--- title: Teamwox Reviews meta_title: 'Teamwox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Teamwox works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 3 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Teamwox Reviews **Vendor:** MetaQuotes Software **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 3 ## About Teamwox TeamWox is a groupware system, designed to optimize the production processes within a company. ## Teamwox Reviews ### 1. I improve my productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Alex P. | Coordinador de RR. HH., Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Teamwox?** I improve the way I organize my documents, keep in touch and have specific follow-up on each client so as not to miss the progress that is being made. It is a simple software with enough tools to be able to have better productivity and better communication with my work team. **What do you dislike about Teamwox?** Installing the software can be complicated for people without knowledge, but it works perfectly and never fails. **What problems is Teamwox solving and how is that benefiting you?** I have better monitoring of my work, monitoring workflows makes us all work equally and understand each other more in each project ### 2. Satisfaction **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Teamwox?** Order and compatibility with clients **What do you dislike about Teamwox?** The price can improve for others in a certain way **What problems is Teamwox solving and how is that benefiting you?** The number of cases that are created in disorder and helps us to speed up ### 3. A CRM tool with rich set of features! **Rating:** 4.5/5.0 stars **Reviewed by:** Veeral O. | Principal Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Teamwox?** Available on premise as well as subscription. It has a free plan as well. Api capabilities to enable integrations with 3rd party systems. **What do you dislike about Teamwox?** The tool has a lot of scope of improvement on reporting features. **Recommendations to others considering Teamwox:** Definitely recommend it for its features. **What problems is Teamwox solving and how is that benefiting you?** Tssk management, document and customer management. Suitable from free lancers to large organizations. ## Teamwox Discussions - [What is Teamwox used for?](https://www.g2.com/discussions/what-is-teamwox-used-for) - [View Teamwox pricing details and edition comparison](https://www.g2.com/products/teamwox/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+01%3A20%3A27+-0500&secure%5Bsession_id%5D=5ac4f485-b9ef-4d4c-87c5-8aff0262a79f&secure%5Btoken%5D=3496cb8dbec8d8b9d16b1a9ad2e99b1b1838ce26c914c08e92b0cbadbc885bb7&format=llm_user) ## Teamwox Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Teamwox Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)