--- title: TeamDynamix IT Service Management Reviews meta_title: 'TeamDynamix IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how TeamDynamix IT Service Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 101 scale: '5' date_modified: '2026-06-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # TeamDynamix IT Service Management Reviews **Vendor:** TeamDynamix **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 101 ## About TeamDynamix IT Service Management TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead. ## TeamDynamix IT Service Management Reviews ### 1. Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Lead IT Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** It’s completely web-based and offers a lot of out-of-the-box capabilities, especially for workflow approvals and supporting multiple business units. Overall, it has been a reliable SaaS solution for us. We obtained an enterprise license for a reasonable annual cost. especially compared to competitors. The user interface is pretty good and continue to be regularly improved. It's native integrations with Teams and email were easy to configure and use. There are some new AI features that are really helpful to staff working tickets. Automatic summaries and one click revision of technician messages or notes with AI is really helpful. **What do you dislike about TeamDynamix IT Service Management?** Some settings are shared across all applications and while we can work around it it might be nice if they were independent of each other. Urgency , impact and priority configurations is a good example. The inability to create dynamic forms that have fields dependency between native field can be frustrating. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It is pretty easy to set up a ticketing app. .While I work in IT we have set up more than 20 apps for business units to provide them a tool to help them manage their work as well. Because we have an reasonably priced enterprise license we don't have to worry about recharging or finding money for small units that could benefit from tickets apps. We have been able to save expense by moving from several different tools into this one. ### 2. Highly Configurable Service Desk That Keeps IT Operations Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** Configurability is what really stands out for me. Being able to build tailored intake forms for different request types, set SLA targets, maintain a large knowledge base, and fine-tune routing rules—all within a single platform—gives IT administrators real control over how service delivery is structured and measured. In a higher education environment with diverse request types and many stakeholders, that level of flexibility feels essential. And since everything sits in the same ecosystem as our asset and project data, the service desk doesn’t operate in isolation; it stays connected to the broader picture of IT operations. **What do you dislike about TeamDynamix IT Service Management?** Bulk administrative tasks are the biggest frustration. Operations that should be straightforward — like deactivating a large batch of user accounts — aren't well supported through the UI and end up requiring API scripting to accomplish efficiently. For a platform this central to IT operations, administrators shouldn't have to go outside the interface to handle routine maintenance at scale. The reporting layer has similar limitations — getting to custom insights often means exporting data and finishing the analysis elsewhere rather than being able to build what you need natively inside TDX. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** ITSM solves the fundamental problem of service visibility. Before a centralized platform, tracking request status, measuring response times, and identifying bottlenecks relied on tribal knowledge and manual tracking. Now every request has a record, every SLA has a target, and help desk performance is measurable and reportable to leadership without manually aggregating data from multiple sources. The benefit shows up at every level of the organization. Front line staff have clear queues and assignment visibility. Managers can track performance and identify where service is breaking down. Leadership gets data-driven reporting on help desk operations instead of anecdotal updates. And end users have structured intake paths and a self-service knowledge base that resolves common issues before a ticket is ever submitted. It turned service delivery from a reactive, opaque process into something we can actually measure, manage, and improve. ### 3. TeamDynamix Just Works: Reliable and Easy-to-Use **Rating:** 4.5/5.0 stars **Reviewed by:** Steve K. | Student Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** The best part about TeamDynamix is that it just works. There is very little downtime, and it provides a consistent workspace. The UI is greatly improved after the last update, so it is now even easier to use. It has a lot of integrations available, but works well even if you don't use them all. The onboarding process was fantastic and very helpful, and I still reach out to our advisor once in a while if I have questions. They have several different AI integrations coming out, so you can use as many of them or as few as you'd like. The return on investment has been amazing for our organization. **What do you dislike about TeamDynamix IT Service Management?** For people who do not use the software full-time, the UI and workflows can be intimidating. But that is more of a process issue than one with TeamDynamix themselves. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are able to now track tickets and the work that our different teams do all in one place, and are able to show this off to different stakeholders. ### 4. Easy-to-Grasp iPaaS Integrations, but Code Promotion Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa W. | Manager Application Development, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** As we began identifying our service offerings, we realized we were manually handling a large number of tasks. To streamline this, we built out our service catalog with the appropriate forms so users could fill them out as needed. In iPaaS, we have begun creating integrations. We found that the iPaaS components are easy to understand because they are closely related to programming language constructs. **What do you dislike about TeamDynamix IT Service Management?