--- title: TeamSupport Reviews meta_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 891 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend TeamSupport for its **comprehensive feature set** , enhancing efficiency and improving team collaboration and customer service. (17 reviews) - Users find TeamSupport's interface **easy to use** , enhancing their efficiency and overall customer support experience. (16 reviews) - Users appreciate the **helpful support** from TeamSupport, enhancing issue resolution and onboarding experiences significantly. (15 reviews) - Users value the **exceptional customer support** of TeamSupport, noting its helpfulness, communication, and assistance during onboarding. (12 reviews) - Users commend the **automation capabilities** of TeamSupport, enhancing communication and improving overall customer support efficiency. (8 reviews) - Efficiency (8 reviews) - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. (8 reviews) - Case Management (7 reviews) - Communication (7 reviews) - Easy Setup (7 reviews) **What users dislike:** - Users find the **search functionality lacking** , struggling with irrelevant results and limited filtering options on tickets. (5 reviews) - Users find the **slow loading** of TeamSupport frustrating, impacting efficiency during client interactions and ticket management. (5 reviews) - Users experience **ticketing issues** with limitations on filtering, bulk edits, and UI responsiveness, impacting workflow efficiency. (5 reviews) - Users find the **search functionality inadequate** , struggling to efficiently locate relevant tickets and manage bulk edits. (4 reviews) - Users are facing a **steep learning curve** with TeamSupport, finding the interface less intuitive and challenging to navigate. (4 reviews) - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. (4 reviews) - Ticketing System Issues (4 reviews) - Ticket Management (4 reviews) - Users experience **significant time delays** when awaiting support responses and navigating lengthy email threads. (4 reviews) - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. (3 reviews) ## TeamSupport Reviews ### 1. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 **What do you like best about TeamSupport?** Robust and easy to use. It takes less than 30 min to get an new agent online and answering chats. **What do you dislike about TeamSupport?** Wish that it offered call recordings. I love the ability to move into a live call but we will not use this feature if the calls cannot be recorded and stored. **What problems is TeamSupport solving and how is that benefiting you?** Communication with potential clients who are visiting our websites. The ROI is awesome. My team is able to handle a greater volume of questions compared to email and phones. ### 2. Great CS call software **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 24, 2018 **What do you like best about TeamSupport?** The GUI is nice and easy to use. I also appreciate the customer service I have received **What do you dislike about TeamSupport?** Sometimes I find it to be a little quirky, duplicate issues and integration issues **What problems is TeamSupport solving and how is that benefiting you?** better customer service ### 3. Affordable, reliable and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic L. | Principal, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 20, 2018 **What do you like best about TeamSupport?** Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. **What do you dislike about TeamSupport?** I really can't think of anything. We've been using them for a few years and never had issues **Recommendations to others considering TeamSupport:** Give it a try. Very affordable and a gteat support team who can help **What problems is TeamSupport solving and how is that benefiting you?** Allows us to engage users coming to our hvac website and schedule more appointments. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Manager, Client Service, Financial Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. **What do you dislike about TeamSupport?** Haven't had any dislikes that we have encountered. **What problems is TeamSupport solving and how is that benefiting you?** With the way we communicate with each other now, many people don't have time to be on the phone - yet they still need to have someone address their concerns. Having the ability to chat with clients real-time is a huge benefit. ### 5. Great chat service and fast response from support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin C. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 **What do you like best about TeamSupport?** I liked how easy it was to set up. We have it connected with Salesforce so that sometimes can be a project already. It was easy to get it connected and the initial implementation was all taken care of by them. **What do you dislike about TeamSupport?** We like everything so far. We have had the software now for 2 years and no real issues. **What problems is TeamSupport solving and how is that benefiting you?** It was great to have the clients in salesforce automatically update based on chatting. ### 6. TeamSupport likes to address the bigger picture in Customer Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 09, 2018 **What do you like best about TeamSupport?** We are having a good experience with teamsupport, it changed our way of working with our customer. **What do you dislike about TeamSupport?** some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement. **What problems is TeamSupport solving and how is that benefiting you?** automatically adding contacts makes for a messy contact database, yet we can't turn it off because we need the contacts - cumbersome to fix the customer/contact database ### 7. Good Technology, Better Customer Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 27, 2018 **What do you like best about TeamSupport?