platform and are here to support you as you continue strengthening your operations. ### 20. Transparent Inspections Boosted Our Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Ron P. **Reviewed Date:** November 14, 2025 **What do you like best about Tekmetric?** I love how Tekmetric makes sending estimates and work orders or invoices seamless, significantly improving the efficiency of my mechanic shop. The integration of photos and videos into inspections is a standout feature for me, providing transparency that boosts customer trust and profitability as our sales have increased as a result. The ease of uploading and saving these visuals means we can readily reference them later, which enhances our service quality and operational records. This feature was a major factor in our decision to switch from Mitchell1 to Tekmetric, as it clearly demonstrated a considerable advancement in capability and customer interaction. **What do you dislike about Tekmetric?** I dislike that if the cloud-based server is down, we're at a standstill until it is back online. This lack of offline functionality can disrupt operations significantly. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric streamlines sending estimates, work orders, and invoices, enhances transparency with photos/videos, and boosts sales and profitability for my mechanic shop. **Official Response from Emma Nordquist:** > Ron, thank you for sharing your experience. It’s great to hear how photo and video inspections have strengthened transparency and supported your shop’s workflow, and we also hear your concern about downtime and the impact it has in the moment. We appreciate your business and the trust you place in Tekmetric! ### 21. A Complete Solution for A Multi-Shop Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Chris V. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Tekmetric?** I love the ease of use along with reporting that is accurate and easy to implement. The daily use of tekmetric by our teams gives us insight into the business and easily allows us to discover what we need to adjust to meet our sales and operational goals. Support is topnotch and if we run into issues, we get quick answers. Starting a new location is so easy and we love how it grows with our organization. **What do you dislike about Tekmetric?** I would love a lower cost option but frankly the only issue i have is that many features require third party plug ins and punchouts. That can be costly and difficult to implement. **What problems is Tekmetric solving and how is that benefiting you?** Writing RO's. Sending Estimates to customers and getting authorizations . Ordering parts & making sure we are posting them. Along with handling reporting on the business. **Official Response from Liz Perkins:** > Thank you for your great review! We're glad Tekmetric's ease of use, reporting, and support are valuable for your multi-shop organization. We understand your feedback third-party integrations, I've let the team know of the feedback. We're always looking to improve. and are working to improve. Thanks for your feedback and support! ### 22. Shop Management Simplified with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlynn J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Tekmetric?** I use Tekmetric for shop management. I really like how it provides simple fast quotes and the ease of access is a big plus for me. Switching from Maxxtrax, I found the initial setup to be simple. The younger people in my team found it easy too. **What do you dislike about Tekmetric?** I think adding emojis in the text field could be improved. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for shop management, benefiting from its simple fast quotes and ease of access. **Official Response from Emma Nordquist:** > Ashlynn, we really appreciate you taking the time to share this! It's great to hear how Tekmetric fits seamlessly into your shop and supports your team with ease. We’re proud to help keep your day running smoothly. ### 23. Makes Shop Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tekmetric?** Tekmetric is extremely easy to learn and very user-friendly. Their tech team is always working to enhance the customer experience, and they truly listen to user feedback and suggestions. It’s clear they care about making continual improvements for their customers. **What do you dislike about Tekmetric?** I’d like the discount reports to include more data for each discount (coupon) at a glance — such as the number of coupons used, gross sales #'s the ARO, and the PM%. This added insight would make it easier to evaluate how effective my marketing efforts are. **What problems is Tekmetric solving and how is that benefiting you?** I mainly work offsite, so having the ability to work from anywhere is a huge benefit. It also allows me to stay updated and keep up with what’s happening in real time. **Official Response from Benjamin Johnson:** > Hi Lawrence, Thank you for your review! We are glad to hear that you are finding Tekmetric easy to learn and use. Thanks for being part of the Tekmetric community! ### 24. Amazing software and integration **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Tekmetric?** I have a professional sales degree. I love the integration of the CRM Shop Genie. The power of this program continues to improve and update itself continually. This is the best R.O. system I have ever used in the 17 years in this industry. **What do you dislike about Tekmetric?** Sometime the integration of the parts is not always correct **What problems is Tekmetric solving and how is that benefiting you?