Humanity Reviews & Product Details

Humanity Overview

What is Humanity?

Humanity is the leading cloud-based employee scheduling platform that simplifies day-to-day employee management processes and accelerates employee shift schedule creation by up to 80 percent. Organizations of all sizes receive unprecedented insight into their operations and receive actionable data with which they can optimize staffing based on employee skill set, time-off/leave management, and worker availability. Humanity is offered as SaaS and can be deployed as a stand-alone solution in the cloud, or integrated quickly and easily with today’s leading HCM platforms and payroll solutions.

Humanity Details
Website
Languages Supported
English
Product Description

Employee Scheduling Software, Time Clocking, HR & Payroll

How do you position yourself against your competitors?

Humanity is the leading solution for cloud-based employee shift scheduling. We ensure that the right employee is scheduled for the right shift, at the right time. Whether your organization is global or local, Humanity will completely transform the way your business manages shift-based employees. Creating, managing, distributing, and managing schedules is a snap. And managers have up-to-the-minute visibility into overtime, labor cost variance, clock-in/clock-out data, and so much more.

If your organization has made an investment in another provider for Human Capital Management or Payroll, that investment can be leveraged and put to work with Humanity’s market-leading scheduling solution. Humanity is fully integrated into today’s leading HCM platforms and payroll applications, allowing for Enterprise-class scalability previously unavailable with cloud-based scheduling solutions. Open APIs, as well as an integration cloud connector, allows you to connect Humanity with other SaaS or on-premises solutions.


Seller Details
Seller
TCP (TimeClock Plus)
Company Website
Year Founded
1988
HQ Location
Austin, Texas
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®

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Humanity Reviews

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Humanity is easy to read and understand. Very barebones, so you aren't getting to much. But what you do get is good for a small group of people you'd like to schedule. Review collected by and hosted on G2.com.

What do you dislike?

How barebones Humanity is. Only one vacation policy you can use for all teams, no matter if you want them to be different. Intraday scheduling is not there, either. Really, it's not good for a contact center. So if that's what you have, I'd look elsewhere. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not a good solution for a contact center. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Agent scheduling. We are a contact center of over 200 agents, so we need a place to organize all of their schedules. No real benefits realized, as this solution is not very scalable for our environment. Review collected by and hosted on G2.com.

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Student coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Seeing schedule and getting updates for schedule. I liked being able to trade shifts and open shifts without having everyone’s phone number Review collected by and hosted on G2.com.

What do you dislike?

I disliked receiving a notification every time the schedule changed for everyone and requesting time off for weekly changes in schedule. Easier for people with consistent weekly schedules. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If employees have schedules that change weekly work with them from a computer. Easy for weekly schedules. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communications without putting everyone’s phone number. Sending schedules out without using emails and pdf documents. Review collected by and hosted on G2.com.

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Open Discussions in Humanity
Schedule Manager
Individual & Family Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Open shifts feature, rotation scheduling, shift trades, Employee view layout, Position view layout, leave planning. Review collected by and hosted on G2.com.

What do you dislike?

Cannot extend rotations (ex: for another month)

Cannot remove rotation from a shift after applied, only way to remove it is to copy the shift and then one of the two shifts (the original or the copied) will have no rotation applied on it

Cannot copy or move a shift across both days and employees (employee view) or days and positions (position view)

Cannot have positions with multiple skills required and have employees have multiple skills required that would match up so that employees would see shifts that match their skills, but instead each employee needs to be manually added to each position.

Cannot add a 24 hour shift rate on the payroll side, only hourly

Cannot view Currently scheduled employees in Employee view, have to scroll around so much that you may as well use position view making it more difficult to fill a shift when needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cannot have positions with multiple skills required and have employees have multiple skills required that would match up so that employees would see shifts that match their skills, but instead each employee needs to be manually added to each position.

Cannot add a 24 hour shift rate on the payroll side, only hourly Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use interface but not ideal for my companies use case Review collected by and hosted on G2.com.

What do you dislike?

The platform has really poor integration with our internal database which causes a lot of issues. It's not a bad software, but not ideal for our purposes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great shift exchange feature that makes our substitute teacher ops really easy. Review collected by and hosted on G2.com.

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applications analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

customer service is very good as soon as the representative assigned to us was changed Review collected by and hosted on G2.com.

What do you dislike?

The auto fill feautre isn't out yet, the shifts view / design could use improvement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

scheduling Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to track employees using GPS technology Review collected by and hosted on G2.com.

What do you dislike?

The many problems with using humanity on an android-based phone Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling issues and the ability for employees to clock in while at our numerous posts Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that it keeps track of all clock in times and breaks it's very organized. Review collected by and hosted on G2.com.

What do you dislike?

The flaws, sometimes it doesn't let people clock in at all, or it clocks them out before their shift has even ended. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being sure that employees are here for their scheduled shifts. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

App is so fast and easy to use.

UI and UX is superb.

Clean. Review collected by and hosted on G2.com.

What do you dislike?

