--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 492 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 492 scale: '5' date_modified: '2026-08-04' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 492 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Best Shop Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Jocelyn S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Tekmetric?** So glad we made the switch to Tekmetric! We were nervous about the transition, but it was incredibly smooth, and their customer service was top-notch every step of the way. If you're considering it—do it, you won't regret it! From service advisors to technicians and even our customers, everyone benefits. Our customers especially love the text feature, allowing them to review inspection results, check estimates, and approve repairs with just a click of a button. The system is streamlined and fully integrated, making our workflow smoother than ever. Another huge plus is that Tekmetric is constantly improving based on customer feedback. They have a feature request system, so they actually listen to shops and make updates that matter. Highly recommend Tekmetric for any shop looking to improve efficiency and customer experience! **What do you dislike about Tekmetric?** There’s always room for improvement, and one feature that would be extremely helpful is the ability to account for core inventory. Having a more streamlined way to track cores would make inventory management even more efficient. That said, Tekmetric is always evolving based on customer feedback, so we appreciate their commitment to continuous improvement! **What problems is Tekmetric solving and how is that benefiting you?** From an internal perspective, the system has made it much easier to manage work orders, track parts, and stay organized. The integrated texting feature allows customers to easily review inspection results, check estimates, and approve repairs with a click of a button—eliminating back-and-forth phone calls and speeding up the approval process. **Official Response from Liz Perkins:** > Thank you for the kind words! We’re happy to hear that you've been enjoying Tekmetric. I’ll pass along your note about making improvements to core inventory management to our team—we’re always looking to make the software better! ### 2. Tekmetric: The Game-Changer for Modern Auto Repair Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Tekmetric?** As one of the first ten shops to adopt Tekmetric, I’ve had the unique opportunity to witness its evolution firsthand. From day one, this platform has revolutionized how we operate, streamlining workflow, enhancing transparency, and ultimately improving both customer experience and profitability. The intuitive interface makes estimating, workflow management, and invoicing seamless. With real-time data, we make informed decisions faster, keeping our shop running at peak efficiency. The digital vehicle inspections (DVIs) and automated approvals have transformed customer trust—clients see exactly what we see, which eliminates doubt and speeds up approvals. Tekmetric isn’t just a software; it’s an integral part of our success. Their team continuously improves the platform, listening to real shop owners and refining features to match our needs. It’s rare to find a company that evolves with the industry rather than lagging behind it. If you’re serious about efficiency, customer satisfaction, and profitability, Tekmetric is a no-brainer. It’s been a game-changer for us at ABR Houston and Haven Automotive, and I wouldn’t run a shop without it. **What do you dislike about Tekmetric?** Reporting is still a bit under what I want/expect but third party companies like Okctorocket and Changepoint can get the information fro you. Inventory needs a revamp, but I've heard it's coming in the future. **What problems is Tekmetric solving and how is that benefiting you?** ease of use and transparency to clients. **Official Response from Liz Perkins:** > We appreciate your feedback on reporting and inventory management! I've let the team know your feedback as we're always looking for ways to improve. Let us know if there’s anything else we can do to make your experience even better! ### 3. All Inclusive Shop Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Gigi C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Tekmetric?** It's a fully-functional, COMPREHENSIVE software for running your entire shop! It integrates every aspect of running our shop - from scheduling appointments and messaging customers to integrating payments and sending invoices. **What do you dislike about Tekmetric?** Purchase orders are a little cumbersome, and there's not a good way to track warranty repairs. **What problems is Tekmetric solving and how is that benefiting you?** It's literally running our entire shop on one platform - so it's solving having to use multiple programs and getting them to interact with each other by having everything built into one platform. **Official Response from Benjamin Johnson:** > Hi Gigi, Thank you for your review and feedback! We are glad to hear that Tekmetric is making your life easier. We also appreciate the feedback and we will be sharing it with our team. Thanks for being part of the Tekmetric community. ### 4. All the features you could want without all the trash **Rating:** 5.0/5.0 stars **Reviewed by:** dsan . | Parts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tekmetric?** Tekmetric provides everything a small business could ask for. Intergrations with alldata, partstech, backshop, etc. All extremely convenient. Even the reports section so we can have an accurate end of day. Extremely easy to implement into any day to day projects you could have. We use Tekmetric every day and couldn't imagine going back to our old provider. **What do you dislike about Tekmetric?** There are a few little things but nothing major. And there is even a chat/message board that Tekmetric monitors so if there are any complaints or idea's, they are very quick to address. **What problems is Tekmetric solving and how is that benefiting you?** In the appointment screen, there is no cap to appointments per hour block. They are currently developing a system to correct that **Official Response from Liz Perkins:** > Thanks so much for the review! We're happy to hear Tekmetric is working so well for your shop and that you appreciate the integrations and our responsiveness. We're definitely working on the appointment cap feature and appreciate your feedback! ### 5. Tekmetric changed the game **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Tekmetric?