TeamSupport Reviews & Product Details

I love the ability to track my clients customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had not way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product to review articles and provide them with tools for self help. Review collected by and hosted on G2.com.

We have very few items that we dislike. We would like to see more flexibility in creating reports so we can measure different items of interest. Currently reporting is limited in what we can create. We would like to see more flexibility in On line Chats for specific clients or products. Review collected by and hosted on G2.com.

Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are . Allows you to transition one ticket type to another with ease. Review collected by and hosted on G2.com.

There isn't anything I would change personally Review collected by and hosted on G2.com.

It help us to get connect with the team, its a web based customer service software focusing on B2B and team connection. Review collected by and hosted on G2.com.

Less user featues, limited functionality Review collected by and hosted on G2.com.

Quick reply and clear method to discribe the problem. New AI tools easily summerised the tickets and assisting with great help. Review collected by and hosted on G2.com.

Need more tools like AI which really faster the solutions and making things better. Review collected by and hosted on G2.com.

The support team is fantastic; the interface is amicable! Review collected by and hosted on G2.com.

Sometimes the site has some bug that leads you to miss information regarding times. Review collected by and hosted on G2.com.

There are a lot of feature like we can inttigrate with SNOW portal, Public, private comment and auto closure request of the ticket and many more Review collected by and hosted on G2.com.

I do not find any dislike about team support Review collected by and hosted on G2.com.

Features which helps to download reports Review collected by and hosted on G2.com.

I like everything about teamsupport. There are no cons now in the product. Review collected by and hosted on G2.com.

One thing I absolutely love is the knowledge sharing capability. It makes it so easy for our team to share information and resources. Everyone stays on the same page, and our communication has never been better. Review collected by and hosted on G2.com.

I don't like that the Dash Board doesn't autorefresh. It causes me to miss things sometimes. Review collected by and hosted on G2.com.

I like the kind of filters to search and also the reports building is easy for daily work.

Support team also works really good. Review collected by and hosted on G2.com.

Nothing. It's just a lag sometimes which I have faced. Review collected by and hosted on G2.com.

I realized that TeamSupport is a useful tool while working in a Devops cloud environment and would be highly required by small firms like ours. Its ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team, on the other hand, found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us. Review collected by and hosted on G2.com.

However, there are a few quarks that can be little irritating. The other limitation web based automatically logs off after a specified time which means consistent refresh to the system so that you do not log-off when using specific commands such as action bar or search fields. Review collected by and hosted on G2.com.