TeamViewer Reviews & Product Details

Director Of Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It really is the best tool to remotely access other devices. TeamViewer has a robust and easy to understand interface. I really like it because it also allows online meetings and it's great to be connected with other people at any time.

A big draw is that files can be efficiently transferred from one computer to another and this really helps when it comes to providing any remote technical service, which translates into better communication and support for decisions and growth of business.

It can be used for free and configured for better performance based on your device and Internet connection. Review collected by and hosted on G2.com.

What do you dislike?

There is really little disadvantage I can say about this tool, however its security level can be a bit weak since just by having the ID and password of a user, you can access your computer without any permission and this is really worrying. Also, if the connection is lost, the remote assistance goes down, because it completely depends on the Internet connection. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend configuring your devices to get the best performance from your remote assistance. It is even necessary to record while maintaining your session so that you can replay the meeting at some other time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is the best tool for our company because it allows us to be connected with colleagues and clients and remotely help them resolve their concerns. Personally, I like it very much because I save hours of moving to other places to provide my technical service, it is enough just to have a device and an internet connection to give my help to whoever needs it. Review collected by and hosted on G2.com.

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TeamViewer Overview

What is TeamViewer?

As a leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control, and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2 billion devices; up to 45 million devices are online at the same time. Founded in 2005 in Goppingen, Germany, the company employs more than 800 people in offices across Europe, the United States, and Asia Pacific. For more information, go to https://www.teamviewer.com/and follow us on social media.

TeamViewer Details
Website
Languages Supported
Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

How do you position yourself against your competitors?

TeamViewer remote support solutions offers significantly wider coverage than other competitors of mobile devices, operating systems and IoT devices on the market today.

One important purchase criterion is cross-device functionality with full administration and control rights, which is relevant to enable these many connectivity use cases. Remote control of desktop PCs, servers, mobile phones, tablets and mini-computers and controllers are key for all advanced mobile support and IoT use cases.

While ease-of-use is highly subjective and heavily depends on the use case, TeamViewer has shown several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows computers across wide-area-networks (WAN), read: internet connections), as well as the quickest file transfer rate.


Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen, Germany
Twitter
@TeamViewer
36,139 Twitter followers
LinkedIn® Page
www.linkedin.com
1,069 employees on LinkedIn®

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TeamViewer Reviews

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Product Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I liked it because they had the ability to take control of a customers screen quickly. Review collected by and hosted on G2.com.

What do you dislike?

They made a change to their software in January that added an additional step to the process and made it so I had some very frustrated customers. I went to them and they offered no refund options. They basically said that we can change the software at any time and you have to live with it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I do not recommend TeamViewer. They make you feel as if they problems you are having are a result of some anomaly. Technically they are not able to support you on the front lines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company uses Team Viewer for viewing our software customers screens. We are able to do trainings and troubleshoot problems. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I had been using the free version for years to access other computers in my house. For medical reasons I need to move around. Team viewer allowed me to access the same data from one computer. Review collected by and hosted on G2.com.

What do you dislike?

Team viewer flagged me as possible commercial use and made me fill out paperwork showing that I was not using it for commercial use. They reset my account allowing me to continue using it. Months later I was flagged again and my account was disabled again. After multiple attempts to contact them and emails with paperwork attached to rectify the issue I am still not able to use the free version and no one has replied to my requests. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not sure how well the paid version is but the fee version support is lacking. First time I had issued the response was quick and the issue was solved. The second time I have had no support response. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I had been using the free version for years to access other computers in my house. For medical reasons I need to move around. Team viewer allowed me to access the same data from one computer. Review collected by and hosted on G2.com.

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Financial Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

TeamViewer helps in connecting anything, anytime, and at any location.

The developer provides a secure solution for remote connection, there is the collaboration performance, and support roles.

The innovation for TeamViewer is entirely unique, and the program serves customers globally. Review collected by and hosted on G2.com.

What do you dislike?

However, sometimes, the program flags users, for no reason, which end up demanding huge paper work, and confirmation.

This whole narrative is quite tiresome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TeamViewer has even a free version, which indicates the whole process of connecting and collaboration.

Also, data from other sources like PCs can be accessed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TeamViewer helps devices connect globally, like anywhere at any second when the users want.