** Easy Implementation, very good customer service. I can always get a fast answer to my questions through the chat platform. **What do you dislike about TeamSupport?** Limitations of the overall chat platform. I have considered exploring other platforms because of some of the limitations / features not available with snapengage. **What problems is TeamSupport solving and how is that benefiting you?** OPEX of support and repair services. We have been able to see a cost reduction by using CHAT. It is realized through the ability for our agents to handle multiple chat sessions simultaneously, whereas with a standard call center phone call, it is one agent supporting one customer call for the duration of the handle time. This is more efficient. ### 8. Team Support is Phenomenal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 20, 2018 **What do you like best about TeamSupport?** We love the ability to have public and private conversations among team support tickets. **What do you dislike about TeamSupport?** Unable to send confirmation emails from in-house support tickets **Recommendations to others considering TeamSupport:** Team Support's own customer service and ability to work well with US as a business is worth doing business from them. **What problems is TeamSupport solving and how is that benefiting you?** a way for all managers and CSRs to interact with each other concerning a support ticket ### 9. SnapEngage Review - Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 **What do you like best about TeamSupport?** It was very easy with Snapengage to get chat set-up on our site and get our team trained. We started small and built up to 14 chat agents. We use HubSpot as well so the integration functionality was helpful. **What do you dislike about TeamSupport?** No concerns to mention. The SnapEngage team jumped in and helped with any issues we had. **Recommendations to others considering TeamSupport:** The tool is the easy part. Having agents trained and engaged is much harder, especially if chat is new to their jobs. **What problems is TeamSupport solving and how is that benefiting you?** We use chat to engage with potential recruits and sales leads. This is helping us provide faster service while also improving our analytics and visibility. ### 10. Great service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** The rapid support the customization options the ability to have the widget on multiple sites **What do you dislike about TeamSupport?** Kind of expensive for HIPAA compliant chat the analytics aren't great there is no option for users to select their preferred language the customization fields are a little clunky in terms of formatting **What problems is TeamSupport solving and how is that benefiting you?** online help desk for HIV prevention. anonymity for our users as well as HIPAA compliance are key ### 11. Great functionality with straightforward operation **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** Easy to use, intuitive interface, great customization to perfectly match our website and communication style. **What do you dislike about TeamSupport?** Separate widgets needed for multiple teams to get chats directed from specific URLs. **Recommendations to others considering TeamSupport:** Definitely is a great product with an awesome support team. **What problems is TeamSupport solving and how is that benefiting you?** SnapEngage helps us to immediately communicate with customers and saves many unnecessary phone calls, as well as increases our engagement with customers to improve our service. ### 12. TeamSupport has streamlined our customer service expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 29, 2018 **What do you like best about TeamSupport?** I like the flexibility that we have with how we interact with the product. Our last reporting tool was very rudimentary and difficult to navigate. TS allows us to enter calls quickly and easily navigates it's interface. **What do you dislike about TeamSupport?** I can't think of anything that I dislike. I do know that I'm not getting everything out of the product that I can, but that just requires more training on my part. **What problems is TeamSupport solving and how is that benefiting you?** We're now better equipped to search and keep track of ongoing issues. ### 13. Able to facilitate some custom processes, but limitations are becoming apparent **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 21, 2017 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** We are now using TeamSupport as a service desk product, a customer self-service product, and help desk product, and TeamSupport has been customizable enough to accommodate all of these use cases. The majority of the styling of the user portal is customizable, with some small (but annoying) exceptions. This allows us to maintain consistent branding across our main site and our customer hubs. Additionally, TeamSupport recently updated the styling on the administrator portal, which was quite nice as it coincided with our onboarding. **What do you dislike about TeamSupport?** There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a significant amount of scrolling to get through. Additionally, customizing the CSS on the customer hub is tricky, as certain script-generated elements are difficult to target as you can't add custom classes to the elements. Furthermore, the user permissions settings are quite unintuitive, and can easily cause teams to lose track of tickets in their system due to a mislabeled group or ticket type associated with tickets. **Recommendations to others considering TeamSupport:** If you are considering TeamSupport, you should do so if you are seeking more customizability in administrator functions compared to your existing solution. Also, take advantage of your account contact. They are invaluable and go above and beyond to answer your questions. **What problems is TeamSupport solving and how is that benefiting you?