--- title: tawk.to Reviews meta_title: 'tawk.to Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 203 reviews by the users' company size, role or industry to find out how tawk.to works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 203 scale: '5' date_modified: '2026-07-29' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # tawk.to Reviews **Vendor:** tawk.to **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 203 ## About tawk.to tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. ## tawk.to Pros & Cons **What users like:** - Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. (6 reviews) - Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. (3 reviews) - Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. (2 reviews) - Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. (2 reviews) - Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. (2 reviews) - Users appreciate the **easy communication** features of Tawk.to, enhancing real-time interactions and collaboration with team members. (1 reviews) - Users value the **easy integrations** of tawk.to, which facilitate setup and collaboration across various platforms. (1 reviews) - Users find Tawk.to **helpful and easy to use** , enhancing client interaction and improving response times. (1 reviews) - Integrations (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. (2 reviews) - Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. (2 reviews) - Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. (2 reviews) - Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. (1 reviews) - Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. (1 reviews) - Users find **limited customization** options in Tawk.to, restricting their ability to tailor the chat experience effectively. (1 reviews) - Not Intuitive (1 reviews) - Users report **quality issues** with tawk.to, citing poor design and buggy code that hinder usability. (1 reviews) - Time-Consuming (1 reviews) - Time Consumption (1 reviews) ## tawk.to Reviews ### 1. Available on both our phone and desktop! **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher P. | Christopher P., Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2019 **What do you like best about tawk.to?** I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient. **What do you dislike about tawk.to?** They feel at times a bit clunky and hard to understand and I dont like the ringing sound. **What problems is tawk.to solving and how is that benefiting you?** showing the live chat available icon has been enough to sway some sales because they know it's easy to reach someone without making a phone call. ### 2. Great free product, but may be going obsolete due to Messenger **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about tawk.to?** It is free and easy to set up on Wordpress. It comes with a Wordpress plugin and you can even chat directly on your smartphone with their app. You can easily customize colors and text. You can also see which pages the visitor navigates to in real time. **What do you dislike about tawk.to?** Their backend dashboard is not very user-friendly. Just a few things that make it difficult, but a few extra minutes to figure it out is worth the price. With the free version, you must have their branding on the bottom. **Recommendations to others considering tawk.to:** I think Messenger will become more ubiquitous as it is integrated into Facebook **What problems is tawk.to solving and how is that benefiting you?** Before Messenger created a way to chat with website users, I could find nothing that worked with my phone. I really wanted a service that integrated with my phone. This lets me know when a visitor arrives and I can chat with them anytime. ### 3. Cannot believe how good the free tier of this product is! **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan O. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about tawk.to?** I really like the mobile app that allows you to answer support messages while on the go. This is a life saver for a small startup like ours where we do not yet have a full-time support staff. Any member of our team can jump on a support message. **What do you dislike about tawk.to?** I do not think that the plugin is as nice looking as something like Intercom. **Recommendations to others considering tawk.to:** There is not limit to how many administrators you are allowed to have, so get a bunch of people on your team to download the Tawk app to make your support team appear to be large and responsive. **What problems is tawk.to solving and how is that benefiting you?** We are trying to offer live chat support without having a robust suppport team. ### 4. Managing the track of leads turn easy **Rating:** 4.0/5.0 stars **Reviewed by:** Anushka n. | Technical Support Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about tawk.to?** Ticket Conversion as well as mail tracking. It is trouble-free to maintain the lead management. **What do you dislike about tawk.to?** Geolocation tracking is not that exact. Because of this, sometimes it is troublesome to evaluate the contact person's location. Though the IP address gives the idea but in the case of VPN, it fails. **What problems is tawk.to solving and how is that benefiting you?** In the Tawk.to live chat, it is easier to attend the customer from anywhere. So, you can converse with the same person over chat and can continue with same over your desktop. ### 5. Why wouldn't everyone be using this? **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | Owner, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about tawk.to?** Easy to setup and lots of options. It's ability to watch our customers movement through the site, gives us a lot of insight. **What do you dislike about tawk.to?** Dislike is strong... but wished had a little more control over the look. **Recommendations to others considering tawk.to:** It's a great tool to give your customers an easy way to talk to you. **What problems is tawk.to solving and how is that benefiting you?** Makes it easy to work with customers and convert them into buying customers. ### 6. Very convenient to reach out to prospects! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Leasing Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about tawk.to?** I like that it's an actual person reaching out to a prospect instead of being a bot. **What do you dislike about tawk.to?** There really isn't much about tawk.to that I dislike. **What problems is tawk.to solving and how is that benefiting you?** It is a better way to reach out to other prospects other than by social media. ### 7. It is good customer relation software **Rating:** 4.5/5.0 stars **Reviewed by:** Veeresh D. | Research Assistant, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about tawk.to?** It is a free customer live chat available for users. It is free and you can design it and also have live chat hours. Holiday message. **What do you dislike about tawk.to?** Nothing to dislike when you get a lot for free. **Recommendations to others considering tawk.to:** There is both free and paid version. Free version does a lot but if you really want to upgrade you can do it. **What problems is tawk.to solving and how is that benefiting you?** Talk to customers and reply to their issues and questions ### 8. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about tawk.to?** there is also an app alongside the website that makes it easy to connect and live chat with customers. **What do you dislike about tawk.to?** the alert tone is pretty obnoxious when there is an alert **What problems is tawk.to solving and how is that benefiting you?** guests are able to live chat with our reservations to answer quick questions and quickly help them navigate our website. ### 9. Best app for Live chat support on website **Rating:** 4.5/5.0 stars **Reviewed by:** Sonu C. | Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2018 **What do you like best about tawk.to?