** I love the continued ability to monitor my gp/hr and make sure that my jobs are profitable. I appreciate that the parts are now updated with postion, i.e. brakes, control arms, etc. **Official Response from Liz Perkins:** > Thanks for the great review! We're so glad you're finding Tekmetric and Shopgenie so beneficial. We appreciate your feedback on parts integration and are always working to improve. It's fantastic to hear features like GP/hr and parts position updates are helping your profitability! ### 25. Streamlined Multi-Shop Management with Great Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Lisha S. **Reviewed Date:** November 01, 2025 **What do you like best about Tekmetric?** I have been using Tekmetric for almost four years, primarily for accounts receivable. I love the multi-shop feature that has been implemented; it allows me to see all of our shops and enter an employee into all the shops at once or choose specific shops. This makes managing multiple locations incredibly smooth. I find the reporting capabilities very good, particularly for accounts receivable and payment details, which I use daily. The integration with accounting link online works very well, enhancing efficiency. Additionally, I highly appreciate the ease of use that Tekmetric offers, making it a tool I would consider purchasing again. **What do you dislike about Tekmetric?** I found setting up Tekmetric to be a bit difficult initially, especially when it came to assigning employees across multiple shops. The process required entering employees separately for each shop if they worked at more than one location, which was cumbersome. Another issue I've faced is with inventory management; specifically, I dislike that it allows inventory to go into negative numbers. This could potentially lead to discrepancies and confusion in inventory tracking. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric consolidates our multi-shop view, simplifying employee management across locations, and enhances workflow with efficient reporting for accounts receivable and payment details. **Official Response from Emma Nordquist:** > Hi Lisha, thank you for outlining how Tekmetric supports your multi-shop workflow. It’s meaningful to hear that the consolidated view, reporting tools, and accounting integration have become dependable parts of your daily A/R process. Your feedback on the challenges around negative inventory is valuable and helps us understand what matters most in the real day-to-day of multi-location management. Thanks for being part of our community! ### 26. Effortless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Tekmetric?** I like that Tekmetric is cloud-based and easy to use. It gives me the ability to log on from anywhere and have full access, which I find very convenient for managing shop operations. I also appreciate how when Tekmetric was new to the market, it looked very clean and was simple to set up. **What do you dislike about Tekmetric?** no complaints **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for daily workflow and sales management. It's cloud-based, allowing me to log on anywhere and have full access, making it valuable for shop management. **Official Response from Emma Nordquist:** > Appreciate you sharing this, Chris! It's great to hear the anywhere access is making shop management easier and more flexible. Thanks for relying on Tekmetric to support your shop! ### 27. Streamlined Platform with Top-Notch Integrations and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Tekmetric?** Its streamlined, has all the integrations I want, has amazing tech support and training events. **What do you dislike about Tekmetric?** There should be more workflow support (i.e. sending a ticket with a notification, more columns). Customizable text notifications within the shop (like a group chat). There should be an estimates tab. **What problems is Tekmetric solving and how is that benefiting you?** It essentially replaces an employee at our seven employee company. It keeps our inventory organized, it helps with shop flow and it along with shop genie does all of our CRM under one roof. **Official Response from Emma Nordquist:** > Thank you for sharing your experience, Evan! We’re glad Tekmetric’s streamlined design, integrations, and support are helping keep your shop running smoothly and making it easier to manage inventory, workflow, and CRM in one place. ### 28. Effortless Setup, Essential Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. **Reviewed Date:** October 30, 2025 **What do you like best about Tekmetric?** I appreciate how Tekmetric has significantly streamlined my repair shop operations. Its integrations with PartsTech, OEC RepairLink, and AAP integration make parts ordering seamless and efficient, which greatly reduces the time spent on communications and customer updates. The built-in parts ordering system is both thorough and easy to use, enhancing day-to-day productivity. The digital multipoints feature in Tekmetric is another invaluable tool that contributes to increased efficiency. I am impressed by how Tekmetric consistently evolves and improves, maintaining its relevance and effectiveness in my workflow. The initial setup of Tekmetric was straightforward and hassle-free, which was a relief compared to some other systems. The comprehensive range of features offered by Tekmetric made me switch from Identifix, and I also considered alternatives like Shop Boss but ultimately chose Tekmetric for its superior offerings. Its ability to cut down time spent on various operational tasks makes it an indispensable tool for my business. **What do you dislike about Tekmetric?