--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### TeamSupport Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [(14 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [(9 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [(8 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TeamSupport ##### 1. Features Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [ See 14 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ##### 2. Ease of Use Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ##### 3. Helpful Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you like about TeamSupport? Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a par GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ##### 4. Customer Support Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [ See 9 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Muskan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan N.") MN Muskan N. Enterprise (\> 1000 emp.) 4.5/5 "Helping team" What do you like about TeamSupport? The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Sol ##### 5. Simple Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [ See 8 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ### 5 Cons or Disadvantages of TeamSupport ##### 1. Learning Curve Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you dislike about TeamSupport? New users may need time to fully understand and leverage all its capabilities. ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Small-Business (50 or fewer emp.) 5.0/5 "This product is taking our Customer Support to the next level." What do you dislike about TeamSupport? There are a few items that are not that intuitive and what you think should be one click takes many more. ##### 2. Slow Loading Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) See Related User Reviews ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ![Tarak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarak P.") TP Tarak P. Mid-Market (51-1000 emp.) 5.0/5 "Experience was really good and also the KB section is pretty much good." What do you dislike about TeamSupport? Nothing. It's just a lag sometimes which I have faced. ##### 3. Slow Performance Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Impressive B2B Features from TeamSupport, but Mobile App has UI issues" What do you dislike about TeamSupport? We have reported mobile performance problems with TeamSupport, which is something we need some update The interface of TeamSupport is old fashioned ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ##### 4. Inadequate Search Functionality Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you dislike about TeamSupport? Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ##### 5. Integration Issues Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) See Related User Reviews CS Callum S. 4.0/5 "Efficient Ticket Management with Room for Customization" What do you dislike about TeamSupport? I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, a MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ![Monika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monika K.") MK Monika K. Customer Service Executive Small-Business (50 or fewer emp.) 8/7/2024 "Experience was really Good" 5/5 What do you like best about TeamSupport? The UI is very simple and also the Search Filters work really great. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Nothing. Everything is good in Teamsupport. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Communication Issues and also it is easy to keep all things whoch we have discussed last time handy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Claudia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia S.") CS Claudia S. Director of Sales Mid-Market (51-1000 emp.) 4/4/2024 "Great customer service from Dante, Andrew and Dan" 5/5 What do you like best about TeamSupport? The team are great at organising sessions to catch up and assist whenever needed. I've had plenty of support during my onboarding. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I have no negative comments. I've been very impressed with the level of customer service and the product to date. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We are able to provide an effective outsourced Livechat solution to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/22/2023 "Might be good for basic ticketing system, but not adequate for more advanced systems" 0.5/5 What do you like best about TeamSupport? Generally good uptime and reliability. Support for simple issues is quick and easy. Easy to use for basic tasks. Has many features that one would expect for a ticketing system. Some customization. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Several parts of the system are poorly designed and make it impossible for us to represent our data in the way we need. Support issues for bugs or feature requests takes forever. We have several bug tickets that have been open for more than a year. API has frequent periods of failing, during with time we cannot access the data from the API. We have had to spend hundreds of hours of our on development time to make up for the above items. Sales promises were not fulfilled. Support for integration with Dynamics 365 was promised to be complete--turnkey--but we were left to figure out how to do several things ourselves with no help. Account reps often promise to get us answers to outstanding issues and don't follow through on them. Some features we thought were going to be valuable turned out not to be as flexible as we thought and were unusuable. Again, poor design. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Full database of our service tickets that is integrated with our CRM. We also have an automated alarm processing system to handle email alarms from our customers' systems and uses the TeamSupport API to update Tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PM Patricia M. Small-Business (50 or fewer emp.) 12/18/2023 "" Software critical to our company's success "" 5/5 What do you like best about TeamSupport? As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? But there are also areas where TeamSupport can improve. In my opinion, its customization options are somewhat limited. The user interface is functional, but lacks in adaptability of settings, workflow and automations. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The software has aided us in solving key operational problems. It has boosted our efficiency in customer interaction management and simplified support procedures. Our productivity and customer satisfaction have both greatly improved through these improvements in handling customers 'problems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller YS Yuki S. Small-Business (50 or fewer emp.) 12/18/2023 "TeamSupport offers full-service ticket tracking and project management support." 