Channing M.
CM
Channing M.
Small-Business (50 or fewer emp.)
"Effortless Lab Interface and Easy Setup"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I like how easy Tebra is to use. Interfacing with labs is very easy too, making it smooth to handle patient information. The initial setup was straightforward, and I really appreciate that. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

just patient reminders Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...
Edit edit

Thank you for sharing your experience! We're thrilled to hear that Tebra's interface, lab integration, and initial setup have been smooth and easy for you to use. We also appreciate your honest feedback regarding patient reminders. Your insights are incredibly valuable as we continuously work to refine and improve our platform's features.

CT
Chelsea T.
"Intuitive App Version with Billing Insights"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I like the app version of Tebra (previously Kareo + PatientPop). I appreciate using the notes AI feature, and the initial setup was simple. The ability to track how much a provider generates with the filter is also useful. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don’t like seeing the billing version on the app. It could be improved by creating more real-time billing, showing when something is approved and submitted, and giving the option to change that. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...
Edit edit

Thank you for sharing your experience! We're thrilled that you are enjoying the AI notes feature, the simple setup, and the ability to easily track provider generation using our filters. We also deeply appreciate your candid feedback regarding the billing features on the app. Your desire for real-time billing updates, clearer visibility on approvals and submissions, and greater customization is completely understandable, and we value these insights as we continually work to enhance our platform. We're so glad to have you with us and look forward to continuing to support your practice's success!

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"Tebra experience"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

Simple user interface and user experience Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The fact you cannot forward message templates to patients via text messages but by only emails Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...
Edit edit

Thank you for the updated review! We are thrilled to hear that our solutions are still working well for you three years later, and that you're enjoying the simple user interface and dashboard note access. We also hear your feedback regarding the limitation on forwarding message templates via text. We understand how important seamless patient communication is and appreciate you sharing this insight as we continue to improve our platform.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"All-in-One Solution with Versatile Features"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

multiple options (EHR, telehealth, calendar, etcetera) Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

some patient coupon issues they are working to resolve (wrong price) Review collected by and hosted on G2.com.

Penny A.
PA
Penny A.
Medical Claims and Billing Specialist
Mid-Market (51-1000 emp.)
"Filtering and Sorting Need Major Improvement"
1.5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I like that it is a stand alone application and not web-based. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The filtering and sorting ability is lacking considerably. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...
Edit edit

Thank you for sharing your feedback. We are pleased you appreciate the standalone design of our application, though we understand your frustrations regarding the current filtering and sorting capabilities. We recognize that feature depth is crucial and appreciate your input as we strive to improve our system.

Ali M.
AM
Ali M.
Accounts Receivable Executive
Small-Business (50 or fewer emp.)
"A Game-Changer for Medical Practices – Highly Recommended!"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra (formerly Kareo + PatientPop) has transformed our practice management with its seamless integration of EHR, billing, and patient engagement tools. The all-in-one platform saves us countless hours by automating administrative tasks while improving patient communication. The intuitive interface makes it easy for our entire team to adopt, and the robust reporting features give us valuable insights into practice performance. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The unified patient portal and automated appointment reminders have significantly reduced no-shows and improved collections. We particularly appreciate the clean billing dashboard that helps track claims in real-time. The mobile app allows providers to access records securely from anywhere, which has been invaluable for our workflow. Review collected by and hosted on G2.com.

Alva P.
AP
Alva P.
Clinician/LCSW
Small-Business (50 or fewer emp.)
"Perfect Match!"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn a new software! I AM pleased to say that this was way better than I expected. And it did not take forever to get it either! I also love that there are supports that meet with me via video chat...live, person to person! And the updates are easy to bare. Whew! This was a load off! Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don't like that note assist is 1$ per note. Just add it as an add on and that is much better. Especially because we have over 400 patients and are steadily growing! Review collected by and hosted on G2.com.

Anthony B.
AB
Anthony B.
"Reliability and Usability Make Tebra a Business Backbone"
4/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I appreciate that Tebra serves as the backbone of my medical billing business, providing robust support for over fifteen years. I find the software's user-friendliness and ease-of-use exceptional, particularly for onboarding new employees and clients. I also value the simplification of reading ERAs in clearinghouse reports, making sharing with clients hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stitch the information together manually through data exports, which is time-consuming and inefficient. Review collected by and hosted on G2.com.

Akash D.
AD
Akash D.
Physician
Mid-Market (51-1000 emp.)
"Very Efficient for Writing Notes"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

Very clear tabs for documentation for patients. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

There’s a lot of clicking required within each tab, which makes tasks take longer than they should. Review collected by and hosted on G2.com.

Shira G.
SG
Shira G.
"Calendar Function Needs Improvement"
3/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I like the calendar feature in Tebra. It's helpful for signing in and out. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I loathe the blocking off time off. It should be way easier like Outlook's calendar. Review collected by and hosted on G2.com.