jai g.
JG
jai g.
Web Researcher
Small-Business (50 or fewer emp.)
"Best for remote access and IT support"
5/5
What do you like best about TeamViewer?

File transfer and remote connection are vey much good now. Also connection is good even with the slow internet. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Everything works good for me. Happy with the current features. Only thing is they can consider the pricing for the license. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Jai,

Thank you for your great review of TeamViewer!

We're pleased to hear that you're enjoying reliable remote connections, smooth file transfers, and strong performance even in lower-bandwidth environments. It's great to know that TeamViewer helps you support users remotely while boosting productivity.

We also appreciate your thoughts on licensing pricing and will take your feedback into consideration.

Best,

Ying/TeamViewer

AS
Angus S.
Solutions Consultant
Mid-Market (51-1000 emp.)
"Great for Remote Access, Needs Better Audio Functionality"
3/5
What do you like best about TeamViewer?

I like the ease of connectivity and screen sharing with TeamViewer. The connection delay is almost nonexistent, which is great. I also find it really helpful that I can presave my mobile device's connection details on my desktop. This feature saves me from having to waste time entering numbers and codes during meetings or presentations. The initial setup was very easy too, with a simple download, installation, and signing in with my login credentials. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Audio and microphone sharing is poor. You used to be able to chat and talk through it when connecting to other people's PCs. For some reason, that performance seems to be poor quality or doesn't exist sometimes. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Angus,

Thank you so much for your review and for sharing your experience.

We’re pleased to hear that TeamViewer’s fast connectivity, seamless screen sharing, and the ability to pre‑save device details help you save time and run meetings more efficiently. It’s also great to know that the setup process was quick and straightforward.

We appreciate your honest input regarding audio and microphone sharing. Your feedback has been noted and helps us continue improving communication performance across devices and use cases.

Thank you again for taking the time to leave a review.

Best,

Valeria/TeamViewer

Arvind S.
AS
Arvind S.
Intern
Mid-Market (51-1000 emp.)
"Reliable, Easy-to-Use Remote Access Tool with Room for Pricing Improvements"
5/5
What do you like best about TeamViewer?

I’ve been using TeamViewer for managing remote support and day-to-day operations, and it’s made things much smoother. The connection is usually fast and stable, which is critical when you’re troubleshooting issues in real time. What I like most is how easy it is to use, even team members without much technical background can get started quickly. TeamViewer has been a reliable solution for remote access across teams and locations. It handles connections securely and works well across different devices, which is important in a fast-paced environment. The ease of use saves a lot of time in daily operations. I can quickly connect to a colleague’s system without needing complex setup, which helps resolve issues faster and keeps work moving without delays. The secure connection is very important because we often deal with sensitive company data, and knowing that the connection is encrypted gives confidence while accessing remote systems. These features help reduce downtime, improve team collaboration, and ensure smooth remote support across different locations. I often use TeamViewer alongside tools like Microsoft Teams and Excel, which helps streamline collaboration and reduces back-and-forth communication. The initial setup was very straightforward and quick, and the process of sharing IDs and passwords is simple, so we were able to connect and start using it almost immediately. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One area that could be improved is the pricing, as it can be quite high, especially for smaller teams or individual users. Sometimes, connection performance can vary depending on network conditions, which may cause slight delays during remote sessions. Additionally, the interface could be made a bit more intuitive in some advanced settings, as new users might find certain features slightly difficult to navigate at first. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Arvind,

Thank you for taking the time to share such a detailed review. We’re really glad to hear that TeamViewer has helped make your remote support and daily operations smoother, and that its ease of use, security, and cross‑device compatibility support your team’s collaboration across locations. It’s great to see how it integrates well into your workflow alongside tools like Microsoft Teams and Excel.

We also appreciate your honest feedback regarding pricing, connection performance under certain network conditions, and the usability of some advanced settings. These insights are very valuable to us and are shared with our product teams as we continue to improve both the experience and accessibility for teams of all sizes.

Thanks again for your thoughtful feedback and for trusting TeamViewer in your daily work!

All the best,

Valeria/TeamViewer

Verified User in Banking
IB
Verified User in Banking
Mid-Market (51-1000 emp.)
"TeamViewer: Seamless Remote Support with Fast File Transfers and Unattended Access"
4/5
What do you like best about TeamViewer?

TeamViewer is a lifesaver for remote IT support because it lets you jump into any device instantly without a messy setup. Its top features are seamless cross-platform control, lightning-fast file transfers, and secure unattended access to servers. It handles multi-monitor setups beautifully and stays smooth even on weaker connections. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The biggest downsides are its prohibitive pricing and the free version constantly timing out due to false "commercial use" triggers. The interface also feels bloated now, and forcing both sides to have matching versions for a connection to work is a massive headache. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello TeamViewer user,

Thank you for sharing such a detailed experience.

We're pleased to hear that TeamViewer helps you access and support devices remotely with features such as unattended access, seamless cross-platform connectivity, fast file transfers, and reliable multi-monitor support.

We also value your feedback about pricing, the user interface, and commercial use detection. We understand that these aspects can significantly impact the overall experience. If you're interested in learning more about commercial use detection, you can review the following article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/

If your personal use has been incorrectly flagged, you can quickly submit a reset request here: https://www.teamviewer.com/reset.

Note: Be sure to include all IDs involved in the connections, including those from both the local and remote sides.

For additional guidance on the current interface and available features, you may find our user guide helpful: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Thank you for taking the time to provide such thoughtful feedback.

