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Taylin Digital Helpdesk

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Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple users Built-in SLA tracking and multi-level escalation Oversight roles for client IT managers who need visibility Microsoft Teams and Zapier integration Security: Azure-hosted in UK, mandatory MFA, penetration tested, Cyber Essentials compliant. Built for public sector and healthcare. Pricing: £25/agent/month. Unlimited client organisations, unlimited sites, unlimited tickets. Available on Microsoft Azure Marketplace.

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