I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather than setting up meetings to join. Simple phone call and remote assistance is by far the better experience in my opinion. Review collected by and hosted on G2.com.

As above. The cost is a huge factor when a lot of the world are moving along the teams path. Review collected by and hosted on G2.com.

I find the ease of use to be the biggest advantage. I’ve tried a few other remote desktop applications, but TeamViewer for Business fits my company’s need to support at least two support engineers. The interface is intuitive and the billing is clear. I have yet to use the TeamViewer technical support, but their sales support team are diligent in following up with sales related enquiry. Review collected by and hosted on G2.com.

I feel the subscription cost can be prohibitive. That said, coming from a services company, I find the after-sales support more than makes up for it and justifies the overall value. Review collected by and hosted on G2.com.

Their remote support solution just works. New layout is also easy to use (for me).

Many other solutions usually don't work for whichever reason (connections, time-outs, ...), but with TeamViewer I'm sure I can get connected. Always stable, always works (at least if the endpoint has internet access). Review collected by and hosted on G2.com.

Not a lot. Only downside I could find, is complexity in documentation. It took me a while to identify which subscription exactly I required to also connect in VPN mode, documentation was very limited on this, and the software did not provide a helpful error (it just quit). Review collected by and hosted on G2.com.

Fundamentally, we are very satisfied with the functionality of Teamviewer; the product is an essential part of our support workflow. Remote sessions are established quickly and securely, and without Teamviewer, our work would definitely be much more cumbersome. Review collected by and hosted on G2.com.

Unfortunately, the price for the software has increased significantly in recent years - which shouldn't be a surprise, as the market in general is moving towards "more expensive." At least with Teamviewer, you can still talk to real people, and without going into detail: The initial price is not always set in stone. Review collected by and hosted on G2.com.

The stable connection quality and the ease of switching between multiple devices are definitely worth praising. The dashboard is also simple and straightforward, making it accessible for everyone—not just tech specialists. Review collected by and hosted on G2.com.

It would be better if there were more customizable touch gestures or shortcuts. Lowering the cost of subscriptions or the professional plan would also help, along with adding new features such as AI integrations or improved support. Review collected by and hosted on G2.com.

I use TeamViewer for remote desktop access, troubleshooting computers, file transfers, and support from anywhere without being present at the device. I like how fast TeamViewer connects and handles remote control with low lag, which lets me troubleshoot in real time, diagnose issues instantly, and guide users smoothly. Their response time to give feedback and solve problems is quick, making remote support feel like in-person help. The setup was straightforward; we just installed the client, logged into the account, and assigned devices. The interface is clear, and deploying it across Windows, Mac, and mobile took under an hour with minimal training needed. TeamViewer's better cross-platform support, faster connections, and more stable unattended access were the reasons we switched from AnyDesk and Chrome Remote Desktop. Review collected by and hosted on G2.com.

Occasional connection drops, slower performance on weak networks, and pricing for commercial use can be high. Mobile control and file transfer features could also be more intuitive and reliable. Review collected by and hosted on G2.com.

I like Teamviewer because of it consistent quality and my team's ability to always depend on it. We are able to connect to 100s of our client's endpoints and servers reliably everyday. Installation and policy management are simple through the backend console. Review collected by and hosted on G2.com.

Teamviewer is always improving which can mean a that new features sometimes replace the things that we were used to. Review collected by and hosted on G2.com.

I like TeamViewer's unattended access capability and cross-platform fluid performance. Being able to securely connect to servers or workstations without needing an end-user to accept the connection saves us massive time. Plus, the connection remains stable and fast even under low bandwidth, which is critical for global enterprise support. Deployment across the enterprise was seamless thanks to the MSI package, which allowed us to quietly install and configure it on thousands of endpoints simultaneously using our endpoint management tools. Also, TeamViewer offers much better centralized management, stronger security features, and superior stability for global enterprise support. Review collected by and hosted on G2.com.

The main areas for improvement are the high licensing costs for large enterprises and occasional version mismatch issues. Sometimes, if a remote client is running an older version of TeamViewer, the connection fails or forces a slow update process, which delays urgent troubleshooting. Review collected by and hosted on G2.com.

I like TeamViewer's robust cross-platform capability combined with the high-speed file transfer tool. The end-to-end 256-bit AES encryption gives me peace of mind when handling secure corporate infrastructure data, and the connection remains stable even when bandwidth drops during heavy remote deployments. The initial setup is straightforward and took less than 10 minutes, with a clean and easy-to-understand installation wizard. I also appreciate that TeamViewer handles NAT seamlessly right out of the box. Review collected by and hosted on G2.com.

The resource consumption on low-spec legacy servers can be quite heavy, causing temporary CPU spikes during initialization. Additionally, managing multi-monitor setups across mismatched resolutions from a single local screen can be clunky, often requiring manual scaling to read tiny files. The commercial licensing structure is also steep for scaling an engineering environment. Review collected by and hosted on G2.com.

TeamViewer is, in my opinion, the best remote support product on the market. It is very reliable, easy to use, and works across different devices and environments without unnecessary complexity. The connection quality is stable, the interface is clear, and it saves a lot of time in daily IT support work. I also really appreciate the fast and professional support. For the value and functionality TeamViewer provides, the pricing is fair and reasonable. Review collected by and hosted on G2.com.

There is honestly not much I dislike about TeamViewer. The product works very well and covers our needs in a professional way. If I had to mention something, it would only be that some advanced settings and licensing options can sometimes feel a bit complex at first. However, this is not a major issue, because the product itself is very strong and the support team is helpful and responsive when questions come up. Review collected by and hosted on G2.com.