It’s completely web-based and offers a lot of out-of-the-box capabilities, especially for workflow approvals and supporting multiple business units. Overall, it has been a reliable SaaS solution for us.

We obtained an enterprise license for a reasonable annual cost. especially compared to competitors.

The user interface is pretty good and continue to be regularly improved. It's native integrations with Teams and email were easy to configure and use.

There are some new AI features that are really helpful to staff working tickets. Automatic summaries and one click revision of technician messages or notes with AI is really helpful. Review collected by and hosted on G2.com.

Some settings are shared across all applications and while we can work around it it might be nice if they were independent of each other. Urgency , impact and priority configurations is a good example.

The inability to create dynamic forms that have fields dependency between native field can be frustrating. Review collected by and hosted on G2.com.

Configurability is what really stands out for me. Being able to build tailored intake forms for different request types, set SLA targets, maintain a large knowledge base, and fine-tune routing rules—all within a single platform—gives IT administrators real control over how service delivery is structured and measured. In a higher education environment with diverse request types and many stakeholders, that level of flexibility feels essential. And since everything sits in the same ecosystem as our asset and project data, the service desk doesn’t operate in isolation; it stays connected to the broader picture of IT operations. Review collected by and hosted on G2.com.

Bulk administrative tasks are the biggest frustration. Operations that should be straightforward — like deactivating a large batch of user accounts — aren't well supported through the UI and end up requiring API scripting to accomplish efficiently. For a platform this central to IT operations, administrators shouldn't have to go outside the interface to handle routine maintenance at scale. The reporting layer has similar limitations — getting to custom insights often means exporting data and finishing the analysis elsewhere rather than being able to build what you need natively inside TDX. Review collected by and hosted on G2.com.

The best part about TeamDynamix is that it just works. There is very little downtime, and it provides a consistent workspace. The UI is greatly improved after the last update, so it is now even easier to use. It has a lot of integrations available, but works well even if you don't use them all. The onboarding process was fantastic and very helpful, and I still reach out to our advisor once in a while if I have questions. They have several different AI integrations coming out, so you can use as many of them or as few as you'd like. The return on investment has been amazing for our organization. Review collected by and hosted on G2.com.

For people who do not use the software full-time, the UI and workflows can be intimidating. But that is more of a process issue than one with TeamDynamix themselves. Review collected by and hosted on G2.com.

As we began identifying our service offerings, we realized we were manually handling a large number of tasks. To streamline this, we built out our service catalog with the appropriate forms so users could fill them out as needed. In iPaaS, we have begun creating integrations. We found that the iPaaS components are easy to understand because they are closely related to programming language constructs. Review collected by and hosted on G2.com.

In iPaaS, the code promotion process isn’t as mature as I would like. Because user permissions apply across all iPaaS applications that are shared with someone, we haven’t found a way to limit a user’s access to only the production application. As a workaround, we had to create developers a local TDX account with view-only permissions for the production application. Review collected by and hosted on G2.com.

We replaced a 20 + year old ticketing system with the TDX ESM. This has helped increase the productivity of our IT Services team by providing a one-stop shop for our technicians to assist our customers with IT, Facilities, and HR requests. We've also automated ticket and customer service satisfaction reporting to our IT Leadership team to be able to help them understand the value TDX brings to our organization. Review collected by and hosted on G2.com.

Our ITSM System Administrator is not a developer. There would be a huge benefit to offer more out-of-the-box type iPaaS solutions that allow for easier implementation. Review collected by and hosted on G2.com.

What I like best about TeamDynamix IT Service Management is that it brings ticketing, services, workflows, reports, knowledge base articles, and project-related work into one place. It helps our team stay organized, track requests clearly, and improve visibility across different IT services. I also like that it can be customized to fit our internal processes instead of forcing everything into one fixed structure. Review collected by and hosted on G2.com.

The setup and customization can feel complex at first, especially with workflows, reports, permissions, and forms. Some changes require testing and extra configuration before they work the way we need. Review collected by and hosted on G2.com.

The UI is very simple but offers a petholra of tools. We now do not use any intergrations but it appears to be a seemless additional. We never have any performance issues and downtimes are few and far between. Most downtime is resovled within the upcoming hours. TDX support and customer service are outstanding and quickly answer all requests. Review collected by and hosted on G2.com.

The only thing I do not like about the service management platform is that I have to refresh my screen or environment to see new activites. Review collected by and hosted on G2.com.

I appreciate how user-friendly TeamDynamix IT Service Management is. Configuring admin settings, building reports, and managing tickets are straightforward and easy to navigate compared to other work management platforms I've used at other jobs. It helps us easily track requests and incidents, manage services, document support information, and provides users with a more consistent way to get IT assistance. Review collected by and hosted on G2.com.

TDX is generally easy to navigate and configure, but some areas feel overly simplified. The lack of granular customization is frustrating at times, particularly with permissions and Knowledge Base notifications. Both are simple to manage, but they are not flexible enough for some of our needs. I would like more granular permissions settings and the ability to customize what triggers Knowledge Base article notifications. Review collected by and hosted on G2.com.

I use TeamDynamix IT Service Management in my everyday work to create and track tickets, which helps keep track of my team and automate tasks. I love the reporting feature as it allows me to get a big picture of the things we're doing, be able to track activities, and let others know what sorts of work we're doing. It was very easy to set up TeamDynamix IT Service Management, and there was only a very short learning curve, making it easy to start working with. I also appreciate that I can access my tickets even on the go because there's a phone app that allows me to see them. This really helps when I need to look back at problems that are occurring and how many tickets have been logged per issue. Review collected by and hosted on G2.com.

I think I would like the ability to change the title of a service request. For example, if we do a service request for a new user, I would like to have the top line actually include the user's name instead of just saying 'New workstation request.' Because if we have several of those, it gets confusing trying to determine which one is for the person we are working on. Review collected by and hosted on G2.com.

I appreciate using all of the functionality of TeamDynamix IT Service Management at our site and it is working very well for us. TeamDynamix has been an exceptional partner. I am excited about the flexibility of the software and how it brings together so much information for service and asset management. I like the flexibility and the way it allows our organization to grow in a more effective and collaborative way. TeamDynamix has been exceptional in showing management exactly how we can grow and promote collective work. Also, the setup of TeamDynamix was seamless, thanks to their exceptional team. Review collected by and hosted on G2.com.

Some of the software limitations are frustrating, especially in the Project management tool where some functionality and options are locked. It could be less restrictive and allow more flexibility for admins to customize the software according to their needs. Review collected by and hosted on G2.com.