---
title: TeamHeadquarters Help Desk Reviews
meta_title: 'TeamHeadquarters Help Desk Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how TeamHeadquarters Help Desk works for a business like yours.
aggregate_rating:
  rating_value: 3.7
  review_count: 3
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# TeamHeadquarters Help Desk Reviews
**Vendor:** Entry Software  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 3
## About TeamHeadquarters Help Desk
TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.




## TeamHeadquarters Help Desk Reviews
  ### 1. Integrated Project management and help desk 

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2019

**What do you like best about TeamHeadquarters Help Desk?**

Supportive for large enterprises for asset management as well as self-help desk for customers

**What do you dislike about TeamHeadquarters Help Desk?**

there should be more control over the pricing.
changes should be there as not supports iphone application.

**Recommendations to others considering TeamHeadquarters Help Desk:**

More changes on Web-based application 

**What problems is TeamHeadquarters Help Desk solving and how is that benefiting you?**

Great cross-functional visibility for department wise tickets and a balance between project management, time tracking, and support ticket control. 

  ### 2. Great for managing tickets/tasks 

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 04, 2019

**What do you like best about TeamHeadquarters Help Desk?**

 The system can  send reples to the customer via the ticket. There is no need to send the email outside the system .

**What do you dislike about TeamHeadquarters Help Desk?**

The system can freeze and it forces you to restart the browser 

**What problems is TeamHeadquarters Help Desk solving and how is that benefiting you?**

We use this to manage our customer service email box. We can efficiently store and mange our email requestsq


## TeamHeadquarters Help Desk Discussions
  - [What is TeamHeadquarters Help Desk used for?](https://www.g2.com/discussions/what-is-teamheadquarters-help-desk-used-for)

- [View TeamHeadquarters Help Desk pricing details and edition comparison](https://www.g2.com/products/teamheadquarters-help-desk/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A45%3A27+-0500&secure%5Bsession_id%5D=203ab40d-d6f0-4bd7-a6d1-ba21b0a2d63b&secure%5Btoken%5D=8b7e84f29fd94bcbad819de7f742bc73f1620fd58d835c45f2dbcc2a800712bd&format=llm_user)

## TeamHeadquarters Help Desk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Video Chat

**Platform**
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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