--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### TeamSupport Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [(14 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [(9 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [(8 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TeamSupport ##### 1. Features Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [ See 14 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ##### 2. Ease of Use Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ##### 3. Helpful Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you like about TeamSupport? Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a par GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ##### 4. Customer Support Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [ See 9 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Muskan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan N.") MN Muskan N. Enterprise (\> 1000 emp.) 4.5/5 "Helping team" What do you like about TeamSupport? The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Sol ##### 5. Simple Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [ See 8 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ### 5 Cons or Disadvantages of TeamSupport ##### 1. Learning Curve Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you dislike about TeamSupport? New users may need time to fully understand and leverage all its capabilities. ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Small-Business (50 or fewer emp.) 5.0/5 "This product is taking our Customer Support to the next level." What do you dislike about TeamSupport? There are a few items that are not that intuitive and what you think should be one click takes many more. ##### 2. Slow Loading Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) See Related User Reviews ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ![Tarak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarak P.") TP Tarak P. Mid-Market (51-1000 emp.) 5.0/5 "Experience was really good and also the KB section is pretty much good." What do you dislike about TeamSupport? Nothing. It's just a lag sometimes which I have faced. ##### 3. Slow Performance Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Impressive B2B Features from TeamSupport, but Mobile App has UI issues" What do you dislike about TeamSupport? We have reported mobile performance problems with TeamSupport, which is something we need some update The interface of TeamSupport is old fashioned ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ##### 4. Inadequate Search Functionality Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you dislike about TeamSupport? Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ##### 5. Integration Issues Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) See Related User Reviews CS Callum S. 4.0/5 "Efficient Ticket Management with Room for Customization" What do you dislike about TeamSupport? I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, a MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) MT maggie t. product support representative Enterprise (\> 1000 emp.) 11/15/2022 "I find team support to be a very useful ticketing platform" 4.5/5 What do you like best about TeamSupport? I like the way it is connected to my email as well, so I do not even have to log in via the internet all the time. It is helpful to be able to answer through my email. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I wish it were easier to see unassigned by my group, I instead usually go all the way through the products to my specific product group and look at it that way.... maybe if i could pin certain categories in the left hand side menu Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? It is helping me solve my client's business issues. They are constantly sending in tickets, and team support helps me navigate through them all to provide resolution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hunter M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter M.") HM Hunter M. System Engineer Enterprise (\> 1000 emp.) 9/21/2022 "TeamSupport is the best" 4.5/5 What do you like best about TeamSupport? The best aspect of TeamSupport would have to be its ability to provide a user with simple-to-implement and -maintain alternatives. Additionally, it is straightforward enough that anyone who desires can understand it within two days. Furthermore, this application eliminates the need for other options similar to the reading Desk but provides customizable configuration according to unique needs, thus ensuring success. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Additionally, TeamSupport's integration with Office 365 and Google Apps would be advantageous. What I dislike most about TeamSupport is that site functionality or page load times have occasionally slowed down. Having single-click shortcuts for frequently used tasks, such as transferring or closing tickets, would greatly assist. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport's exhibition management software provides access to our support staff, who are consistently available to answer any questions or concerns you may have. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7125652/official_response/edit) Hi Hunter, Thanks for sending good vibes our way! Our focus is to make sure that our customers have the best possible experience when using the TeamSupport platform and enjoy all the benefits it offers. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform. Thank you for your suggestions, I have passed them along to our Development Team. Thanks again! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Harry L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry L.") HL Harry L. Solutions Engineering Manager Mid-Market (51-1000 emp.) 9/5/2022 "I had a successful application experience" 4.5/5 What do you like best about TeamSupport? I like how easy it is to send tickets via email and how user-friendly the interface is. The water cooler fosters teamwork by decreasing the need for frequent breaks. Someone is viewing the key, and I can converse with them about what they're doing and the next steps with the customer. I enjoy being able to merge tickets so that I do not end up with duplicates or information strewn around the system. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? When a ticket is submitted in this manner, any connected email dialogue is appended to the ticket. When initially reading a ticket, it is easy to become confused. By removing earlier entries, you can make it more legible. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? counters with clients and prioritize our attention based on their needs is being streamlined, and our response times are dropping as a result. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7072748/official_response/edit) Hello Harry, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciated being able to email tickets and the ability for your team to collaborate. We are also thrilled that your response times are dropping and your clients are happy! Here at TeamSupport, we try very hard to make sure these good experiences are the norm! I will make sure to pass along your suggestion to removing earlier entries to our Development Team so they take it into account for possible future updates. Thanks again for sharing your feedback. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paige W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige W.") PW Paige W. Senior User Experience Designer Enterprise (\> 1000 emp.) 9/11/2022 "TeamSupport Review" 4.5/5 What do you like best about TeamSupport? The best thing about TeamSupport is its ability to manage customer support efficiently. The software is easy to use and provides all the features needed to keep track of customers' issues. Plus, the team at TeamSupport is responsive and helpful when questions or assistance are required. In short, using TeamSupport has made our customer support more organized and effective. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There are a few things that I dislike in TeamSupport. First, finding specific features and tools within the interface is complex. Second, some reports and analytics do not seem as comprehensive or user-friendly as they could be. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The TeamSupport app is designed to help team members keep track of tasks and communicate with each other. This can benefit you by helping you stay organized and keeping your communication lines open. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7090690/official_response/edit) Hi Paige, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you’ve generally had a good experience so far, it looks like we fell short in one area, and that’s not okay. We’re always improving our platform and will also make our development team aware to factor into future updates and enhancements. I also wanted to remind you that we have a monthly webinar for our customers that may help you with making sure that you take full advantage of your product! Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Victoria D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria D.") VD Victoria D. Senior Consultant- Data Capture Enterprise (\> 1000 emp.) 7/28/2022 "TeamSupport makes business collaboration easy" 4.5/5 What do you like best about TeamSupport? TeamSupport was created to make it easy for businesses to work together. The ticket system is designed so team members can help each other and encourage collaboration. We were able to create a high-quality Knowledge Base quickly and easily because of how user-friendly the tools are. And because we integrated SFDC with TeamSupport, our sales team always knows what's going on with our customers' tickets. Everyone finds the interface easy to use, and the customer hub can be customized to look however we want it to. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Although ticket automation is generally functional, some enhancements would be welcome. In particular, it would be helpful if tickets were automatically cloned when they fulfilled specific criteria, rather than just once per ticket. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Team Support was extremely helpful in getting our team to work together more efficiently. The most significant benefit of using their services was undoubtedly the ease with which we were able to launch our new and improved customer portal, complete with a knowledge base. This has been an invaluable resource for our customers and support staff. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6910275/official_response/edit) Hello Victoria, Thank you for sharing your experience with the TeamSupport solution! We try hard to provide an intuitive and responsive platform, along with dedicated and ongoing customer support, and we’re happy to hear that it’s all working great for you. We will pass your feedback along and want to invite you to our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again for your feedback! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/15/2022 "Great tool for support teams" 4/5 What do you like best about TeamSupport? Team Support is great in general terms. It helps us respond to tickets efficiently and works as our best to-do list. Templates, custom workflows, queues, ticket automation and more! Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Maybe having integrations with more tools that we use in our day-to-day could be helpful. The SMS ticket automation for international numbers does not work, which could cause issues with international team members. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Disorder in managing tickets for customers, we are now more organized and no longer using email or phone to support customers. We no longer have to copy and paste canned responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Khitish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khitish M.") KM Khitish M. Lead Data Scientist Mid-Market (51-1000 emp.) 8/13/2022 "TeamSupport helps us manage our clients" 4.5/5 What do you like best about TeamSupport? Outstanding reporting and support. The software is almost always accessible. Because the software is essential to our daily operations, its accessibility is of the utmost importance. TeamSupport is fantastic because it consolidates everything into a single location. Our management can now easily retrieve the information required to staff appropriately on different days and prepare for increased support requests. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I dislike a few things. The amount of time required to add new features to any software is no small feat, and TeamSupport does an excellent job anticipating customer needs while keeping the current product up-to-date. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport has provided us with unparalleled visibility into our support tickets and workflows. By analyzing ticket volumes and other performance metrics, we can now make more informed decisions regarding staffing and training and identify problem areas in the resolution process. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6977428/official_response/edit) Hey Khitish, Thanks for sharing your experience! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform. Thanks again! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gregg L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregg L.") GL Gregg L. Manager, Customer Service Mid-Market (51-1000 emp.) 8/3/2022 "Handling customer requests and tickets with TeamSupport." 4/5 What do you like best about TeamSupport? With TeamSupport, large volumes of requests can be managed quickly and effectively. TeamSupport's email integration, typical of ticket tracking software, enables customers to open and respond to support requests and updates more efficiently. The capabilities of "ticket deflection" make it simple for the support team to locate similar issues and reuse their resolutions for future requests. This way, the team can concentrate on the most challenging problems while quickly completing the more common ones. TeamSupport's Hub also simplifies converting some of the most common issues into searchable wiki articles. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Due to a lack of built-in functionality, some tickets cannot be closed until further dependent tickets have been resolved. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport's search, reporting, and ticket deflection capabilities support our vast insurance industry customer base. We offer custom solutions supported by enterprise content management systems for more specialized services and tasks. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6931840/official_response/edit) Hi Gregg, We appreciate the positive review. All feedback helps us continue to improve. Glad to see you're enjoying the platform, particularly the ease of use and giving your team more free time to work on the more complex issues with the ticket deflection. We’re here to help if any questions arise or you’d like to find out about additional features. Did you know we have a monthly webinar exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Validated ReviewerIncentivizedSource: G2 invite on behalf of seller VP vraj P. SUPPORT ANALYST Mid-Market (51-1000 emp.) 12/13/2022 "EXCELLELLENT" 5/5 What do you like best about TeamSupport? THE TICKETING CONCEPT HELPS CUSTOMER TO BETTER SUPPORT THEM Review collected by and hosted on G2.com. What do you dislike about TeamSupport? THE TIME TAKEN TO LOAD THE TICKETS WHEN WE LOAD THEM Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? THE PROBLEM TEAM SUPPORT IS SOLVING RELATED THE TIME FRAME Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![César D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "César D.") CD César D. Junior Software Representative Enterprise (\> 1000 emp.) 11/17/2022 "Very customizable and friendly." 5/5 What do you like best about TeamSupport? You can customize what you want to use, work with multiple accounts at the same time, request updates for tickets, etc. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? It does not have reminders, which I believe it will be a good addon. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Managing clients and onboarding new customers. Review collected by and hosted on G2.com. 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