** We are better able to communicate with our customers and maintain a record of requests between us and them, as well as communicate internally and route requests to the correct people across various departments and teams. ### 14. Good ticketing/CRM System **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan K. | Client Support Team Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 25, 2018 **What do you like best about TeamSupport?** The ability to create custom fields for data tracking. The ability to post public or private comments. The watercooler is also a cool feature. **What do you dislike about TeamSupport?** Some of the reporting can be a little difficult when using custom fields. **Recommendations to others considering TeamSupport:** Team Support has excellent uptime and accomplishes everything our helpdesk needs. **What problems is TeamSupport solving and how is that benefiting you?** We use team support for our front line email support as well as to log phone calls. ### 15. SnapEngage: Oh Snap! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 20, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** I like how easy it is to use. It allows me to communicate with customers quickly and easily. It’s easy to learn, easy to teach, and lovely to use. **What do you dislike about TeamSupport?** The only thing I dislike is that occasionally the SalesForce integration doesn’t always link up the way I want it to **Recommendations to others considering TeamSupport:** Definitely give it a trial run if you need chat software. They are super easy to work with and super easy to use **What problems is TeamSupport solving and how is that benefiting you?** We see quite a few benefits of using it. It allows us to talk to customers in real time,, which is lovely. ### 16. TS review **Rating:** 4.0/5.0 stars **Reviewed by:** Claude B. | Customer Service Manager, Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 04, 2018 **What do you like best about TeamSupport?** The different options it gives us with having case management, inventory management and software distribution **What do you dislike about TeamSupport?** The flow of the ticket page is not real good. I have raised that with support as a feature, you loose the information as you scroll down and have to get back to the top to see the basics of the tickets **Recommendations to others considering TeamSupport:** Make sure your data is clean and that you have tested the integrations you want well. Setup a test site first. **What problems is TeamSupport solving and how is that benefiting you?** Customer service ### 17. Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 05, 2018 **What do you like best about TeamSupport?** We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features. **What do you dislike about TeamSupport?** The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in. **What problems is TeamSupport solving and how is that benefiting you?** Collaborating with customers is never easy using online tools, but Teamsupport has made it easier. Teamsupport provides the right features which help you focus on managing customers. it helps great with support and ticket management as well. ### 18. TeamSupport - Just as the name suggests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 01, 2018 **What do you like best about TeamSupport?** Great User Interface. Very convenient to use. Archiving & Retrieval of tickets is very helpful. Requires very little training. Makes collaboration with clients, a piece of cake. **What do you dislike about TeamSupport?** There are not very many defects. Although they can improved their customer service and a better documentation system. **What problems is TeamSupport solving and how is that benefiting you?** Day to day problems - for logging errors and conveying the same to the clients. A regular email would work, but it would be harder to search, with the huge number of updates to the errors. This system lets us keep it all organized and ready to provide the details anytime. ### 19. Easy to use and higly effective live chat tool **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel N. | Marketing Technologist, Information Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 **What do you like best about TeamSupport?** Takes two-three hours to ramp up a new admin and less than 30 mins to ramp up a new agents. Easy to deploy and extremely easy to use. Great proactive triggering options. Good integration options. **What do you dislike about TeamSupport?** Needs more work on the analytical side, missing some highend features. **What problems is TeamSupport solving and how is that benefiting you?** Inbound sales and customer support on our websites ### 20. Getting Started with Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne K. | Support Team Leader, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2016 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** Team Support has some great features. There is great flexibility in some of the setup. After setup, it is very easy to use. Reporting capabilities are great and Ticket Views allow you to drill down to see nearly anything in the system with ease. **What do you dislike about TeamSupport?** Some glitches occasionally. There is no good way to get new requests handled. There are several features that we would like 'tweaked' to our needs and those things are not possible. Some of the features would be totally great if they would have a few options for usage. All fields cannot be reported on or set up in Views. Increasing this capability would be a benefit for us. **Recommendations to others considering TeamSupport:** Be sure to know and understand how all of the features work within Team Support before beginning configuration. We started in one direction and then needed to change course, which was a bit cumbersome. Still, a fairly smooth transition for the users and customers. **What problems is TeamSupport solving and how is that benefiting you?