The UX is better than the competition and made me test the service. Review collected by and hosted on G2.com.

Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise.

First and foremost, the claim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic.

Customization options are limited, and the design options for the chat widget are quite basic.

The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base.

One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase.

To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises. Review collected by and hosted on G2.com.

It is user-friendliness and cost-effective.

The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes.

It's like having a 24/7 support team without a lot investment.

The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable.

Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome.

My favourite is Automation Bot in free plan.

I have integrated it with my Web Hosting providing website (Host Harbor).

I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention. Review collected by and hosted on G2.com.

I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc.

I will highly recommend you to go for it. Review collected by and hosted on G2.com.

Tawks notification sound cannot be missed. When using multiple services it gets a little complicated to sort through each window. With tawk it is easy to find with the pop up windows with incoming calls. Review collected by and hosted on G2.com.

The notification sound goes on and on even when ignored on purpose while in meetings, and it can be quite deafening. I do just mute the sound now but in meetings it is difficult to do so. while needing to hear other parties. Review collected by and hosted on G2.com.

Nothing really, because I regret signing up in the first place Review collected by and hosted on G2.com.

Not prime time ready. Bad design, buggy code. Review collected by and hosted on G2.com.

We have installed Tawk Chats on our multiple websites and offer our clients easy chat access to get in touch with us anytime. The Chat Widget can be integrated with multiple websites allowing our customers and prospective clients to get in touch with us Review collected by and hosted on G2.com.

The notification alert settings are simple to set up but they do not work for some time, which causes us to miss the chat. However, we have worked around this issue by sending us an email for any missed chat Review collected by and hosted on G2.com.

One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot Review collected by and hosted on G2.com.

Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated Review collected by and hosted on G2.com.

The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents. Review collected by and hosted on G2.com.

It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User interface for better function. Review collected by and hosted on G2.com.

The app itself is good if you have your own live chat representatives Review collected by and hosted on G2.com.

Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with them they still refused to give us a refund despite us attempting to cancel a week in after discovering how poor their tool was. Review collected by and hosted on G2.com.

The chat is effective. It has everything you would expect in a chat. I mostly love the icon "We are here" on the chat displayed on websites' UI like on this page: <a href="https://mycustomessays.com/blog/lord-of-the-flies-summary-themes-characters-and-quotes">Lord of the flies summary</a> Review collected by and hosted on G2.com.

There needs to be more visitor analytics in chat's back end. I know this is chat software, but this would be very helpful. Would greatly apreciate it if they included more visitor details. Review collected by and hosted on G2.com.

Tawk.to is super easy to use and understand. It is very customizable to fit a variety of needs and is easy to set up. I love the quick use of macro's when talking to customers and how easy it is to add, edit or update them. Review collected by and hosted on G2.com.

The chime scared the crap out of me each time it goes off. It's good to know I have a new customer to talk to but it would be nice if the alert was a bit more mellow. Review collected by and hosted on G2.com.