# TeamDynamix IT Service Management Reviews **Vendor:** TeamDynamix **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 62 ## About TeamDynamix IT Service Management TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead. ## TeamDynamix IT Service Management Reviews ### 1. Easy-to-Use ITSM with Powerful Integrations and APIs **Rating:** 4.5/5.0 stars **Reviewed by:** William C. | ITSM Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about TeamDynamix IT Service Management?** The ease of use for those who need a clear UI/UX. Also helpful for those who are trying to get assimilated into a new ITSM solution. The integrations and APIs are powerful in advancing the end user and licensed user process. **What do you dislike about TeamDynamix IT Service Management?** Customizations are not as impressive as other ITSM solutions **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix helps organizations that are looking at taking a fresh approach into maturity of ITSM as a whole and it lends itself to create a value-add product with a good ROI not only for the organization but for their customers they serve. ### 2. Been a game changer with potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. **What do you dislike about TeamDynamix IT Service Management?** It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TDX is helping to communicate in new ways that allow for the cross collaboration we have been aiming for. This is a one stop shop product that can help from start to finish on projects. You need to adjust a little to how it's done, but overall, this is a great product. ### 3. TDX is a blessing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about TeamDynamix IT Service Management?** The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. **What do you dislike about TeamDynamix IT Service Management?** Not being able to fully customize to my organization **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are able to efficiently create processes like approval processes in the hands of the approving department with notifications, reminders, and one-click approvals. With new features being implanted, this process just keeps getting easier and more robust at the same time. ### 4. Perspectives from a New TDX Admin **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about TeamDynamix IT Service Management?** There is very little that I like about TDX compared to other systems I have used. **What do you dislike about TeamDynamix IT Service Management?** Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** ticketing ### 5. Responsive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. **What do you dislike about TeamDynamix IT Service Management?** Using integrations (iPaaS and AI) require additional fees and subscriptions. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The easy integration between TDClient (self service and knowledge management) and the ticketing application. This allows for communication to end users and promoting self-service resolving issues. ### 6. TDX ticketing is very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Heather V. | Business Analyst/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** Ease of building forms, flows, and queues to manage ticketing in a multi-team department. **What do you dislike about TeamDynamix IT Service Management?** We have so many portals throughout the college and university. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We support our college's IT needs, so all schools, administrative groups and faculty submit tickets for hardware, software, web development or networking support. ### 7. Excellent Speakers and Trainers at TDX Converge 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about TeamDynamix IT Service Management?** The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. **What do you dislike about TeamDynamix IT Service Management?** At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I started after the decision to move to TDX was made. What I was told was the current Service Desk program we use does not meet all of our needs and TDX does. ### 8. Great Company, Great Product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TeamDynamix IT Service Management?** No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. **What do you dislike about TeamDynamix IT Service Management?** non-applicable - they are constantly making updates and take in user suggestions. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Communication within the department has improved. Automation of tasks has increased. ### 9. Higher Education-TeamDynamix is the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. **What do you dislike about TeamDynamix IT Service Management?** Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Getting TeamDynamix solved our need for a fully functioning and working support help desk system. Before we had TeamDynamix, a lot of processes were done by hand. Since we have acquired TeamDynamix, we have been able to automate these processes. ### 10. One of the best ITIL based ITSM solutions on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about TeamDynamix IT Service Management?** How closely it aligns with ITIL standards and the addition of a project management module. **What do you dislike about TeamDynamix IT Service Management?** It can be difficult at times to make the system conform to practice requiring practice to conform to the system. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We now have a comprehensive inventory of all assets. We now have repeatable processes in place to ensure incidents, requests, and changes are properly documented. ### 11. TDX ITSM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Help D. | IC Help Desk Staff, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about TeamDynamix IT Service Management?