Too fast sometimes and flips through pages too quickly and often have to backtrack which takes up more time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of employees shifts and ability to trade shifts with other co workers Review collected by and hosted on G2.com.

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Response from Tamara Lužajić of Humanity

Hello, thank you for your feedback, we appreciate it! We are sorry for the inconvenience you experienced and we would like to know more about it as it seems like an isolated issue. Can you please contact us at support@humanity.com and our team will be happy to help you? Thank you!

Onboarding and Implementation Specialist
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Time clock keeps track of breaks and work time, has overtime calculations for payroll and is generally sufficient for our needs. Schedule visual view and editing is fairly straight forward and intuitive when used for it's basic functionality.

It has a mobile app, which is great for clocking in and out, but requires internet to even launch, so as long as I'm connected, that's ok.

I really appreciate the ability to see the shifts in a time line to view how well we've established 24/7 coverage for our support teams. Review collected by and hosted on G2.com.

What do you dislike?

Auto filling of shifts has no true algorithm, which means we cannot use it. Stat holidays and tracking day off requests isn't as smooth as we would like, given our employees are all over the world (variety of timezones).

We were promised g-suite integration, which is not available at all.

The support team has tried to help us with the holidays for international employees several times, and they often don't seem like they have updated information on our previous conversation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They do not have the robust timezone support that we were sold on originally, but no one else really does either. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's way better than trying to manage a google calendar for our 25+ employees! It does give a standardized way for shift trades and leave requests to be submitted by employees, which is becoming more important as we grow. Review collected by and hosted on G2.com.

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Union Cafe Assistant Supervisor
Higher Education
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it provides many different options for how to contact employees and communicate necessary messages. Scheduling software benefits the most from using effective communication tools, and Humanity certainly has those. Review collected by and hosted on G2.com.

What do you dislike?

The developers seem to be constantly patching the software and making small updates, which means that changes happen that are unexpected. When something changes, even if it's for the better, over a hundred employees have to relearn that particular detail. Additionally, new bugs are constantly being introduced and patched out, and this is often more of an inconvenience than what was being changed in the first place. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a college restaurant, the employees are comprised almost entirely from work-study students. This means that for a small restaurant, we have nearly 200 employees, each working less than 15 hours a week while prioritizing classes over work, and we have about a 50% turnover rate each year. Having an enormous and complex schedule for such a small restaurant requires an intuitive and fluid program. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Humanity continues to make user-friendly and intuitive improvements for the end user. Review collected by and hosted on G2.com.

What do you dislike?

Login sessions are not securely authenticated and allow browser cookie and cache spoofing. Developers refuse to make improvements to the QuickBooks export feature for confirmed timesheets, requiring me to export the csv and manually manipulate the information to be imported to QuickBooks Premier Manufacturing Edition with data placed in the proper fields. Employee timesheets should apply mid-shift position changes to the appropriate time periods rather than applying both positions to the entire shift. Employee rest and meal periods are not calculated in accordance with Oregon State laws and will deduct paid time that an employee has worked if they miss a break or clock back in early. Overtime rules are not made possible for Oregon manufacturing companies based on percentage of time in position and time worked in a shift excluding unpaid meal periods. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely suggest that others take advantage of a trial and have a small subset of employees use it for a week as their sole timeclock system. Play around with the scheduling features, task assignments, and payroll report processing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employees are able to clock in and out from their shifts and breaks, paying employees for only time worked. Previously we only used paper time sheets and relied on employee's guestimates for the amount of time they were on break or when they clocked in or out. This type of rounding amounts to a 2-3% approximate increase in payroll costs. With payroll expenses being the #1 expense for our company, it is critical to control costs where possible and keep our employees paid for the time they work. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The color changes per location is a big help. It is great to be able to have the mobile app and see their schedules real time. The availability on the scheduling portion is great. Review collected by and hosted on G2.com.

What do you dislike?

Its very difficult to use for teams larger than 30 people. Sometimes the schedule on the website is different than the mobile app. The scheduling wizard is no help to me with a large team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not expect to do everything for you there is still room for human error. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All Departments on the same scheduling program. Review collected by and hosted on G2.com.

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EH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The engagement of the support personnel and the willingness to change. Review collected by and hosted on G2.com.

What do you dislike?

Service disruptions that cause us to delay in clocking in our employees at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling people for both delivery and support. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Multi-functional platform. Training portal, payroll, scheduling and messaging all in one Review collected by and hosted on G2.com.

What do you dislike?

Doesn't necessarily fit our industry. Would like to project cost of payroll with work units. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling projections for payroll, & training platform. Review collected by and hosted on G2.com.

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Fitness Coordinator
Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Scheduling wizard works pretty well. It makes it easy to schedule a large amount of shifts. Review collected by and hosted on G2.com.

What do you dislike?

It's not the most user friendly system. There is still a lot of individual changes and input that needs to be done just to get things set up. Changing shifts is a pain. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Investigate all options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to manage our work schedule of 100+ employees. Review collected by and hosted on G2.com.