Again, TeamViewer is so dedicated to support collaboration in all manner.

The innovation level for TeamViewer is incredible. Review collected by and hosted on G2.com.

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Open Discussions in TeamViewer
DBA of SQL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is suitable for listed firms, small- to medium-sized businesses, and big companies, who are considering implementing consumer service solutions and IT support. Help computer viewers from every platform as if next to it. Using hardware acceleration to speed up remote image processing. Flexible job queue, which helps you to search for transiting data. It can be used on any computer and is completely secured. Connections between systems such as Windows, macOS, Chrome OS, and Linux are also assured. Review collected by and hosted on G2.com.

What do you dislike?

Previously, there were technical support scams and ransomware infections in Surprise, but they also strengthened the infrastructure. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TeamViewer is ISO 27001 compliant and completely compliant with HIPAA and SOC2, "SOC2" reports on internal controls such as system stability, availability, processing accuracy, confidentiality, and privacy. "Team Viewer" complies with the HIPAA Act, which stipulates the promotion of computerization of medical information and the preservation of associated privacy and security guarantees. Therefore the customer should appreciate the latest safety condition. It helps you to connect directly to users and desktop servers from anywhere with a 3G Internet connection or higher. You can chat, make voice calls, video chat, slate, send and receive files, etc., also in ignored or inactive mode. You will help actively clients and staff who are at home or on a business trip. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The assistance infrastructure benefits in contrast with other programs. It assists you as if you were at your side, without an expiry date. Efficient support, operating support includes a premium or higher license. Achieves a versatile file switch. You can remotely view and monitor it anywhere with a 3G or higher Internet connection. Remotely help as if you were addressing problems on the move. You can monitor personal entry, monitor with a video camera, motion detection, and monitor 24-hours a day, 365 days a year. In addition, the data center can only be reached by individuals authorized by the on-site security staff. Review collected by and hosted on G2.com.

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Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Teamviewer is a great personal remote solution. I've used it for years to remotely control my work station from home as well as my iPad. It's really easy to install and use. Great if your at home and need files off your work computer that is cloud synced. Review collected by and hosted on G2.com.

What do you dislike?

It's free for personal use but a cost for professional use. It would be great to have it free for professional use but I think my pros would use a bit more secure platform. The cost for the pro version can be a bit high, so it's makes it not worth buying that version. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for personal use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I able to remote into my PC from home without going through a lot of security setup and installations. I'm able to use this secure platform pretty quick to do what I need from home. So files are not cloud based and live on the desktop which causes problems when they need to be accessed. Review collected by and hosted on G2.com.

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Customer Relations Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

TeamViewer has laid a great foundation regarding the remote access thing.

Furthermore, the complication of screensharing has been fully eliminated.

Lastly, all commercial communications has been fully integrated. Review collected by and hosted on G2.com.

What do you dislike?

TeamViewer is an outstanding product for diversity support, which makes it easier and efficient in holding communication and business planning.

A dislike concerning TeamViewer is not available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TeamViewer is an avenue for easy screensharing and remote access.

Also, TeamViewer will foster a team, that works toward the firm's goal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TeamViewer has made sure we communicate and understand each aspect of the business activities fully.

Also, TeamViewer acts as an accommodating tool, effective in all spheres of life.

Lastly, resources get better utilized in the firm. Review collected by and hosted on G2.com.

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Digital Marketing Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

One fundamental thing that TeamViewer does is effective remote control, which gives us a chance to collaborate even Whne there is distance.

Also, the concept of sharing screens and information is well represented by the developer.

Lastly, easy and simple procedures for communication like video conferencing. Review collected by and hosted on G2.com.

What do you dislike?

TeamViewer has many operations and all of them work remarkably without single breakdown.

We have seen huge value using TeamViewer in many aspects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TeamViewer Meets the many requirements of organizations, even in the current economic states. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TeamViewer functions are diverse, remote desktop access and control being one.

Secondly, the unique way of managing meetings on the internet is a remarkable fact.

Lastly, the quick means of reaching all parties involved. Review collected by and hosted on G2.com.

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Human Resources Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

A great advantage that I love about this application is the ability to record sessions and then play them back and this is essential to verify that a technical support task has been carried out or to have physical proof of work.

I like that today the ability of this tool is essential to manage client computers through remote assistance and provide a better technical service.

I can add that it contains a user-friendly interface and allows heavy file transfer between devices without interrupting the remote session. Review collected by and hosted on G2.com.

What do you dislike?

The main disadvantage of this application is that if the Internet connection is lost, the remote assistance is lost immediately.

The account and password are random, and although this helps security, it can be a negative point if there is an automatic change in the password and the other person is not at the computer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Teamviewer allows you to configure the tastes and needs of each user. I highly recommend giving more importance to speed than graphic quality.

Maintaining a good Internet connection is essential to avoid the inconvenience of losing remote assistance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For my company it is essential to be in constant contact with our clients and through Teamviewer the remote control is perfect for this, since you can get a perfect and fast job.

The main benefit is saving time going from one place to another, because simply having an Internet connection can help you achieve a successful job. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The companies willingness to work with me! (not) Review collected by and hosted on G2.com.

What do you dislike?

It seems if you miss your auto renew date and haven't cancelled by mail (no notifications until it is too late) you will automatically be charged for another year. I called an a rude young man expained I had not cancelled in writing before the date so I was locked in for another year. Really? If you have a client that no longer wants your service you won't let them cancel? Just take $588 for something that is not wanted? No notice, no grace period, just hammer the credit card you used last year? If this is how they do businss I want no part, and you shouldn't either! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am working on the problem that Teamviewer just charged me for a year that I do not want. Review collected by and hosted on G2.com.

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Global Hotel & Meetings Category Strategist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Mainly I must emphasize that its greatest utility is to provide quick, effective and very simple technical assistance, doing all this from a distance. This is what I like the most, since we use it for private or commercial use, it is always capable of solving the different technical problems that a client may encounter.

I also like the option of online meetings and presentations, since it is possible to create or attend new meetings where we will present the presentations through the screen.

A short list of the most relevant features:

- Record our movements in a video file.

- Invite more participants to visualize what we are doing.

- Enable file transfer.

- Enable the microphone.

- Enable webcam.

- Make a call.

- Enable a chat.

- Lock or restart the computer. Review collected by and hosted on G2.com.

What do you dislike?

Like all digital services, Teamviewer also has drawbacks or negative points, among which I can mention are; If you do not have an Internet connection, it is impossible to use this service. The file transfer speed can sometimes be very slow, even when you have a stable Internet connection and sometimes it presents accesses not allowed by unknown users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Although TeamViewer works great by default, I recommend that to get the most out of it, you really need to take a look at all your options. Go to Extras - Options and check the side tabs from General to Advanced to set the most appropriate options for your computer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The most common problems that I have been able to solve through this tool is the interaction with clients remotely to configure their teams and guide them so that they have a better management of their projects. The main benefit for my company is constant online contact with the entire work team. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The best thing that I like about this software is firstly the interface and the security it provides. It is in the market since a long time and there is no better option available for this. You can communicate with voice and share your screen that will have you to easily resolve your issue. I can also be used for a presentation or a meeting they have included this in their latest update where two or more people can join a meeting. But the best thing I like is the remote control feature which stand it out from others. It just works flawlessly and helps you in various kind of situations. An addition feature of Teamviewer is file sharing where you can share files between both the devices upto 2 GB. Also it is has a web based interface and also available for both mobile phones and desktop. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing much that I dislike about this software. But I have found out that their customer support is poor but I have never been in any situation where I need their customer support so I cannot say more about this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes I would surely recommend others to use this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Teamviewer solves my many problem time to time like when I have to build a project and the libraries are not installed on my system and I need to use my friend system who is far away from me. In these type of situations it help me a lot. Other than that if someone get stuck somewhere and they need my help this is the best medium to solve their issue. Review collected by and hosted on G2.com.

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IT Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In my organization, TeamViewer is used as a remote support, monitoring and collaboration program, I like the simplicity of its interface and the ease with which you can access any PC in a matter of seconds from almost any device. TeamViewer has extremely useful tools to provide remote assistance and transfer files in a very comfortable and simple way. Review collected by and hosted on G2.com.

