The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it.

Teamwork is designed to improve communication within a company and organize projects company-wide and it excels in each of these areas. You can customize projects, assign tasks, make the tasks conditional (i.e., Y not to be completed until X happens), set deadlines, send reminders, chat with coworkers, take notes ... Review collected by and hosted on G2.com.

Sometimes I worry that Teamwork is trying to do too much. A minor dislike. It's got file sharing and storage, messaging, notifications, calendars, task assigning and managing. Your company can almost do everything it needs to do in this one program, which means there's a lot to learn and a lot you can forget. It's trying to be a jack of all trades, master of all trades. Review collected by and hosted on G2.com.

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk. Review collected by and hosted on G2.com.

Nothing - this product served our purposes well. Review collected by and hosted on G2.com.

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month. Review collected by and hosted on G2.com.

Not much, this tool is very helpful. I don't think there is a mobile app though, which would be helpful. Review collected by and hosted on G2.com.

It tells you if someone else is working on your ticket Review collected by and hosted on G2.com.

We started under a free model that they took away Review collected by and hosted on G2.com.

Price! We switched from zendesk to teamwork desk about a year ago and love it. Much cheaper then zendesk. I also like the survey that is sent to customers after a help desk ticket is solved. Very easy to use. Review collected by and hosted on G2.com.

Reporting. Like almost all help desk systems I have used it seems reporting is always an after thought. Review collected by and hosted on G2.com.

The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others. Review collected by and hosted on G2.com.

You can't access all of the reporting capabilities until you start paying. Although the free reports are pretty comprehensive. Review collected by and hosted on G2.com.

The ability to quickly see project status and due dates. Review collected by and hosted on G2.com.

At times past due notices aren't reflected on login. Review collected by and hosted on G2.com.

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement Review collected by and hosted on G2.com.

you have to pay to get access to some of the reporting, we use below the number of tickets that requires a charge. Review collected by and hosted on G2.com.

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too. Review collected by and hosted on G2.com.

Not much. It is a really helpful part of teamwork. Review collected by and hosted on G2.com.

The ability to be a belt o track multiple web projects at any given time. Review collected by and hosted on G2.com.

At times I do not get proper notifications when my team makes updates to their projects. Review collected by and hosted on G2.com.