Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Makes life a lot easier"
5/5
What do you like best about TaxJar?

Our sales tax is effectively on autopilot these days. It's quite easy to setup new states. I previously filed our sales tax manually which was always a pain in the backside. I am definitely a huge Taxjar fan now and would recommend it to any ecommerce store that wants to automate their sales tax filings and payments. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

So far the only fault I've found is that when we have refunds there is often tax we've already paid on the order. Taxjar can't file the refund requests for us with the states. We need to get the data manually and file the refund request manually. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We are happy to hear you've found our product to be beneficial for your business, and would recommend it to other e-commerce companies. Also, we understand how hard returns can be when it comes to sales tax compliance, so thank you for the feedback on how we can improve there. We're glad we have made sales tax compliance easier for you.Thanks for being a customer!

Sarah

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"TaxJar Sales Tax Reporting Made Simple"
5/5
What do you like best about TaxJar?

The TaxJar interface and organization of tax data are easily understandable. I can quickly gather information to complete sales tax reporting and remittance. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

The only item I would change would be on the interface of each state report if the external link to the states reporting website were on the same page rather than being on the report a return page. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We are happy to hear our platform makes it easy for you to complete sales tax reporting and file returns. Also, thank you for the feedback regarding our report setup. It’s so helpful to hear your concerns since it helps us improve and better serve you. We're glad we have made sales tax compliance easier for you.Thanks for being a customer!

Sarah

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Good experience"
3.5/5
What do you like best about TaxJar?

The connection possible between TaxJar and different platforms helps us Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I did not find help with the Amazon inventory physical Nexus management. This affects some of my clients Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We’re so glad you find our integrations helpful. We appreciate the feedback about our Amazon inventory nexus management, this type of information helps us improve.Thanks for being a customer!

Sarah

Daniel H.
DH
Daniel H.
Head Videographer
Small-Business (50 or fewer emp.)
"Helpful in Making me Understand"
5/5
What do you like best about TaxJar?

What’s most helpful about TaxJar and what I love is that it took a whole world of confusing taxes and licenses for states that I had nexus in, and laid out exactly what I needed to do and what to put into Amazon, including if shipping and gift wrap was taxable, as well as explaining clearly what Origin vs. Destination was. Another upside is that it gave me the option to file manually or use their services, and that they pulled all of my data—QUICKLY! to tell me where to get licensed and the depth they go into with sales down to the gradual level (helps me figure out localized taxes when you know exactly to what city and state your stuff shipped). Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Only downside about Taxjar is that the Autofile costs $100 per state, I did like the free Autofile offer, but...it’s more for people with larger-scale businesses. If TaxJar is reporting lower revenues there should be an Autofile plan that makes more sense and scales based on the volume of people’s sales. Another thing I’d say is the least helpful about TaxJar is the fact that counties are not shown for individual sales all the time, so I have to Google what county a certain city is in. Review collected by and hosted on G2.com.

Sonya R.
SR
Sonya R.
Small Business Marketer
Small-Business (50 or fewer emp.)
"Easy to implement, great customer service"
5/5
What do you like best about TaxJar?

It was very easy to install the app and use Tax Jar on my Big Commerce website. Any questions were answered by the customer service representative. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

If there was a disconnection between my website and Tax Jar, I did not become aware immediately. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello Sonya,

Thank you for your feedback about TaxJar! We are happy to hear our platform was easy to implement and our customer support team has been helpful. Also, thank you for the feedback regarding a possible disconnection. It’s so helpful to hear your concerns since it helps us improve and better serve you. We're glad we have made sales tax compliance easier for you.Thanks for being a customer!

Sarah

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Very helpful!"
5/5
What do you like best about TaxJar?

The ease of requesting reports for sales tax across our marketplaces. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Not Tax Jar's fault - but we dislike that some of our marketplaces don't have more than a 90 day history of reporting. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We’re so glad you find the sales tax reports easy to request and use. Thanks for being a customer!

Sarah

Marc B.
MB
Marc B.
Controller
Mid-Market (51-1000 emp.)
"Simplify your taxes nationwide"
4/5
What do you like best about TaxJar?

Taxjar is very helpful when dealing with multiple state taxing authorities. Calculations and returns are performed seamlessly behind the scenes, allowing us to concentrate on our business. The landing page dashboard displays a very informative snapshot of return status, amounts due, and payment schedules. S Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

Filing in multiple states becomes expensive. We have experienced some calculation errors and incurred penalties. Support is not great, and response times to questions are typically longer than we would like, especially regarding Nexus determinations, etc. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Taxjar takes the guesswork out of tax calculations"
4/5
What do you like best about TaxJar?

The API is simple and accurate. We don't have any issues. Also the automatic tiered billing is something you typically don't see. If you happen to go over your allotment, it bumps you up to the next tier automatically. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

No dislikes. Everything works just like we need. Review collected by and hosted on G2.com.

TM
Tonya M.
Owner
Small-Business (50 or fewer emp.)
"Ease of use"
5/5
What do you like best about TaxJar?

It provides me with the needed reports to file all the sales tax returns in a timely manner. The cost is very competitive, and the integration is relatively easy. It saves so much time. I'd say it's a perfect solution for us. Once you are set up, you are good to go. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

So far, I have had no problems with the software. I can't find anything that I dislike. I don't think there are many downsides. Having to collect and remit sales tax can be a challenge for a beginning business owner, but this software takes some of the pressure off. Review collected by and hosted on G2.com.

Anaira V.
AV
Anaira V.
Owner, operator, and artist
Small-Business (50 or fewer emp.)
"Tax Jar = Peace of Mind"
5/5
What do you like best about TaxJar?

I love that the system is autonomous, and it's great for small business owners who do it all. TaxJar is a considerable time saver and gives me peace of mind. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I love everything about TaxJar. I'm 100% satisfied with the services and strongly recommend them. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello Anaira,

Thank you for your wonderful feedback about TaxJar! We are so happy to hear TaxJar has given you peace of mind when it comes to sales tax compliance. It's great to know that you would recommend our product for other businesses like yours. We're also glad you've found AutoFile helpful in avoiding penalties. Thanks for being a customer!

Sarah