Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"This company has such great potential. The entire customer process is great.... until it is NOT."
0/5
What do you like best about Tebra (previously Kareo + PatientPop)?

They have a large team and they have alot of cool features and tracking options to improve practice growth and improvement Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I am not sure where to start. The potential is amazing... but the delivery is beyond poor. They simply pass the customer on to their support team once they are done "selling" the patientpop program and they rush through the website setup. THEN that is where the turmoil will start. They clearly have some offshore support team. They make changes to my website without being asked to or for any reason. Once they even changed my google business phone number for absolutely no reason. No one really takes any responsibility. I will say their customer service is great but only when things hit the fan and they have to mitigate the drama. They are reactive... not proactive. Thats probably the best statement. SO much potential for this company... but they just love dropping the ball almost every step of the way Review collected by and hosted on G2.com.

Response from Jenna Dunn of Tebra (previously Kareo +...
Edit edit

Hi! I'm very sorry that this has been your experience with PatientPop. Please know that this is not how we want our customers to feel and we would like to address this immediately with you. I can not see your account or contact information through this review but would really like to fix this as soon as possible. If you're open to having a meeting, please email support@patientpop.com and we can get something on the books asap.

Louis S.
LS
Louis S.
Vice President
Small-Business (50 or fewer emp.)
"The Best Practice management system out there"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

The Best Practice management system out there. customer support is great. they keep their system updated. I do use Kareo EHR system but Kaero Integrates with my current EHR. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

it is the best practice Management system out there. the only thing and it is not Kareo's Fault is that I wish the clearinghouse worked with the smaller insurance plans Review collected by and hosted on G2.com.

Neyshalda S.
NS
Neyshalda S.
Company Administrator
Small-Business (50 or fewer emp.)
"The most user friendly billing software I’ve used"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

This system is by far the most user groove encountered. I haven't had any problems while entering claims or collecting payments. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I would like to be able to enter more than one payment at a time Review collected by and hosted on G2.com.

TG
Tiffany G.
Small-Business (50 or fewer emp.)
"Kareo is extremely use friendly; very easy to navigate"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

I find Kareo to be extremely use friendly; I precept several students in my office and find Kareo to be very easy to explain to new users. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I do not have any complaints about Kareo- no problems I have encountered in the 2 years using it Review collected by and hosted on G2.com.

Wilfredo M.
WM
Wilfredo M.
Small-Business (50 or fewer emp.)
"Easiest and friendliest EHR"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

They have a great EHR. I've used at least half a dozen different EHRs throughout the years. And Kareo is a my favorite Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Haven't had any concerns regarding Kareo Review collected by and hosted on G2.com.

LH
Lexie H.
President
Small-Business (50 or fewer emp.)
"Hands on and hands off all at once"
4/5
What do you like best about Tebra (previously Kareo + PatientPop)?

Patientpop was able to expose some of our issues with our website. We are a small clinic group without a full internal marketing team to expose these pitfalls. Additionally, they have helped increase our online presence with review capturing and managing ads. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Although there were some complications with the website setup initially, they rectified the issue and helped make us the website we think best reflects our clinics. Review collected by and hosted on G2.com.

Response from Jenna Dunn of Tebra (previously Kareo +...
Edit edit

Thanks, Lexie! I'm glad our team was able to fix the issues that you were experiencing and that you're now up and running. We look forward to helping your practice grow and keeping your patients informed.

Judy F.
JF
Judy F.
Psychotherapist
Small-Business (50 or fewer emp.)
"Great software program"
5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

User-friendly. It captures everything you want to add. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

No issues thus far. If so, you can reach out for resolve. Review collected by and hosted on G2.com.

Pablo S.
PS
Pablo S.
Practice Administrator/Office Manager
Small-Business (50 or fewer emp.)
"Updated review"
1.5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

The review feature has worked great for us. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The billing is terrible. I've spent hours trying to settle my account on a problem your billing department created.

Their posts on Facebook are stock, and we haven't had much success through any of the Facebook work yet. Review collected by and hosted on G2.com.

Response from Jordan Decker of Tebra (previously Kareo +...
Edit edit

Thanks so much for taking the time to record that video review for us, Pablo - we appreciate it!

JK
James K.
Small-Business (50 or fewer emp.)
"Off Shore call centers! HORRIBLE CUSTOMER SERVICE"
0/5
What do you like best about Tebra (previously Kareo + PatientPop)?

They randomly inflate their bills, requiring you to call them to resolve the issue at which point you will wait 30-45 minutes before being passed from one clueless individual to the next. Do not recommend! Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Poor customer service and lack ofsupport. Review collected by and hosted on G2.com.

DS
Daniel S.
Small-Business (50 or fewer emp.)
"MY EXPERIENCE HAS BEEN EXCELLENT"
4.5/5
What do you like best about Tebra (previously Kareo + PatientPop)?

USER FRIENDLY, APPROPRIATE FOR SMALL INDEPENDENT PRACTICE Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

some items difficult to operate (direct messaging) Review collected by and hosted on G2.com.