** TDX IT Service Management system is pretty solid. I really like that you can attach files and videos to the work order and love the upgrade for the text box where I can now add bold letters to my notes and when sending messages to client I can bold the important parts! **What do you dislike about TeamDynamix IT Service Management?** Pretty hard to bulk update work orders and also work orders automatically opening as new window can be pretty frustrating cause I have many work orders and new windows are not going to help wish the work order can automatically open as a new tab instead! **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** It is solving our I.T Help Desk needs by providing a clean layout for our work orders and also Desktop view holds all the stuff we need to view on the get-go and the asset management system isn't that bad as well pretty solid ### 12. TDX is a good suite and the company is responsive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TeamDynamix IT Service Management?** They actively look for feedback and seem to be trying to develop toward the things the users care about. **What do you dislike about TeamDynamix IT Service Management?** The APIs are not as good as I would like and the Asset management doesnt have multi select for every action. Delete is the most annoying. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** They just recently added group ownership instead of individual and that was a direct result of users asking for it. It lets teams collaborate better. ### 13. TDX for ITSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. **What do you dislike about TeamDynamix IT Service Management?** The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix is helping make our ITSM easier for clients and for users outside the IT department who have trouble using a more technical interface like those that exist in other tools. ### 14. TeamDynamix - best solution for ITSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TeamDynamix IT Service Management?** The flexibility and functionality of the solution: attribute dependencies, workflow features, and collaboration. TeamDynamix also listens to thier customers when determining what new enhancements to consider. **What do you dislike about TeamDynamix IT Service Management?** The Project Management features are sufficient, but many features within the ITSM app that would be also beneficial in project module. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Project management and project request intake. ### 15. TeamDynamix for Government IT **Rating:** 5.0/5.0 stars **Reviewed by:** Beau B. | Technical Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about TeamDynamix IT Service Management?** Very nimble and easy-to-use platform. It allows us to perform our ITSM functions easily with very little overhead. **What do you dislike about TeamDynamix IT Service Management?** The product currently doesn't auto-refresh, so our users have to do this manually to see new work coming in. The reporting could be more robust as well. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix is helping us manage all of our customers' requests for help. It's helping us drive customer awareness and satisfaction in the products and services we offer. ### 16. Comprehensive and full featured product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TeamDynamix IT Service Management?** Excellent customer support, fantastic knowledge bases and forums; they support their product very well. **What do you dislike about TeamDynamix IT Service Management?** Could use more basic training for new users that need to spin up after an established product is in place **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Integrating all the various things we use in our end user services division ### 17. Simple Client Portal, could use an uplift **Rating:** 2.5/5.0 stars **Reviewed by:** Veronica C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** The simplicity and usability of the Client Portal **What do you dislike about TeamDynamix IT Service Management?** Unable to generate useful reporting directly from the UI. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Having a unified ticketing system with streamlined workflows is great. ### 18. Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** Great Product for keeping track of tickets and hardware **What do you dislike about TeamDynamix IT Service Management?** The Asset manager can be a little clunky to use at the start **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** keeping track of the flow of tickets and allowing for follow up. ### 19. TeamDynamix is good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix brings ITIL ticketing with the ability to expand to ESM, and it integrates a fully developed Project Portfolio Management suite. **What do you dislike about TeamDynamix IT Service Management?** UI is dated and lacking of a mobile app. Both are scheduled to be released in a coming feature release. UI does dynamically form to mobile formats. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** ITIL, Facilities, and project management were our goals. Our previous system could not handle ITIL properly and project management was not included ### 20. TDX ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** Their integration and support teams are great! Supporting documents are good and readily available on their site. **What do you dislike about TeamDynamix IT Service Management?** A few basic features are available in other products that are lacking in TDX. Form fields that should auto-populate based on user record, such as location, do not. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** With TeamDynamix, we were able to provide our staff with a singular portal for support requests. ### 21. Simple, Effective and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TeamDynamix IT Service Management?** Very user friendly and easy to use. Support is always there and willing to help with issues **What do you dislike about TeamDynamix IT Service Management?** Wish more than one person could be assigned to a ticket at one time **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Easy to track tickets and time ### 22. TDX Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TeamDynamix IT Service Management?** Usuability and the shared ticketing application ability to onboard other departments in my organization. **What do you dislike about TeamDynamix IT Service Management?** Some software limitations. Have to put in several enhancement requests. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Tracking of various incidents and reporting ### 23. TeamDynamix is easy to integrate and highly customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about TeamDynamix IT Service Management?** I love how easy it is to customize TD and integrate it with the other tools we use to manage our IT tools and services. We are able to automate processes and add data fields to our tickets that make our reporting a lot more effective. **What do you dislike about TeamDynamix IT Service Management?** TD is highly customizable, but if you have a lot of groups all working in the same tool, it adds a lot of complexity to the customized fields. This has led to some confusion around which fields you want to include on various tickets or surveys etc... **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are currently working on improving our inventory management and lifecycle management. By integrating TD with Workday (IT asset management tool) it enables our technicians to do all of their work in TD and the critical data needed to manage assets gets passed through without needing additional effort. This helps improve the accuracy of our inventory and makes it easier each year to quickly identify device order quantities and device eligibility for repurposing or ready for surplus. ### 24. Solid ITSM tool for almost any size organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamDynamix IT Service Management?** Easy to use from an admin and user perspective. Simple layout that covers all the needs. **What do you dislike about TeamDynamix IT Service Management?** There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** First and foremost is providing the tracking and reporting of our IT service requests and tickets. This provides our users with a nice interface for them to request the items they are needing and allows us to track them to ensure none are missed. Going deeper than that we will be able to start automating some IT tasks (On/Off boarding) and free up some of our time. ### 25. New but exciting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TeamDynamix IT Service Management?** I like that this PMIS has the ability to track resource allocations and build reports for this. We currently use another product and it does not have the same ability. However, I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I love that ticketing and PM could be together. **What do you dislike about TeamDynamix IT Service Management?** I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I do not think that TDX was built for Project Management and has attempted to add it but it is still not quite ready for this. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The ability to track where a ticket is, assign, reassign, and create real-time changes is very beneficial. It cuts down on emails and helps everyone function in their roles better. ### 26. Project and Portfolio Management with Logic **Rating:** 5.0/5.0 stars **Reviewed by:** Allen M. B. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2020 **What do you like best about TeamDynamix IT Service Management?** The simplicity combined with nice, relevant, and robust functionality make the system very easy to use. You don't have to create an administrative nightmare with this solution. You can save your valuable time working on the projects that are important to your organization vs. getting entangled in useless reporting and administration. **What do you dislike about TeamDynamix IT Service Management?** It is lacking in some end user capabilities related to reporting back task completions. Small item but would save a lot of time if the end users were enabled to do more with the system. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Solved visibility to projects and tasks and assignments. We now have great visibility to what people are working on and where they are related to completing the tasks. The card walls in TDX provide a simple way to manage small projects/tasks. Drag and drop makes the administration pretty simple. Reporting on open projects and assignments was non-existent before TDX. ### 27. A Lot of Power, Use it Wisely **Rating:** 4.0/5.0 stars **Reviewed by:** Ben W. | Online Technical Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix gives you the power to log service requests and incidents, create user forms, and manage assets. The dashboards and reports allow you to see the progress and statuses of existing tickets easily. **What do you dislike about TeamDynamix IT Service Management?** Things can go south really quickly. Because there are so many options, some people will be tempted to overload their forms and tickets with required fields. The more things you add, the more likely people will give up and walk away. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** With TeamDynamix, we attempt to manage all IT-related tickets for a Higher Ed institution. We use the TD API to integrate with our Learning Management system, so we can quickly help students in need. ### 28. Way to go TDX **Rating:** 4.5/5.0 stars **Reviewed by:** Megan B. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamDynamix IT Service Management?** The platform is easy to navigate and user-friendly. **What do you dislike about TeamDynamix IT Service Management?** There is nothing I dislike about the platform. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** All of our tickets and reports are in the same location. ### 29. Not Quite what it should be **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about TeamDynamix IT Service Management?** The dashboard/desktop features are great. They let you get a good view of what is going on and show your workers what they should be looking at. **What do you dislike about TeamDynamix IT Service Management?** This lacks good permissions controls and the ability to pass tickets between instances of TDX easily. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are in the process of adding this as the focus of our CMDB. ### 30. New User **Rating:** 3.0/5.0 stars **Reviewed by:** Tracey S. | Senior Computer Support Specialist/Help Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamDynamix IT Service Management?** How many different things you can do in tickets **What do you dislike about TeamDynamix IT Service Management?** Complication of the different areas and wording **Recommendations to others considering TeamDynamix IT Service Management:** No recommendations **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Ease of seeing tickets ### 31. new to TeamDynamix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TeamDynamix IT Service Management?** i like the codeless platform and how easy it is to use and create modules **What do you dislike about TeamDynamix IT Service Management?** the data imports could use some work and having to populate groups manually is very tedious for large orgs **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** this is an upgrade from a much older tool so this change is very welcomed ### 32. Team Dyanamix Enviroment **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana N. | Senior Computer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamDynamix IT Service Management?** User-friendly experience, detailed configurations, and personalized integrations. **What do you dislike about TeamDynamix IT Service Management?** Some of the programs can be a bit robust when starting implementation due to the many configuration options. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** More efficient customer interactions, more information available for customers, and detailed reporting for supervisors. ### 33. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about TeamDynamix IT Service Management?** The ease of training and setup of the user friendly software is top-notch **What do you dislike about TeamDynamix IT Service Management?** I wouldn't say there is anything that I dislike. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are helping our end users self solve as well as tracking tickets and assets for our business. ### 34. TDx Workload Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about TeamDynamix IT Service Management?** TDx has been an effective ticketing system for our large organization. It effectively codes tickets in a way that allows for a lot of visibility and data insights. We use it to track the timeliness of responses by our staff to customers, for IT ticketing, etc. Many customers are looking to adopt this tool for workload management within their units. **What do you dislike about TeamDynamix IT Service Management?** TDx could offer more customization opportunities and flexibility in regards to reporting and tracking time. Custom attributes are not queriable at this time and time stamps/tracking are sparse. There are a number of data points we would like to capture that are not available in TDx due to this limitation. We use Tableau to do a lot of the reporting because Team Dynamix is only so effective with data visualization. The user profiles are a great asset, but there is limited ability to route to groups or have dynamic approvals that go to group email addresses or multiple individuals at a time. **Recommendations to others considering TeamDynamix IT Service Management:** Great modern looking ticket management system that is user friendly and easily accessible to most common users. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are effectively able to route millions of transactions/tickets each year to over 30 teams while measuring performance, timeliness, accuracy, etc. This solution is much more modern and user friendly the some of the antiquated ticketing systems we have used in the past. The ticketing system is being expanded for use in the project management space with the project module. The card boards are a clean and easy way to track project tasks. ### 35. Enjoy Using TeamDynamix! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about TeamDynamix IT Service Management?** I like being able to track our assets, and sbmit tickets. **What do you dislike about TeamDynamix IT Service Management?** It does not have any way to track software licenses. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** They are very helpful and responsive. The application is easy to use. ### 36. Complex but wonderful data **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie B. | Development Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about TeamDynamix IT Service Management?** I love the data that is saved, I love sorting and the customization of the home screens and report screens. I love being able to link and tag other users and departments to certain tasks and tickets. **What do you dislike about TeamDynamix IT Service Management?