** I dislike that the estimator feature requires adding a customer to utilize it, which adds unnecessary steps to the process. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to reduce the time spent communicating and updating customers. Its built-in parts ordering simplifies operations, and integrations like PartsTech boost efficiency. **Official Response from Benjamin Johnson:** > Hi Keith, Thank you for leaving us a review! We are glad to hear that our integrations are helping make your shop life easier. Thanks for being part of the Tekmetric community! ### 29. Best system used so far in almost 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Tekmetric?** it is a web base system, where as business owner it is very conveniece to have access to the operating system fromn everywhere at any time. The system is reliable and increased the efficiency of our operations tremendously. It is so easy to use, I like that we can contol the level of access by user, we integrated in our business the payment processing from them too and it have been great! **What do you dislike about Tekmetric?** So far nothing. The system is easy to use. **What problems is Tekmetric solving and how is that benefiting you?** We can run reports of sales, see the job dasboard on real time, easy to manage technician workload and customer job approval and communication. Their payment platform have been so helpfull and reliable. **Official Response from Emma Nordquist:** > Wow! Hearing that Tekmetric stands out after nearly 10 years in the industry means a great deal to us. We’re glad the web-based access and reliability are helping you run your shop with confidence and efficiency. We look forward to continuing to support you in the years to come. ### 30. Modern, Smooth Workflows Built for Today’s Auto Repair Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tekmetric?** Designed form the ground up to suit modern automotive repair shops. I used 3 different shop management systems including Mitchell 1 and Alldata and they clearly had been written many years ago and updated over the years resulting in clunky workflows and non responsive tools. I found Tekmetric to fit our processes much more smoothly. **What do you dislike about Tekmetric?** The only downside is the dependence on the internet for use. When my ISP goes down my shop is pretty crippled. More a fault of my ISP then tekmetric though **What problems is Tekmetric solving and how is that benefiting you?** Creation of ROs, estimates and ordering. Honestly Tekmetric is used in all areas of my business. **Official Response from Emma Nordquist:** > Thanks for sharing this—we’re glad Tekmetric’s modern workflows feel like a natural fit for how your shop actually operates today. It means a lot to hear that it’s replaced older, clunkier systems and now supports every part of your business! ### 31. Tekmetric's updates and innovation, as well as amazing customer service has been second to none! **Rating:** 5.0/5.0 stars **Reviewed by:** Ray S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Tekmetric?** I love that i am able to sign in from anywhere with this cloud based software. I really like the fact that the transition from Mitchell, after 10+ years, was seamless. The integration took no time and they were able to transfer everything from clients, vendors and invoice history. The changes and updates from Tekmetric are much more user friendly and have saved me a lot of time. **What do you dislike about Tekmetric?** Very minute details, small features which need to be added or updated. Luckily the tekmetric team is always open to suggestions and continuously updating features based on customer feedback. **What problems is Tekmetric solving and how is that benefiting you?** With Tekmetric being cloud based, this has helped us manage the business much more efficiently. Not having to be tied to only 2 workstations has been key in implementing changes that we needed as a business to take steps toward being more successful. An additional huge benefit that has been great for is the fact that tekmetric took the steps to add shopgenie, along with so many integrations such as partstech, and backoffice for billing. We also love that we are now able to send everything via text, including digital inspections, estimates, and now invoices. **Official Response from Benjamin Johnson:** > Hi Ray - Thank you for your glowing review and feedback! We are glad that you are enjoying Tekmetric so far and it is helping you run your shop more efficiently. Have you thought about joining the Tekmetric Champions Club? Link is listed below. ### 32. mostly great but there is room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob W. | service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tekmetric?** the software does a really good job of inventory management and work flow is good **What do you dislike about Tekmetric?** the p.o. system needs revamping with the system generating unique p.o. for each order so they can easily be separated and gone through then when receiving need to make it easier to partially receive parts i.e. if i have a 2 parts that were ordered on one p.o. but one comes in one day on one invoice and the second part comes in later with a second invoice number there should be an option to zero out incoming quantity then receive the invoice for the one part i have which will then show the second part as still not here then when it does show up it is a simple as receive the invoice and you are done **What problems is Tekmetric solving and how is that benefiting you?