The replay sessions the heat maps are valuable points to this SaaS its an very importat anguar stone in our development, tips fo better practices hustt maximm 2 persons as administators Review collected by and hosted on G2.com.

Its a quite troubling the implemantationa nd configuration of the SDK, the deployemt its seems very heavy Review collected by and hosted on G2.com.

Helps in identifying the customer behavior Review collected by and hosted on G2.com.

Data readi g is difficult for new users. Needs to be more user friendly. Review collected by and hosted on G2.com.

real time issue tracking of the challenges faced by customers and heatmap depicting the pain areas Review collected by and hosted on G2.com.

the length of the sessions are too long, there is no easy way to identify pain points Review collected by and hosted on G2.com.

Reduce customer churn and production support cost. Not only that, but being a smart analytical tool it helps in tracking website's elusive factor’s successes and failures. Review collected by and hosted on G2.com.

First level understanding or navigations are bit of a concern. Review collected by and hosted on G2.com.

I like the improvement in replay and as well as layout (GUI Appearance) in portal where users can catch information on the page. Review collected by and hosted on G2.com.

Sometimes it takes more time to render the page in replay. Dashboards needs to improve. Review collected by and hosted on G2.com.

Replay feature along with session data. Also I like the alerting system. Also not being dependent on JavaScript tags like competition (Adobe analytics, Google analytics) takes all the developer side implementation out of thr window. Review collected by and hosted on G2.com.

Not able to debug Tealeaf events. If I need to add some advanced JavaScript, I've no way to understand where my logic fails.also reports can use a touch of modern UI. Review collected by and hosted on G2.com.

The amount of rich data that is captured. There is extreme granularity in the data. You can be as basic or advanced as you want or need to be in analysis. Review collected by and hosted on G2.com.

Lack of out of the box functionality, Such as reports. The data is there but nothing is done with it until it's configured to pay attention to it. Some areas of the application are dated in their appearance and/or are not intuitive as they could be. Problems with traffic feed are difficult to diagnose. Review collected by and hosted on G2.com.

the analytics and alerts when customers are strggling Review collected by and hosted on G2.com.

Only nice to have would be more historical, but that is not a tealeaf limitation Review collected by and hosted on G2.com.

The solution that is delivered to know the experience of users on a platform Review collected by and hosted on G2.com.

The difficult access to an ordered and simplified documentation for each configuration Review collected by and hosted on G2.com.

Really enjoy having real-time alerts created which enables us to take a proactive approach to customer impacting issues. Review collected by and hosted on G2.com.

There isnt anything i dislike about this tool at the moment Review collected by and hosted on G2.com.