** We are a customer support help desk providing service to hundreds of customers. Our ticket tracking system is crucial to our success and our customers. Transitioning to Team Support was very easy for our customers. It is very easy for our customers to open tickets for our team. Team Support is doing a great job for us. ### 21. Feature rich, extremely well built, almost overbuilt **Rating:** 3.5/5.0 stars **Reviewed by:** Alex K. | Junior Web Developer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 11, 2017 **What do you like best about TeamSupport?** I personally am not a primary delegator of teamsupport at my job, rather I'm assigned tickets once in a while for the most part. Thus, I don't actively login often. This is where their email notifications/API comes in for me and saves the day. Sure I don't always enjoy getting assigned tickets, but that's not teamsupport's fault. Ironically, it's nice to not have to log in at all, and to be able to use the system via email. However, I will log in for particularly lengthy tickets with lots of back and forth. It's much easier to see the separate messages in the app itself. Also in the app are TONS of impressive features. Unfortunately I don't ever really have to use them, but I can imagine other companies making great use of them, although I admittedly don't know how well they work. **What do you dislike about TeamSupport?** I do like the ability to make private and public actions, but it wasn't intuitive at all to me how to make this happen, or really that it was an option. When you log into the portal and land on your personal homepage, there are a million different things to click. This is useful for power users, but for me, it's kind of distracting. I don't want to say 'overwhelming' but it's a little too much. When I am within a ticket, the same thing applies. There are also tons of different statuses for tickets (which is a good thing) but for a newer user it just is a little too much. I definitely could have used some guidance when first learning it. **Recommendations to others considering TeamSupport:** Have someone tutor you through the most important features for your company. Check out all the features and see how useful they may be to you. Some might be too much for your team, or maybe your team could totally benefit from them. **What problems is TeamSupport solving and how is that benefiting you?** This allows us to make all the people making requests to email one CENTRAL email where a manager can delegate tasks and put them into a schedule or list. This is much better than that one, two, or three people who talk to me even when my "busy" flag is posted as my status asking for "one little change". lolz. This allows work to be tracked and recorded, rather than losing/forgetting those favors that people ask for. So #1 project organization and delegation. #2 efficiency ### 22. Team Support Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon H. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 11, 2017 **What do you like best about TeamSupport?** I am the TeamSupport admin for our business, Paperless Solutions, Inc.. I really enjoy the customization in place to tailor their website to meet our specific business needs. The interface is easy to use and navigate, especially the use of tabs along the screen allow us to multitask without needing to jump back and forth between 2 windows. TeamSupport technical support has been very knowledgeable and friendly, whenever I've had to deal with them. Shout out to Andre! **What do you dislike about TeamSupport?** The main feature that I dislike about team support is the inability to share/control screens with a user. There is a customer chat feature, however it is valuable to see what a customer is having difficulty explaining. Being able to control the mouse for the customer would also be essential. My only other complaint would be the lack of auto refreshing within TeamSupport, specifically the ticket section. I have to click on a column to sort it in order for a new ticket to appear. **Recommendations to others considering TeamSupport:** The TeamSupport support hub is very useful, however in addition to that, they offer free webinars every month on new topics and even explain commonly used features to make sure they are being implemented optimally. **What problems is TeamSupport solving and how is that benefiting you?** Our business focuses on enterprise content management solutions, so we use our TeamSupport site in a myriad of ways. We use custom statuses for releasing and upgrading our software, the knowledge base to keep track of reoccurring issues, company and customer contact lists for communication, and also have integrated the ability to post to Slack. ### 23. Team Support - Flexible ITIL Solution, Good value with evolving features **Rating:** 4.5/5.0 stars **Reviewed by:** Martin S. | Support Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 11, 2017 **What do you like best about TeamSupport?** Simple, yet powerful UI allows easy training for staff and provides effective ticket management, REST API connected to power BI provides a powerhouse reporting machine with up to date statistics for the organisation. SLA control is great and customisation of ticket page fantastic. **What do you dislike about TeamSupport?** Missing some simple intuitive features such as reports not being interactive (Do not click through to ticket list) and rather than an update button for ticket changes, the auto save feature sometimes does not save the change so you need to refresh the ticket a lot - this becomes second nature. **Recommendations to others considering TeamSupport:** TS is a great alternative to over complicated Ticket management Software - it provides a flexible ITIL compliant system at a fraction of the cost compared to other products. Once configured, it is simple to use and easy to train users. **What problems is TeamSupport solving and how is that benefiting you?