TeamViewer provides powerful capabilities and intuitive control. I enjoy the file management interface in the agent's client that allows us to copy in and delete technician-use-only files. I also appreciate how easy it is to guide users to download and launch the Quick Support client. Review collected by and hosted on G2.com.

Teamviewer tends to be a bit fragile. Often times, my team will receive errors while attempting to connect to a customer's client that can only be resolved by restarting the agent's TeamViewer client. Inevitably, their client has updated in the background and will not function until manually relaunched in this way. I also have given up on using it as a Remote Desktop. I have not been able to successfully configure access to managed devices with either a dedicated password or 2FA. This is unfortunate because it was my go-to recommendation to customers that need to operate our software remotely (Windows RDP is not feature-rich enough to support all functions of our software). It seems like the latest major update has shifted away from our use case. Review collected by and hosted on G2.com.

TeamViewer makes it easy to remotely connect to an employee's computer and troubleshoot issues in real time. I use it daily to support contact center agents with Workforce Management (WFM) and contact center applications, resolve audio and headset issues, and assist with password resets. Instead of trying to walk someone through technical steps over the phone or chat, I can quickly see the issue, make the necessary changes, and get them back to work. The connection process is straightforward, and it's been a dependable tool for supporting a remote workforce. Review collected by and hosted on G2.com.

The only downside I've experienced is that performance can occasionally be impacted by the user's internet connection, which can cause lag during a remote session. There can also be a slight learning curve for users who have never joined a TeamViewer session before, but once connected, the experience is generally smooth and reliable. Review collected by and hosted on G2.com.

What I like most about TeamViewer is how easy it is to use without feeling overly complicated. I’ve used it for helping friends and family fix issues on their computers, and the connection process is usually quick and smooth. The interface is simple enough that even people who aren’t very tech-savvy can follow along. Review collected by and hosted on G2.com.

One thing I dislike about TeamViewer is that the pricing for premium plans also feels a bit expensive for individual users or small teams.

Another downside is that performance can occasionally lag on slower internet connections, especially during high-quality screen sharing or large file transfers. There are also times when updates or security prompts interrupt quick access, which can be frustrating when you need fast remote support. Review collected by and hosted on G2.com.

What I like most about TeamViewer is its ease of use and reliable remote access. It allows me to connect to remote devices quickly, troubleshoot issues efficiently, transfer files securely, and provide technical support without being physically present. The connection quality is stable and the interface is user-friendly. Review collected by and hosted on G2.com.

The main drawback is the pricing, which can be high for individuals or small businesses. Occasionally, updates require a restart, and connection performance can vary on slower networks. Overall, these issues are minor compared to the value it provides. Review collected by and hosted on G2.com.

What I like best about TeamViewer is that it usually just works without turning setup into an IT project. You send someone an ID and password, connect, and you're in. That simplicity is honestly the main reason it became so popular in the first place. Even non-technical people can figure it out in a few minutes.

I also think its cross platform support is genuinely strong. Windows, Mac, android it handles mixed-device environments better than a lot of competitors. For remote support, especially helping family members or clients, that matters more than flashy features.

I wouldn't pretend its perfect. A lot of users complain about pricing becoming aggressive over the years, random commercial use detected warnings, and occasional lag or connection drops. Those criticisms seem pretty consistent across reviews and Reddit discussions. Review collected by and hosted on G2.com.

What I dislike most about TeamViewer is its pricing and licensing system. The software itself is easy to use, but the constant subscription push and random “commercial use detected” flags can make the experience frustrating, especially for personal users. Performance can also feel inconsistent at times, with occasional lag or connection drops during remote sessions. Review collected by and hosted on G2.com.

TeamViewer allows me to access our sites and run operations without having to be there physically. I no longer need to drive from plant to plant to fix computer problems or change program settings. If a plant goes down or has an issue, I can log into that plant in seconds to troubleshoot and identify the problem. And when I’m not in front of my computer, I can do the same from my phone. Also, having the ability to start and stop equipment from their phones has been a real game changer for my operators during maintenance and repairs. Review collected by and hosted on G2.com.

While the new TeamViewer interface works well and looks very appealing, I feel it isn’t as user-friendly as the older interface. Some features that used to be easy to access now take extra mouse clicks to reach. It’s not a huge issue, but it still makes certain tasks take a little longer than they used to. Review collected by and hosted on G2.com.

Teamviewer allows me to seamlessly and securely access our customer's computers, facilitating easy and secure technical support and training. The Copy-paste function between mine and my customer's computers has become invaluable to me, and with the ability to save an entire library of remote computers easily TeamViewer has become synonymous with my employer's remote support system. Review collected by and hosted on G2.com.

The only thing I dislike about teamviewer is that every now and then a connection can be quite slow, I suspect due to the secure proxy that TeamViewer might use to connect.

Every now and then I have to resort to a lesser, harder to use remote-connection product from another company purely to connect to some customers to avoid a 10 second delay on my mouse, something that does not happen on other remote access software via the same connection.

It would be great to have a way around this scenario. Review collected by and hosted on G2.com.

TeamViewer is excellent remote software. Device and user management is good and simple to use. Security is also solid, and can be set as high as you wish. Moving files to remote machines is a breeze, and the multiple monitor support is great. You can view multiple monitors the way want to see them rather than being stuck with one method. We support computers and users across a large geographical area, and TeamViewer lets us do it quickly. Review collected by and hosted on G2.com.

TeamViewer decided to bundle a bunch of computer management tools, which of course are at extra cost. Frankly, better tools are available elsewhere. The management tools bloat the interface and can make it difficult to find the remote control. The new interface is similarly bloated and is a giant step backwards, burying commonly used items in sub-menus. Fortunately, one can still use the old interface; Review collected by and hosted on G2.com.

I like that I can keep my entire fleet within this service and provide remote support when needed. Enrolling devices was generally straightforward. Support was quick to jump on a call with me to make sure that I understood how to resolve the issues that I had post my onboarding call. Review collected by and hosted on G2.com.

There are a few things that I do not like. The initial onboarding call was sped through. I understand that support knows the services front and back, but as a new user, I wish it would have been a little slower and included a test device to enroll. I use linux and the web works well 90% of the time but that other 10% is really felt when I am trying to connect to a device. I'm on Debian Linux and using Wayland, I cannot seem to get it to connect (yes, its in Beta). Can I change my session? Yes, but I have all my configs and do not want to lose that switching between X11/Wayland etc. Review collected by and hosted on G2.com.

What I like most is how quickly it connects you to end users with minimal friction. The setup is straightforward, and even non-technical users can follow the steps without much hand-holding. Session stability is generally solid, even on less-than-ideal networks, which is critical when working remotely across different sites or while traveling.

File transfer, multi-monitor support, and the ability to elevate sessions on the fly make it practical for real-world troubleshooting. It’s also a big plus that you don’t need a complex VPN setup to reach client machines. Review collected by and hosted on G2.com.

The ticket-based support experience could be improved. Response times and issue handling aren’t always as efficient or consistent as I’d expect. Review collected by and hosted on G2.com.