** There is not much I would improve upon, the color is a little plain, I wish there were fancier customization options for users. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** I am not currently having any problems with TeamDynamix. The customer service has been impeccable. Their team works with so many departments and offices in our school that they are used to the entire community, and everything blends very well. ### 37. It gives the combined organizations and bunch organization programs. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Information Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix is important in making lively organization programs interior the system to run and handle the strange circumstances. This application gives the total time and taken a toll taking after for laborers to give the lucky payrolls and alter the charge sheets with correct information. All data is secured and guaranteed with exceedingly capable passcodes. The computer program is awesome in taking after the commerce headway and make a suitable estimation around contemplation and organizing. Its strategies are worth to utilize and one must require it's interior working an extraordinary setup. **What do you dislike about TeamDynamix IT Service Management?** This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelope. There were no keys to segment the data and allocating the single individual at the time. There got to be the development of a couple of more keys to approaching the single record. The employee’s working detail is open for everyone there's no secret for guaranteeing the single data. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix is an especially charming and correct application in overseeing with wanders and a la mode contemplation. We are ready to execute the considerations without any bother and the gadget is outstandingly accommodating for making the cutting edge orchestrate to develop the commerce. This radiant application makes a distinction to disseminate the workers' unobtrusive components with each detail. Thus, we utilize this instrument in making the paychecks and sales without any botch. The time taking after and worker’s capabilities are measured by utilizing this program. ### 38. Great ITSM and PPM Solution for Higher Ed and Beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Adam P. | Project Analyst Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about TeamDynamix IT Service Management?** The built in integration between the service side of the house and the project side is really nice. We use the tool for basic IT service delivery, all the way to complicated, multi-year project deliveries. Configuration in the system allow you to create Knowledge Base articles, accept requests/intake, communicate with requests, manage resource, etc. **What do you dislike about TeamDynamix IT Service Management?** As it is a fairly young company, some of the back-office account structure is a bit limited. We have not rolled out the solution to many areas outside of IT because the account/security limitations. The data visualizations are lacking as well, so we use additional third party apps with integrations (such as Power BI) to get the most out of the tool. **Recommendations to others considering TeamDynamix IT Service Management:** I would recommend running a RFP and looking at the market... as well as similar institutions that use the product. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We have saved time to delivery on services and projects, as well as reduced labor tracking down incidents/managing initiatives. My team has a better idea of needs of campus, as well as the work that is on their plate. This has been transformative for us. ### 39. TeamDynamix is a well-designed application for business management. **Rating:** 5.0/5.0 stars **Reviewed by:** Wallace A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix is a very popular tool for Sales and marketing because it has a very powerful customer relationship management tool and the best thing about this software is that it has the ability to install the different functions in a most efficient way. This tool has the great supports in different mobile platforms. It has great supports to multi-user data entry at the same point of time. It is user friendly software for new users or beginners. It gives us help to manage my all interactions from one place about sales and marketing. **What do you dislike about TeamDynamix IT Service Management?** TeamDynamix is a huge platform solution and there are many ways to implement and some features are just not intuitive such as enabling the outlook connection. Sometimes the process can be a little bit annoying because it takes a lot of time for managing and the process can be done on one page but it's not a big con. TeamDynamix software does not have the ability for sending the email messaging to anyone because it does not provide the best sales and marketing process. This software should be enhanced their features and helps the business companies to run faster. Sometimes we cannot easily create views and charts of our data. TeamDynamix is a cloud based applications software so it's just working on great internet connection otherwise it can't give the best results in a single platforms. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TeamDynamix is perfect software for the sales and the marketing process. Through the CRM software, I can easily send the emails directly to the other CRM software. Hence, it is the best CRM software. I would also recommend this software because it helps us to manage the specific business functions such as financial, sales and marketing. We can easily get the spreadsheet directly from the efficient software. For the perfect sale activities, we can easily create custom reports which can be easily sent to our emails. ### 40. Team Dynamix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about TeamDynamix IT Service Management?