Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Convenience & ease!"
5/5
What do you like best about TaxJar?

That I really don't have to think about my taxes anymore. Taxjar takes care of it all for me. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

The filing fee is a little pricey especially since business has been slow due to the pandemic. Review collected by and hosted on G2.com.

Response from Sarah Craig of TaxJar

Hello,

Thank you for your feedback about TaxJar! We’re so glad you find TaxJar easy to use and convenient Thanks for being a customer!

Sarah

Sarah W.
SW
Sarah W.
co-owner
Small-Business (50 or fewer emp.)
"Works well if you use platforms that integrate with it"
4/5
What do you like best about TaxJar?

Automatically files state sales tax each month. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

It didn't integrate with my previous accounting software (wave). I switched over to Quickbooks in 2021 and now it works perfectly. Review collected by and hosted on G2.com.

Lynn W.
LW
Lynn W.
Small-Business (50 or fewer emp.)
"TaxJar has been a huge help!"
5/5
What do you like best about TaxJar?

The customer service has been a major help. Every time I've had a question they've responded in a good time which is helpful when you're first trying to get your business going. They've helped in many different ways regarding my taxes too. They've helped file taxes in specific states that are difficult. They give the number needed to file in other states that are easy. If my product moved from Amazon, they would let me know and then I could file to submit sales tax in that state. They also let me know that I have monthly taxes to be filed which is very helpful. I think TaxJar's prices are good too in comparison to other tax companies I've seen. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

There's nothing I dislike. Taxjar does a good job of helping you be successful and with them they set you up to be very successful. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi Lynn,

Thank you for sharing feedback about TaxJar. We're so glad our customer service has been a major help and has always responded to your questions in a timely manner. We appreciate you being a customer!

Cheers!

Courtney

Paul F.
PF
Paul F.
Board of Directors
Small-Business (50 or fewer emp.)
"TaxJar understand sales tax and customer service"
5/5
What do you like best about TaxJar?

Ease of implementation, complete and accurate collection, remittance and reporting Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

we have had no downsides in our 3 years with TaxJar Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi Paul,

Thank you for sharing your thoughts about TaxJar. We’re so glad to hear TaxJar has made sales tax easy for you and you’ve been a happy customer for three years now. We’re happy to have you!

Cheers!

Courtney

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Useful tool, straight forward to use"
4/5
What do you like best about TaxJar?

I like how the tool is straightforward to use. It is not complicated or difficult to set up. When I had a question about the tax rate in a certain county, I reached out to TaxJar and they replied quickly with a detailed explanation of the tax rate. The monthly reminders that sales tax and use is due is very helpful and did not require setting up. It is easy to quickly scan to see what taxes are due. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I wish there was more guidance in the beginning on tax law for new business learning to collect sales tax and use. It could be nice to have some state reporting integration as well so I could transfer information easier. Also there was one issue where the reported sales tax rate did not match with the rate charged. Also, for a custom PHP website it reports out to the third cent which looks bulky. This is probably a coding issue, but it has been difficult to fix. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hello,

Thank you for taking the time to share your thoughts on TaxJar. We put a lot of effort into ensuring our product is easy to use so we're excited to hear you've found it straightforward. Also, thank you for the feedback regarding needing additional guidance and resources on tax laws. I've passed along your feedback to our content team.

Cheers!

Courtney

Verified User in Apparel & Fashion
EA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"E-Commerce Taxes Made Easy"
5/5
What do you like best about TaxJar?

TaxJar simplifies e-commerce taxes for us by helping streamline all facets of tax calculation, collection and remittance. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

The only downsides that we've encountered is not being able to enroll in the Streamlined Sales Tax (SST)

or Simplified Sellers Use Tax (SSUT) programs, which aren't supported by TaxJar. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi there,

Thank you for sharing your thoughts about TaxJar. We’re so glad to hear TaxJar has simplified eCommerce sales tax reporting and collection for you. Also, thank you for your feedback regarding SST. We’re always looking for ways to improve our customers’ experience in the product so this is very valuable feedback.

Cheers!

Courtney

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Pretty Good Tax Software"
3/5
What do you like best about TaxJar?