** This software totally changed how our shop operated. Before, we were using multiple systems for different functions, which made it difficult to get an overall view of what was going on. Now, no more Mitchell for SMS, AutoVitals for DVIs, plus CRM software and manually picking through the numbers for KPIs. Tekmetric does it all, through its own built-in features and reports, as well as integrations with other programs. Canned jobs and smart jobs have greatly streamlined the service advisors' workflow, cutting in half the time required to write up a new RO or build an estimate. The transition was made easy by all the FAQs and training articles, plus their staff who will remotely connect and transfer all your customer data and invoice history for you. Our entire staff was on-board and excited about the change from day 1, and everyone wishes we'd done it much sooner. **What do you dislike about Tekmetric?** The entire system is online and cloud-based. The benefit is that you can access your shop from anywhere with any device, but also means that you must have a strong internet connection, and you could be affected if Tekmetric has a problem/outage on their end. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric provides several features that we used to use different services for (SMS, DVIs, CRM, customer messaging, payment processing, reporting, employee time tracking, and more). This has greatly reduced costs and streamlined operations. **Official Response from Liz Perkins:** > Thank you! We’re happy to hear that you've been enjoying Tekmetric. Let us know if there’s anything else we can do to make your experience even better! ### 6. Tekmetric has revolutionized the way I run my shop **Rating:** 5.0/5.0 stars **Reviewed by:** jesse v. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Tekmetric?** Tekmetric allows me to give my customers and my staff a clear picture of what each car needs to be excellent. It has saved me countless hourds with its easy to use inventory and estimating system. it also alleviates the pressure of communicating with each customer about details i can easily incorporate into each estimate. **What do you dislike about Tekmetric?** Not much...referring to models without a superlative in their model subtype as "base" when you are working on a Mercedes S600 or similar expensive car would be nice. I also wish the program was compliant with Florida's right to an estimate law. i have bene told it does not meet the state's criteria, so I have to get each customer to sign a form that the state of Florida requires. **What problems is Tekmetric solving and how is that benefiting you?** It solves three huge issues- 1. it provides each customer with a clear and easily understandable estimate and invoice 2. it provides our staff with a clear picture of what each car needs 3. The information in Tekmetric is transferable to similar estimates, saving us dozens of hours each week. **Official Response from Liz Perkins:** > We’re thrilled to hear you love how Tekmetric allows you to have a clear picture of everything going on in your shop—thank you! We appreciate your note about Florida's Right to an Estimate law. Your feedback helps us improve, and will share it with our team! ### 7. Best shop management software ive used **Rating:** 5.0/5.0 stars **Reviewed by:** Colin B. | Service consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tekmetric?** Tekmetric is very user friendly and easy to navigate, it is fully customizable for your shop needs, the multi shop dashboard is great for businesses with multiple locations. the support team is great and there is a suggestions board where you can suggest changes and vote on and comment on other users recommendations and the development team actually reads it an constantly implements changed and upgrades. **What do you dislike about Tekmetric?** Would be nice if you could have a family profile with different "members" that link each vehicle and contact number to the corresponding family member. **What problems is Tekmetric solving and how is that benefiting you?** works great to build, sell, and invoice customer repair requests **Official Response from Liz Perkins:** > Wow, thank you for such an incredible review and for calling Tekmetric the "Best shop management software you've used"! We're glad you find the platform user-friendly, and that our multi-shop dashboard, responsive support team, and suggestion board meet your expectations. Your suggestion for a "family profile" feature is excellent feedback, and we'll definitely share this with the team. Overall, we're glad Tekmetric is helping you efficiently build, sell, and invoice repairs, and we truly appreciate your business! ### 8. Beats all the competitors by bar!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Tekmetric?** Quick learning curve, cloud based, able to view from anywhere at any time and customizable to shop needs **What do you dislike about Tekmetric?** The reports could be better, but im a report nerd **What problems is Tekmetric solving and how is that benefiting you?** Fast repair order building **Official Response from Benjamin Johnson:** > Hi Paul, Thank you for leaving us a review! We are glad to hear that you are enjoying numerous Tekmetric features. We also appreciate your feedback as we are always looking to improve. Thanks for being part of the Tekmetric community! ### 9. Millevoi Review 1112 **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Tekmetric?** the ease of creating estimates and sending them in a text **What do you dislike about Tekmetric?** too may clicks when you want to print an ro or invoice **What problems is Tekmetric solving and how is that benefiting you?** more spaces, using ai soon **Official Response from Emma Nordquist:** > Thanks for your review, Kevin! We’re glad estimate creation is working well for you, and we appreciate the feedback on printing clicks as we continue improving our workflows. ### 10. We love Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Tekmetric?** The ability to record and share inspection information and collect payment virtually for after hours pickup, and how easy it is to integrate our complimentary software. super intuitive to implement for our employee's, have really never needed customer support because the only issues we have had have been a few company wide down times a few years ago. it is the only software we use, and hopefully will ever use, for service writing and invoicing. **What do you dislike about Tekmetric?** Specifically the amount of input required to simply print a work order, I know it has a lot to do with the software being browser-based, but you need to click 5 separate inputs to simply print a repair order. It would be nice if there were specific inputs on the top or side of the screen that just said "print repair order, print estimate, print invoice" to allow for one-click printing. I also wish we could format the inspection sheets better to print out larger pictures on the inspection sheets without requiring to print out pictures as screenshots of the image, for customers who are not very tech savvy and dislike virtual links for inspections. there seems to be a lot of extra input required to build an estimate, and the auto-complete jobs are not very accurate and do not price-shop from a multitude of vendors very well. **What problems is Tekmetric solving and how is that benefiting you?