--- title: TechSee Reviews meta_title: 'TechSee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how TechSee works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 10 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TechSee Reviews **Vendor:** TechSee **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About TechSee As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me ## TechSee Reviews ### 1. A simple yet effective tool to provide a more hands on approach to customers **Rating:** 4.0/5.0 stars **Reviewed by:** Guillermo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about TechSee?** Through TechSee, we can fix an issue common, especially for newer agents where they are unsure what the customer can see and so the steps we are providing them are based purely on Knowledge base articles, if the customer can't see it, then we can't tell them where in the page it is as we wouldn't know either. **What do you dislike about TechSee?** The website UI feels a bit outdated, as when we were receiving the training, the page bugged on us during the training. That was when the feature was supposed to be showcased to us so if it were to happen during an actual call, it could cause panic. **What problems is TechSee solving and how is that benefiting you?** Having a hands on approach as if we were in person with the customer to see what they are seeing. Either in situations where they are supposed to be looking at an option or when they are unable to describe the issue they are having, they can show us and see what is happening. ### 2. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Senior Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about TechSee?** It gives you a user friendly experience, it's easy to handle quality I really liked about it , one of the best thing about it that it supports IOS and Android both **What do you dislike about TechSee?** Sometimes it's take time to load and the link which we sent it expires very soon , If link expires time could be longer than the current one , time of loading the app could be improved **What problems is TechSee solving and how is that benefiting you?** While we are helping our clients and with the help of TechSee it's become more easier as we can do the video calls and all of our clients are not tech savvy so when we guide them with the help of this app they feel that we really care about them and wants to help them in every possible way And it's improving the business as they are really happy with the experience ### 3. TechSee is basic & Effictive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi S. | Google Cloud Facilitator , Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about TechSee?** It gives us an easy-to-use insight. It is not difficult to deal with quality; by seeing the issue from customers, TechSee enables the customer's support representative to help in the best way possible. **What do you dislike about TechSee?** I didn't find anything terrible in this, but sometimes bugs are surrounded during the use time I know they can solve it and add a different tool there. It will be helpful **What problems is TechSee solving and how is that benefiting you?** It can solve many problems, like providing the best technical support for many products. Its UI is best. It will use LED colours, patterns so on. Also, it is easy to use. ### 4. The future is now **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about TechSee?** TechSee enables the customer service agent to assist customers the best way possible by seeing the problem the same way the customer does. It's hard to think of another way to help a customer better than with TechSee. **What do you dislike about TechSee?** Nothing major, but a Dark Mode option would be excellent. **What problems is TechSee solving and how is that benefiting you?** Technical Support for Google Nest products requires a lot of details when it comes to describing the problem. Product symptoms, LED colors, patterns, icons, and overall behavior require precise information for the support agent to assist correctly, so TechSee enables us to see what the customer sees. ### 5. techsee tool as a resource **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa T. | Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about TechSee?** techsee is such a wonderful tool in our workplace and, the customer experience is elevated to another level **What do you dislike about TechSee?** can bug for moment depending on the internet **What problems is TechSee solving and how is that benefiting you?** techsee let us see what the customer real-time can see, and is benefiting us since the interaction with the customer is easier ### 6. Techi world **Rating:** 5.0/5.0 stars **Reviewed by:** Elavenil E. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about TechSee?** Techsee revolutionizes the customer experience domain with the first remote visual assistance platform powered by computer vision AI and augmented reality and pioneering the art **What do you dislike about TechSee?** Procrastination and distraction Digital dependence Technology addiction Loneliness and social isolation Insufficient and inefficiencies and poor outcomes. Job insecurity **What problems is TechSee solving and how is that benefiting you?** Helps an employee to evaluate different solutions before choosing one. Problem solving can be applied to the relationship with human beings. Less expensive and reduce risks ### 7. Tech See for personalized guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian G. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about TechSee?** Direct visualization for guidance during troubleshooting steps. This way, we can provide more accurate and proper instructions when it is required for certain types of issues. **What do you dislike about TechSee?** I do not dislike it, but I consider that having visualization from the customer takes more time, if there would be a different process it would be better. **What problems is TechSee solving and how is that benefiting you?** So, far with all the time I have used it I have not found any significant issue or something I can complain about. ### 8. Techsee Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about TechSee?** As a technical support agent, we can make the experience easier by knowing what the customer is seeing. **What do you dislike about TechSee?** It will be better to have a period of time for the session to be active and not having to wait for the agent or client to end it. **What problems is TechSee solving and how is that benefiting you?** Problems like no internet with the router, issues with the thermostat, not able to find S/Ns/. ### 9. The tool of the TechSee is awesome help us with the situation they are having. **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about TechSee?** Help persons that aren't tech savvy and they can be using TechSee so they can control the device, and we could be making some changes. **What do you dislike about TechSee?** I don't dislike something about it, it is a good application that help people with the issue they are having. **What problems is TechSee solving and how is that benefiting you?** Helping customer with the issue when they don't too much about using the cellphone device. ### 10. TechSee is a good customer support solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Madhur S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about TechSee?** One of the things that sets TechSee apart is its ability to work across multiple devices like smartphones, tablets , smart glasses and so on. **What do you dislike about TechSee?** TechSee's services may be relatively expensive **What problems is TechSee solving and how is that benefiting you?** Customer support remote solution is helping for enhancing the productivity of any organiation. - [View TechSee pricing details and edition comparison](https://www.g2.com/products/techsee/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+13%3A32%3A06+-0500&secure%5Bsession_id%5D=c1338e07-ec50-4ac6-bf34-041a19842779&secure%5Btoken%5D=9c2e15dcc6ce74660f4affa8128f5c4108f2ec4db150271c79da6f03d3420e57&format=llm_user) ## TechSee Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support** - Video chat - Live text chat - Ticket submitting **Generative AI** - AI Text Summarization **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Maintenance** - Remote Reboot - Remote Printing **Hardware Integration** - Mobile phones - Tablets **Generative AI** - AI Text Generation - AI Text Summarization **Content - Remote Video Support** - Content Management - Instruction **Self-Service Platform** - Automation - Artificial Intelligence - Integrations **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Security** - Data Encryption - Compliance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Platform** - Mobile User Support - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top TechSee Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,890 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews)