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EX

Edison X.

IT Technical Mananger

Small-Business (50 or fewer emp.)

4/22/2020

"I have used the trial version of this platform and i am impressed wit the flexibility."

4.5/5

What do you like best about Teamleader?

I think this is power-full and is good platform for project approval and sales manager. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

At the bingeing you need to be familiar with the platform sow i thin need clear tutorial step by step customization Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Hi Edison! Thanks for trying out our tool and taking the time to leave a review. We have several ways to help you get familiar with the tool and get started in no time. You can read all about it here: https://www.teamleader.eu/get-started

JN

Jai N.

Software Engineer

Enterprise (> 1000 emp.)

4/15/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great tool"

4/5

What do you like best about Teamleader?

It helps me manage tasks and monitor deadline Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

Could be a bit loud clutter free but overdo great tool Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Thank you, Jai!

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/11/2019

"Usable CRM system, with limitations"

3.5/5

What do you like best about Teamleader?

Easy to use software, tracking deals, updating contact info and creating projects works great. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

Limited possibilities of integration external emailing campaigns (like MailChimp) to the ticketing system. No possibility to schedule a follow up template email, all have to be done manually. Email comes in without mark-up, pictures oftentimes don't get shown inline and colour of text etc is gone as well. Very difficult because often times clients use their normal email. The integration with Gmail is fine, it's good you can create a ticket out of a new email, but if you answer it in TL you loose the benefits of Gmail (because you're now using the ticketing system of Gmail again), and staying in Gmail is not an option (because new emails aren't added to TL automatically, and clicking every new email and adding it to an existing ticket is just dreadful). Lastly, when searching in the main search block for a company, contact or project, often completely irrelevant results show up. Only when you type in the full name of the company/contact it might appear, and sometimes only if you search in the "company" search block etc. Review collected by and hosted on G2.com.

Recommendations to others considering Teamleader:

Great CRM option for small to medium sized companies. Don't expect too much room for customisation. They recently added a Belgian company aiming at the larger companies, wondering what that will bring. Review collected by and hosted on G2.com.

What problems is Teamleader solving and how is that benefiting you?

Tracking new leads, maintaining contact, managing accounts and adding subscriptions. Basically managing everything that has to do with direct customer (b2b) contact. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Thank you for this honest review! If you are looking for more elaborate options aimed at larger companies, you can indeed check out our new product Yadera: yadera.com. If you haven't done so already, please don't hesitate to get in touch if you want to know more.

AM

Alice M.

Social media manager

Small-Business (50 or fewer emp.)

10/6/2019

"Positive"

3.5/5

What do you like best about Teamleader?

Most helpful thing: you can easily track all the time spent on a project. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

Sometines we just need to do things quickly without having to spend time to fill in the blanks in order to specify a task. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Hi Alice! Thank you for this great feedback. Very happy to read Teamleader has helped your organization to have accurate insights in the time you spend on projects. You'll probably have noticed that we've worked hard on the project features lately, and that we have greatly reduced the number of clicks when adding tasks. We hope this update helps you save time even more!

NN

Niko N.

MD

Small-Business (50 or fewer emp.)

11/28/2018

"Simple and efficient CRM and invoicing for SMB's"

4.5/5

What do you like best about Teamleader?

Teamleader is simple to use, no learning curve. It's feature set is limited but it has a few interesting powerful features that help to solve a lot of challenges, for example the ability to create custom fields on any object (Contact, Company, Opportunity...) and to create segments (lists) based on any field and combinations.

The export to Winbooks for the accountant works fine and the native MailChimp integration is efficient to use. The customer success team is very responsive. License price is low compared to other solutions. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

The ability to do recurring invoices (subscriptions in Teamleader) is rather basic, e.g. no support for foreign currencies.

The API is comprehensive, but does not yet cover 100% of all features. Review collected by and hosted on G2.com.

Recommendations to others considering Teamleader:

Use the trial version, make sure to set up custom fields to keep track of information specific to your business. Have a look at the Teamleader marketplace for integrations that you will need, especially to your accountant software and mailing tool. Review collected by and hosted on G2.com.

What problems is Teamleader solving and how is that benefiting you?

Teamleader is our central customer database, where we add all companies and contacts. That allows us to do invoicing, and via MailChimp sending mailings to our customers. The alternative would have been a much more expensive solution. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Hi Niko! We're a bit (rather very) late to the show, but thank you so much for this wonderful review. Very nice to read we were able to solve a lot of challenges at an affordable price for your organization. Our customer success team will also be happy to hear their responsiveness is appreciated.

AT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

10/17/2019

"Great all in one!"

3/5

What do you like best about Teamleader?

Allows you to complete many of the assorted elements of CRM in one spot. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

Teamleader isn't as flexible as it could be. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Thank you for your nice review! Glad to read you find Teamleader useful as an all in one tool. You might have noticed our recent updates to the project features. Hopefully they provide you the flexibility you were looking for, if not please feel free to reach out and share your feedback.

AI

Verified User in Internet

Small-Business (50 or fewer emp.)

6/7/2018

"The intention is good, but the elaboration is pretty disastrous"

1/5

What do you like best about Teamleader?

- automatic yearly recurring fees

- exports

- linkedin and gmail integrations Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

- the UX is a complete disaster, very user unfriendly

- when invoicing, you don't see the total > you quickly and unnoticed make mistakes which cost you a lot of money

- many bugs, many offlines...

- safety concerns: somebody easily managed to break in in our Teamleader CRM

- statistics: very unclear, eg you don't see comparison statistics how your account managers sold

- timetracking is very user unfriendly, even so that our people don't want to use it, they want to get back to their old timetracking system

- project management: Teamleader says it does provide this, but it's unusable in reality

- all in all, a very confusing user experience, which, instead of preventing, generates internal mistakes Review collected by and hosted on G2.com.

Recommendations to others considering Teamleader:

Be careful and inform yourself enough before moving, because the learning curve is very steep and the UX is confusing. Review collected by and hosted on G2.com.

What problems is Teamleader solving and how is that benefiting you?

We tried to find an all in one solution, but Timetracking, Project Management, Invoicing, CRM... is so badly executed that we have to move back to our old software. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Thank you for your review. While it's great to read you liked our subscriptions, export features and LinkedIn and Gmail integrations, we're sorry to read your experience with Teamleader did not meet your expectations. We have worked hard the last years to improve our UX, time tracking and project management features, so we sincerely hope you are willing to give us another shot. Feel free to request a free trial on our website (https://www.teamleader.eu/) and we'll get in touch to do better this time.

BM

Bart M.

Founder & Managing Director

Small-Business (50 or fewer emp.)

7/30/2017

"Sales-focused SME all-in-one cloud package"

3/5

What do you like best about Teamleader?

The all-in-one approach is great if you are looking or starting or have many requirements. The software can easily grow with your company and it has everything you need from invoices, time tracking, sales follow up, crm, even an integrated email tool. Review collected by and hosted on G2.com.

What do you dislike about Teamleader?

If you are using already some other tools, it can easily break your habit of working as it only works well if you use it fully. On the other hand it has a strong focus on the sales manager as a user persona which makes it somewhat less useful when you are not in a sales position. Review collected by and hosted on G2.com.

Recommendations to others considering Teamleader:

Do ask the sales reps for help, they take all the time needed to help you find the best way for you to use their tool. Review collected by and hosted on G2.com.

What problems is Teamleader solving and how is that benefiting you?

We used the trial to see how it blends in with the many other tools we already used and shifted to yet another tool to complement the tools we already had. As we were looking for only two features whereas the tool has many more, it seemed not the right tool for us. Review collected by and hosted on G2.com.

Response from Nele of Teamleader

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Hi Bart,

Thanks for taking the time to leave an honest review. It is indeed our goal to be an all-in-one work management tool that lets you sell, bill and organise your entire business in one place. We have worked hard in recent years to make our tool relevant for all sorts of personas, not only sales managers but also digital marketers or plumbers for example. So when you are looking for a new tool again, we do hope you give us another chance!