** tracking our profitability and efficiency accurately and easily. **Official Response from Liz Perkins:** > Thank you for your review! We're glad you're enjoying Tekmetric's inspection sharing, virtual payments, and easy integration. It's great to hear it's your go-to software and that it's been intuitive for your team. I've let the team know about your feedback on printing requiring multiple clicks, wishing for one-click options, and wanting better inspection sheet formatting with larger images for print. This kind of feedback is how we improve! ### 11. Tekmetric has made a huge impact on my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Collin B. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Tekmetric?** Interface is very easy to use and very reliable. They have a ton of features and integrations I can use to further help my business succeed. Their DVI are set up very well and look great compared to other SMS's. Customer support is extremely helpful and always on top of things. The implementation was very easy and they have a great team on hand to help you with anything you could need. **What do you dislike about Tekmetric?** I wish the app was a little more customizable for mobile repair facilities. **What problems is Tekmetric solving and how is that benefiting you?** Offering financing to customers. Ease of use and reliability of the software. integration of BG products and MotoVisuals has been a game changer for us. **Official Response from Liz Perkins:** > Thank you for the amazing review! We're glad to hear Tekmetric has made such a positive impact on your business and appreciate your feedback regarding mobile customization. ### 12. Tekmetric switch over. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tekmetric?** The best thing I like about TekMetric is it's very thorough and detailed for the client. It's definitely an upgrade with technology making things more streamlined and easy. I love the fact that the technicians can do detailed reports, upload photos and pictures, and everything is app-based. **What do you dislike about Tekmetric?** In accounts receivable, I believe Tekmetric should be able to send the customer a statement instead of separate invoices. It should all be compiled onto a statement. That way the full balance can be collected. **What problems is Tekmetric solving and how is that benefiting you?** Better communication between service writers, technicians, and customers. **Official Response from Liz Perkins:** > Thanks so much for the review! We're happy to hear you find Tekmetric thorough, detailed, and an overall upgrade that streamlines your work – especially with technician reports, photo uploads, and improved communication. Concerning accounts receivable, Tekmetric does allow you to batch print A/R statements, enabling you to send customers a consolidated statement instead of individual invoices. If you are running into any issues, please reach out to our support team and they'll be happy to assist! ### 13. My experience using Tekmetric has been phenomenal. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Manager/Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Tekmetric?** My favorite part about Tekmetric is how user friendly it is, the time it saves me, and the capability of the program. **What do you dislike about Tekmetric?** The only downside of using Tekmetric is the price, aside from this it is the best program for writing automotive invoices hands down. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is making my life easier day by day by tracking my shop costs and profits as well as my customers that owe me money. Tekmetric benefits me by tracking all of my parts expenses, my profit margin on them, and making my ticket writing process easier as well as making sure its more profitable. **Official Response from Liz Perkins:** > Thanks so much for the great review! We're happy to hear that you find Tekmetric user-friendly, a time-saver, and capable. We appreciate you highlighting these benefits and value we aim to provide. ### 14. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Tekmetric?** Very fast and up to date software, always updating and making improvements, and great customer support for any questions. Takes very little time required to understand and navigate the platform. **What do you dislike about Tekmetric?** No complaints as of yet which is very hard to come by. **What problems is Tekmetric solving and how is that benefiting you?** Makes managing cars and customers very easy. Never have a problem keeping track of where things are at. **Official Response from Benjamin Johnson:** > Thank you for leaving us a review! We are glad to hear that you are enjoying Tekmetric. Thanks for being part of the Tekmetric community! ### 15. Best software I've used in 20 years in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Employee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Tekmetric?** The accessibility is the top feature for me. At the shop we use PC's and tablets. I can also access it from my phone anywhere or even my laptop at home. **What do you dislike about Tekmetric?** The only downside so far is that we haven't found good integration for the oil change sticker printer we use. **What problems is Tekmetric solving and how is that benefiting you?** It makes it really easy to see what my techs and writers are doing and customer communication is streamlined. **Official Response from Liz Perkins:** > Thank you so much for taking the time to share your experience. We're so thrilled to hear that you're loving the accessibility and streamlined communication. Thank you for being a part of the Tekmetric community! ### 16. Tekmetric is great **Rating:** 4.5/5.0 stars **Reviewed by:** Cole B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Tekmetric?** DVI's and back and forth between advisors and techs are great. **What do you dislike about Tekmetric?** It really needs a quick quote setting, so you can just look up labor and parts for any vehicle without connecting to a customer or account **What problems is Tekmetric solving and how is that benefiting you?** paperless, dvi, and accessible off site because it is web based **Official Response from Benjamin Johnson:** > Hi Cole, Thank you for leaving us a review! We are glad to hear that you are enjoying Tekmetric. We also appreciate your feedback as we are always looking to improve. Thanks for being part of the Tekmetric community! ### 17. Best of the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Corky F. | Lead Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Tekmetric?** Ease of access and connectivity. Ease of showing repairs to customer vehicles **What do you dislike about Tekmetric?** Sometimes the mobile app fails to upload photo and videos even though it shows they have been uploaded **What problems is Tekmetric solving and how is that benefiting you?