TaxJar is a great way to consolidate and navigate the complex work of State Sales Tax in relation to being an online retailer. If you are a small business or a one-man-band, this is a good way to avoid hiring a full time employee to navigate the complexities of filing with individual states. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I do think that the service can be even more of a one stop shop for business owners. I wish that TaxJar could handle registration and correspondance with the state on my behalf so that I really did not have to worry about state sales tax at all. I feel a bit like if I set up my autofilings incorrectly, they could auto file incorrectly for months or years before I notice. TaxJar certainly saves time but I am not confident that it is perfect. I still worry that some day a state will come after me for unpaid taxes and TaxJar will be nowhere to be found or will claim it is not their responsibility at all. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi there!

Thank you for the kind words regarding your experience with TaxJar. We are always looking for ways to improve our product and I’ve passed along your feedback regarding the need for registrations and corresponding with the states to our product team. We are actually starting a pilot program soon to handle registrations for our Professional customers. If you’re interested in learning more about that, please contact support@taxjar.com and they can provide you with additional information.

Additionally, regardless of your plan, if for any reason we make a mistake on your AutoFile sales tax return, we will reimburse you in accordance with our guarantees and assist with state outreach necessary to resolve the issue. Our goal is to ensure we are always doing the right thing for our customers and you feel 100% supported throughout your sales tax compliance journey.

If you have any other concerns, please feel free to reach out to support@taxjar.com and we’d be happy to assist.

Thank you,

Courtney

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Excellent for organizations managing multiple locations"
4.5/5
What do you like best about TaxJar?

TaxJar's user interface easily organizes multiple levels of information in an accessible way. There are multiple documents and help articles that I frequently access to clarify questions and the uncertain pieces of tax law in the many states we work in. These have become indispensable to me! Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

As a non-profit, it was disappointing to find out there are no discounts or opportunities for impact organizations to take advantage of Taxjar's services and for them to participate in meaningful work. While the support has been very helpful, I think there are more ways that TaxJar could give back to communities they work in by supporting organizations in this way. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi there,

Thank you for the kind words about TaxJar. We take pride in ensuring our user interface is easy to understand and accessible for users and are glad to hear it has met your needs. Also, thank you for the feedback regarding a plan for non-profit businesses. We do give back to organizations that are meaningful to our company and its employees but I’ve forwarded your feedback to the executive team as a consideration for the future. Thanks for being a TaxJar customer!

Cheers!

Courtney

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great Customer Service. Smooth integration with Magento."
5/5
What do you like best about TaxJar?

Once the initial set up is done for each state, managing state taxes becomes easy. Tax Jar software is versatile and intuitive. When you do run in to questions, the help support has been incredibly knowledgeable and fast. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

I consider TaxJar a great partner to solve a horrible problem. Each State requires registration, each State has a different website, process, tax laws, exemptions, ect.... I don't dislike TaxJar at ALL. I dislike there being sooo much bureaucracy for a small internet business. I wish there was a simpler business environment.

I do wish TaxJar had an automated solution for filing for refunds. This is NOT easy, either at the state level or even getting credits applied via TaxJar. Our type of business has about 20% return rate, so this is a big deal for us. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hello,

Thank you for taking the time to share your experience with TaxJar. We're so happy to hear you've found the product intuitive and that support has exceeded your expectations. Also, thank you for the feedback regarding filing returns. I've passed along your feedback to our product team for consideration.

Cheers!

Courtney

Jose G.
JG
Jose G.
Small-Business (50 or fewer emp.)
"Can't Live Without It"
5/5
What do you like best about TaxJar?

It's super simple and intuitive. Keeps all my sales tax stuff organized and keeps me in compliance with all states. The scaling to higher plans as you grow is also great so you aren't stuck in the higher plans if your sales drop off. I use it with my Amazon business and I really could not live without it. Review collected by and hosted on G2.com.

What do you dislike about TaxJar?

There isn't anything to dislike I would say. Review collected by and hosted on G2.com.

Response from Courtney Touchstone of TaxJar

Hi Jose,

Thank you for sharing the kind words about TaxJar. We love that our product has helped you not have to worry about anything with sales tax! Thank you for being a customer!

Cheers!

Courtney