** TS is allowing Me to run a Support function across tens of clients, using different Products and all with customised SLA configuration and individual needs. I can monitor the status of ALL tickets using the dashboard and stay on top of SLA and meet customer needs more effectively. Also worth noting that the spend on our ticket system is now a QUARTER of what we paid last year. ### 24. Good Tool for Lead Gen/Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 14, 2017 **What do you like best about TeamSupport?** Reporting is great, helping teams understand their metrics and where to improve. Only notifies agents after the chat has been responded to. **What do you dislike about TeamSupport?** The distribution system. It isn't logical - if an agent's chat window pops open for ANY visitor, they are taken out of the round robin. This creates lopsided chat distribution because it is based on VISITS and not ENGAGEMENT. **What problems is TeamSupport solving and how is that benefiting you?** Capturing leads that are on the fence that wouldn't have otherwise filled out a contact form or left with unanswered questions. Better customer service for current clients. ### 25. TeamSupport review **Rating:** 3.5/5.0 stars **Reviewed by:** Sara C. | events and communications office, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 04, 2018 **What do you like best about TeamSupport?** I like that there are less miscommunications when my team is using B2B and it makes our work more time efficient. **What do you dislike about TeamSupport?** We are new (couple of months) to the support software so we have not found any downsides yet. **What problems is TeamSupport solving and how is that benefiting you?** we are able to rapidly work together/collaborate between my team members/colleagues when trying to solve customer inquiries. ### 26. Team Support review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 18, 2018 **What do you like best about TeamSupport?** Simple to use, intuitive, lots of updates, nice interface, fast loading and performance based. **What do you dislike about TeamSupport?** sometimes its not reliable and I've had instances where the server goes down for a couple hours. Not too often, but it happens. **What problems is TeamSupport solving and how is that benefiting you?** Custom support tickets for our company's requests for utilities billing software needs. ### 27. Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2018 **What do you like best about TeamSupport?** I love how Snap Engage pops up on our customers' computers so they can chat easily and feel welcomed. Snap Engage also has features that make responding to customers faster and easier. **What do you dislike about TeamSupport?** Nothing at all! We are really happy with the snap engage service **What problems is TeamSupport solving and how is that benefiting you?** Customers often want to ask a quick questions without needing to wait for an email response or pickup the phone. It works easier for the agents to because they resolve the issue immediately, instead of waiting for a customer to respond to their emails as well. ### 28. Revisión de soporte del equipo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 25, 2018 **What do you like best about TeamSupport?** they allow you to give each customer a tailored support experience, with ticket fields and flows that make sense to you, tickets are categorized, prioritized, and assigned to the correct agent or group automatically **What do you dislike about TeamSupport?** There is nothing I dislike about Team support. **What problems is TeamSupport solving and how is that benefiting you?** We resolve all types of issues ### 29. Reliable, feature-rich chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** We have been using SnapEngage for a couple years now and we have had zero issues. The analytics available really help in identifying user issues and agent coverage. **What do you dislike about TeamSupport?** Our agents were running into a problem where multiple reps are trying to answer a customer at the same time, but we are not realizing that the chat is being attended by another rep until one of us finishes typing our response and it kicks the other person out. **What problems is TeamSupport solving and how is that benefiting you?** It helps us assist customers at key points of the conversion path. ### 30. Snapengage **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Director, European Marketing, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** The ability to setup multiple widgets for different countries **What do you dislike about TeamSupport?** I would say it's quite basic, and I would like to be able to use Zapier to automate certain actions of the back of the chats. **What problems is TeamSupport solving and how is that benefiting you?** We wanted to be able to answer our customers enquiries quickly, efficiently, and most importantly immediately. We didn't want the customer to have to wait for an answer like they would with email, we wanted to be able to get the answer to their question quickly. Snapengage is enabling us to do that. ### 31. Good for business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 03, 2018 **What do you like best about TeamSupport?** The ability to perform real live team supports is helpful **What do you dislike about TeamSupport?** Bandwidth allocation is misleading. Some could end up doing better. **Recommendations to others considering TeamSupport:** Yes **What problems is TeamSupport solving and how is that benefiting you?