** Showing customers the value in getting vehciles inspected with them having easy access to photos and videos **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that you are enjoying Tekmetric so far. We also appreciate your feedback and will be passing this along to our team. Thanks for being part of team Tekmetric! ### 18. Newbies BE WARNED!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaquille A. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Tekmetric?** THIS IS THE HANDS DOWN BEST SOFTWARE!!!! Coming from Autoleap and shop monkey they lacked flow ! Shopware was the best until this was introduced to me ! Long story short , after initial on-boarding you wont need assistance again! If anything , you ask how to do some customizable things such as inventory or labels. Great product for sure! **What do you dislike about Tekmetric?** -Needs to have translation integrated within the app for bi-lingual technicians - Needs small kinks hammered suchas (adding a vin to a customers profile, but doesnt automatically correct or fill-in missing information) **What problems is Tekmetric solving and how is that benefiting you?** Overall rapid flow of service that i can provide ! **Official Response from Liz Perkins:** > "Newbies BE WARNED... it's the best software out there!" is a warning we can get behind. Seriously, thank you for the incredible praise. We're happy to hear you're able to provide a rapid flow of service with Tekmetric by your side. Great feedback on the translations – we'll pass it straight to our team. Thanks for being awesome! ### 19. Tekmetric makes it easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Cara L. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Tekmetric?** What I like most about Tekmetric is how easily everything works together. From looking up book times and ordering parts to sending out estimates and watching them get approved in real time. I love that you get text messages too when your customers approve or deny jobs. Easy to keep up with, that way everything keeps moving. **What do you dislike about Tekmetric?** There isn't anything that I dislike about Tekmetric. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is makes it simple to do multiple things from one site. Order parts, look up times, & message customers. **Official Response from Liz Perkins:** > We're so thrilled to hear Tekmetric has been such a game-changer for you, especially coming from a different industry. Knowing Tekmetric is 'making it easy' and helping you in your new career is incredibly rewarding. Thank you for sharing your experience and for being a part of the Tekmetric community! ### 20. Easy and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan t. | Build Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Tekmetric?** It is extremely easy to use. Getting the VIN from the license plate and being able to access general maintenance labor times directly from the software is very convenient. **What do you dislike about Tekmetric?** It would be nice to be able to switch a ticket from in progress to complete without flagging a tech because we currently use a different DMS for ROs **What problems is Tekmetric solving and how is that benefiting you?** Ease of creating and sending quotes and receiving authorization from jobs. **Official Response from Liz Perkins:** > Thanks for taking the time to review Tekmetric! We're happy to hear you find it easy to use and that features like VIN lookup and direct access to maintenance labor times are convenient for you. We appreciate your feedback regarding switching ticket statuses without flagging a tech. We'll certainly pass this along to our product team for consideration as we continue to improve Tekmetric. It's great to know we're helping you easily create and send quotes and get authorizations! ### 21. Love the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Mrs. R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tekmetric?** Simple to use and so many features that help us run our shop efficiently: including Reports, Job board, Technician time tracking, estimates, linked to parts, etc Integrated with payment options, text messaging customers and especially the digital inspections and payment options. **What do you dislike about Tekmetric?** It was unavailable 1 time, but was quickly resolved. **What problems is Tekmetric solving and how is that benefiting you?** Covers so many areas and helps us run efficiently. We depend on it to be able to run the business the way we do. **Official Response from Liz Perkins:** > Thank you for the great review! We're so happy you hear you say Tekmetric is easy and our support so quick. It's fantastic to know we're boosting your shop's workflow efficiency. ### 22. Shop POS **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Tekmetric?** I'm very happy I switched to Tekmetric. Very user friendly and i love thew digital inspections. I also like being able to pull everything up on my phone and see exactly where my shop is at everyday, if I'm not there. Support desk is always very helpful! Would definitely recommend to any shop owner! **What do you dislike about Tekmetric?** Some of the labor times are skewed or nonexistent **What problems is Tekmetric solving and how is that benefiting you?** Helping me control my parts cost and monitor my tech's production. **Official Response from Benjamin Johnson:** > Mike, Thank you so much for taking the time to leave us a review. We are happy to hear that Tekmetric is proving to be a good tool for your shop. We also appreciate the honest feedback and will be sharing this with our team. Thanks for being part of the Tekmetric community! ### 23. Best shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Tekmetric?** Being web based allows for easy access everywhere. Reports are easy to read and available for things I never even thought of. Easy to learn, streamlines estimate writing using smart canned jobs. Inspection forms are easily customized for your needs to give customers an accurate assessment of vehicle needs. Customer support when starting off is amazing and after the entry period they are still very responsive in resolving an issues. **What do you dislike about Tekmetric?** Integration with scheduling isn't as seamless as I'd like. Currently have to use a service like Shop Genie for scheduling. **What problems is Tekmetric solving and how is that benefiting you?** Estimate writing is streamlined and the text approval option leads to faster approval of estimates by customers and when used in conjunction with the inspection system provides the customer with an accurate assessment of vehicle needs. **Official Response from Liz Perkins:** > Thank you for the kind review! We're glad you're enjoying Tekmetric's accessibility, reports, and streamlined estimate process. We appreciate your feedback on scheduling. We're actively developing a fully integrated scheduling tool to address this. We're thrilled to hear Tekmetric is positively impacting your shop! ### 24. Tekmetiric is great for customers and employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Ava C. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Tekmetric?** Tekmetric is very easy to use and get a hang of right off the bat. Simple but effective layout. It is great to customers to see all their inspection pictures and estimates without having to sit around at the shop. Customer support team is kind. I use it everday. **What do you dislike about Tekmetric?** I can't think of anything there is to dislike - Tekmetric has worked out any of the issues it has in the freqeuent updates. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it so we no longer have to hand write each indiviual job and we can rank them in order of most to least important. It also it super helpful in finding the correct parts. **Official Response from Liz Perkins:** > We’re thrilled to hear you love how easy and user-friendly Tekmetric is—thank you! Let us know if there’s anything else we can do to make your experience even better! ### 25. Make the Switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck S. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Tekmetric?** As a user of Tekmetric since May of 2021, I can say that their team has done a great job with continuous improvement and uptime. If you want / need a Shop Management System (SMS) for your repair shop you aren't likely to find a better solution than this. In addition to using it in my own shop for years now I have also worked with other shop owners around the country who have used this (and other) SMS and haven't seen anything better. Their pricing model is superior to legacy computer based systems that want to charge you for every seat you use. I can log in on my phone and see the shop performance at any time. It is pretty intuitive for your advisors, who usually hate teh idea of switching systems. But try to take this one away and you will likely have a fight on your hands! Just a lot of great features and functionality. If you are on the fence, JUST DO IT! **What do you dislike about Tekmetric?** When we switched from M1 we had a decade of history and we were not able to port it all over. Early on the labor guide was way less robust, but that has been addressed in the years since. **What problems is Tekmetric solving and how is that benefiting you?** Building quotes, helping advisors see if they have built a profitable ticket. The fact that I don't have to pay $15/mo for each seat allows me to have well over a dozen instances of it operating at one time in my shop, (saves us a couple hundred bucks a month. Techs can easily build quotes making the shop more efficient. Since it is cloud based, I can look into the system regardless of where I am. Additionally, this solves the issue of the old computer based systems where you are exposed to a single point of failure (main computer) as well as eliminating the need to maintain hard copies of system back up off site. It and Quickbooks are the two primary tools that I use to understand the health of my (and others) business. **Official Response from Benjamin Johnson:** > Hi Chuck, Thank you for your review! We are glad to hear that you are enjoying Tekmetric and that it has been a good fit for your shop. Have you considered joining our Champions Club or Referral Program? Links below. https://www.tekmetric.com/champions-club https://www.tekmetric.com/refer-a-friend ### 26. Highly Recommend TM **Rating:** 4.5/5.0 stars **Reviewed by:** Jon M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Tekmetric?** Always been an easy interface to use, dvi is decent and customizable, reports easy get data from **What do you dislike about Tekmetric?** user can not set next service date interval by time or mileage when to alert marketing system when to alert customer or for shop followup. **What problems is Tekmetric solving and how is that benefiting you?** customers love the interface when we send dvi results, also easy to accept payments **Official Response from Liz Perkins:** > Thank you for your review and for highlighting our easy interface, DVI, reporting, and payment features! We've passed on your feedback on service date intervals for marketing to our team for future updates. We're happy to hear Tekmetric is benefiting your shop and bringing value to your business! ### 27. WORTH EVERY PENNY! **Rating:** 5.0/5.0 stars **Reviewed by:** PHIL I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Tekmetric?** As a former Mitchell user, we went looking for something less expensive but found something so much better that price was not an issue. Even on first examination the features were so much more complete and functional that the decision was easy. Once into the program, our decision proved to be much wiser than we had expected. Transition was expertly assisted and nearly seamless Data import was facilitated easily and proved very complete and useable. The learning curve was was intuitive and the system was fully in use almost immediately. Robust and easy to use integrations are the norm, from pull through parts ordering (from multiple vendors as well as Repair Link OE resources) to receiving on-line payment and next day funds availability. Car Fax service history at a touch of a button is hugely helpful. Tekmetric is the backbone of our daily operation. The rarity of needing customer support has been a huge plus and has not been difficult to access when needed. As well as continually updating the program and adding features, Tekmetric actively solicits suggestions for changes (improvements) and provides access those requests and their frequency to its users. **What do you dislike about Tekmetric?** Not being able to change the order of items within particular job. **What problems is Tekmetric solving and how is that benefiting you?** Effective shop management. See review. **Official Response from Liz Perkins:** > Thank you for the love Phil! We love hearing that Tekmetric is making your teams every-day work easier. Let us know if there’s anything else we can do to make your experience even better! ### 28. Boosts overall efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Damien D. | Auto technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** I like that it keeps my jobs organized and it’s a one stop solution for everything I need to be efficient as a technician **What do you dislike about Tekmetric?** I cannot upload high def 4K 60fps videos **What problems is Tekmetric solving and how is that benefiting you?** Helps me to order correct parts first time ### 29. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yarimil V. | Service Advisor / Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Tekmetric?** I love how user friendly it is! The tutorials are straight forward and tech support is easily accessible! **What do you dislike about Tekmetric?