--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### TeamSupport Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [(14 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [(13 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [(9 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [(8 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [(4 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [(3 mentions)](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TeamSupport ##### 1. Features Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. [ See 14 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350430&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ##### 2. Ease of Use Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351687&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ##### 3. Helpful Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. [ See 13 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351867&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you like about TeamSupport? Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a par GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ##### 4. Customer Support Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. [ See 9 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350607&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you like about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive funct ![Muskan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan N.") MN Muskan N. Enterprise (\> 1000 emp.) 4.5/5 "Helping team" What do you like about TeamSupport? The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Sol ##### 5. Simple Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. [ See 8 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350945&qs=pros-and-cons#reviews) See Related User Reviews GJ Genai J. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Customer Communication, Needs Personalization" What do you like about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a ques ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent B2B Communication Office with Continuous Enhancements" What do you like about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm part ### 5 Cons or Disadvantages of TeamSupport ##### 1. Learning Curve Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351523&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "More Than a Ticketing System" What do you dislike about TeamSupport? New users may need time to fully understand and leverage all its capabilities. ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Small-Business (50 or fewer emp.) 5.0/5 "This product is taking our Customer Support to the next level." What do you dislike about TeamSupport? There are a few items that are not that intuitive and what you think should be one click takes many more. ##### 2. Slow Loading Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350309&qs=pros-and-cons#reviews) See Related User Reviews ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ![Tarak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarak P.") TP Tarak P. Mid-Market (51-1000 emp.) 5.0/5 "Experience was really good and also the KB section is pretty much good." What do you dislike about TeamSupport? Nothing. It's just a lag sometimes which I have faced. ##### 3. Slow Performance Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. [ See 4 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350710&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Impressive B2B Features from TeamSupport, but Mobile App has UI issues" What do you dislike about TeamSupport? We have reported mobile performance problems with TeamSupport, which is something we need some update The interface of TeamSupport is old fashioned ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. Mid-Market (51-1000 emp.) 4.0/5 "Good product few things can be improved" What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incov ##### 4. Inadequate Search Functionality Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1351215&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Ticket Visibility and Cross-Team Collaboration in One Place" What do you dislike about TeamSupport? Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ##### 5. Integration Issues Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. [ See 3 mentions ](https://www.g2.com/products/teamsupport/reviews?filters%5Bsentiment_snippet%5D=1350563&qs=pros-and-cons#reviews) See Related User Reviews CS Callum S. 4.0/5 "Efficient Ticket Management with Room for Customization" What do you dislike about TeamSupport? I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, a MR Michelle R. Enterprise (\> 1000 emp.) 5.0/5 "Memory & Organization Support" What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ÁS Ángel S. Quality technician Small-Business (50 or fewer emp.) 11/16/2022 "Teamsupport review" 4/5 What do you like best about TeamSupport? Powerful search tool for tickets. Powerful reports tool as well. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I cannot schedule an alert into a ticket in order to notice me when, for instance, I have to contact someone. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupports help us to manage our customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Travis W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis W.") TW Travis W. Full Stack Web Developer Enterprise (\> 1000 emp.) 8/9/2022 "A great tool for digital support" 4.5/5 What do you like best about TeamSupport? TeamSupport is utilized by other organization members, including our support staff. Sending updates and communicating on a larger scale is simplified with TeamSupport, and you can track everything related to a problem in a single location. Notification information can be easily accessed and updated by our team. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The only issue I have encountered is that things occasionally take a little longer to load. However, it does exactly what I require. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The TeamSupport app is designed to help businesses manage customer relations. This includes tracking and responding to customer inquiries and concerns. The app benefits users by helping them effectively communicate with customers, which can improve customer satisfaction rates. Businesses can save time and money by reducing the need for manual communication between employees. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6962760/official_response/edit) Hi Travis, Thanks for making our day with your positive review! It is customers like you that make our jobs great. We like to think we’re doing a good job supporting our customers and keeping them engaged, and we want to know either way. Please let us know if you loading issue keeps happening and we will be happy to look into it. If you haven’t already, please join our Community discussion group found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers!” Thanks for being a TeamSupport advocate. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 11/15/2022 "Dealerbuilt" 4/5 What do you like best about TeamSupport? The ability to create specific reports for different metrics that we need. That helps a lot. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Sometimes TeamSupport seems unreliable - there are times that we have to refresh the page, because reports show almost like they're on top of each other. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I really like the feature that was implemented place the first ticket at the top of the page. This helps a lot when email chains get very long. Review collected by and hosted on G2.com. Show More 5/15/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lauren F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren F.") LF Lauren F. Community Support Manager Mid-Market (51-1000 emp.) 9/4/2022 "It has great features and can be expanded, and the support is quick." 4.5/5 What do you like best about TeamSupport? I enjoy TeamSupport because it allows me to see what's happening in real time with the companies I oversee. It makes it simple for me to collaborate with individuals in various parts of the United States. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There should be more options to edit things, or users should be allowed to select which columns to view, not only the administrator. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We use it to help users with their claims, inquiries and potential remedies. In addition, we can track all of our customers and identify who has filed a claim. As a result, you no longer have to search for items constantly, and everything becomes more automated. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7071580/official_response/edit) Hi Lauren, Thanks for making our day with your positive review! It is customers like you that make our jobs great. Thank you for your suggestion to include more options to edit, we will pass it along to our Development Team. Reach out any time with questions. And be sure to check out our monthly webinar series exclusively for our clients—TeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform. Thanks for being a TeamSupport advocate. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laina P.") LP Laina P. Software Engineer Enterprise (\> 1000 emp.) 8/8/2022 "Supports our team during software development" 4.5/5 What do you like best about TeamSupport? TeamSupport is simple to initiate and was developed by individuals who care about their users. The customizability options make sense, and I have no trouble finding what I am looking for. New tickets are quickly and easily added to the database. You can jot down a quick note in this system section and then return your call while talking to someone or attempting to contact someone. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Despite its unattractive appearance, the service remains instrumental. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport is a versatile tool that various departments within a company can use to track issues with programs, customers, and employees. It is a user-friendly tool that helps managers and team members communicate and collaborate more effectively to resolve problems quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-6954056/official_response/edit) Hello Laina, We appreciate your positive review. Feedback like yours helps us continue to improve. As a reminder, there are many resources that we provide so that you keep having all the tools you need to make the most of your TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Make sure to join! Thanks again! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/7/2022 "TeamSupport helps me keep track of our customers in many states." 5/5 What do you like best about TeamSupport? My customers are all in one place. I use it every day to keep track of any issues my customers have, and I am able to communicate directly with them. It keeps me organized and creates a timeline of of the communication Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I have not had any dislikes in TeamSupport. The only thing was actually with our TeamSupport admin here at our company. She was always making changes and not informing me. That is not an issue for you all though. She is no longer here so it actually fixed itself. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Keeping track and having all info in one central locaton! Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7080530/official_response/edit) You’re awesome for taking time to post a review! We truly value your input and we are very happy that it works great for you. We appreciate you being part of the TeamSupport family and we look forward to making sure you continue to make the most of your platform. If you haven’t done so already, please join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar, hosted by subject matter experts. These programs will help you make the most of your solution. Thanks for being a TeamSupport champion! Current UserValidated ReviewerSource: Organic TJ Tamara J. EDI Admin Mid-Market (51-1000 emp.) 5/5/2020 "TS Review" 5/5 What do you like best about TeamSupport? I like the timely manner we are moving forward and closing issue, I like that clients can edit the tickets, attach files and everything can be done right through the customer hub and team support. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I do not have many dislikes with Team Support. I really enjoy using the ticketing system. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The length of response time for tickets, the length of resolve time. The benefit is the customer has access to all of their tickets. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-4212971/official_response/edit) Hi Tamara, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We appreciate your feedback! 8/11/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/7/2022 "Exceptional webbased ticket management software that meets the complex needs in the Fintech Industry" 5/5 What do you like best about TeamSupport? Plenty of filters / grouping makes managing life cycle of tickets easy. Easy to see ticket meta data on the right column, making it efficient. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The GUI experience is good currently, however, i wished there was an easier way to see the tickets im working on (instead of placing it at the top bar) . Also the time it takes to load sometimes can be a little slow. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We have had multiple systems internally for different uses which creates an overhead on the internal processes when raising tickets. Now we have one centralized solution and its much more efficient. Review collected by and hosted on G2.com. Show More Response from Lucia Martin of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-7078533/official_response/edit) Thank you very much for taking the time to share your experience! We’re so glad that you find the product exceptional. Our main focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. While we were really glad to hear that you’ve had a good experience so far, it looks like there are areas where we can make it better. We’re always improving our platform and will make our development team aware to factor your feedback into future updates and enhancements. Thanks again for sharing your feedback. Current UserValidated ReviewerSource: Organic NR Natalie R. Product Administrator Small-Business (50 or fewer emp.) 11/18/2022 "Team Support review" 5/5 What do you like best about TeamSupport? Team support helps me organise all my tickets effeciently. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There is nothing that I dislike at this moment Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Helps me work through my tickets faster Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Documentation Specialist and Teamsupport Administrator Mid-Market (51-1000 emp.) 3/16/2021 "Top-Notch trouble ticket system with stellar customer service" 5/5 What do you like best about TeamSupport? Ticket processing can be partially automated and all communication is done via email. The best feature is their stellar support. Whenever we have a question or run into a problem, their response is very fast and they do not just send a generic answer, their answers are relevant and very well explained. They do accept enhancement requests, and keep you up to date with the progress of the request. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? As far as daily operations for our support people, there are no downsides. On the automation side, there are some improvements that can be made, but these deficiencies can be worked around. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We have 30+ customers and growing. Before Teamsupport, it was obvious that as we grew we needed some way keep track of customer issues. Teamsupport has solved that problem. Its powerful reporting capabilities keeps us on top of how our customers are doing. Review collected by and hosted on G2.com. Show More Response from Niki Finegan of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-4648187/official_response/edit) We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university 3/16/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-reviewed iPaaS for enterprise app integration](https://www.g2.com/discussions/what-is-the-best-reviewed-ipaas-for-enterprise-app-integration)[What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[Which solution supports multi-language video subtitles?](https://www.g2.com/discussions/which-solution-supports-multi-language-video-subtitles) [What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)