Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"TaxJar is a necessity"
4/5
What do you like best about TaxJar?

Reliable to use on a day to day basis. Don't have to stay abreast of all tax law changes Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I don't like the automatic application of flex charges Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We are happy to hear our platform has been reliable and prevents you from having to maintain tax law changes. Also, thank you for the feedback regarding our pricing model. It’s so helpful to hear your concerns since it enables us to improve and better serve you. We're glad we have made sales tax compliance easier for you.Thanks for being a customer!

Sarah

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great for sales tax returns"
4/5
What do you like best about TaxJar?

Tells you exactly how to file sales tax returns for each state. You can do this manually or automatically for an additional fee Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

The dashboard doesn't tell you if you missed a tax filing. Would be great if it did Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We’re so glad you find the sales tax filing information helpful. Also, thank you for the feedback regarding our dashboard and how we could improve. It’s very valuable to hear your concerns and I’ve forwarded them to our product and customer service teams. Thanks for being a customer!

Sarah

Karagan O.
KO
Karagan O.
CEO/Owner
Small-Business (50 or fewer emp.)
"I like TaxJar - but seems some inaccuracies."
3.5/5
What do you like best about TaxJar?

I love TaxJar as a tax reference. It makes it easy to cross check my tax accountant. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

It doesn't seem it works as well on its own - and recommend having a tax accountant to review alongside. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello Karagan,

Thank you for your feedback about TaxJar! We are happy to hear our platform has been helpful for your business. Also, thank you for the feedback regarding our accuracy. We'd love a chance to talk about this with you further, feel free to email us at support@taxjar.com. Thanks for being a customer!

Sarah

Verified User in Retail
CR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Dependable sales tax automation with ease of set-up and good support--All along the way"
5/5
What do you like best about TaxJar?

Most important: pricing described by sales was the price charged when we signed up, and free filings at start helped us begin. The salesman was more than a salesman; he was great at technical support and explanations. He made it very easy to get started.

The service is reliable, the interface intuitive, and the dashboard easy to use. Support via email is rapid, concise, and helpful. Prompt communication of any changes and updates helps keep us "on top" of state regulations.

It is very easy to download transactions into Excel for further analysis, and in fact I often find TaxJar's transaction downloads preferable (easier to use) to the reports on the marketplace websites.

Prior to signing with TaxJar we talked with several other automation vendors, and we chose TaxJar. We have never regretted it. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Very little to dislike! Voice support would be nice, but email works well. Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"Tax Jar made tracking our sales per state really simple and automated our sales tax for 20 states"
4.5/5
What do you like best about TaxJar?

Once we set up Autofile, our entire sales tax filing was automated. Taxjar files 20 states for us, and we don't have to track it monthly after the initial setup it's set up. We've been using them for 3 years now and they have been filing out sales tax in multiple states without issue. Its also really affordable compared to paying accountants to file a return each month which is triple the cost. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Tax Jar will not register each state you wish to file in for sales tax. You need to hire a third-party service or do it yourself. I wish they could do it in-house and set up Autofile. Taxjar also doesnt easily display the information you need to file returns on your own, its all there but you need to transcribe it to the sales tax forms if you dont use Autofile. Just using autofile and this wont be a problem. Review collected by and hosted on G2.com.

JM
John M.
CTO
Mid-Market (51-1000 emp.)
"Simple easy to use attractively priced tax solution."
5/5
What do you like best about TaxJar?

TaxJar is very simple and easy to get started without signing any long-term contracts. If you like it and want to keep using it the pricing can't be beaten either. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I wish there were more categories but they have been adding them over the past year. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Tax Jar"
4/5
What do you like best about TaxJar?

Easy to use for the most part - data flows in and reports come out. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Hard to reach someone to speak with about any questions or issues...long hold times if calling in and long waits for response to email inquiries. Review collected by and hosted on G2.com.

George G.
GG
George G.
Managing Director
Small-Business (50 or fewer emp.)
"Easiest way to manage your sales tax obligations for your online business"
5/5
What do you like best about TaxJar?

I like that the dashboard is ordered by return date so you know which returns need to be filed by when. I also like the filing history so that I can figure out if I've missed any filing periods. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I would like it if it were easy to see historical periods for which you didn't file a return. That way it would be even less likely for a user to miss tax obligations. Review collected by and hosted on G2.com.

Daryl A.
DA
Daryl A.
Digital Marketing Director
Small-Business (50 or fewer emp.)
"Huge time saver, affordable monthly pricing"
4.5/5
What do you like best about TaxJar?

Taxjar allows us to sync our WooCommerce orders and calculate sales tax quarterly to be paid to the state. It is easy to setup, you input your company details on the TaxJar website, and the WooCommerce plugin will create tax codes for you automatically based on your determined nexus (which states you operate in or would have a responsibility to collect sales tax). They also offer automatic filing options for a reasonable fee, but I have not tried that feature yet. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Not many complaints about it, maybe the fact that once an order enters the Sync Queue it doesn't sync right away. I believe there must be some type of interval when TaxJar initiates a sync, so I just leave and come back later and the sync is finished. The syncing happens automatically, so it is not usually an issue. Also, on the TaxJar website, their user interface can be difficult to find transactions for prior quarters, and so I have to click around a bit to remember how those are accessed. Review collected by and hosted on G2.com.

JJ
JR J.
Owner
Small-Business (50 or fewer emp.)
"No-brainer for a micro-business"
5/5
What do you like best about TaxJar?

State/municipality sales tax compliance; it's an absolute headache to manage tax compliance when running an online business that sells real products. Some marketplaces are finally starting to do the collecting themselves, but I never would have gotten where I am today without TaxJar.

And of course, the sales tax submission! Calculating the rates and monies owed was one thing, but TaxJar files your payments quarterly for you. I never had to think about it. And if something happened, like there was a disconnect between the government tax agency and TaxJar, I received an email notifying me off the need to fix the issue. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

There could be more transparency about which marketplaces are collecting for you, eliminating the need to account for it in TaxJar. But this is more about marketing than function. Review collected by and hosted on G2.com.