** I primarily use the ticketing system, but I helped build the interface for our community to visit for help. The ticketing system is very customizable. I like that we were able to create our own statuses that meet the needs of our community. **What do you dislike about TeamDynamix IT Service Management?** There are parts of reporting that could use improvements. While reports are customizable, it is difficult to make them do specifically what you want. **Recommendations to others considering TeamDynamix IT Service Management:** The implementation process is always guided by a rep from TD. Take your time deciding all of the ways you can easily implement this into your community and how you will introduce it to them. The rep will help you accomplish your goal, but your team needs to be united on the vision to be successful. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are able to centralize most of our technology requests/issues. Ultimately, the goal from our administration is to utilize this service for all requests on campus ### 41. A very fancy version of Spiceworks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about TeamDynamix IT Service Management?** So I have been managing our TeamDynamix helpdesk software for about a year or so. When I was first handed TDX, it was a little intimidating and it reminded me ALOT of Spiceworks helpdesk system. Once you get the hang out setting up desktops, you will be okay as a technician. As an administrator, it does get a little scary; workflows and reportings are built a little differently from other help desk systems I've used. I am now confident in saying that I can handle most of TDX. **What do you dislike about TeamDynamix IT Service Management?** I am not a huge fan of the workflows. There's not a lot of options to set up workflows and therefore our workflows are HUGE and almost impossible to edit once they are done. I also am not a fan of reporting; I feel like it can be simplified in regards as to filtering but maybe that's just me. I also do not like that you can't search via task ID! It will error out. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** TDX has been helpful; we actually moved a couple of departments into TDX as a workflow solution. We're still in the process of setting up those applications per department, but we have not run into any major issues. ### 42. The number one servicing and project software **Rating:** 5.0/5.0 stars **Reviewed by:** Warren G. | ITS Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about TeamDynamix IT Service Management?** I love two things about TeamDynamix. First, TDX does not require programmers to configure and maintain the system. Reports can be written, forms can be created and new attributes can be added, renamed and changed on existing forms with no need to request a software developers time and effort to code a solution. Secondly, TDX is the best tool I have ever used that integrates service requests (ticketing) with Project Management into one simplified management system. **What do you dislike about TeamDynamix IT Service Management?** Very little do I dislike about TeamDynamix. As with any software, there are always room for improvement. TDX is continually growing and evolving. Our university has input over 40 improvement/enhancement requests in which over 1/3 of them have been implemented. The staff has always been responsive to our questions, comments and concerns. **Recommendations to others considering TeamDynamix IT Service Management:** You cannot go wrong going with TeamDynamix. Outstanding company. Outstanding Product, Outstanding Support before, during and after the purchase. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** At Wichita State University, we are trying to realize a one campus, one tool environment for all ticketing and Project Management. We would like to realize a clear and open environment where all our tickets and project work are visible and trackable by those who have a need to know. One ticketing system where any one can go and request building maintenance, classroom video support as well as a project request for IT. ### 43. Responsive Company, Flexible Product **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Service Management Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about TeamDynamix IT Service Management?** The company is very responsive and easy to work with. Their focus on Higher Ed shows in the ways they've put their system together, and in how they respond to our priorities. In the product itself, I really like the ease of use for our customers, the ability to quickly configure changes to the system to reflect changes in process for IT, and as a bonus it's out of the box accessibility compliant. **What do you dislike about TeamDynamix IT Service Management?** They've made great strides in improving the UI since we started using the product but it is still somewhat click-intensive. **Recommendations to others considering TeamDynamix IT Service Management:** In my opinion TeamDynamix is the premier ITSM and PPM solution for the Higher Ed market. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Using TeamDynamix we implemented a PMO, and project management practices in an IT organization that previously had little structure around managing projects. We had great success with that and so we then implemented a self-service Knowledge Base which has been well received, and are now in the process of implementing ticketing. ### 44. Project & Portfolio Management made easier using TDX **Rating:** 5.0/5.0 stars **Reviewed by:** Denis W. | Director, Project Planning & Portfolio Governance, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about TeamDynamix IT Service Management?