** There are a few minor issues here and there with connections that can easily be fixed. ### 32. Snap Engage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Christina J. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 05, 2018 **What do you like best about TeamSupport?** That if someone doesn;t respond to the original "Can I help you" message" it doesnt show up in my queue **What do you dislike about TeamSupport?** That it disconnects a chat after inactivity. Sometimes I am responding to someone else or answering a call. **Recommendations to others considering TeamSupport:** Answer as quick as you can, or the chat will disconnect **What problems is TeamSupport solving and how is that benefiting you?** Some times people dont want to talk on the phone and just need information on our website. ### 33. Excellent customer service software for B2B **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 30, 2017 **What do you like best about TeamSupport?** The major feature I like about this application is its simple appearance. It is actually very easy to execute too. Pricing tiers are reasonable too. This application makes customer management lot easier in many ways. For instance, it allows to easily track and view customer details, access/track data on customer issues, collaborate with the team. The built-in live chat function is an amazing feature.Another thing that I like about it is that a majority of its features are customizable. Overall, TeamSupport is a reasonably priced software with excellent value. **What do you dislike about TeamSupport?** Not too many things to dislike about this software. However, it would be great if they could update some of the features. **Recommendations to others considering TeamSupport:** Firstly, the software is reasonably priced. Pricing tiers are well structured. It has a simple appearance and the execution is quite easy too. I would definitely recommend this to a customer service focused company. **What problems is TeamSupport solving and how is that benefiting you?** The TeamSupport features have allowed us to deliver smooth and functional customer support. Absolutely recommend TeamSupport for B2B !! ### 34. Great software & support **Rating:** 5.0/5.0 stars **Reviewed by:** Esther C. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** Easy to use & set up. Good reporting & analytics. **What do you dislike about TeamSupport?** Nothing. I'm very happy with the tool. **What problems is TeamSupport solving and how is that benefiting you?** Helps us offer chat for our marketing prospects & existing clients. Offers an easy option for people to contact without having to fill out a form or make a phone call. ### 35. Easy to get started **Rating:** 4.0/5.0 stars **Reviewed by:** Peter E. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 26, 2018 **What do you like best about TeamSupport?** It's quick and easy to get going with TeamSupport on the fly. There are also more features that you can learn and configure if you wanrt **What do you dislike about TeamSupport?** It can be slow and there are some bugs here end there. **What problems is TeamSupport solving and how is that benefiting you?** It's easy to handle customer inquiries. ### 36. Simple to Use and Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** The chat function was very easy to set up and was quickly in place for the organization to use. My staff was able to understand the concept of chat and how to use it. The support from SnapEngage is great, they quickly respond with answers and always follow up if needed. **What do you dislike about TeamSupport?** At this time I have not found anything that I dislike. **Recommendations to others considering TeamSupport:** This application was super easy to set up, train and start using. **What problems is TeamSupport solving and how is that benefiting you?** Customer service communication channel through our website. ### 37. It is good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 23, 2018 **What do you like best about TeamSupport?** The multiple support call tab opening in same time is very helpful. **What do you dislike about TeamSupport?** The calendar time zone is confusing when teams works in different time zone. **What problems is TeamSupport solving and how is that benefiting you?** Its faster to get/provide the feedback from/to customer by using TeamSupport ### 38. Excellent customer support service software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review. **Reviewed Date:** December 30, 2017 **What do you like best about TeamSupport?** Features are customizable. Easy execution. One doesn't need to be a tech savvy to use this software. OK interface. Visual support tools extremely helpful to address customer issues. Well designed pricing tiers **What do you dislike about TeamSupport?** I have noticed random bugs but besides this, there is not anything particular that I don't like about this software. **Recommendations to others considering TeamSupport:** If you're looking for a customer support service software then TeamSupport can a good choice. Mainly for B2Bs. **What problems is TeamSupport solving and how is that benefiting you?** Before we started using TeamSupport, out team always faced problems especially in tracking customer information and issues. Now we do not have this problem anymore. We can easily access customer details, track customer issues and address them. The built-in LiveChat function is one of the most excellent components of team support. Overall, TeamSupport has helped my team to stay more organized and efficient than before. It is actually a cost-effective option for mid-sized companies. ### 39. This Product Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick R. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 14, 2018 **What do you like best about TeamSupport?** All around the product as a whole is excellent **What do you dislike about TeamSupport?