** inventory management is better than shop ware and the features are pretty high on what the software tells you **Official Response from Liz Perkins:** > Thanks for the feedback! We're glad you find our inventory management and workflow effective. We appreciate your detailed suggestions on improving the P.O. system for easier separation and partial receiving. I've passed your feedback onto our team as we're always looking for ways to improve. ### 33. Seamless Update Boosts Efficiency and Accessibility—We Love Everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel S. | mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tekmetric?** I love the new update, it makes finding the RO's way easier the drop bar on the side is more accessible an it was before but it was fine that way they just made it better . it is so easy to learn how to use and makes being a tech way easier to do what I need to do for my advisor to show and explain to the customer in the most professional way. customer support is so fast when we need them its great. they have made it a ease of intergration from previous jobs we love it Frequency of Use here at the shop we need to rely on it to work properly. Ease of Implementation is very importon as we are a shop that needs it to work as designed **What do you dislike about Tekmetric?** nothing we love everything it is always so easy for us to use we never have issues when I'm going through a inspection on a car it is a breeze to get through with our check list **What problems is Tekmetric solving and how is that benefiting you?** it has solved the way we are able to show customers what is going on with their car and why we need to fix something first. our customers love how easy it is to see the videos and pictures while being able to approve it from their phone at home **Official Response from Benjamin Johnson:** > Hi Samuel, Thank you for leaving us a review! We are glad to hear that you and your customers are enjoying Tekmetric. Thanks for being part of the Tekmetric community! ### 34. Effortless Ticket Building and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Tekmetric?** I love how easy it is to integrate parts houses and labor times to easily build tickets and estimates for customers **What do you dislike about Tekmetric?** Sometimes the labor guide that tekmetric has built in is not accurate compared to alldata or identifix. often times the labor times are lower than what they should be. **What problems is Tekmetric solving and how is that benefiting you?** Time management and accuracy are usually big issues in a lot of auto shops that have to do everything by hand but Tekmetric eliminates almost all of the hassle **Official Response from Emma Nordquist:** > Thanks for your review, Robert! It’s encouraging to hear Tekmetric is saving your team time by reducing manual effort. We appreciate your trust and having you part of our community! ### 35. Insightful Reporting and Customization, But Lacks Built-In Team Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** JEREMY N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tekmetric?** One of the things I like most about Tekmetric is that it tells you Gross Profit per Hour for every job and then totals it for the entire estimate. Super easy to run reports as well. The next thing would be that we are able to customize the estimate and the invoice so we can do bid jobs instead of itemized (if our state would let us). **What do you dislike about Tekmetric?** I wish there was a way to chat or message team members individually through this. We have to use Slack and find that messages are going unseen a lot. **What problems is Tekmetric solving and how is that benefiting you?** It solves the time it takes to build profitable estimates for our customers. **Official Response from Benjamin Johnson:** > Hi Jeremy, Thank you for the review! We are glad to hear that you are enjoying Tekmetric and finding it easy to use. Thanks for being part of the Tekmetric community! ### 36. Effortless Navigation with Exceptional Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Tekmetric?** I use Tekmetric for going through repair orders and it solves everything for me; it's the best. I like the flow and layout, as it's easy to navigate. The initial setup was easy too. **What do you dislike about Tekmetric?** I wish Tekmetric would allow me to post longer videos and longer write-ups. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes going through repair orders easy with its navigation. I love its flow and layout, which simplifies everything for me. **Official Response from Emma Nordquist:** > Thanks for the review, Christopher! We're glad the layout and navigation in Tekmetric makes your work easier. Thanks for your feedback regarding wanting more flexibility with videos and write-ups. Appreciate you being part of our community! ### 37. Revolutionized Our Automotive Invoicing Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. **Reviewed Date:** November 20, 2025 **What do you like best about Tekmetric?** I find Tekmetric invaluable for enhancing our workflow, particularly in automotive invoicing. It significantly improves both our technician flow and customer experiences, allowing us to review tickets online effortlessly and communicate through text messaging and emails. The platform organizes everything in one place and enables easy reordering and reorganization, which streamlines operations. The ability to check parts orders and manage everything within a single app is incredibly convenient. I also appreciate its cloud-based capabilities, allowing access from anywhere to view reports and check invoicing. This flexibility and comprehensive functionality make Tekmetric an integral tool in our operations. **What do you dislike about Tekmetric?