** Single repository for request, projects and resources allows for more deliberate and thoughtful project selection, prioritization and implementation. Access to real time data allows ITS Directors & Resource managers to optimize utilization of resources. Our focus can always be directed to priority items. Working with TDX as a company has been a very pleasant experience and their responsiveness is outstanding. The level of service from implementation (several years ago) to date has not dropped. **What do you dislike about TeamDynamix IT Service Management?** Some of the reporting features could be improved. Data is not easily accessible unless you upgrade to different level. Some UIs could be improved and lead to easier adoption. **Recommendations to others considering TeamDynamix IT Service Management:** Great company to work with. Have a good understanding of your business processes as the product (PPM/ITSM) is highly configurable. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Project & Portfolio management has become much easier now that we have this solution. We have significantly impacted our ability to forecast work, resource capacity and have been able to use data to say "NO" to our customers. ### 45. TeamDynamix is a Higher Education Institution’s must have....... **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Hector M. | Director, PMO, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix has been an outstanding selection for our institution as we are continually looking for ways to elevate our execution of both IT Service Management (ITSM) and Project Portfolio Management (PPM) across campus. TeamDynamix has been truly helpful with enabling us to implement an enterprise service management ecosystem that accommodates many areas; even those external to IT. **What do you dislike about TeamDynamix IT Service Management?** We looked at dozens of products finding that no product that gave us 100% of what we needed and desired before selecting TeamDynamix. Although the product is responsively designed, potentially having a mobile application would ease some of the adoption pains we have experienced throughout our implementation across campus. In addition, there should be more emphasis placed on growing the program and portfolio management functionality within the product that would permit organizations to produce master portfolios and potentially associate sub-portfolios that would aid in the development of varying scenarios for more detailed portfolio planning. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The experience that we provide our students, staff, faculty is essential. So concentrating on enhancing our enterprise service management has really been boosted by our implementation of TeamDynamix and all the functionality it provides our end users. ### 46. Game Changing Product Backed by Stellar Team and Awesome Userbase **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Director of Client Services and Operations, ITS, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about TeamDynamix IT Service Management?** The product is very flexible, but out of the box it will already revolutionize the way you do business. The team behind the product is knowledgeable and expeditious. The reporting capabilities are unparalleled. Some other mentions are the canned responses, task templates, card wall, and knowledge base. **What do you dislike about TeamDynamix IT Service Management?** I would like to see a mobile application that has similar functionality to the desktop version. I realize that somethings will always be better in the Desktop version, but feel Mobile could use improvement. **Recommendations to others considering TeamDynamix IT Service Management:** Meet with their Sales team and get a demo. Ask them for customer references and have them screen share and show their environments. Customers, such as myself, love the product and will be happy to show how we have implemented. We will also share our recommendations and pitfalls to avoid during implementation. The reason that customers love this product is that it is so easy to manage and for this management investment, it yields great dividends in revolutionizing how you do business. The team behind the product is just amazing. They know the product so well. They are eager to help you be successful. They are just lovable!!! **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** Finger on the pulse of all work going through our team High visibility of performance over time Easily see issues and ability to prioritize quickly Enforce procedure ### 47. All In One Solution and Visibility - TeamDynamix **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | IT Director, Service and Project Management, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about TeamDynamix IT Service Management?** TeamDynamix provides a great solution for managing work that falls into the service management categories as well as projects. They focus on their customer needs which are central to their product roadmap by staying in close contact via focus groups and great conference and networking opportunities. Beyond the core service management and project management capabilities, TeamDynamix provides integrations with remote support tools, asset and configuration management and the ability to expand and gain efficiencies through enterprise service management throughout your organization. **What do you dislike about TeamDynamix IT Service Management?** There isn't anything I dislike about TeamDynamix. They are responsive and keep the best interest of their customers in mind when developing new features and rolling out updates. **Recommendations to others considering TeamDynamix IT Service Management:** Get a demo so you can see all the features. Ask for references across other institutions and join the TeamDynamix information sharing focus groups and community on their website. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We needed a way to have more visibility into what resources we have available and what we are working on. This meant visibility both internally and external to other campus constituents who use our services or that we manage projects for. We needed a way to efficiently plan and track our capacity and proactively report and shift resources as applicable. We needed to document standards and ways we provide service to our customers which was prompted by the rollout of the ticketing solution. We also needed to shore up a consistent project management practice which rolling out this tool allowed us to think through and implement. ### 48. Integrated high quality product with high-level customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth L. | IT- Budget, Planning & Contracts Officer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about TeamDynamix IT Service Management?** This is an integrated ITSM and PPM platform that allows real insights into total effort by the IT staff. The product framework easily extends to additional business units. Any unit within the organization that provides service will find this a great platform to manage the workload and build the knowledge base to best serve their organization. **What do you dislike about TeamDynamix IT Service Management?** Reporting and API access. These are actively being developed and the future looks very bright. **Recommendations to others considering TeamDynamix IT Service Management:** Make sure you have a good understanding of your processes and solution you are trying to achieve before beginning implementation. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We are truly using it as an Enterprise Resource Management platform. We are trying to provide a single point of access for any help needed within our organization. ### 49. A cultural change **Rating:** 5.0/5.0 stars **Reviewed by:** jerome h. | Associate Chief Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about TeamDynamix IT Service Management?** The system is infinitely customizable and that is both good and bad. The product sits well within a Higher Ed environment, but after using multiple trouble ticketing systems I have to say this is the best value dollar for dollar! **What do you dislike about TeamDynamix IT Service Management?** The ramp up can take a bit of time, and this causes slower than desired adoption. The cultural change that may be required with the implementation is also slowed, but that is to be expected. **Recommendations to others considering TeamDynamix IT Service Management:** Make sure your processes are well defined before beginning the implementation. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** The synergy between self-help, knowledge building, and support has been ideal. ### 50. Great Workflow Management Tools! Used for our school but very versatile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about TeamDynamix IT Service Management?** I loved the ease of use of the tool! It was very simple to set-up and customize, and being that it was used within the campus it needed to be adopted quickly. The team found it very easy to get the handle of! **What do you dislike about TeamDynamix IT Service Management?** Nothing I really disliked about it, but it IS very expansive. You really have to know what your specific use is or you can get lost in the features of the tool **Recommendations to others considering TeamDynamix IT Service Management:** We'd recommend being super clear on what your exact needs are for the platform. From there you can talk with your account person about how the tool can add value to that. There are a LOT of uses for it though, make sure to be open on what would be best for you. **What problems is TeamDynamix IT Service Management solving and how is that benefiting you?** We were mostly using it for team workflow management and IT support management within the school. We saw a ton of benefits in the amount of time it took for certain tasks and for reporting. ## TeamDynamix IT Service Management Discussions - [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for) - [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do) - [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio) - [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software) - [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app) - [View TeamDynamix IT Service Management pricing details and edition comparison](https://www.g2.com/products/teamdynamix-it-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+18%3A56%3A29+-0500&secure%5Bsession_id%5D=c7e3c5f2-f73d-42df-9a91-d87efa2dd381&secure%5Btoken%5D=51f45fa8681ee3e6e8952b8ac47194efee1d6c36e8c839dc2d7e60ea1cab9606&format=llm_user) ## TeamDynamix IT Service Management Features **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Administration** - Change Management - Asset Management - Reports & Analytics **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Project Management** - Dependencies - Priorities - Lean Management **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Resource Management** - Definition - Allocation - Optimization **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top TeamDynamix IT Service Management Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,288 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,720 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)