** They don't have a standalone mobile app that you can install **Recommendations to others considering TeamSupport:** It was a great move, they sign a BAA and don't charge extra, just all around a great company **What problems is TeamSupport solving and how is that benefiting you?** Everything moving from SF to TeamSupport **Official Response from Matt Brown:** > Hey Nick, thanks for the review! Just wanted to let you know there is now a standalone TeamSupport mobile app for iOS and Android devices. You can learn more and download it here - https://www.teamsupport.com/mobile-app-iphone-android ### 40. Simple, powerful chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 20, 2018 **What do you like best about TeamSupport?** I've implemented SnapEngage at a couple of businesses and it's just deadpan simple. Its integration with CRM and marketing automation helps unite the customer experience and overall, it's a big win for customers who just want an easy way to get answers fast. **What do you dislike about TeamSupport?** Wish they'd provide free onboarding for teams so we could have rolled this out a lot faster than we did. **What problems is TeamSupport solving and how is that benefiting you?** Customer experience is a win, reducing our inbound call center volume and getting customers answers faster. ### 41. A wonderful product **Rating:** 4.0/5.0 stars **Reviewed by:** Nick C. | Client Experience Coordinator, Internet, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 01, 2018 **What do you like best about TeamSupport?** I like that the system is an easy to use interface to chat with our current clients. **What do you dislike about TeamSupport?** I wish that some of the questions asked before chat began were required. **What problems is TeamSupport solving and how is that benefiting you?** Customer Relationship management in a timely fashion. ### 42. Nice Program with awesome support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 25, 2018 **What do you like best about TeamSupport?** The best thing about Teamsupport is that most of the the styling of the user portal is customizable which I believe is a huge advantage.Also customer's ability to submit a recording of their issue live and submit screenshots to their tickets is an added advantage. **What do you dislike about TeamSupport?** Well as of now I cannot think of anything that I dislike about this product. However I will let you all know if something pops up. **What problems is TeamSupport solving and how is that benefiting you?** We use it for our client-software interactions. This ticket system gives the clients more freedom and involvement in their tickets and communication is much improved than phone/email. This also helps us maintain a record of requests and keep better communication with our customers. ### 43. Great collaborative software with many different features **Rating:** 5.0/5.0 stars **Reviewed by:** Gwendolynn S. | Software Support Specialist, Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2014 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** I love that Team Support is a "one stop shop" for many different facets of support and team workflow. From this one application, we can manage all our email support requests, chat with other reps about tickets, pull meaningful reports about our support volume AND now we have integrated customer support Chat. We can also use it track and prioritize projects. Teamsupport is always enhancing their product to make our jobs easier. They are also very responsive to idea requests. **What do you dislike about TeamSupport?** Some of the reporting and sorting features still need improvement to be most useful. For example, when you search by ticket tag I'd love to be able to preview a result before clicking on it. Also, the in-ticket screen recorder is nice but it needs a few more 'frill's (like selecting a portion of the capture window and better stop/pause/start control interface) to replace my current screen recorder. I also have a hard time searching for tickets by keyword and sometimes the search bar is simply nonresponsive. These are small things compared to the many benefits of the system, though! **What problems is TeamSupport solving and how is that benefiting you?** Before using Team Support my company relied on a shared email address and split up tickets according to timed shifts (one person ends at 11:59 and another begins at 12:00.) Luckily, when I came to my company they had already been using Team Support for 1 year. More recently, the integrated customer Chat feature with great response from our clients. We only see this improving our support quality as we can help customers with quicker support needs immediately. ### 44. Not good for account management **Rating:** 0.5/5.0 stars **Reviewed by:** David L. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 18, 2018 **What do you like best about TeamSupport?** theres not much to say but I guess its nice that you can delete messages **What do you dislike about TeamSupport?** could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally **What problems is TeamSupport solving and how is that benefiting you?** none ### 45. Smooth operation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2018 **What do you like best about TeamSupport?** I think that the best aspect of using it is the ease of operation through it. No confusion. Laid out nicely. **What do you dislike about TeamSupport?** There could be a bigger menu with more sub-menus. **What problems is TeamSupport solving and how is that benefiting you?** Integrates all of the employees in the teams into one direction and interface. ### 46. Great tool - easy to customize for our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 23, 2018 **What do you like best about TeamSupport?