** Inventory portion still needs some TLC. I could mark parts to a vehicle and it'll mark the same quantity in stock. Not as user friendly as the rest of Tekmetric **What problems is Tekmetric solving and how is that benefiting you?** They haven't solved it yet, but having a Spanish version would definitely help tremendously. Especially when trying to explain an estimate/inspection to customers **Official Response from Liz Perkins:** > Thank you for your positive review! We are glad to hear you find Tekmetric user-friendly and that support has been so accessible! I have passed along your feedback regarding inventory management and the need for a Spanish version. This is extremely valuable as we continue to improve Tekmetric. ### 30. Awesome Platform **Rating:** 5.0/5.0 stars **Reviewed by:** TJ H. | Auto Shop Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Tekmetric?** As an automotive shop owner, I have experienced the benefits of psychometric for years now. Managing car flow building repair orders is seamless, and the amount of interventions with other software and payment options has made this the "one stop shop" for us! The help desk is extremely quick to answer when needed and they are doing continuous updates to the program. We are able to submit new ideas as our business needs change and then see these updates roll out. Having a voice has been huge. **What do you dislike about Tekmetric?** There really isn't a whole lot to dislike. When issues arise, they are fixed quickly. When updates happen, they are useful. The mobile platform can use a little work. Navigation back to previous screens and setting appointments has more steps that on a computer. But it is still manageable. **What problems is Tekmetric solving and how is that benefiting you?** Nothing currently, they are all solved quickly the need is there. **Official Response from Benjamin Johnson:** > Hi TJ, Thank you for your review! We are glad to hear that you are enjoying Tekmetric and find it beneficial for your shop. I have noted your concerns on the mobile platform and will pass it along to our team. We are always looking to improve and we are glad you feel your voice is being heard. ### 31. Game Changing CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Tekmetric?** Streamlines the estimate building process , was very easy to learn with amazing customer support throughout the whole onboarding process and switching from our previous crm. **What do you dislike about Tekmetric?** Not currently very mobile service friendly, i've spoken with my POC and they're working hard to improve in these areas im very pleased with the support. **What problems is Tekmetric solving and how is that benefiting you?** tekmetric has dropped estimate times from 15 minutes to 3. very helpful when dealing with admin and repairs at the same time. **Official Response from Liz Perkins:** > Thank you so much for the review! We're happy to hear Tekmetric has helped streamline your estimate process and that you're happy with our support. We appreciate your feedback for improvements on mobile and, just like our support team said, we're actively working on this! ### 32. I have used other systems. There is nothing that can get me to leave tekmetric. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Tekmetric?** It has multiple integrations which make the user experiance better. We use it in both of our shops and would be lost without it. Our staff finds it it very easy to navigate. Day 1 employee picked p like he has used it for years!! **What do you dislike about Tekmetric?** I enjoyed the intriductory pricing better bet its worth ever penny. **What problems is Tekmetric solving and how is that benefiting you?** For me I primarily use it for reporting. There is nothing that I cant see easily. **Official Response from Liz Perkins:** > Thank you so much! We're happy to hear that Tekmetric's integrations and ease of use have been so beneficial for both of your shops. It's great to know your staff picked it up so quickly and that you find our reporting capabilities comprehensive. We love to hear it and appreciate your business! ### 33. GAME CHANGING SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Tekmetric?** THIS SOFTWARE IS NOT ONLY SIMPLE BUT PACKED WITH FEATURES. THEY ARE CONSTANTLY CHANGING AND ADAPT TO USERS FEATURES AND ISSUES. **What do you dislike about Tekmetric?** THE ONLY DOWNSIDE IS WAITING FOR FEATURE AND ISSUE CHANGES. **What problems is Tekmetric solving and how is that benefiting you?** THEY ARE SOLVING FEATURES WE RECOMMEND CHANGING. TECH SUPPORT IS VERY HELPFUL. **Official Response from Liz Perkins:** > Thank you so much for the incredible review! We're thrilled to hear that you're finding Tekmetric both simple and powerful. We're passionate about evolving based on user feedback. We appreciate you being on this journey with us and will continue to make updates as quickly as we can! ### 34. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Amy G. | Office manager/service writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Tekmetric?** I actually love everything about Tekmetric. It has been so helpful in the daily flow of the shop. Helps keep track of inventory, everyone can see what is going on and can help each other. **What do you dislike about Tekmetric?** None of my inventory was transferred over, so it is taking me a while to get all of that information **What problems is Tekmetric solving and how is that benefiting you?** Scheduling, it has made scheduling a breeze, and helps keep everyone on task **Official Response from Liz Perkins:** > We're thrilled to hear you love Tekmetric and that we've been able to help with your shop's daily flow! We appreciate your feedback about the inventory transfer, we understand that importing your inventory into a new system is time-consuming. We're also glad to hear that scheduling is working so well for your team! ### 35. Great functionality, easy to use . **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus C. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** The all in one functions, the ability to find most things in one page. **What do you dislike about Tekmetric?** No history search function hard to find comparable quotes. **What problems is Tekmetric solving and how is that benefiting you?** Efficiency is greatly improved. **Official Response from Benjamin Johnson:** > Jesus, thank you for the review! We are glad to hear that Tekmetric is improving your efficiency and is easy to use. We also appreciate your feedback and will pass this along to our team. Thank you for being part of our community! ### 36. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Tekmetric?** I like how intuitive the software is. And as I get better I learn more about it. **What do you dislike about Tekmetric?** Not much. Nothing. Seems to work correctly all the time. **What problems is Tekmetric solving and how is that benefiting you?