User freindliness and web based. advanced features for communicating with customers.

very minor things. Primarily inability to print WIP reports in a list format for production meetings and whatnot. not being able to split labor times between techs.

keeping track of production while not being in the office is the biggest issue it has solved for me

I love that i am able to sign in from anywhere with this cloud based software. I really like the fact that the transition from Mitchell, after 10+ years, was seamless. The integration took no time and they were able to transfer everything from clients, vendors and invoice history. The changes and updates from Tekmetric are much more user friendly and have saved me a lot of time.

Very minute details, small features which need to be added or updated. Luckily the tekmetric team is always open to suggestions and continuously updating features based on customer feedback.

With Tekmetric being cloud based, this has helped us manage the business much more efficiently. Not having to be tied to only 2 workstations has been key in implementing changes that we needed as a business to take steps toward being more successful. An additional huge benefit that has been great for is the fact that tekmetric took the steps to add shopgenie, along with so many integrations such as partstech, and backoffice for billing. We also love that we are now able to send everything via text, including digital inspections, estimates, and now invoices.

Tekmetric is very user friendly, I first experienced using it at a Meineke shop in Arlington Texas, within the first week I could comfortably navigate it and understand it.

The inspection option helps with customer transparency and helps to get jobs sold with picture evidence. The inspections also help cover the shop from liability by providing proof the condition of the vehicle when it arrived.

The way that the invoices are split up into categorized sections helps to breakdown the cost to customers and improve sales.

When I moved to Texarkana and started working at an independent owner operated shop, they were using Mitchell shop software, I was appalled at how convoluted and confusing both the computer setup and invoice layout was. As well as the fact that it did not provide any option for technician inspections or pictures.

I explained to the owner about Tekmetric and how much better it was for the techs, managers and customers. He got this system setup at the shop and it has been excellent.

Tekmetric offers many helpful tools, such as up front loans that can be paid back by taking a small percentage off of every credit card transaction to help during hard financial times as well as many other useful tools and services that help a shop run more efficiently.

I would highly recommend Tekmetric to anyone looking to update their shop software, starting a shop, or is looking for the best option available. It is a very easy system to learn or teach, it has a large number of features and services offered alongside it to help with shop efficiency as a whole, and is a fairly easy integration.

One of the downsides of the Tekmetric software would be related to the tekmerchant card machines, any transaction that is processed on a Friday or Saturday will not be deposited into the shops' account until Monday or Tuesday, which can make it more difficult during slow months or hard times.

Another thing I noticed that becomes a little tedious is that after a vehicle is manually entered into the system, entering the license plate afterwards will not decode and enter the VIN, that has to be manually entered unless enter the plate number when the new vehicle is initially added.

It would be nice if there was a quick estimate option where the customer information was not required for when giving estimates over the phone.

Although a very rare occurrence, our shop has run into an issue with retro-fitted vehicles where we can not change the motor or transmission information as it does not match the VIN.

Recently, our shop hit a substantial financial crisis, Tekmetrics offered services has been instrumental in helping us to stay open and operating. While not a common problem, the picture aspect of the inspections has been a significant help with disgruntled customers regarding pre-existing cosmetic and mechanical conditions on vehicles.

This software totally changed how our shop operated. Before, we were using multiple systems for different functions, which made it difficult to get an overall view of what was going on. Now, no more Mitchell for SMS, AutoVitals for DVIs, plus CRM software and manually picking through the numbers for KPIs. Tekmetric does it all, through its own built-in features and reports, as well as integrations with other programs. Canned jobs and smart jobs have greatly streamlined the service advisors' workflow, cutting in half the time required to write up a new RO or build an estimate. The transition was made easy by all the FAQs and training articles, plus their staff who will remotely connect and transfer all your customer data and invoice history for you. Our entire staff was on-board and excited about the change from day 1, and everyone wishes we'd done it much sooner.

The entire system is online and cloud-based. The benefit is that you can access your shop from anywhere with any device, but also means that you must have a strong internet connection, and you could be affected if Tekmetric has a problem/outage on their end.

Tekmetric provides several features that we used to use different services for (SMS, DVIs, CRM, customer messaging, payment processing, reporting, employee time tracking, and more). This has greatly reduced costs and streamlined operations.

As a former Mitchell user, we went looking for something less expensive but found something so much better that price was not an issue. Even on first examination the features were so much more complete and functional that the decision was easy. Once into the program, our decision proved to be much wiser than we had expected. Transition was expertly assisted and nearly seamless Data import was facilitated easily and proved very complete and useable. The learning curve was was intuitive and the system was fully in use almost immediately. Robust and easy to use integrations are the norm, from pull through parts ordering (from multiple vendors as well as Repair Link OE resources) to receiving on-line payment and next day funds availability. Car Fax service history at a touch of a button is hugely helpful. Tekmetric is the backbone of our daily operation. The rarity of needing customer support has been a huge plus and has not been difficult to access when needed. As well as continually updating the program and adding features, Tekmetric actively solicits suggestions for changes (improvements) and provides access those requests and their frequency to its users.

Not being able to change the order of items within particular job.

Effective shop management. See review.

Just switching to Tekmetric after 1 year of researching. Looks to have everything a busy auto shop needs!!!

You need to spend the time to get it set up right the 1st time

Finding a better solution than Mitchell :)

The system is very easy and user friendly for the older technicians and technically appealing to the younger technicians. We love the automation of the system, helps the company go green by using a lot less paper and ink. Customers love the ability to text right into the system and send real time information to the customer. The support up front was exceptional as our contact, Daniel Medrano, came from the automotive repair world and understood the needs and solution. Tech support for the few times I have reached out to them, has always been very knowlegable, professional and courteous. Migrating over from Mitchell was for the most part seemless, you just had to have a good plan in place for any open, lingering tickets.

The biggest issue we have up front is the limitation on the customer account settings. The system really needs to allow more than one contact person and phone number for our customer accounts including the fleet accounts. This seems like such a simple fix but not a priority to Tekmetric. We treat our customers as family and it irritates them that only one family member can be on the account or fleet accounts have to be set up under one contact.

TekMetric allowed us to reduce the number of applications needed to create repair tickets and manage the work flow, reduce overhead on office supplies, integrate orders and inventory and most importantly reduce stress.

We initially switched to Tekmetric because we could see all the parts suppliers on one screen without logging in to each individually, like we were doing while using Mitchell. I like how responsive the company is to any issues you have and how they allow you to recommend changes, and then all the users can vote on the requested changes.

I wish the system would search for existing customers more efficiently. It seems you need to have the EXACT name or phone number to pull up a customer. I know that they will continue to make this function better.

Our customers love digital inspections and the ability to send invoices and accept payments digitally. It makes it very convenient for the busy customer. We receive compliments on this daily.

Easy to set up and very intuitive to use.

Some minor features such as reporting items and ability for tech to save inspection while performing the inspection.

We started our business using Mitchell but came to realize that sales tax would randomly be wrong or not charged at all which they could never fix after hours on hold and waiting for tech support. We then changed to RO Writer and used them for about 8 years and that worked ok with exception of many hours of set up and it was windows based. Had to upgrade and then started having lots of problems and the support went downhill. Tekmetric was easy to get set up for our go live date and since going live their support team is awesome. First and second week lots of support chats got us going in the right direction with things. One thing I would say is make sure you take the time to get EVERYTHING set up before going live. We only had to make some minor setting adjustments and now it's working really good.

Saving $$$ monthly by having a POS and DVI in one product. Better more efficient work flow.