What do you dislike?

It takes up a lot of bandwidth to run efficiently, but other than that, I can't think of anything to dislike about this program. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is perfect for providing support, monitoring PCs and even collaborating remotely in a fast and efficient way. Without a doubt it is the best remote access and control tool I have used and I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In short, TeamViewer has been of great help to us, we have been able to provide assistance and collaborate remotely in an efficient way through its functions. This program has also helped us to facilitate communication between work teams, and sometimes with potential clients. My experience as a TeamViewer user has been satisfactory and I am very satisfied with its performance. Review collected by and hosted on G2.com.

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Amazon GO - SDE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What I like about this fabulous program is that I can have control of computers that are not close to me and that are anywhere in the world, you only need an internet connection and synchronize the computers through a code which makes the program is not very complex and that anyone with little knowledge of technology can use. I also like the fact that the program is not very heavy and it does not consume many computer requirements Review collected by and hosted on G2.com.

What do you dislike?

It really is a very complete program in terms of its services of being able to manipulate other devices at a distance, which is why I have nothing bad to say about this program Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My recommendation for everyone is to keep using this program to access and manipulate computers in the distance in such a way that they can avoid leaving home and working in the distance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is without a doubt a program that has given me positive solutions since with the solving situations of the company even when I am in the distance. Likewise, it is beneficial in general terms since I can obtain information from the company's equipment and control them while even away from them Review collected by and hosted on G2.com.

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Desktop Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy it is to remote in to my PC from my phone on the go and into friends and family who need IT support. This tool has been been essential during COVID to help my parents with tech issues and friends and family. It is very easy to use. I was able to walk my 93 yr old grandpa who lives in assisted living Review collected by and hosted on G2.com.

What do you dislike?

I wish the timeout on the phone wasn't 15 seconds but at least there is a way to quickly get back on Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to access my computer from anywhere with an internet signal is really handy. I have also been able to provide IT support to friends and family during COVID which has been really great. I have also used it from time to time with work when a PC or Mac is having trouble with our normal remote support program. Review collected by and hosted on G2.com.

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IT Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

TeamViewer sign up process is so fast and requires no financial assistance.

Also, schooling or training for use of TeamViewer is not there..

Again, adequate process for screensharing is available. Review collected by and hosted on G2.com.

What do you dislike?

TeamViewer however, before the establishment of a new upgrade from the developer comes, it takes quite long.

Often, there should be upgrades. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TeamViewer has shown companies incomparable ways for holding many more meetings and also, screen remote access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TeamViewer directs the right format of screen sharing.

Also, TeamViewer maintains safety, because, only those with codes can access the screen of others.

Meetings are precisely held by the assistance of TeamViewer. Review collected by and hosted on G2.com.

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Human Resources Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Mostly use it to get remote assistance when my computer get a problem.

When am stuck am able to consult especially with system support.

It's faster to join.

Secure. Review collected by and hosted on G2.com.

What do you dislike?

Convinient with getting remote assistance at work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software with remote assistance from IT support and even with system support.

It's easy to connect remotely and most secure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leave alone remote assistance am able to access files from any device as long were are connected.

Faster to transfer large files and be able to work on it at my comfort time.

It's simple to install and configure. Review collected by and hosted on G2.com.

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Senior Program Manager, Acquisitions and Divestitures
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

With this particular post, I have to register practically simply and offer remote support for all. Essentially, you need to create the application on your computer, get the application from a hidden PC user (you can also use a "working" version), connect to your PC with a randomly generated code, and you're done. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the connection phase ends abruptly, and the TeamViewer system should run on the remote machine to do the work. Sometimes the application did not start quickly after restarting the remote computer, causing a crash. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I support it for holders of all skill levels. Worn on multiple operating systems, it does not have numerous bugs and appears healthy. TeamViewer is a clean application that allows you to handle any device in your area effectively despite the considerable purchase costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our IT department will use TeamViewer to monitor, identify and restore our desktops remotely. On-demand help is crucial, as our computers are essential for lead generation, member/customer recognition, and direct tracking. Without a desktop computer, things can quickly go downhill. Review collected by and hosted on G2.com.

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Project Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2