Best regards,

Valeria/TeamViewer

Bilal S.
BS
Bilal S.
Digital Marketing Executive
Mid-Market (51-1000 emp.)
"Easy to Use on Desktop and also Mobile"
5/5
What do you like best about TeamViewer?

Share the screen from the web version of TeamViewer. DEX Hub gives a centralized in-product interface for browsing, filtering, and deploying Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Buyers flag expensive commercial licensing, aggressive policing of the free tier, and a complex cancellation process with a 28-day notice requirement. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Bilal,

Thank you for your review and recommendation. We're pleased to hear that TeamViewer's AI capabilities, especially Session Insights, make your daily work easier and that features like audio-video forwarding contribute to productive meetings with clients around the world.

We also appreciate your suggestions about improving performance on slower networks and streamlining the interface. Hearing directly from users helps us better understand the features that matter most. For tips and product information, we invite you to explore our Knowledge Base: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Best regards,

Ying/TeamViewer

CP
Craig P.
"My go-to software to access remote devices"
4.5/5
What do you like best about TeamViewer?

Out of all the remote desktop software I have used, TeamViewer has always been the easiest to use. It is fast and effective, and has a wide range of useful features. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I haven’t come across any major downsides - it would be help to be able to fully control iOS devices but I know that this is not a limitation on TeamViewer’s side. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Craig,

Thank you for your fantastic review. We're delighted to hear that TeamViewer has become your go-to solution for remote access and that you find it easy to use, fast, and effective.

It's especially rewarding to know that TeamViewer helps you support team members around the world, enabling issues to be resolved quickly and helping your teams stay productive. We also appreciate your feedback regarding iOS device control.

Best,

Ying/TeamViewer

SP
Shivam P.
Laravel Developer
Mid-Market (51-1000 emp.)
"Reliable, Secure Remote Support Across Devices"
4/5
What do you like best about TeamViewer?

I like best about Teamviewer is its reliability and security. The connection is stable, even for long sessions, And it works well across different devices and operating system. It's especially useful for remote troubleshooting and support, where quick and secure access is important. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One area that could be improved is that the interface and feature set can feel a bit heavy for very simple or quick tasks. However this comes from how powerful and feature rich the tool is which is a big advantage for professional and enterprise use Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Shivam,

Thank you so much for taking the time to share your detailed feedback!

We’re really glad to hear that you find TeamViewer reliable and secure for your long remote sessions. It’s great to know that the stable connections and cross‑platform compatibility help you troubleshoot and support devices efficiently.

Regarding your comment about the new interface, we understand that adapting to changes, especially in technology, can be disappointing when it's supposed to make things easier.

To help you navigate the updated TeamViewer interface more smoothly, we invite you to click the link below, where you'll find a helpful guide designed to simplify your experience:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

We hope this information will help you in future connections.

Best regards,

Valeria/TeamViewer

NANDAN K.
NK
NANDAN K.
Sr. Process manager
Small-Business (50 or fewer emp.)
"Easy Remote Access Anywhere with Quick, Hassle-Free Troubleshooting"
5/5
What do you like best about TeamViewer?

Easy remote access to office and home computers from anywhere.

Quick troubleshooting for colleagues without requiring them to be very technica Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Expensive licensing – One of the costliest remote access solutions for business use Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hi Nandan,

Thank you for your positive review.

We're glad to hear that TeamViewer makes it easy to access your office and home computers from anywhere and helping you diagnose and resolve issues in real time without needing to be physically present, reducing downtime and improving support efficiency.

We also appreciate your feedback regarding licensing costs. Your input is valuable as we continue to enhance the overall TeamViewer experience.

Best regards,

Valeria/TeamViewer

David G.
DG
David G.
Technicien-coordonnateur à la mise en ondes
Small-Business (50 or fewer emp.)
"Temviewer"
4/5
What do you like best about TeamViewer?

I really appreciate TeamViewer, especially for its reliability and ease of use. However, for people less comfortable with computers, the tool can sometimes seem intimidating. It is therefore important to support users and clearly explain how it works. The main difficulty often comes from a lack of understanding of the software's purpose, which can create a mistaken impression that access is permanent. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

For people who are not very familiar with computers, installation and getting started can be a challenge. Clear guidance and some additional explanations are sometimes necessary for the experience to be fully positive. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello David,

Thank you for your positive comment, even if sometimes it can be a bit confusing for people who don't know about computers.

Therefore, we take the opportunity to invite you to click on the following link, where you will find a guide that can help you with those friends and family who need some guidance:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

AD
Abhiram D.
Small-Business (50 or fewer emp.)
"Effortless Remote Access, Priced on the Higher Side"
4/5
What do you like best about TeamViewer?

I like TeamViewer because it requires no complicated setup, making the initial setup pretty straightforward and the onboarding easy. I also appreciate how it consolidates features such as file transfer, remote rebooting, and screen recording all in one place, which enhances my productivity. Instead of emailing files back and forth or using a shared directory, I can use the drag-and-drop feature within the application for file transfer. Also, it allows me to access my work laptop from anywhere, which is especially useful when I'm working from home. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Pricing can be steep for individuals. A more affordable version for small teams, say 2-3 member teams, should be available. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Abhiram,

Thanks for sharing your experience. It’s great to hear that TeamViewer makes remote access simple and efficient for you, from easy onboarding to features like drag‑and‑drop file transfer and remote reboots, helping streamline your daily workflow.

We understand your concern about pricing for individuals and very small teams. Feedback like yours helps us better understand customer needs and informs ongoing discussions around flexibility and value for different types of users.

Best,

Ying/TeamViewer