5/5 What do you like best about TeamSupport? Working with TeamSupport as an accounter, there are several things I like. With the addition of TeamSupport to our organization, we can offer more effective customer support. We are able to manage and respond to customer queries much better than before. Its asset management and automation capabilities are especially useful in that they facilitate our data management operations. In addition, the API integration has been smooth, so that various groups and brands within our team can communicate more easily. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? But there are aspects of TS that can be improved. Yet the mobile version is missing some functionality, making it difficult to manage customer tickets or collaborate--on-the-fly. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport has solved many problems. It simplifies our customer service procedure, cutting down the time spent dealing with individual tickets. That efficiency has meant better cooperation within the team, and greater customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MJ Michael J. M Mid-Market (51-1000 emp.) 2/21/2018 "The perfect solution!" 5/5 What do you like best about TeamSupport? SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There is nothing we really dislike. Our chat is the envy of our entire service center! Review collected by and hosted on G2.com. Recommendations to others considering TeamSupport: Really learn the product...there is so much it can do! Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We can help our clients with more speed and efficiency than the phone. One chat agent can handle 3 customers at a time. It equips us with the ability to assist with technical issues with ease! Review collected by and hosted on G2.com. Show More 11/16/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RS Rajasegar S. Small-Business (50 or fewer emp.) 10/24/2023 "TeamSupport provides an effective way of creating and following up on customer queries" 5/5 What do you like best about TeamSupport? At first, I hesitated to use a different ticketing system. Nevertheless, with the introduction of Team Support to my team it became clearer to trace the tickets. Through observation, I have noticed better communication between my staff and our clients. Apparently, our “customers” are happier because their questions are answered quickly. Generally, having a Team Support system in place makes it easier for us to handle tickets. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Previously, Team Support had a single windows setting that was time consuming especially when receiving several tickets at the same time. Though it has developed with time there has been some complaints on its performance. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport provides an effective way of creating and following up on customer queries. It has reduced the chaos around tracking and resolving customers’ issues. Therefore, our team would be able to respond more quickly and remain in good standing concerning to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller NC Nadir C. Mid-Market (51-1000 emp.) 10/13/2023 "Software with the greatest impact on the success of our company" 4.5/5 What do you like best about TeamSupport? Team Support has revolutionized the way we work in the cloud infrastructure space becoming a kind of cornerstone tool. Our clients are able to stay engaged and communicate using relevant effective tools that the software employs. The suite of tools provided is specifically designed to enhance the client success thereby helping us to focus on our client relationships. It has also improved internal communication in our team and simplified our project handling process. TeamSupport has in general nurtured a reciprocal relationship between our firm and our customers. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The 25MB per video limit both internally and externally is a bone of contention for me. It is liable to limit the manner on how we share larger content, and I wish they could lift this limit especially wherever remote control of user computer is need. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? This is dealing with the aspect of customer and internal teams’ closeness that is required in Team Support. It has simplified the manner in which we have handled client concerns as we always give timely responses. This implies that I experience less operational glitches for a more coherent administration of cloud operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Mid-Market (51-1000 emp.) 9/14/2023 "A lot of potential, but cumbersome and not robust for search and actions" 3/5 What do you like best about TeamSupport? All support tickets and chat can be put together in one place. We also have the voicemail from our in-bound line send emails directly to the support email, so voicemail transcriptions are there as well. We have options for automation, we can build out contact cards, and I can view the volume of work and the ratings of individual team members easily. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? -There is an 'All Tickets' area where you can do bulk edits, but you can't search/filter from there so if you want to bulk edit specific types of tickets you can't unless you scroll through and manually select them. You can also only bulk edit 50 records at a time, so when we had an issue which generated thousands of invalid tickets, I could not automatically close all of them at once, I had to do it in batches of 50. There is also not a check box to 'Select All' or select a page, so each of the 50 had to be clicked individually. That is an egregious example, but the need for these functions exists every day on a smaller scale. -The automation that can be built in based on triggers will only work on tickets that meet the criteria after the trigger is - built - there is no way to evaluate all existing tickets when it is created, so in the example above I was able to create automation to handle the issue in the future, but I still had to manually edit all of the existing tickets. -Conversely to the 'All Tickets' not letting you search/filter, the search/filter area lets you do that but you can't bulk edit tickets from there -Search often brings up items which specifically do not meet the filters (for example, search for text, filter on Status = New, it will often pull in closed tickets) Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Providing one place for all ticket types (email, chat and voicemail) to be managed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CD Christo d. Small-Business (50 or fewer emp.) 11/17/2023 "Excellent support and great features" 5/5 What do you like best about TeamSupport? How easy it is to support our customers using a centralised application. There are hardly ever any issues, and queries are resolved without hesitation. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Nothing I dislike about the application, for us in South Africa, there can be latency issues from time to time. This is not Teamsupport's issue though. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The B2B module makes it easy to interact with our customers and makes it easy for them to have an overview of their tickets with us. Review collected by and hosted on G2.com. 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