** The product allows clients to interact with what is going on with there car. That sells. **Official Response from Liz Perkins:** > Thanks for the fantastic review! We're glad you find Tekmetric intuitive and that it's helping your clients engage and ultimately boosting your sales! ### 37. Tekmetric is the future of repair shop software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Tekmetric?** Easy to use and understand. History of repairs can be accessed quickly. **What do you dislike about Tekmetric?** The integration with parts tech and Autovitals could be smoother. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric does not have the ability to solve problems, that is a human interface. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are happy to hear that you are finding Tekmetric easy to use and understand. We also appreciate your feedback and will be passing this along to our team. Thanks for being part of the Tekmetric community! ### 38. If you are not using tekmetric you are out of your mind **Rating:** 5.0/5.0 stars **Reviewed by:** luis p. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Tekmetric?** customer service, easy to navigate, customer support, they always improvising etc.. **What do you dislike about Tekmetric?** i cant think of anything top of my head, i mean is not perfect but they sure are on top of improving the system **What problems is Tekmetric solving and how is that benefiting you?** i can log in from anywhere and see how my shops are doing. **Official Response from Benjamin Johnson:** > Hi Luis - Thank you for taking the time to leave us a review. We are thrilled to hear that Tekmetric has been the right solution for your shop. If you ever have feedback for us, feel free to contact us directly or submit new feature requests at the URL listed below. ### 39. Dont be afraid of taking the plunge because of the price! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Tekmetric?** I like hoe efficient is makes my team and I. Switching from a cheaper software to this was one of the best things I've done. **What do you dislike about Tekmetric?** I wish when selecting job category there was a search funtion for atleast the first letter to make things more efficient. **What problems is Tekmetric solving and how is that benefiting you?** Ease of basically everything. Making estimates, ordering parts, sending estimates for approvals, DVI's, etc **Official Response from Benjamin Johnson:** > Thank you for taking the time to leave us a review! We are glad to hear that Tekmetric is making your job easier and more efficient. We always appreciate honest feedback and will pass this along to our team. Thank you for being part of the Tekmetric community. ### 40. Work flow is seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Owner of Castle Automotive Repair Service, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Tekmetric?** The amount of intergrations that Tekmetric offers makes the whole process quick and easy. As the company continues to evolve and the more features they add the easier running our shop becomes. **What do you dislike about Tekmetric?** We have yet to come across anything we dont like while using Tekmetric. We've used a couple other programs and Tekmetric leads the pack. **What problems is Tekmetric solving and how is that benefiting you?** When converting over to Tekmetric from another program our shop was using. My advisors were excited and happy with how much easier building quotes, making appointments and taking payments so much easier. **Official Response from Liz Perkins:** > Thank you! We’re happy to hear that you've been enjoying Tekmetric. Let us know if there’s anything else we can do to make your experience even better! ### 41. BEST OF THE BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Dan T. | owner operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Tekmetric?** EVERYTHING but Ease of Use and great experience for customers **What do you dislike about Tekmetric?** I don't have much, They are constantly evolving and trying to make the best product out there for our us and our customers **What problems is Tekmetric solving and how is that benefiting you?** Shop Genie lacks which I know they are just going to make everything better straight though Tekmetric Just continue trying to evolve, Never happy with the product they make and trying to make a better product every day and I thank them for that **Official Response from Liz Perkins:** > We're thrilled you love Tekmetric! Your feedback on Shop Genie is valuable as it helps us improve! We will share it with our team. Let us know if there’s anything else we can do to make your experience even better! ### 42. Tekmetric is a life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Tekmetric?** I like how user friendly it is and keeps us organized. **What do you dislike about Tekmetric?** We don't like that we have to assign the jobs more than once. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it easy as far as a business owner to see exactly where we are at. **Official Response from Benjamin Johnson:** > Hi Brandon - Thank you for your review and feedback! We are glad that Tekmetric is making it easier for your shop to stay organized. We also appreciate your feedback and will be passing this along to our team. Thanks for being a part of team Tekmetric! ### 43. I love the ease of access from anywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Dorthea D. | Owner/service writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Tekmetric?** I like that I can access TekMetric from anywhere at anytime. I like having the ability to text or email customers their estimates directly from the software. **What do you dislike about Tekmetric?** I dislike not having the ability to make pop-up alerts when a repair order is created. **What problems is Tekmetric solving and how is that benefiting you?** It helps me keep track of everything while I am away from the shop. I can access it from anywhere at any time. **Official Response from Liz Perkins:** > Thank you! We appreciate your feedback on being able to remote access your shop and the different customer communication options we have. I've let the team know of your request for pop-up alerts. We're glad Tekmetric helping you manage your shop from anywhere! ### 44. Happy Tekmetric user **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Tekmetric?** After using several shop management systems, we were lucky enough to meet the Tekmetric team at a conference. Their staff was knowledgeable and understood our shops neeeds. We made the switch to Tekmetric and couldnt be happier. When we joined, it was early on in Tekmetric's development. It was already leaps above their competitors, but was lacking a few features. The transfer process was easy, they took care of all it. This is important since we use it all day, they made our down time very minimal. One of our favorite things is their feature request board, where suggestions can be made, voted on by Tekmetic user community, and they make it happen. Super excited for their merchant integration as well, they always think of ways to make our business easier. #TekmetricForLife **What do you dislike about Tekmetric?