It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free. Review collected by and hosted on G2.com.

You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender. Review collected by and hosted on G2.com.

We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation. Review collected by and hosted on G2.com.

There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline. Review collected by and hosted on G2.com.

Notification is the best in tawk and tracking is also great as we can see the customer location Review collected by and hosted on G2.com.

There is no chatbot feature available in tawk Review collected by and hosted on G2.com.

tawk.to is an easy tool we can easily embed it to our website. tawk.to is a complete feature-able tool, all features come totally free. It's provided end-to-end secure live chat support for us. Users can easily connect with us to their problems in live chat. Also, the admin can solve their problems easily from a user-friendly dashboard. Review collected by and hosted on G2.com.

Nothing I found to dislike about this software. tawk.to is available free in the market. It saves you lots of working effort to provide cool features like customer chat visible when they are typing. It's amazing for engaging customers to provide instant support. Review collected by and hosted on G2.com.

The best in the Tawk To is their software speed and user-friendly interface. It's effortless to use on our website, and the chat notifications are speedy. We can use this on our mobile also. If someone uses Tawk to on the website, we will get the notification within seconds in our account. Review collected by and hosted on G2.com.

There is nothing that I dislike in Tawk to, but the one small issue that I faced is: if someone starts the chats on the website, the auto-reply will lag for 2 seconds. But this is not a big issue. I am happy using the software. Review collected by and hosted on G2.com.

tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem with the live chat agent also send us attachments which thing was too much helpful for faster resolution. Review collected by and hosted on G2.com.

tawk.to is actually free but it's one of my favorite support tools. Just because it's really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sence which thing actually helps us to convert visitor into a buyer. And a lot's more powerful features are already available on it that the main reason I cannot dislike anything about tawk. to. Review collected by and hosted on G2.com.

Tawk.to was easy to implement into our client's WordPress website. We were able to test it out in the cloud, then finally go live on our site after the client approved the functions. It was also pretty easy to onboard the staff handling the incoming chats; Tawkto's simple interface made it easy for them to see the new conversations, and we were able to create a quick action that pushed the notification of a new chat to certain key players. Review collected by and hosted on G2.com.

There are some slight hiccups with "ending" a conversation, as it isn't intuitive in the UI. Our CS reps tend to "Ban" an incoming chat person rather than closing the chat. The bright red "ban" button is more noticeable than the "close" button, so CS reps initially click that before ending the conversation.

Also, we had some slight issues with getting the page positioning correct, as it tended to take up a little too much space, but some custom CSS in the applet and on-site helped the two jive together better. Review collected by and hosted on G2.com.

The best part is it is absolutely free to use, has multiple dashboard and agent support with easy to setup and Integrate options for one website. Supports all major ecom panel. Review collected by and hosted on G2.com.

Whatsapp Integration could be a major plus which if added can really do well. Also adding different other channels like Facebook and Instagram could also relieve a lot of effort for an agent Review collected by and hosted on G2.com.

There is no other product in the market in the support management provider niche that provides so many features free of cost.

You can do almost anything in the free version except removing Tawk branding.

You can add multiple agents,

You can change chat theme

You can set triggers etc Review collected by and hosted on G2.com.

Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we bought Tawk plan they promise to remove branding.

It should also include Dialog flow Review collected by and hosted on G2.com.

This software has so many features that I can't believe it's free. It's simple to set up, you can change a lot of settings to match your preferences and needs and it's available on both an app for your phone and on your computer - so you can respond to messages on the go. The chat button that goes on your website is customizable and you can choose what hours/days of the week it's available. It's definitely improved our website being able to offer live chat on it with this software. Review collected by and hosted on G2.com.

Being free, I'm very content with all they offer. If I had to point out something it would be the overall UX that's not so intuitive. It takes a little bit to find what you need and get used to it. Review collected by and hosted on G2.com.