** Personally I like the Wiki the most. I have notes everywhere and kept thinking I should organize them some way. We got TeamSupport and I found my organization tool in the Wiki. **What do you dislike about TeamSupport?** Editing tools go off the top when you scroll down in an article you are editing in the Wiki. **What problems is TeamSupport solving and how is that benefiting you?** Utilizing the flexibility of categorizing our calls allows us to determine what items are issues or that we need to notify tech about. ### 47. Wish I would have done this sooner **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan O. | Digital Marketing Manager, Consulting, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 20, 2018 **What do you like best about TeamSupport?** It's easy to setup on your website and get started. Lots of options to make an immediate splash **What do you dislike about TeamSupport?** Better clarification on the features on some of the pricing tiers would have been nice **Recommendations to others considering TeamSupport:** It's easy to setup and they can help get your live chat agents up and running with the tool too **What problems is TeamSupport solving and how is that benefiting you?** It's about meeting potential customers where they are. Right now, that's immediate access to people who can help solve their problems. ### 48. Great tool for B2B support **Rating:** 4.5/5.0 stars **Reviewed by:** Barclay B. | Director of Customer Success (Support and Services), Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 28, 2016 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TeamSupport?** TeamSupport was built with B2B support in mind. The ticket flow really focuses on collaboration and allowing the team to help each other. The KB creation process is incredibly easy and has allowed us to quickly create a meaningful KB for our customers. The integration with SFDC allows the tickets to sync back to the account so our sales folks can see what is happening with out customers. The UI is very easy to use and has been very responsive. The customer hub is easy to configure but customizable so we can create the look and feel we want. **What do you dislike about TeamSupport?** There are a couple features that would be nice to have. Ticket automation only runs one time per ticket even if the criteria are met again. Cloning a ticket clones everything including the integration info and then breaks the integration for the old ticket. **Recommendations to others considering TeamSupport:** Sign up for the trial and get some of your old tickets in the system. You can walk through your workflows and make sure you can do everything necessary for your support team. **What problems is TeamSupport solving and how is that benefiting you?** Team collaboration was a big issue that was solved with Team Support. We now are able to have the team work together on the tickets. I think the biggest benefit was the ease of setting up a KB and customer portal, we have a much more robust portal that we did previously. ### 49. Decent App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2018 **What do you like best about TeamSupport?** Simple to use, execute, and appearance help desk app. **What do you dislike about TeamSupport?** Dated user interface. Some features are not up-to-date with the technology. **Recommendations to others considering TeamSupport:** Good application although some features are poor. Good for SMB applications. **What problems is TeamSupport solving and how is that benefiting you?** Ticket management. ### 50. Great Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Kishion G. | Supervisor, Application Support , Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2017 **What do you like best about TeamSupport?** I like the Customer Chat feature. It helps to assist customers live without having to send emails back and forth. I also like the Ticket Automation feature as this is very useful in managing our tickets automatically without having to go through each ticket. The reports are also great for tracking all the different metrics that are available. The way that you can customer your view of tickets is also useful so that each support agent can choose what columns are shown. Each person usually has it set up differently which works for each person. User management is also very simple and easy to understand. I like the way how we can manage permissions for users very detailed so that we can customize what each user has access to. Being able to create different ticket views is also helpful for when you are managing multiple different departments. Example, we have our Support, Accounts, and IT Team using Team Support so we had to create different Groups and Types of tickets. Team Support makes it an organized process so that tickets can be tracked properly without getting confused. **What do you dislike about TeamSupport?** Not having translations. It would be nice to integrate with Google translate. **Recommendations to others considering TeamSupport:** Test out the system before making a decision. **What problems is TeamSupport solving and how is that benefiting you?** We have seen the benefits in comparison to other ticketing systems. Team Support is much more efficient in handling tickets and managing customers. ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?%3Butm_campaign=SK&%3Butm_content=ITA_microsoft-development-program&%3Butm_medium=Dan-programera&_=&page=8&q=excel§ion=pricing&secure%5Bexpires_at%5D=2026-09-11+22%3A02%3A18+-0500&secure%5Bsession_id%5D=aadb380b-6c9f-4f14-b93f-156b756f4dc8&secure%5Btoken%5D=560f220b1a7ead02bb5e0410ea691761ce33c3eaa202ba537c42a261727d5ba7&format=llm_user) ## TeamSupport Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Predictive Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,707 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,691 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 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