** Its odd to say this about a company or a product, but there are no negatives or downsides with Tekmetric. Any issues that may arise, are taken care of by them immediately, they listen to feedback from their users, and this is they ensure you are using the best software on the market today. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is consatntly solving problems, designing new features requested by users and bringing the best platform to the market. **Official Response from Benjamin Johnson:** > Hi Bernard, Thank you for your review! We always love a happy customer and we are glad you are finding Tekmetric to be a good fit for your business. In addition, you seem like a good candidate for our Champions Club (if you haven't joined already). I have included the URL below. Reach out if you have any questions. https://www.tekmetric.com/champions-club ### 45. The Best System I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** Tekmetric is a game changer for our shop. Makes writing up ROs and showing customers what's going on with their vehicles with the Digital MPI so much easier. **What do you dislike about Tekmetric?** That Infiniti is all caps for whatever reason. **What problems is Tekmetric solving and how is that benefiting you?** Begin able to send customers Digital MPIs is a very important in helping sell work. **Official Response from Benjamin Johnson:** > Thank you for the positive review and feedback! We are happy to hear that Tekmetric is making it easier for you to run your shop. I will pass your feedback along to our team as we are always looking to improve. Thank you for being part of the Tekmetric community! ### 46. tekmetric is an amazing software syystem for any size shop **Rating:** 5.0/5.0 stars **Reviewed by:** aaron b. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tekmetric?** the help and support staff. never had to wait more than 30 seconds. also the easiest software ive used in a shop enviornment. **What do you dislike about Tekmetric?** have not yet found any downsides as of yet **What problems is Tekmetric solving and how is that benefiting you?** managing workflow in the shop is amazing now **Official Response from Liz Perkins:** > Wow, thank you so much for the positive review! We're happy to hear that Tekmetric has been such an amazing and easy-to-use system for your shop. It's especially great to know our support team is hitting the mark and that we're helping you manage workflow effectively! ### 47. TekMetric is great and has great integrations! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Tekmetric?** They make the most crucial processes and kpis easily available. Whatever they don’t do, they have ample integration options to solve. **What do you dislike about Tekmetric?** The inspection is improving, but lacks in the customer view. I would like the presentation to the customer to default to a collapsed view. I would also like things to prioritize by severity, not the order they were completed in. **What problems is Tekmetric solving and how is that benefiting you?** Remote access, and very intuitive workflow **Official Response from Liz Perkins:** > Thank you! We appreciate your feedback on integrations. We appreciate your note about inspections, especially the customer view and being able to order work by severity. Your feedback helps us improve, and will share it with our team! ### 48. Best program out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Lee V. | Office rep, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Tekmetric?** I love being able to text customers and keeping everthing in one space. Being able to order parts, build estimates, send customes invoices for approval and ordering parts all in one makes this the best. **What do you dislike about Tekmetric?** There is a lot to learn and every day using this program I am still finding things that you can do. **What problems is Tekmetric solving and how is that benefiting you?** Times, pricing, and commuication with customers and techs **Official Response from Liz Perkins:** > Thank you for your review! We're thrilled you find Tekmetric the 'best program out there' and love features like texting and integrated parts ordering. We understand the learning curve; Tekmetric is powerful, and we're working to improve training. We appreciate your feedback and are here to support you. ### 49. easy and accessible application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tekmetric?** the ease of use and understandable UI... **What do you dislike about Tekmetric?** lack of options within repair link to customize buying from dealorships **What problems is Tekmetric solving and how is that benefiting you?** the ease of writing up customers quickly and effectively **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad that you are finding Tekmetric easy to use. Thanks for being part of the Tekmetric community! ### 50. works as desired, a little restrictive. **Rating:** 4.0/5.0 stars **Reviewed by:** Collin M. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Tekmetric?** the open and simple layout that I can find everything I need quick and easy. all the customers are in a customizable layout. **What do you dislike about Tekmetric?** im not sure if it is a setting or standard but the technician side is more restricted than a service writer in assigning work. the technician needs to see just as much as a service writer if not more. the DVI also doesnt have a tab for struts so I am taking pictures in the "other" tab. **What problems is Tekmetric solving and how is that benefiting you?** communication issues should be minimized with a clean and easy to use shop software as long as each individual does their part. as a technician, it is nice to know how to set up my day and which cars will need attending to first to last. all of the major building blocks have been refined and left for each shop to play around with. **Official Response from Benjamin Johnson:** > Hi Collin, Thank you for your review and feedback - we appreciate it! We are glad to hear that you are enjoying the user experience and easy navigation. Thank you for your note regarding permission levels and DVIs, we are always looking to improve! After checking with our team, the permission levels can be adjusted by your admin. Lastly, the inspection line items can be customized to your preference. I have included our support page URL below in case you need any further assistance. https://www.tekmetric.com/support ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A49%3A51+-0500&secure%5Bsession_id%5D=dc2b8ef0-365d-4491-9871-442fe7548ed9&secure%5Btoken%5D=794a57ae50597f21b7a3503b3006ece9ce1abfe3ac35f37a160e1180e21ddd27&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (743 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)