** In iPaaS, the code promotion process isn’t as mature as I would like. Because user permissions apply across all iPaaS applications that are shared with someone, we haven’t found a way to limit a user’s access to only the production application. As a workaround, we had to create developers a local TDX account with view-only permissions for the production application. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** When a user is directed to use the service offering forms, their request is routed to the appropriate team. ### 5. TDX ESM: A One-Stop Shop That Boosted Our IT Team’s Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Edith Y. | SharePoint Business Solutions and Information Architecture Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** We replaced a 20 + year old ticketing system with the TDX ESM. This has helped increase the productivity of our IT Services team by providing a one-stop shop for our technicians to assist our customers with IT, Facilities, and HR requests. We've also automated ticket and customer service satisfaction reporting to our IT Leadership team to be able to help them understand the value TDX brings to our organization. **What do you dislike about TeamDynamix IT Service Management?** Our ITSM System Administrator is not a developer. There would be a huge benefit to offer more out-of-the-box type iPaaS solutions that allow for easier implementation. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** More robust ticketing and overall tracking of incidents and service requests. We recently moved our new hire onboarding process into TDX and this has alleviated the need for creation of manual tickets that should be tasks associated with onboarding a new employee. ### 6. Organized and Customizable Service Management **Rating:** 3.5/5.0 stars **Reviewed by:** Harshit S. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** What I like best about TeamDynamix IT Service Management is that it brings ticketing, services, workflows, reports, knowledge base articles, and project-related work into one place. It helps our team stay organized, track requests clearly, and improve visibility across different IT services. I also like that it can be customized to fit our internal processes instead of forcing everything into one fixed structure. **What do you dislike about TeamDynamix IT Service Management?** The setup and customization can feel complex at first, especially with workflows, reports, permissions, and forms. Some changes require testing and extra configuration before they work the way we need. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix helps us organize IT requests, track tickets, manage services, and improve visibility across the team. It benefits us by reducing manual follow-up, keeping work centralized, and making it easier to report on service performance and process improvements. ### 7. Simple UI, Powerful Tools, and Outstanding TDX Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | IT Helpesk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** The UI is very simple but offers a petholra of tools. We now do not use any intergrations but it appears to be a seemless additional. We never have any performance issues and downtimes are few and far between. Most downtime is resovled within the upcoming hours. TDX support and customer service are outstanding and quickly answer all requests. **What do you dislike about TeamDynamix IT Service Management?** The only thing I do not like about the service management platform is that I have to refresh my screen or environment to see new activites. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We can organize requests by request type and service item. This gives us historical data of IT workloads per role that we have never had. I also have submitted two or three product enhancements, so atleast my voice is being heard and TRACKED. ### 8. User-Friendly But Lacks Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Jen N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** I appreciate how user-friendly TeamDynamix IT Service Management is. Configuring admin settings, building reports, and managing tickets are straightforward and easy to navigate compared to other work management platforms I've used at other jobs. It helps us easily track requests and incidents, manage services, document support information, and provides users with a more consistent way to get IT assistance. **What do you dislike about TeamDynamix IT Service Management?** TDX is generally easy to navigate and configure, but some areas feel overly simplified. The lack of granular customization is frustrating at times, particularly with permissions and Knowledge Base notifications. Both are simple to manage, but they are not flexible enough for some of our needs. I would like more granular permissions settings and the ability to customize what triggers Knowledge Base article notifications. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix IT Service Management helps us easily track requests and incidents, manage services, document support information, and provides users with a more consistent way to get IT assistance. ### 9. Efficient Ticket Management with Great Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy C. | Technical Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I use TeamDynamix IT Service Management in my everyday work to create and track tickets, which helps keep track of my team and automate tasks. I love the reporting feature as it allows me to get a big picture of the things we're doing, be able to track activities, and let others know what sorts of work we're doing. It was very easy to set up TeamDynamix IT Service Management, and there was only a very short learning curve, making it easy to start working with. I also appreciate that I can access my tickets even on the go because there's a phone app that allows me to see them. This really helps when I need to look back at problems that are occurring and how many tickets have been logged per issue. **What do you dislike about TeamDynamix IT Service Management?** I think I would like the ability to change the title of a service request. For example, if we do a service request for a new user, I would like to have the top line actually include the user's name instead of just saying 'New workstation request.' Because if we have several of those, it gets confusing trying to determine which one is for the person we are working on. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I use TeamDynamix IT Service Management to create and track tickets, automate processes, and keep track of my team. It lets me access tickets on the go through a phone app, helps review recurring problems, and track logged tickets per issue. ### 10. Flexible and Effective ITSM Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Pernell H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I appreciate using all of the functionality of TeamDynamix IT Service Management at our site and it is working very well for us. TeamDynamix has been an exceptional partner. I am excited about the flexibility of the software and how it brings together so much information for service and asset management. I like the flexibility and the way it allows our organization to grow in a more effective and collaborative way. TeamDynamix has been exceptional in showing management exactly how we can grow and promote collective work. Also, the setup of TeamDynamix was seamless, thanks to their exceptional team. **What do you dislike about TeamDynamix IT Service Management?** Some of the software limitations are frustrating, especially in the Project management tool where some functionality and options are locked. It could be less restrictive and allow more flexibility for admins to customize the software according to their needs. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix IT Service Management brings together information for service and asset management, providing flexible solutions that show management new ways to grow and collaborate. ### 11. Efficient and User-Friendly IT Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** What I like best about TeamDynamix IT Service Management is how it combines a clean and intuitive user experience with the functionality needed to support a busy IT environment. The interface makes it easy for both technicians and end users to navigate tickets, submit requests, and manage workflows efficiently, which has improved communication and overall organization for our team. TeamDynamix also integrates well with the systems and tools we already use, helping centralize information and reduce manual processes. The platform has been reliable in terms of performance, even while managing a high volume of tickets and requests, and the reporting capabilities give us better visibility into workload, trends, and service performance. From a pricing and ROI perspective, the platform has provided strong value by improving efficiency, streamlining processes, and helping our team respond to issues more effectively. The onboarding experience was smooth, and new staff members are generally able to learn the system quickly due to its user-friendly design and available support resources. I also appreciate the continued development of AI and intelligent automation features within the platform. Features that improve routing, organization, and workflow management help reduce repetitive tasks and allow technicians to focus more on providing quality support to users. **What do you dislike about TeamDynamix IT Service Management?** One downside of TeamDynamix IT Service Management is that some advanced features and configurations can take time to fully learn and customize, especially for new administrators. While the interface is generally user-friendly, certain workflows and settings can feel complex when making more detailed changes or integrations. There can also be occasional performance slowdowns when working with large ticket queues or more complex reporting features. From a pricing perspective, the platform can be a significant investment for some organizations, particularly if they are not utilizing the full range of available features and capabilities. Although TeamDynamix offers useful automation and intelligent workflow features, there is still room for growth in the AI and intelligence space to further reduce manual tasks and improve predictive support capabilities. Support and onboarding have overall been positive, but some advanced features may require additional training or experience to fully take advantage of everything the platform offers. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix IT Service Management is helping our organization solve issues related to ticket tracking, workflow management, communication, and overall service organization. Before implementing the platform, it was more difficult to centralize requests, monitor progress, and maintain visibility into workloads across teams. TeamDynamix has helped streamline these processes by providing a single system for managing incidents, service requests, and reporting. The platform’s integrations and automation features have also reduced manual work and improved efficiency for our support staff. Reliable performance and reporting tools give us better insight into trends, response times, and team productivity, which helps us make more informed decisions and improve service delivery. From an ROI perspective, the system has helped save time, improve organization, and create a more consistent support experience for users. The onboarding process and user-friendly interface have made adoption easier for both technicians and end users, while the continued development of AI and intelligent workflow features helps further improve efficiency and reduce repetitive tasks. ### 12. Flexible and User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Specialist - Customer Support II, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I find TeamDynamix IT Service Management to be very flexible, allowing me to pretty much do anything I want to try. It lets me integrate different third-party tools within it, and it seems to be very open and responsive. It also seems to be much more user-friendly compared to other solutions I've used. **What do you dislike about TeamDynamix IT Service Management?** I guess that's hard to say at this point. Just because I think where we're running into things is we have to be careful that we don't try to make TeamDynamix IT Service Management a replacement of our previous ITSM solution. We have to take it for what it can do, what it is able to do, what it's built to do, and work with it from there. I think where our struggle is we are trying to make TeamDynamix fit a hole that was left by another ITSM solution where we should really just appreciate what TeamDynamix can do for us. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix IT Service Management enhances communication and transparency with customers, offers smooth workflow integrations, and is very flexible and user-friendly, allowing third-party tool integration. ### 13. Robust, No-Code Platform That Centralizes Ticketing and Streamlines Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** The sheer robustness of the platform and its feature-rich, no-code architecture. It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent, scannable dashboard that aligns our entire operations without requiring a team of dedicated developers. **What do you dislike about TeamDynamix IT Service Management?** The significant upfront time investment required for customization. While the platform is incredibly powerful, tailoring it to mirror our organization's specific, complex workflows can feel tedious and requires substantial administrative effort to get it exactly where we need it. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix ITSM solves the problem of disconnected data siloes by consolidating ticketing, project management, and assets into one platform. Its robust, no-code automation eliminates manual ticket routing and repetitive workflows, drastically reducing our administrative overhead. By providing technicians with instant, centralized asset and service history context, the platform accelerates resolution times and improves team efficiency. Ultimately, it shifts our IT operations from reactive firefighting to strategic, high-value service delivery. ### 14. TdX ITSM Simplifies Complexity with Flexible, Powerful Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Sr. Director of Client Services and Technology, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** TdX ITSM takes what can be complex and makes it simple for those who need or want it that way, while still being flexible enough to support most of the more complex tasks people may want to implement at their institutions. **What do you dislike about TeamDynamix IT Service Management?** There are some limits to functionality including an inability to share individual application dashboards to others. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Service Management helps us handle the volume of customer requests that come in, keeping everything organized so we can complete requests quickly and easily. It also keeps the work in a single pane of glass, without needing to click around through different interfaces or application areas just to resolve even the simplest requests. ### 15. Ever-Evolving Platform That Listens and Improves for Technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Joy L. | Product Management and VIP Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** I like that the platform is every evolving and listens to it's users to make meaningful changes to the software so that technicians can better serve their communities. **What do you dislike about TeamDynamix IT Service Management?** I dislike that my org can't currently afford the iPaaS version to better automate the uses for our environment. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** This service helps with reporting and truly gathering the overall needs of the community be it our current students/faculty/staff or our ALUM/Emeritus users. We can easily collect the data to find trends in the services and move to better service our customers. ### 16. A Reliable Platform for Managing IT Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I like how organized and easy to use it is. It keeps requests, incidents, and workflows in one place, making support more efficient and easier to track. **What do you dislike about TeamDynamix IT Service Management?** Some features feel limited, and there is room for improvement in automation, reporting, and customization. While it works well for my current needs, additional functionality and more advanced features would make it even more effective and flexible. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** As an administrator, TeamDynamix helps solve the challenge of managing support requests, incidents, assets, and workflows in a centralized system. It benefits me by improving visibility into operations, standardizing processes, reducing manual work, and making it easier to track performance and ensure requests are handled efficiently and consistently. ### 17. Virtual Support Agents, ITIL Workflows, and No-Code Deployment Done Right **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew I. | Practice Group Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Virtual Support Agents and Enterprise Integration as well as the ITIL Aligned Workflows. What is also hand is the No-Code - Low Admin Deployment **What do you dislike about TeamDynamix IT Service Management?** For me personally it can be the learning curve and I find the navigation a little difficult, but the more I use it the easier it comes like everything else **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Ticket resolution is much faster. It has also reduced manual and repetitivie tasks. The workflow automation is very good ### 18. Efficient Ticket Management with Minor Speed Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I like that our tickets are easily tracked and do not have any formatting issues when sharing amongst many people. I also like that the UI is user-friendly for all users of the software. The UI is so clean now that it feels almost second nature to use the software for new users. Overall, when I first started using TeamDynamix IT Service Management, I thought it was very easy to use and made sense. I would rank it as a very good management tool. **What do you dislike about TeamDynamix IT Service Management?** We've had many experiences with slow load times across the board. Not necessarily just with tickets but all types of use. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix IT Service Management solves our documentation and tracking issues, essential for our IT Services department. It enhances ticket creation and management with ease of sharing and a user-friendly UI, making it intuitive even for new users. ### 19. TDX Boosted Client Engagement with a Game-Changing Client/Technician Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** TDX is a great improvement in client engagement and functionality over our previous application. The ability to have a front facing, client side and a separate technician side was a game changer for us. **What do you dislike about TeamDynamix IT Service Management?** We wish there was greater flexibility for reports and notifications. The ability to link into Excel for more in depth reporting is a plus. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are able to see in the ticketing application where our clients are struggling and then create knowledge base articles to assist them. This has decreased direct client contact with the technicians over the years we have used TDX, without decreasing the client satisfaction. ### 20. All-in-One Platform for Projects, Tickets, and Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I really like the all-in-one and integrated aspects of the platform. I can access Projects and Tickets and Tasks in one location. I can modify streams and reports as needed. I can simplify and standardize communication with templates. **What do you dislike about TeamDynamix IT Service Management?** With its all-in-one and integrated interface, it is also complicated to navigate and feel confident that I'm utilizing the tool and some of its aspects as efficiently as possible. Of course, this also speaks to my needs to learn and practice with the tool. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It's a great way to track Projects and Tasks and Services, hanging on the the receipts. ### 21. Reliable Platform with Seamless Support and Great ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I really appreciate the ROI and the reliable support when we have issues with TeamDynamix IT Service Management. The platform's reliability is a big plus for me. I'm impressed by the workflows, tasks, and the parent/child ticket management which allows me to see every detail such as attachments, comments, and automation tasks all in one view. The system has a good uptime, and I find their communication about statuses when it does go down to be excellent. The initial setup was simple, letting us get moving quickly. With a score of 9, I think it's a great choice. **What do you dislike about TeamDynamix IT Service Management?** Really no dislikes. There's a robust community and support is excellent. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I use TeamDynamix IT Service Management for end-to-end customer service management and as a portal for all interactions with customers. ### 22. TDX: Easy Low-Code Platform That Enables ESM Across Departments **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra H. | System Administrator/Application Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** TDX is very easy to learn and use. It is a low code platform. It allows for multiple departments to take requests and enable ESM. **What do you dislike about TeamDynamix IT Service Management?** I have no dislikes. Anything I need to add I can request. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Automating processes! Increased resolution times. We are saving more time on intake and service due to automating! ### 23. Great Automation and Well-Organized Service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Web Developer/Designer II, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** It has great automation ability. Good service organization. **What do you dislike about TeamDynamix IT Service Management?** I think the UI and reporting interfaces can be improved some. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It allows us to integrate existing tools, keeping us from having to but other services so it is a good ROI. The tool performs well, and there is good support available. ### 24. Effortless Project, Document, and Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Berry A. | Business Analyst / Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** How to keep track of my projects. How to keep track of my documents for my projects. And to track my time. **What do you dislike about TeamDynamix IT Service Management?** Nothing much. I put in enhancement requests to things out organization would need/want. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Keeping track of my Projects. Help me stay organize. ### 25. Centralized Ticketing and AI Research That Speeds Up Customer Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Centralized ticketing, meaning all requests go into one place versus looking for emails/messages. The AI feature helps a lot for ticket research. Helps us respond faster to customers. **What do you dislike about TeamDynamix IT Service Management?** For me I think it can feel complex, a lot of features that either look or feel similar. But do different things. I wish there was more training online, or maybe a paid training that new employees can use. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I would say communication, 100%. Requests, messages within the ticket. ### 26. Flexible, ITIL-Driven Platform That Fits Evolving Organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** I like that the platform is built on ITIL foundations in mind as well as the flexibility for organizations who are still working on conforming to ITIL standards **What do you dislike about TeamDynamix IT Service Management?** I dislike that there is not a process for TDX Admins to impersonate users to check things like permissions and what things look like from their perspectives. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The main issues we are currently working on solving using TDX is our PPM and CAB processes. ### 27. Keeps Me Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen S. | Family Service Worker/Assessor, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** It really satisfies my need to mark things as done and stay organized. **What do you dislike about TeamDynamix IT Service Management?** Limitations on logic when building forms **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It is allowing management to see exactly what I am doing at all times. ### 28. Easy-to-Use ITSM with Powerful Integrations and APIs **Rating:** 4.5/5.0 stars **Reviewed by:** William C. | ITSM Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about TeamDynamix IT Service Management?** The ease of use for those who need a clear UI/UX. Also helpful for those who are trying to get assimilated into a new ITSM solution. The integrations and APIs are powerful in advancing the end user and licensed user process. **What do you dislike about TeamDynamix IT Service Management?** Customizations are not as impressive as other ITSM solutions **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix helps organizations that are looking at taking a fresh approach into maturity of ITSM as a whole and it lends itself to create a value-add product with a good ROI not only for the organization but for their customers they serve. ### 29. Highly Customizable Ticket and Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Justin A. | Service desk support/asset manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Ticket and asset management customization. **What do you dislike about TeamDynamix IT Service Management?** limitation of information displayed in ticket sidebar **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** much easier and faster to see/manage/track tickets and high value assets ### 30. Meets All My Job Requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** It satisfies all the requirements of my position **What do you dislike about TeamDynamix IT Service Management?** the application feature. it is not able to move forms from one application to another and some features are cumbersome like this. I also would like more options for coders to work behind the scenes if they actually know how to code **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Well the biggest is organizing tickets and integrations ### 31. Simple to Use and Scales Well, Though the UI Can Lag at Times **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** I like how simple it is to operate and the ability to create as many applications for each department that we would need. Our departments that have onboarded are enjoying it so far! **What do you dislike about TeamDynamix IT Service Management?** Sometimes the UI can lag or become unresponsive which can become annoying. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It is giving us a ticketing solution for us to use. ### 32. A True Single Pane of Glass for Managing Support Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** Single pane of glass for our Help Desk, Admin and Leadership teams to manage support requests. **What do you dislike about TeamDynamix IT Service Management?** It requires the use of custom dashboards to bring all work for our teams into a single view. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Service and task management processes have been able to be standardized across all of our team members. ### 33. TeamDynamix: Useful and Easy to Learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Team Dynamix is useful and easy to learn **What do you dislike about TeamDynamix IT Service Management?** As of right now, I don't dislike anything in particularly but here are some UI issues that need to be addresses **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Thanks to Enhancement requests, things get addressed and those enhancements are helping make it a better tool ### 34. Easy Automation and Workflow Configuration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Ease of use, ease of automation and workflow configuration. **What do you dislike about TeamDynamix IT Service Management?** On-boarding and implementation process. No time to eliminate bad practices from prior solution. No advice or direction given by our implementation manager. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** faster ticket assignments (automation and rules), ease of portal configuration allows for quick refinements. ### 35. Automation Rules Shine in TeamDynamix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** Ticket Tasks and Automation Rules in TeamDynamix. **What do you dislike about TeamDynamix IT Service Management?** Complex approval workflow chains can become difficult to maintain. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The form ticket routing is great. ### 36. Easy IPaaS Automation That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about TeamDynamix IT Service Management?** How easy is it to work with IPaaS and create automation **What do you dislike about TeamDynamix IT Service Management?** Limitations of the Card Walls. Please finish Workspaces (Agile) **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Tickets management ### 37. Seamless Integration with Systems Like Sassafras **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Integration with other systems such as Sassafras **What do you dislike about TeamDynamix IT Service Management?** some systems do not fully integrate well **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** in house ticketing system ### 38. Easy to Use and Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Easy to use and keeps everything in one place. Helps us manage tickets and requests better **What do you dislike about TeamDynamix IT Service Management?** Can't copy forms or workflows from one app to another app in TDX **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix gives us a single place to manage IT requests, track progress, and communicate with users. ### 39. Great move from our current ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Love the UI/UX. Great support form the Implementation team **What do you dislike about TeamDynamix IT Service Management?** Takes a lot of work to configure the forms and reports **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Problem Management ### 40. TeamDynamix Workflows Make Ticket Resolution Faster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about TeamDynamix IT Service Management?** Workflows make life easier and ticket resolution faster. **What do you dislike about TeamDynamix IT Service Management?** Nothing to dislike about TeamDynamix at all. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Quick ticket resolution! ### 41. Been a game changer with potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. **What do you dislike about TeamDynamix IT Service Management?** It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TDX is helping to communicate in new ways that allow for the cross collaboration we have been aiming for. This is a one stop shop product that can help from start to finish on projects. You need to adjust a little to how it's done, but overall, this is a great product. ### 42. TDX is a blessing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about TeamDynamix IT Service Management?** The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. **What do you dislike about TeamDynamix IT Service Management?