# Best AI IT Agents Software ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 115 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Risotto. (+5.56%) - Among all products in this category, Risotto. recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,700+ Authentic Reviews - 115+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI IT Agents Software ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=12139&focus%5B%5D=111749&focus%5B%5D=1679975&focus%5B%5D=1177607&focus%5B%5D=30506) Highlighted products: ServiceNow AI Agents, Atera, Harmony, Guru, Moveworks, Console, Glean, and Resolve. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=guru&focus%5B%5D=moveworks&focus%5B%5D=console-com-console&focus%5B%5D=glean-technologies-glean&focus%5B%5D=resolve-systems-resolve) **Sponsored** ### KNIME KNIME helps everybody make sense of data. Its free and open source KNIME Analytics Platform enables anyone — whether they come from a business, technical or data background — to intuitively work with data, every day. KNIME Business Hub is the commercial complement to KNIME Analytics Platform and enables users to collaborate on data science and share insights across the organization. Together, the products support the complete data science lifecycle, allowing teams at all levels of analytics readiness to support the operationalization of data and to build a scalable data science practice. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-07-28T18%3A57%3A02Z&secure%5Bdisplayable_resource_id%5D=2437&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2437&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=16291&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents&secure%5Btoken%5D=c768d72e4886e1bf176616efc53cda805d4c29966f17a7d47d89a484b623b8cd&secure%5Burl%5D=https%3A%2F%2Fwww.knime.com%2Flp%2Fdemo%3Futm_medium%3D3rd-party%26utm_source%3DG2%26utm_campaign%3Dbrand%26utm_term%3Dpaid%26utm_content%3D&secure%5Burl_type%5D=custom_url) [ ServiceNow AI Agents ](https://www.g2.com/products/servicenow-ai-agents/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.3/5(461) ](https://www.g2.com/products/servicenow-ai-agents/reviews) What do users say? Users consistently praise the efficiency and automation capabilities of ServiceNow AI Agents, noting how they streamline workflows and reduce manual effort in handling repetitive tasks. Many appreciat Pros and Cons [ Efficiency (21) ](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons)[ Inaccuracy (10) ](https://www.g2.com/products/servicenow-ai-agents/reviews?qs=pros-and-cons) [ Atera ](https://www.g2.com/products/atera/reviews) By [Atera](https://www.g2.com/sellers/atera) [ 4.6/5(1,233) ](https://www.g2.com/products/atera/reviews) What do users say? Users consistently praise Atera for its intuitive interface and all-in-one platform that simplifies IT management tasks. The ability to manage monitoring, ticketing, and remote access from a single da Pros and Cons [ Ease of Use (386) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons)[ Missing Features (161) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons) [ Harmony ](https://www.g2.com/products/harmony-2026-03-02/reviews) By [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) [ 4.8/5(68) ](https://www.g2.com/products/harmony-2026-03-02/reviews) What do users say? Users consistently praise the ease of use and AI automation of Harmony, noting how it significantly reduces manual tasks and streamlines IT operations. The platform's ability to handle repetitive requ [ Guru ](https://www.g2.com/products/guru/reviews) By [Guru](https://www.g2.com/sellers/guru) [ 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) What do users say? Users consistently praise Guru for its ease of use and seamless integration with existing workflows, making it a reliable tool for accessing verified information quickly. The platform's ability to cen Pros and Cons [ Ease of Use (742) ](https://www.g2.com/products/guru/reviews?qs=pros-and-cons)[ Search Functionality (152) ](https://www.g2.com/products/guru/reviews?qs=pros-and-cons) [ Moveworks ](https://www.g2.com/products/moveworks/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.4/5(126) ](https://www.g2.com/products/moveworks/reviews) What do users say? Users consistently praise Moveworks for its ease of use and seamless integration with existing systems, which significantly enhances employee experience and efficiency. Many appreciate how it automate Pros and Cons [ Efficiency (11) ](https://www.g2.com/products/moveworks/reviews?qs=pros-and-cons)[ Complexity (5) ](https://www.g2.com/products/moveworks/reviews?qs=pros-and-cons) [ Console ](https://www.g2.com/products/console-com-console/reviews) By [Console.com](https://www.g2.com/sellers/console-com) [ 4.9/5(20) ](https://www.g2.com/products/console-com-console/reviews) What do users say? Users consistently praise the exceptional support and ease of use of Console, highlighting its intuitive natural language interface and quick responsiveness to feedback. Many appreciate how it integra [ Glean ](https://www.g2.com/products/glean-technologies-glean/reviews) By [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) [ 4.7/5(164) ](https://www.g2.com/products/glean-technologies-glean/reviews) What do users say? Users consistently praise Glean for its ease of use and ability to quickly find information across multiple platforms, significantly enhancing productivity. The integration with tools like Slack and G Pros and Cons [ Ease of Use (5) ](https://www.g2.com/products/glean-technologies-glean/reviews?qs=pros-and-cons)[ Improvement Needed (3) ](https://www.g2.com/products/glean-technologies-glean/reviews?qs=pros-and-cons) [ Resolve ](https://www.g2.com/products/resolve-systems-resolve/reviews) By [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) [ 4.6/5(47) ](https://www.g2.com/products/resolve-systems-resolve/reviews) What do users say? Users consistently praise the product for its ease of use and ability to automate complex processes, which significantly enhances productivity and reduces the burden on IT teams. The intuitive interfa Pros and Cons [ Customer Support (2) ](https://www.g2.com/products/resolve-systems-resolve/reviews?qs=pros-and-cons)[ Dependency Issues (2) ](https://www.g2.com/products/resolve-systems-resolve/reviews?qs=pros-and-cons) [ Rezolve.ai ](https://www.g2.com/products/rezolve-ai/reviews) By [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) [ 4.8/5(38) ](https://www.g2.com/products/rezolve-ai/reviews) What do users say? Users consistently praise the responsive support and ease of use of Rezolve.ai, highlighting how it streamlines help desk operations and enhances self-service capabilities. Many appreciate the platfor Pros and Cons [ Customer Support (11) ](https://www.g2.com/products/rezolve-ai/reviews?qs=pros-and-cons)[ Missing Features (3) ](https://www.g2.com/products/rezolve-ai/reviews?qs=pros-and-cons) [ MeBeBot Intelligent Assistant ](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) By [MeBeBot](https://www.g2.com/sellers/mebebot) [ 4.8/5(31) ](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) What do users say? Users consistently praise the ease of use and 24/7 support provided by MeBeBot, highlighting its ability to streamline HR processes and enhance employee responsiveness. The seamless integration with p Pros and Cons [ Customer Support (12) ](https://www.g2.com/products/mebebot-intelligent-assistant/reviews?qs=pros-and-cons)[ Integration Issues (2) ](https://www.g2.com/products/mebebot-intelligent-assistant/reviews?qs=pros-and-cons) [ Aisera ](https://www.g2.com/products/aisera/reviews) By [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) [ 4.4/5(146) ](https://www.g2.com/products/aisera/reviews) What do users say? Users consistently praise Aisera for its seamless integration and automation capabilities, which significantly enhance efficiency in handling support tasks. The platform's ability to understand natura Pros and Cons [ Helpful (51) ](https://www.g2.com/products/aisera/reviews?qs=pros-and-cons)[ Learning Curve (23) ](https://www.g2.com/products/aisera/reviews?qs=pros-and-cons) [ illumichat ](https://www.g2.com/products/illumichat/reviews) By [Illumichat](https://www.g2.com/sellers/illumichat) [ 4.5/5(18) ](https://www.g2.com/products/illumichat/reviews) What do users say? Users consistently praise the product for its ease of use and intuitive interface, which allows for quick integration and efficient course creation. Many appreciate the AI capabilities that enhance cu Pros and Cons [ Ease of Use (7) ](https://www.g2.com/products/illumichat/reviews?qs=pros-and-cons)[ Limited Editing (2) ](https://www.g2.com/products/illumichat/reviews?qs=pros-and-cons) [ Lyzr.ai ](https://www.g2.com/products/lyzr-lyzr-ai/reviews) By [Lyzr](https://www.g2.com/sellers/lyzr) [ 4.5/5(43) ](https://www.g2.com/products/lyzr-lyzr-ai/reviews) What do users say? Users consistently praise the platform for its ease of use and intuitive interface, allowing even non-technical individuals to build and deploy AI agents quickly. The low-code/no-code approach streaml Pros and Cons [ Ease of Use (35) ](https://www.g2.com/products/lyzr-lyzr-ai/reviews?qs=pros-and-cons)[ Poor Documentation (14) ](https://www.g2.com/products/lyzr-lyzr-ai/reviews?qs=pros-and-cons) [ Leena AI Autonomous Agent ](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) By [Leena AI](https://www.g2.com/sellers/leena-ai) [ 4.6/5(151) ](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) What do users say? Users consistently praise the ease of use and automation capabilities of Leena AI, highlighting how it significantly reduces HR workload by handling routine queries and tasks efficiently. The platform Pros and Cons [ Ease of Use (19) ](https://www.g2.com/products/leena-ai-autonomous-agent/reviews?qs=pros-and-cons)[ Technical Issues (8) ](https://www.g2.com/products/leena-ai-autonomous-agent/reviews?qs=pros-and-cons) [ LivePerson ](https://www.g2.com/products/liveperson/reviews) By [LivePerson](https://www.g2.com/sellers/liveperson) [ 4.3/5(207) ](https://www.g2.com/products/liveperson/reviews) What do users say? Users consistently praise the product for its seamless integration and real-time customer engagement across multiple channels, which enhances operational efficiency and customer satisfaction. The intu Pros and Cons [ Features (35) ](https://www.g2.com/products/liveperson/reviews?qs=pros-and-cons)[ Learning Curve (21) ](https://www.g2.com/products/liveperson/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/ai-it-agents?order=g2_score&page=2#product-list) - [3](/categories/ai-it-agents?order=g2_score&page=3#product-list) - [4](/categories/ai-it-agents?order=g2_score&page=4#product-list) - [5](/categories/ai-it-agents?order=g2_score&page=5#product-list) - … - [7](/categories/ai-it-agents?order=g2_score&page=7#product-list) - [8](/categories/ai-it-agents?order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/ai-it-agents?order=g2_score&page=2#product-list) Spotlight Categories [Contract Management Software](https://www.g2.com/categories/contract-management) [Survey Software](https://www.g2.com/categories/survey) [Online Backup Software](https://www.g2.com/categories/online-backup) [E-Signature Software](https://www.g2.com/categories/e-signature) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI Customer Support Agents](/categories/ai-customer-support-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI IT Agents Themes](/categories/ai-it-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. Show More