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AR

Aubrie R.

rental provider for baby gear

Small-Business (50 or fewer emp.)

2/26/2021

"Super Easy Tax Program"

5/5

What do you like best about TaxJar?

Super easy to use. Takes the guess work out of doing my taxes. I'm am the least business oriented person ever. I'm not good with math. When I submit my taxes with taxjar I know it's done right. It only takes me a couple minutes to get it done which is key being a mother of 3 young kids. My husband set up quick an easy excel sheet that calculates things for and I just input that info into my taxjar. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

No dislikes so far. I was able to figure it out real easy. I'm not a fan of having to pay $20 a month for it when I only use it 4 times a year. I wish I could pay per use. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

I highly recommend taxJar. The software makes it quick and easy to get done what you need to file and be confident you did it right. There is no second guessing when using TaxJar. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

I'm able to submit my quarterly taxes quickly and efficiently. It use to take me a while to figure out what I needed to submit and I wasn't sure if I was submitting the correct info. Now I know after I process everything it is done correctly. It allows me to get my taxes done on time. I use to drag my feet submitting my taxes every few months because I'd hate figuring it all out. Now I know it will be quick and easy to get done. Review collected by and hosted on G2.com.

JR

Jessica R.

Creative Director

Small-Business (50 or fewer emp.)

2/26/2021

"taxjar API and autofiling are essential to our shop"

4.5/5

What do you like best about TaxJar?

Using the TaxJar API, we can calculate sales tax for all areas of New York which is tricky since NY sales tax is destination based. If we ultimately need to file taxes for more jurisdictions, it would be easy to expand to collecting for tax multiple states. Auto-filing is painless, no more late returns! Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Our initial implementation of TaxJar made too many useless API calls and we got charged a lot of extra money until we noticed and fixed it. Someone from TaxJar actually notified us that we were making many invalid calls and we were able to fix the problem once we were aware of it. I would like it if they added support for collection EU VAT taxes given the changes coming in the summer of 2021 for european VAT collection. Not sure if that is on their radar of not. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

Taxjar is an affordable solution for calculating and remitting sales tax. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

We needed to calculate destination based sales tax amounts for our independent web shop. TaxJar proved an affordable solution for doing this. We also use the auto-filing system which saves us a lot of time and headaches. Review collected by and hosted on G2.com.

DC

Doreen C.

Office Manager

Small-Business (50 or fewer emp.)

2/26/2021

"Worry Free State Sales Tax"

5/5

What do you like best about TaxJar?

Tracking sales tax, registering to file taxes in states is streamlined and simplified. The dashboards and reports are easy to use. The absolute best feature is the Auto-file. Set up the state once and TaxJar takes care of filing the returns on time, regardless if it's monthly, quarterly or annually. Their customer service is top notch - very responsive and friendly - and patient when explaining things to non-tax professionals like me. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Sometimes going through the state auto-file enrollment wizards can be a bit tricky, especially for certain states. Although generally straightforward, there have been a couple where we needed additional information from the state, and had to exit the wizard and then start again later once we had the info. However this is very infrequent, and in the big picture, not that big of a deal. Also, frustrating that TaxJar is not set up to handl auto-filing for Colorado Home Rule Municipalities. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

So much time saved not having to figure out the tax filing requirements and deadlines for each state we do business in. It would take a small team to handle this, as we do business nationwide. We know our taxes are filed, and paid, on time and accurately. Our company has saved money by not having to increase our team size or having to outsource this to a paid outside consultant. Review collected by and hosted on G2.com.

HS

Hector S.

manager

Small-Business (50 or fewer emp.)

2/25/2021

"The best way to save money and automate all your sales tax"

5/5

What do you like best about TaxJar?

At first it takes a long time to fully understand everything about sales taxes, but taxjar made everything very easy to understand.

I'm really glad that they have a lot of tutorials and website links with information that can help you to fully understand how taxjar can help you to automate every single step of the process.

I use this service for all my walmart, ebay and amazon sales and so far I'm really happy with the results. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

The prices for auto files are very high (specially for states for which we have zero sales. Doing an autofile myself for zero sales take sme about 3 min, and paying $25 or more for this service to do it automatically (on top of the membership cost) is very expensive. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

My best recommendation to other users is to be aware that there is a lot of research that needs to be done in order to fully understand sales taxes and how to automate them using taxjar.

Patience is key with sales taxes and frustration is very likely to happen, but it's part of the process and once you get around it it's not that difficult.

Not using taxjar is a NIGHTMARE, so I really don't know how can I do it without it. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

The best solution I have found is the fact that taxjar keeps track of all the sales tax rules and keep you updated on everything. This is the best solution I have found so far (besides the fact that I no longer have to file every single state and keep track of this which takes a lot fo my valiuable time.) Review collected by and hosted on G2.com.