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UU
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ability to color coordinate shifts, making sure my agents can make sense of the locations they need to go to. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the glitches I've experienced: sometimes shifts are not visible to my employees which is a HUGE DEAL. I also dislike the chat version of online support. I'd much rather just call and talk to a human, which seems faster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be mindful of glitches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling my employees, which is great because I'm frequently sending my employees to many different locations, and they can quickly scan and based on color see exactly where they need to go. Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Things work how I want more often than not. This is a great first step.

Copying schedules is easy, messaging is fine. The training modules are nice. Review collected by and hosted on G2.com.

What do you dislike?

Some default settings ( e.g. copying schedules by default is position only w/o employee - it seems most people copying a schedule would have the same staff member working those spots)

you need to be super precise with timeclock buttons or may open a screen you dont want. overall I probably dislike the timeclock the most Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

scheduling faster than before.

timeclock and payroll, training. Review collected by and hosted on G2.com.

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Owner/Baker
Food & Beverages
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The scheduling component has made scheduling a breeze for us. We can easily copy and paste shifts so we don't have to rethink the schedule every week. Review collected by and hosted on G2.com.

What do you dislike?

The app is not super user friendly. They're definitely still working out kinks so I will hang with Humanity to see if they can improve the user aspect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can clearly see our payroll budget for each week, which gives us an extremely clear picture of how much we're spending based on the scheduling needs of each week. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I have synced my schedule to my Google Cal and usually view it there, so I spent some time deliberately diving into ShiftPlanning more for this review. So the first points go to actually being able to sync the schedule to other places.

One element I enjoy is the design of the ShiftPlanning dashboard. It's clean and simple, offers nice UX, a readable font, simple icons, etc. I enjoy when software is not busy or distracting.

The Reports section is useful for a straightforward outline of my approved/declined vacation days, which I wish I discovered earlier!

Adjusting my profile is incredibly simple, including managing my notification settings or editing personal details. Review collected by and hosted on G2.com.

What do you dislike?

I'm not certain if this is a result of how my workplace uses the software, but I find a lot of the dashboard tools underutilized and therefore unnecessary.

The dashboard's home page itself is underwhelming. It shows a list of my upcoming shifts in list form and... upcoming employee birthdays? Well, that's fun I suppose. There's also a "message wall" that my company obviously doesn't use.

Some of the links don't make sense to me, like an icon you click on beside a listed shift that only repeats the same information. Okay, so it shows the weekday and the month isn't abbreviated. A lot of the reports offer metrics that don't populate any information. I can search for other staff, but can't click on them. In fairness, seeing them grouped by department is cool, but it took some digging to find what little use that actually offers.

When it comes to the actual schedule, there are different "views" to look at in. I prefer a calendar (month) view, and it's frustrating that it defaults to a "list." The view icons are one element that has never felt intuitive, and even the names, "employee view," "visual view," what am I supposed to think these mean? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Shop around, or look into how to make the most of what it offers. I find the tools it offers are more for quantity over quality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We might be able to remember each others birthdays, if we actually decide to ever look at our ShiftPlanning dash. Hopefully, people will know when to show up to work! Review collected by and hosted on G2.com.

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AG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is nice that humanity lays out scheduling by color and department. It works pretty well. Review collected by and hosted on G2.com.

What do you dislike?

Too much stuff has to be done from an actual computer, and cannot be done from the phone app. Also, it is hard to see individual schedules, so if a person works several different departments, they have to check each department for each day to verify if they are working or not. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Wish it worked with Revel Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is easy to modify schedules and get information out to employees quickly. It would be nicer if the program worked with Revel, however. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that it automatically fills in approved leave Review collected by and hosted on G2.com.

What do you dislike?

There is a whole lot of clicking involved. I don't like to make a criticism without offering a suggestion for a solution, but it does seem to require a great deal of clicking. I would also like to be able to enter leave for people as an administrator. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest benefit is that it is accessible by everyone wherever they are. Staff have been able to plan and adjust their schedules by being able to see how much coverage we have. Review collected by and hosted on G2.com.

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Private Investigator
Security and Investigations
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is easy to see who is and was working Review collected by and hosted on G2.com.

What do you dislike?

The Payroll confirmed timesheets feature. It is not always correct. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling and compiling payroll hours. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The simplicity of scheduling, payroll, user maintenance Review collected by and hosted on G2.com.

What do you dislike?

It is slow when you have a lot of shifts or employees Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to schedule over 100 employees easily. There is no longer miscommunication on times or places of shifts. Review collected by and hosted on G2.com.

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EMT-B
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how easy it is to use and the way you can see everything is nice. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the time format like how specific the format needs to be to input things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time spreadsheet Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There is nothing I can say I really like about Humanity. Review collected by and hosted on G2.com.

What do you dislike?

The UI is pretty bad and runs poorly. There needs to be a better/easier way to setup repeating schedules. Currently if you make a mistake you have to start over for that particular person. Editing the current schedule usually breaks the entire thing for them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Test it thoroughly before using this software. I wish whoever bought it for my Org did... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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