What I like most is how quickly it connects you to end users with minimal friction. The setup is straightforward, and even non-technical users can follow the steps without much hand-holding. Session stability is generally solid, even on less-than-ideal networks, which is critical when working remotely across different sites or while traveling.

File transfer, multi-monitor support, and the ability to elevate sessions on the fly make it practical for real-world troubleshooting. It’s also a big plus that you don’t need a complex VPN setup to reach client machines. Review collected by and hosted on G2.com.

The ticket-based support experience could be improved. Response times and issue handling aren’t always as efficient or consistent as I’d expect. Review collected by and hosted on G2.com.

It just works, yes, it has issues sometimes, but its usually easy to talk the customer through getting it running again, then it works, if its run at start up, you can answer the UAC Prompts which other programs just show a black screen, the management interface is good, search and group computers Review collected by and hosted on G2.com.

It sometimes crashes, or fails to update properly leaving it not running, but you can usually talk the person through getting the Quick Support to get you connected. Like every other program, they update the main interface with out seeming to ask anyone, which is annoying, it would be nice if we can just stick with them improving issues in the current version rather than implementing new features that just dont seem to have been thought out or work properly

We are currently stuck with half our devices in a managed state and half in the legacy state, thank god for the search function

and the ability to delete devices is currently not 100£ working which is annoying Review collected by and hosted on G2.com.

TeamViewer is an excellent remote access solution that we use every day to support our customers. It provides fast, stable, and secure connections, which is essential when working on high-security access control systems. The software is easy to deploy, user-friendly, and allows us to troubleshoot issues quickly without traveling on-site. We also appreciate its unattended access feature and compatibility across multiple operating systems. Review collected by and hosted on G2.com.

The main drawback is the new interface. The previous computer and device list was more readable and easier to navigate, especially when managing a large number of customer systems. While the new design looks modern, it requires more clicks and makes it slightly less efficient for daily use. Review collected by and hosted on G2.com.

TeamViewer is really easy to use. A client calls me, reads out their ID and password, and I connect to their computer instantly. I can navigate their screens, see exactly what the client is doing, and help them with whatever they are stuck on. My team and I have been using TeamViewer for about ten years, and we have never experienced a connection drop. Even clients who don't have TeamViewer installed yet can easily download and set it up. The device list is also a useful feature for connecting to devices we access frequently; it allows for faster connections without the client needing to read out access details. In addition to PCs, we also use TeamViewer to connect to Android devices running our WMS application. Review collected by and hosted on G2.com.

The only thing I would add is the ability—if the user has multiple monitors—to have those monitors displayed simultaneously across multiple monitors on my end as well. Review collected by and hosted on G2.com.

TeamViewer is incredibly easy to set up and get running instantly. The quick-support module allows me to connect to clients and colleagues within seconds without them needing a complex installation. The interface is intuitive, and features like file transfer, clipboard sharing, and cross-platform connectivity (connecting from Windows to Mac or mobile) work very reliably during standard support sessions. Review collected by and hosted on G2.com.

The pricing model has become quite expensive for smaller teams and occasional users over the years. Additionally, the performance and screen-refresh rate can drop significantly if either side has a suboptimal internet connection, leading to noticeable input lag. I also find the frequent pop-ups and license reminders a bit intrusive when ending a session. Review collected by and hosted on G2.com.

Reliable unattended remote access for Windows kiosk PCs, easy deployment, works across many different network architectures without complex VPN setup, and generally stable performance for daily support tasks. Review collected by and hosted on G2.com.

Occasionally, a device shows as online but cannot be reached. In some cases, the issue resolves itself after waiting a few hours; in others, it may require a restart or local intervention. This is inconvenient when supporting unattended kiosk machines. Review collected by and hosted on G2.com.

TeamViewer provides a reliable and straightforward way to support customers and manage remote systems. Connections are usually established quickly, even across different networks and without complex firewall configuration.

I particularly value the central device management, unattended access and the ability to secure company accounts with multi-factor authentication. It is a useful tool for daily IT support, especially when managing many different customer environments. Review collected by and hosted on G2.com.

The licensing model and pricing can be difficult to understand and comparatively expensive, especially when additional users, channels or management features are required.

The management interface has also become quite complex over time, and some settings are not always located where you would expect them. Occasionally, device assignments or account permissions require more administrative effort than necessary.

I personally prefer the classic interface and usually switch back to it whenever possible, as I find it clearer and more intuitive. Review collected by and hosted on G2.com.

The abillity to support someone from a distance. To transfer files to and from them when needed. Review collected by and hosted on G2.com.

Connection problems, new version feels a lot more complicated and takes up a lot more of the screen. And the fact that there's no "simple" version at a lower price. I only need, remote control, file transfer, and the abillity to keep a few hundred computers in my "phone-book". I don't do meetings, communicatie with the user via Teamviewer, etc. AI featues also don't interest me. A lot of my customers are individuals, not companies. So keep it simple.

Also, getting a meeting with an account manager is really difficult, being a small customer and all. I have been using TV for more than 10 years now, it feels the company has gotten so big, that all personal attention has left the building. Review collected by and hosted on G2.com.

TeamViewer is the best app for remote desktop connections. Just share TeamViewer ID and password of the person you want to take control of pc. That's it. The best part is that it keeps changing your password whenever you close and start the application, so the security is also maintained, or else anyone can connect to your pc any time. Also, in their new update, you can copy and paste data directly from 1 pc to another. Review collected by and hosted on G2.com.

A few security issues were present, but TeamViewer solved them by generating or refreshing passwords at set intervals, so now your password changes at regular intervals. Costs are high after the free plan; the free plan allows only 3 devices to be remotely controlled after logging in. Review collected by and hosted on G2.com.

Good secure remote computer support application. Review collected by and hosted on G2.com.

My licenced TeamViewer software is always installed on the only two laptops I own one with Windows 11 Pro and the other one with Windows 10 Pro. So, I do not understand how I would have exceeded the three devices threshold. And the only time I would have to uninstall the TeamViewer software is if I am rebuilding the laptop or TeamViewer malfunctioned, and I had to do uninstall and re-install the TeamViewer program. Usually, this action will resolve any problem causing the TeamViewer to malfunction. Review collected by and hosted on G2.com.