CZ

Cindy Z.

Owner

Small-Business (50 or fewer emp.)

5/26/2021

"Great with a couple of quirks"

4.5/5

What do you like best about TaxJar?

Gets every sale and number properly and ready into one place for filing. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

They don't make it super clear when signing up that you need to prepare your automatic filing well in advance before first filing. We had to do it manually for a few times at first. There's also no way to get tax-exempt sales from Shopify so those need to be tagged manually. When manually filing, it takes a minute to figure out where the numbers are coming from and where they should go, specifically for California. Review collected by and hosted on G2.com.

TS

Taylor S.

Director of Sales

Small-Business (50 or fewer emp.)

2/26/2021

"The BEST service for managing your business' sales tax hands down"

5/5

What do you like best about TaxJar?

Customer support is the best you'll come across. Have any problems? Representatives are super helpful in explaining the nitty gritty complexities of sales tax across the entire country. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Nothing! The best part of TaxJar is you can set it and forget it. Input all your details and a TaxJar rep will file your sales tax for you every month (or quarter or year) in all 50 states automatically. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

The included courses and training are incredibly helpful. I'd advise any new business or new user of TaxJar to take a peek, very user friendly. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

As someone who used to file sales tax by hand in over a dozen states, let me tell you, TaxJar is the ultimate time saver. Spend your time on more important aspects of your business and hand the sales tax reigns over to TaxJar. Review collected by and hosted on G2.com.

RC

Rob C.

E-Commere Manager

Small-Business (50 or fewer emp.)

11/19/2020

"Efficient, Helpful, Reliable."

5/5

What do you like best about TaxJar?

I love the customer support and assistance to EVERY issue that I have ran into as well as how simple and straightforward it is to handle nexus issues, filings for each and every state, and even for sync issues for our online platform that we use for day to day business. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

There is actually nothing I do not enjoy about TaxJar. I'd recommend in a heartbeat. If i were to think of one thing, it would be that they do not file for us on Alabama due to the many area Alabama requires us to file for. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

I love the support team from TaxJar! Always available and informative! Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

Syncing tax rates are a huge issue right now that TaxJar helped me solve within 24 hours. Huge benefits are filings that are overdue were handled instantly. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

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Hi Rob,

Thank you for sharing your thoughts about TaxJar. We’re so glad to hear TaxJar has made sales tax easy for you and our support has been helpful. Also, thank you for your feedback regarding filing in Alabama. We’re always looking for ways to improve our customers’ experience in the product so this is very valuable feedback. I’ve shared your thoughts with the product team for consideration in upcoming product development.

Cheers!

Courtney

RM

Ryan M.

IT Director

Small-Business (50 or fewer emp.)

2/26/2021

"Was terrified when we needed to collect from multiple states... not anymore."

5/5

What do you like best about TaxJar?

Two fold. First is the obvious handling of our sales tax payments. There's no way we would be able to dedicate the hours needed to remit the tax to every state/county/street. It's just insane it was all setup that way. 2nd, are the nice apps/plugins for our ecommerce sites to calculate the tax rates. Works very well. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Not much that I can think of. Seems to work well. Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

You may have to bug support a couple times if you need to get a hold of them. Thankfully it's pretty rare I ever need to get in tough with a human. The interface and online help articles are usually enough. Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

Accurate sales tax calculations for customers and the payments to the various states and all the crazy districts involved. Review collected by and hosted on G2.com.

DK

Dave K.

president

Small-Business (50 or fewer emp.)

2/26/2021

"Easy set up and reasonable cost"

4/5

What do you like best about TaxJar?

great interface, and simple to understand. Set up is easy... MUCH easier than avalara. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Occasional issues arise when there are tax changes, sometimes it takes a period of time to be sorted out. ***Some customer support inquiries do not get replied to or resolved in a timely fashion or at all.. we are struggling with this now, tickets we have opened without response for a couple weeks :( REally wish they can have more active support for when there are critical issues.. please help us! Review collected by and hosted on G2.com.

Recommendations to others considering TaxJar:

If you are looking to be compliant this is easy set up. WE investigated TaxJar competitors and we are happy we chosed taxjar for a business our size (we sell on amazon, ebay and website) Review collected by and hosted on G2.com.

What problems is TaxJar solving and how is that benefiting you?

Great to be compliant for all states. Review collected by and hosted on G2.com.

AF

Verified User in Farming

Small-Business (50 or fewer emp.)

5/26/2021

"Decent way to manage sales tax"

3.5/5

What do you like best about TaxJar?

Seamlessly and reliably syncs with Woocommerce Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I wish pricing was usage-based; we are a seasonal business, so it would be nice if we weren't billed when we're not using the service. Review collected by and hosted on G2.com.