Powerful search tool for tickets. Powerful reports tool as well. Review collected by and hosted on G2.com.
I cannot schedule an alert into a ticket in order to notice me when, for instance, I have to contact someone. Review collected by and hosted on G2.com.
TeamSupport is utilized by other organization members, including our support staff. Sending updates and communicating on a larger scale is simplified with TeamSupport, and you can track everything related to a problem in a single location. Notification information can be easily accessed and updated by our team. Review collected by and hosted on G2.com.
The only issue I have encountered is that things occasionally take a little longer to load. However, it does exactly what I require. Review collected by and hosted on G2.com.
Hi Travis,
Thanks for making our day with your positive review!
It is customers like you that make our jobs great. We like to think we’re doing a good job supporting our customers and keeping them engaged, and we want to know either way. Please let us know if you loading issue keeps happening and we will be happy to look into it.
If you haven’t already, please join our Community discussion group found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers!”
Thanks for being a TeamSupport advocate.
The ability to create specific reports for different metrics that we need. That helps a lot. Review collected by and hosted on G2.com.
Sometimes TeamSupport seems unreliable - there are times that we have to refresh the page, because reports show almost like they're on top of each other. Review collected by and hosted on G2.com.
I enjoy TeamSupport because it allows me to see what's happening in real time with the companies I oversee. It makes it simple for me to collaborate with individuals in various parts of the United States. Review collected by and hosted on G2.com.
There should be more options to edit things, or users should be allowed to select which columns to view, not only the administrator. Review collected by and hosted on G2.com.
Hi Lauren,
Thanks for making our day with your positive review! It is customers like you that make our jobs great.
Thank you for your suggestion to include more options to edit, we will pass it along to our Development Team.
Reach out any time with questions. And be sure to check out our monthly webinar series exclusively for our clients—TeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform.
Thanks for being a TeamSupport advocate.
TeamSupport is simple to initiate and was developed by individuals who care about their users. The customizability options make sense, and I have no trouble finding what I am looking for. New tickets are quickly and easily added to the database. You can jot down a quick note in this system section and then return your call while talking to someone or attempting to contact someone. Review collected by and hosted on G2.com.
Despite its unattractive appearance, the service remains instrumental. Review collected by and hosted on G2.com.
Hello Laina,
We appreciate your positive review. Feedback like yours helps us continue to improve.
As a reminder, there are many resources that we provide so that you keep having all the tools you need to make the most of your TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Make sure to join!
Thanks again!
My customers are all in one place. I use it every day to keep track of any issues my customers have, and I am able to communicate directly with them. It keeps me organized and creates a timeline of of the communication Review collected by and hosted on G2.com.
I have not had any dislikes in TeamSupport. The only thing was actually with our TeamSupport admin here at our company. She was always making changes and not informing me. That is not an issue for you all though. She is no longer here so it actually fixed itself. Review collected by and hosted on G2.com.
You’re awesome for taking time to post a review! We truly value your input and we are very happy that it works great for you.
We appreciate you being part of the TeamSupport family and we look forward to making sure you continue to make the most of your platform.
If you haven’t done so already, please join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar, hosted by subject matter experts. These programs will help you make the most of your solution.
Thanks for being a TeamSupport champion!
I like the timely manner we are moving forward and closing issue, I like that clients can edit the tickets, attach files and everything can be done right through the customer hub and team support. Review collected by and hosted on G2.com.
I do not have many dislikes with Team Support. I really enjoy using the ticketing system. Review collected by and hosted on G2.com.
Hi Tamara,
Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.
We appreciate your feedback!
Plenty of filters / grouping makes managing life cycle of tickets easy. Easy to see ticket meta data on the right column, making it efficient. Review collected by and hosted on G2.com.
The GUI experience is good currently, however, i wished there was an easier way to see the tickets im working on (instead of placing it at the top bar) . Also the time it takes to load sometimes can be a little slow. Review collected by and hosted on G2.com.
Thank you very much for taking the time to share your experience!
We’re so glad that you find the product exceptional. Our main focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.
While we were really glad to hear that you’ve had a good experience so far, it looks like there are areas where we can make it better. We’re always improving our platform and will make our development team aware to factor your feedback into future updates and enhancements.
Thanks again for sharing your feedback.
Team support helps me organise all my tickets effeciently. Review collected by and hosted on G2.com.
There is nothing that I dislike at this moment Review collected by and hosted on G2.com.
Ticket processing can be partially automated and all communication is done via email. The best feature is their stellar support. Whenever we have a question or run into a problem, their response is very fast and they do not just send a generic answer, their answers are relevant and very well explained. They do accept enhancement requests, and keep you up to date with the progress of the request. Review collected by and hosted on G2.com.
As far as daily operations for our support people, there are no downsides. On the automation side, there are some improvements that can be made, but these deficiencies can be worked around. Review collected by and hosted on G2.com.
We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients.
Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university