The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done.

Android app is also really impressive with a very good interface for chatting with customers online.

Its free :) Review collected by and hosted on G2.com.

Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am a dog accessories seller on Shopify, I need to upload custom-designed icons as good inbuilt options aren't there.

Apart from that, by the time customers send an offline message and you are notified by mail, there is a lag that causes customers to leave the store. Review collected by and hosted on G2.com.

The best part of this tool is it has completely free plan to all users. It is easy to use and setup takes minimum time. You can install on your website easily and it will go live immediately. You can customise the widget button as per your requirement. It allows to add unlimited agents under single account which is a best feature I found. Apart from that it has intuitive dashboard where you can track your website visitors and engage them with triggers. You can manage agents name, email address, images, designation from admin page. This is the best live chat tool I have ever used. It gives all the premium features without any cost. Canned responses, knowledgebase, multiple languages and many more features which make it unique. You can transcript the conversation to admin email address and customer email address. If you want to add live agents who will take care of your customers then they have best plans for that at very low cost. Another best part is they are upgrading their services day by day with new features for their users. This tool is compatible both in web and mobile devices. Agents can login their account from mobile app and chat with customers directly without any hassle. One more thing I like is their customer support. They have live chat agent who will resolve to your queries and they are much responsive. Review collected by and hosted on G2.com.

There's nothing to dislike here as per my experience. I have found this tool very helpful for every businesses to get customer insights, live chat, etc. Plugin is easy to install and I have never faced any downtime with this tool. Review collected by and hosted on G2.com.

The best thing about the product is the plug and play model which allows even novice users to install this live chat software on their website with minimal efforts. The support provided by the team is very good and always ready to help. The analytics provided on the dashboard are very useful and helpful as it helps analyze the activity on the website Review collected by and hosted on G2.com.

When there are more than 5/10 agents on the same website servicing customers, Tawk.to is less helpful as it starts to create problems with the tracking of agents and visitors on the website. The analytics also create some problems with tracking the metrics Review collected by and hosted on G2.com.

It helps to communicate easily with the new leads Review collected by and hosted on G2.com.

Since its so helpful i don't have any dislike Review collected by and hosted on G2.com.

The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel.

Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed. Review collected by and hosted on G2.com.

The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions. Review collected by and hosted on G2.com.

I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company Review collected by and hosted on G2.com.

I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing Review collected by and hosted on G2.com.

The best part is that it's absolutely free, and it's a fantastic experience for a free conversation - you won't find a better option. You'll have to look elsewhere if you want to have or develop more complex discussion processes, or if you need any automation. Review collected by and hosted on G2.com.

I enjoy how clean and smooth the chat is, but there are little to no possibilities for automation or triggering a pre-determined sequence of messages based on the visitor's response. Review collected by and hosted on G2.com.

1) It's a free tool

2) With few lined of code you can integrate it easily in your website

3) You can customize chat icon as per your branding and colors

4) It allows setting you trigger and welcome messages Review collected by and hosted on G2.com.

It will be great if we can remove branding from the tool Review collected by and hosted on G2.com.

1) It is a free source chat tool that young startups could use.

2) Easy integration with your application, where you do not have to contact their support

3) Easy guide provided for the integration

4) Easy to customize as per your requirement (Includes color matching as per your application, out messages, setting work timings) Review collected by and hosted on G2.com.

1) Reports section is minimal and does not provide all you need to monitor.

2) Customizing the report is difficult as it has predefined reports; however, for analysis as a manager, we would like to deep dive into reports, and it is not possible. Review collected by and hosted on G2.com.

1. Easy to use and integrate with the website.

2. Queries of visitors are received in a well-organized manner.

3. Easy way to get engage with the customer for their queries, and messages.

4. It provides virtual assistance and even option to hire agents. Review collected by and hosted on G2.com.

1. Some more functionality can be provided like customer raising their complaint via the calling feature. Review collected by and hosted on G2.com.