** Not being able to fully customize to my organization **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are able to efficiently create processes like approval processes in the hands of the approving department with notifications, reminders, and one-click approvals. With new features being implanted, this process just keeps getting easier and more robust at the same time. ### 43. Perspectives from a New TDX Admin **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about TeamDynamix IT Service Management?** There is very little that I like about TDX compared to other systems I have used. **What do you dislike about TeamDynamix IT Service Management?** Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** ticketing ### 44. Responsive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. **What do you dislike about TeamDynamix IT Service Management?** Using integrations (iPaaS and AI) require additional fees and subscriptions. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The easy integration between TDClient (self service and knowledge management) and the ticketing application. This allows for communication to end users and promoting self-service resolving issues. ### 45. TDX ticketing is very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Heather V. | Business Analyst/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** Ease of building forms, flows, and queues to manage ticketing in a multi-team department. **What do you dislike about TeamDynamix IT Service Management?** We have so many portals throughout the college and university. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We support our college's IT needs, so all schools, administrative groups and faculty submit tickets for hardware, software, web development or networking support. ### 46. Excellent Speakers and Trainers at TDX Converge 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. **What do you dislike about TeamDynamix IT Service Management?** At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I started after the decision to move to TDX was made. What I was told was the current Service Desk program we use does not meet all of our needs and TDX does. ### 47. Great Company, Great Product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TeamDynamix IT Service Management?** No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. **What do you dislike about TeamDynamix IT Service Management?** non-applicable - they are constantly making updates and take in user suggestions. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Communication within the department has improved. Automation of tasks has increased. ### 48. Higher Education-TeamDynamix is the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. **What do you dislike about TeamDynamix IT Service Management?** Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Getting TeamDynamix solved our need for a fully functioning and working support help desk system. Before we had TeamDynamix, a lot of processes were done by hand. Since we have acquired TeamDynamix, we have been able to automate these processes. ### 49. One of the best ITIL based ITSM solutions on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about TeamDynamix IT Service Management?** How closely it aligns with ITIL standards and the addition of a project management module. **What do you dislike about TeamDynamix IT Service Management?** It can be difficult at times to make the system conform to practice requiring practice to conform to the system. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We now have a comprehensive inventory of all assets. We now have repeatable processes in place to ensure incidents, requests, and changes are properly documented. ### 50. TDX ITSM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Help D. | IC Help Desk Staff, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about TeamDynamix IT Service Management?** TDX IT Service Management system is pretty solid. I really like that you can attach files and videos to the work order and love the upgrade for the text box where I can now add bold letters to my notes and when sending messages to client I can bold the important parts! **What do you dislike about TeamDynamix IT Service Management?** Pretty hard to bulk update work orders and also work orders automatically opening as new window can be pretty frustrating cause I have many work orders and new windows are not going to help wish the work order can automatically open as a new tab instead! **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It is solving our I.T Help Desk needs by providing a clean layout for our work orders and also Desktop view holds all the stuff we need to view on the get-go and the asset management system isn't that bad as well pretty solid ## TeamDynamix IT Service Management Discussions - [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for) - [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do) - [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio) - [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software) - [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app) - [View TeamDynamix IT Service Management pricing details and edition comparison](https://www.g2.com/products/teamdynamix-it-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+21%3A05%3A29+-0500&secure%5Bsession_id%5D=db1a86eb-8099-4a22-9a2d-885d86b50202&secure%5Btoken%5D=db426d28ac4f80e89c6ee385d633b02f704f5dd1256398cdadc181aa91210da3&format=llm_user) ## TeamDynamix IT Service Management Integrations - [iPass](https://www.g2.com/products/ipass/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [TeamDynamix iPaaS](https://www.g2.com/products/teamdynamix-ipaas/reviews) - [TeamDynamix ITAM](https://www.g2.com/products/teamdynamix-itam/reviews) ## TeamDynamix IT Service Management Features **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Administration** - Change Management - Asset Management - Reports & Analytics **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Project Management** - Dependencies - Priorities - Lean Management **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Resource Management** - Definition - Allocation - Optimization **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top TeamDynamix IT Service Management Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,738 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews)