We utilize this to manage orders coming in, as well as to track social media and editing requests from clients. Like that we can set project tasks directly from emails Review collected by and hosted on G2.com.

Have to have seperate emails for each of the roles. Review collected by and hosted on G2.com.

I likely to recommend this pms for all kind of task including-

-Track working hours including bar chart

-Create project team and assign task

-Notify through email address as per privacy settings

--Get team member contact details Review collected by and hosted on G2.com.

-There is no any major disliked features.

-It will take time to make habitual about UI usage. Review collected by and hosted on G2.com.

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up. Review collected by and hosted on G2.com.

Occasionally issues with pictures not going through Review collected by and hosted on G2.com.

The tool is very organised and offers just the right amount of control and settings. Using it is easy and intuitive. We all send out emails from the same address but there is 8 different people working on tickets and we never had any problems, because tickets are assigned to a user. The tools is also much cheaper then most of competition. Review collected by and hosted on G2.com.

The support staff grading system is not working for us. At first it made sense that it only sent out the review questionnaire after you mark the ticket as completed. But after a while there were tickets that for different reasons stayed open and were marked completed weeks after the last correspondence. And sending a review email weeks after last conversation is not OK. Thats why we turned it off completely. Review collected by and hosted on G2.com.

Good division between the projects and responsibpe people Review collected by and hosted on G2.com.

No easy contact import option from other task management platforms Review collected by and hosted on G2.com.

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also, you can put dependencies on each tasks towards the completion of the project. So, if a task is completed early or late, it shifts the associated tasks around. Review collected by and hosted on G2.com.

If a people is a "follower" on a task, the person receives an update via email anytime there is a change to the task. During a busy period of project completion, it is possible to receive several notification emails. Sometimes, it is difficult to determine which email notification contains the most up-to-date content. Review collected by and hosted on G2.com.

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the project is going and what milestones lay ahead. The statistics are also great for evaluating the steps post-project and seeing how we need to adjust schedules in the future. Review collected by and hosted on G2.com.

It did take me some time to figure out how to complete certain tasks and at first I "got lost" in the application. When I use it on a regular basis, it is easy, but when I am away from fo a week, I sometimes need to go back to the videos/screenshots I created for myself to know how to do certain tasks. I specifically had trouble filling out my time card the specific way that my client wanted me to fill it out. Once I got it right, I made a record of it so I would not have the navigation problem in the future. Review collected by and hosted on G2.com.

The design is substantially better than zendesk

It is easy to invite colleagues to participate

Easy to mark the tasks complete + interact with those who submitted if needed Review collected by and hosted on G2.com.

On the startup plan, a lot of features are blocked off

Developers still like zendesk more

Not as many features as zendesk (according to developers) Review collected by and hosted on G2.com.

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I can quickly have a full picture of the ticket before responding and I know exactly where each issue is (rather than responding to an outdated email, for instance). For me, that's huge. Review collected by and hosted on G2.com.

I wish there were more levels of pricing plans. The free version that we use as part of our larger paid Teamwork Projects instance is fine for us for now with 150 tickets included. But if we ever go above that, I will need to start paying a hefty fee for each agent. I'd rather have the option of buying more ticket levels, like 300 tickets per month, 500 tickets per month, etc. I say option because some people, particularly those who get a lot of tickets or manage multiple inboxes probably need the unlimited plans like they offer now, but for me with just one inbox, a max. tickets per month would be better. Review collected by and hosted on G2.com.

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces. Review collected by and hosted on G2.com.

Not much I can complain about here. I really do love all of. Review collected by and hosted on G2.com.