** I don't know of anything at the moment **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric improves workflow and technician flow, enhancing customer experience and allowing online ticket reviews. It organizes text messages, emails, and parts orders all in one app, streamlining operations. **Official Response from Emma Nordquist:** > Aaron, thank you for sharing your experience. It’s great to hear how Tekmetric has strengthened your invoicing workflow, supported your technicians, and made communication with customers more seamless. Having everything—from ticket reviews to parts orders—in one place is designed to bring clarity to your day, and we’re glad it’s doing that for your shop. Thank you for your business and for being part of the Tekmetric community! ### 38. Versatile Tool for Parts Management, Needs Better Vendor Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Clayton C. **Reviewed Date:** January 05, 2026 **What do you like best about Tekmetric?** I like that Tekmetric keeps me organized and helps my shop write estimates. I appreciate the ability to do everything needed in the shop and how it integrates with dealer websites and Autoflow. It is super quick and easy to find a dealer-specific part, look at dealership diagrams, and get OEM part numbers while checking availability. **What do you dislike about Tekmetric?** I wish Tekmetric had better support for electronic communication with vendors. It would be nice to send them a direct message to ask if a part is on the shelf. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric keeps me organized, helps my shop write estimates, and integrates with dealer websites and Autoflow for quick access to parts information. **Official Response from Emma Nordquist:** > Hi Clayton! We’re glad to hear Tekmetric is helping your shop stay organized, write estimates, and quickly access OEM parts through dealer integrations and Autoflow. Thanks for your feedback regarding better electronic communication with vendors, especially when confirming part availability. Your feedback helps shape our priorities, and we’re committed to continuing to support your workflow with care and reliability. ### 39. User-Friendly UI and Efficient Customer Estimates **Rating:** 5.0/5.0 stars **Reviewed by:** Jade G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Tekmetric?** I like that the UI of Tekmetric is simple and easy to use, which makes my job easier. I enjoy being able to see repair history, and I find it valuable that it's linked to ProDemand. **What do you dislike about Tekmetric?** not being able to delete repair orders **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for writing up estimates for customers, and I like that the UI is simple and easy to use. **Official Response from Emma Nordquist:** > Thanks for sharing this, Jade! It’s great to hear the simplicity of the platform is making your day easier and helping you move quickly with estimates. That kind of ease is exactly what we aim to deliver every day. ### 40. Effortless Usability, Essential for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Tekmetric?** I use Tekmetric for running my business, and it really helps keep my daily tasks organized and my customers up to speed. I like the usability of the platform and the ability to build tickets with ease. It's very easy to use, so I don't have stacks of paperwork everywhere that can easily get lost. **What do you dislike about Tekmetric?** No dislikes. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps keep my daily tasks organized and my customers up to speed, plus I don't have a stack of paperwork that can easily get lost. **Official Response from Emma Nordquist:** > Thank you for sharing this, Andrew! We love hearing that Tekmetric brings ease and organization to your day. We’re proud to support your business with tools that keep things simple, steady, and moving forward. ### 41. Streamlined Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Max C. **Reviewed Date:** December 29, 2025 **What do you like best about Tekmetric?** I like Tekmetric's tech board features that let mechanics see what they have to do in a day. The estimate and inspection features are great for customers, and I appreciate the integrations with parts suppliers that make canned jobs and ordering parts easy. The initial setup was very easy, and most tools integrate with Tekmetric. **What do you dislike about Tekmetric?** We use the new website feature and I wish it was more easily configurable, and the scheduling tool isn't as good as competitors like AutoOps. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric improves communication between service advisors and mechanics, enhances appointment scheduling, and the tech board helps mechanics organize their tasks. The estimate and inspection features are beneficial for customers. **Official Response from Emma Nordquist:** > Hey Max, we’re glad to hear Tekmetric is helping your shop stay aligned, from the tech board that keeps daily work clear to the inspection and estimate tools your customers rely on. It’s helpful to know the parts integrations and setup made it easy to get up and running. We appreciate your feedback on the scheduling tool and will keep it in mind as we continue improving the overall experience. ### 42. Effortless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | President/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Tekmetric?** I find Tekmetric very user friendly and accessible. I particularly value the financial reporting and estimate building features because they keep us more efficient. The initial setup was very easy. **What do you dislike about Tekmetric?** The DVI portion of Tekmetric could be a little more accessible and user friendly. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for managing vehicle repairs, estimates, financial reporting, and inventory. It keeps us efficient and is very user-friendly. **Official Response from Liz Perkins:** > Thank you for share your feedback! We're glad to hear that you find Tekmetric to be user-friendly and efficient and is helping you manage your POS, CRM, financial reporting, and inventory seamlessly. We truly appreciate your support! ### 43. Easy Basics, Customizable Tools, and Powerful Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Tekmetric?** easy to do the basic things. customizable, has useful advanced features, metrics statistics **What do you dislike about Tekmetric?** returning parts, splitting labor time. I would like more ways to track pricing, printable statistics or graphs to show business trends or ways to improve business. would like customizable printouts (authorization form, vehicle safety, employee schedule, etc.) **What problems is Tekmetric solving and how is that benefiting you?** tracking parts orders, linking wholesale accounts to tekmetric for efficient service writing **Official Response from Emma Nordquist:** > Thank you for taking the time to share this review! It’s great to hear Tekmetric keeps the essentials simple while still giving you the flexibility to dig deeper when you need it. We appreciate you being part of it with us. ### 44. The best shop management program I've worked with in 15+ years in various automotive fields. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Automotive Service Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Tekmetric?** Ease of use and clarity of communication from the technician, to the writer, and to the customer. We use this program easily 60+ hours a week with technicians being in the shop without service writer's being on site, and being able to still have estimates being put together is great for productivity. The program is so easy to use it allowed for seamless integration to our business when we switched shop programs. We have been able to get even our least tech savvy employees to use the program with ease on both tablets and desktop computers. Customer support has been great with what few issues we've had. New updates and features are regularly rolling out to keep us working as efficiently as possible. **What do you dislike about Tekmetric?** Having viewed estimates and inspections on he customer end both on a desktop computer and a cell phone mobile browser, the multipoint inspections do display a bit cumbersome on the cell phone. **What problems is Tekmetric solving and how is that benefiting you?** It is helping streamline inefficiencies in the work place from vehicle inspection to estimating and selling, all while increasing the quality of service provided. **Official Response from Benjamin Johnson:** > Kevin, Thank you for the review and feedback! We are glad to hear that Tekmetric has been easy to incorporate into your shop workflow. Always feel free to reach out if we can support your shop in any way! ### 45. Tekmetric open several doors that we didn't have the opportunity of in the past. **Rating:** 5.0/5.0 stars **Reviewed by:** Amber Z. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Tekmetric?** I like that everything flows quickly and is more effective when doing work. **What do you dislike about Tekmetric?** I wish that there were more tab color to organize my job board. **What problems is Tekmetric solving and how is that benefiting you?** The biggest problem Tekmetric has solved is that use of paper work. Everything that is put into tekmetric will forever be in the system. Nothing every get completely deleted and can be pulled back up at any given time. It as helps with the professional skills that my team was lacking. Gives us a way to communicate with customers that was hard to with in the past. **Official Response from Emma Nordquist:** > Hi Amber, thank you for sharing your feedback. It’s encouraging to hear that Tekmetric has helped your team move away from paperwork, stay organized, and communicate with customers more effectively. Your note about additional tab colors is appreciated, and we’ll keep that in view as we enhance the job board experience. We’re committed to supporting the continued progress you’re seeing in your shop. ### 46. Tek Team is constantly asking for and giving feedback to help us be better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Tekmetric?** I really like the ease of use and how intuitive the program is. The Tekmetric team is very responsive and customer oriented. If a suggestion is made and the solution is pre-existing or there is already an implementation, they're always sure to walk you through it. The community is helpful and there really is little to be desired in the way the program operates. Additionally, the new updates and integrations the team is adding are extremely helpful. **What do you dislike about Tekmetric?** The main two things that I dislike are the inspections - there could be some improvements made there. But most of that comes down to response times and speed. When we upload pictures from mobile devices to the Tekmetric inspections, they take a very long time to load if they load at all. We've compared this to other inspection services and had better results outside of Tek. The second thing I think would improve things would be to complete the Mobile App. It has been on the under development list for a very long time. I feel having a dedicated separate application would likely help in the timing issue as well. **What problems is Tekmetric solving and how is that benefiting you?** The addition of the Quick-Jobs Beta Program has put Tekmetric leaps and bounds ahead of where it was just a year ago with that one simple improvement. The new addition of "Inventory Activity Feed," aside from needing one or two more options for reporting, seems to be a very good addition, as well. **Official Response from Benjamin Johnson:** > Thank you for leaving us a review! We are glad to hear that you are enjoying Tekmetric. We also appreciate your feedback as we are always looking to improve. Thanks for being part of the Tekmetric community! ### 47. Simple, Always Improving Software **Rating:** 5.0/5.0 stars **Reviewed by:** Bradham F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Tekmetric?** The simplicity of the software and constant drive to improve. **What do you dislike about Tekmetric?** a few little UI items, but nothing that stands out. **What problems is Tekmetric solving and how is that benefiting you?** Speed of daily ticket writing, customer intake, and checkout. Ease of parts ordering, inventory management. Clear reporting. **Official Response from Emma Nordquist:** > Thanks for taking the time to share your review, Bradham! We love hearing how Tekmetric is making your day-to-day operations simple and straightforward. We appreciate you being part of our community! ### 48. Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Lenons Auto C. | Operations and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tekmetric?** The easy-to-read platform. The job board has the completed work whats in progress and the estimates we sent out for service bids. **What do you dislike about Tekmetric?** The reporting is missing something crucial. It does not allow you to view reports and compare data within more than one data set. Just makes it difficult to view data month by month without a split screen. **What problems is Tekmetric solving and how is that benefiting you?** The program allows us to look at the business as a whole. Tekmetric holds our customer information and all repair orders we have created. I use the reporting daily to see how we are tracking for the year. **Official Response from Benjamin Johnson:** > Hi There, Thanks for taking the time to leave us a review! We are glad to hear that you are finding Tekmetric easy to read and use. We also appreciate your constructive feedback regarding reporting as we are always looking to improve. Thanks for being part of the Tekmetric community! ### 49. Perfect for PC use, almost there for phone use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Tekmetric?** I work as a service writer and a tech too. So I have experience using the software with two different perspectives. When I started to work in this career most things where done in some old Pc program, that needed to be manually sync with the online providers, and a lot of time it mean to be hook on the phone waiting for something to get fix. But Tekmetric has everything in the same place, you don't need to be jumping hops trying to build and estimate. Highly recommend to any size of shop **What do you dislike about Tekmetric?** When it come to use in my iPhone sometimes things don't work as intendent, specially if I'm using the browser option. I need to be zooming in and out all the time, every time I type something, things go out of the way. then I need to scroll all the way up to find what I was doing. At this point I'm use to it, and I can do it with ease, but I don't know if it is a iPhone problem of the website. **What problems is Tekmetric solving and how is that benefiting you?** Having everything I need in onw place, and being able to access to all of it from any device with access to the internet. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that Tekmetric is helping you run your shop more efficiently. We also appreciate your feedback on the mobile version and will be passing this along to our team. Lastly, have you tried out our new mobile app? It is a free download in your favorite app store. Thank you for being part of the Tekmetric community! ### 50. Boosts Productivity with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Franz J. **Reviewed Date:** December 22, 2025 **What do you like best about Tekmetric?** I love the parts ordering and scheduling in Tekmetric. It's great how easy it is to integrate parts ordering into the RO, and I love all the options available for scheduling. I also really like the reports feature. As the only one in the front office, these tools significantly boost my productivity. **What do you dislike about Tekmetric?** haven't encountered any issues thus far **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for buying and selling parts, sending estimates, chatting with customers, and viewing stats. Being the only one in the front office, it really boosts my productivity. I love how easy it is to integrate parts ordering, and scheduling options are really flexible. **Official Response from Emma Nordquist:** > Thank you for sharing your experience with Tekmetric, Franz! We’re glad to hear that parts ordering integrates smoothly into your ROs and that scheduling gives you the flexibility you need. It’s also great to know the reporting tools help you stay on top of shop performance. Hearing that Tekmetric supports your productivity as the only person in the front office means a great deal to us. ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A10%3A06+-0500&secure%5Bsession_id%5D=7f485529-b33f-49e7-9bd0-a09fc74b0500&secure%5Btoken%5D=40c78cf2aacd6ebb0672c7962a7182a5143246bb9a17328deb9143730f641306&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (746 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)