** It simple give notification when someone visit our website and provide all information like where user location and which page is now landing. **What do you dislike about tawk.to?** some time It's mobile app stuck due to some problem and not responding in agent device. **Recommendations to others considering tawk.to:** Yes, I recommended to my other friends to try it once. **What problems is tawk.to solving and how is that benefiting you?** Using tawk.to, now tracking my website visitor and provide them online support is much easier. ### 10. Livechat Support for Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Mamta K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2018 **What do you like best about tawk.to?** Awesome experience to start an conversation with customer if they raise any Question which placing order. All comes for free even they have a huge features like Canned response, Triggers and others. **What do you dislike about tawk.to?** Design is bit outdated need to improve an Transparent version. **Recommendations to others considering tawk.to:** Live chat support for every store for communication. **What problems is tawk.to solving and how is that benefiting you?** Covers a huge gap between store owner and Customer before placing order. ### 11. Easy to use, great way to connect with prospective residents **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2018 **What do you like best about tawk.to?** I like how it notifies you immediately when someone has logged on, and shows you what people are typing before they send it. **What do you dislike about tawk.to?** The reports can be difficult to follow at times, but other than that tawk.to is very user friendly for both parties involved. **Recommendations to others considering tawk.to:** Make sure you set **What problems is tawk.to solving and how is that benefiting you?** We use tawk.to to reach out to residents once they enter our website. We are able to ask if they have any questions and get their contact info if they are looking to lease for us. Benefits of using this program are an increase is prospective residents. ### 12. Chat with customers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2019 **What do you like best about tawk.to?** Ability to add shortcut messages to quickly communicate with customers. Like the wide variety of emojis that are available. Ability to see what pages customer have been to and to see what they are typing in order to anticipate answers. **What do you dislike about tawk.to?** Customers complain about the chat bubble on their mobile devices **What problems is tawk.to solving and how is that benefiting you?** Communicating with customers visiting the website. Serving our customers better at the point of sale to convert a larger potion of sales. ### 13. Great way to keep in touch with our clients **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey C. | Co-Owner, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about tawk.to?** Available on both our phone and desktop, it alerts us when we've got a lead that is checking out our site. One of the cool things about it is the realtime monitoring and how I can read what they are typing even before they send it. **What do you dislike about tawk.to?** Occasionally I won't get alerts until after the user has signed off. **Recommendations to others considering tawk.to:** Tawk.to is a free option to use when wanting to implement a chat bot on your site. It allows you to communicate with your customers and help guide them along the buying process. **What problems is tawk.to solving and how is that benefiting you?** It allows me to keep in touch with my users and answer any questions they may have before they have to commit to filling out a contact form. ### 14. Great to use its fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** shareef h. | Development Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about tawk.to?** 1.Easy to integrate ( i made it configurable in my system only by adding the script i inject in clients pages directly) 2.Easy to customize ( position/look and feel / colors and css) 3.Its free without paying is more than enough for me **What do you dislike about tawk.to?** nothing/ event the intro and their website is very friendly **Recommendations to others considering tawk.to:** must try it r eally **What problems is tawk.to solving and how is that benefiting you?** Make it available for customers who dont want to pay more money / but with extra benifit to boost their marketing to some extent ### 15. Awesome Live Chat Support System **Rating:** 5.0/5.0 stars **Reviewed by:** Ravikant D. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about tawk.to?** This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. **What do you dislike about tawk.to?** At the moment, I don't have any dislike. **What problems is tawk.to solving and how is that benefiting you?** Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). ### 16. Best Free Full Featured Live Chat Software **Rating:** 4.0/5.0 stars **Reviewed by:** Rangga S. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about tawk.to?** Tawk.to is ease to use and you can start using it without any hassle. The most important thing is it's completely free **What do you dislike about tawk.to?** The software works great but the user interface is outdated. The developer said that it's on their roadmap. So, let's hope that they will make tawk.to appearance better **Recommendations to others considering tawk.to:** If you have small budget for full feature live chat software, try tawk.to, it's totally free. Pay small amount of money and you will be able to use your own brand **What problems is tawk.to solving and how is that benefiting you?** As a company that serves many public services, live chat software is very helpful in the speed and effectiveness in serving customers. Tawk.to is one of the best live chat software which we don't have to pay anything to fully use it ### 17. Full of features for free! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristopher J. | Information Technology System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about tawk.to?** Although there are premium add-ons available, the free product is a fully usable service. Multiple agents, and even multiple sites can be configured without incurring any costs. There are additional features that I played with, but are not actively using such as the built-in ticket system and offline messaging. **What do you dislike about tawk.to?** There's really nothing I dislike about it so far. I could complain about having to pay for premium add-ons such as the ability to remove branding, but in reality, I'm more amazed at all it comes with at the free price level and think the premiums are worth it for larger companies who need to offer more customization. **Recommendations to others considering tawk.to:** Definitely worth a try! You can have multiple agents and multiple properties/sites, you can even assign agents to certain sites. These sites/properties could be different websites altogether, or could be different departments you want to track separately. There's built-in ticket and offline message functionality although I'm not personally using those features, but it's included for FREE. **What problems is tawk.to solving and how is that benefiting you?** Being able to offer instant support without a customer needing to pick up the phone has been great. Even showing the live chat available icon has been enough to sway some customer sales because they know it's easy to reach someone without making a phone call or waiting for an email response. ### 18. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** McKay C. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about tawk.to?** Great for talking to clients online when you have a small office. Love that we can review the transcripts later. **What do you dislike about tawk.to?** At times Tawk can feel difficult to navigate and make certain changes **What problems is tawk.to solving and how is that benefiting you?** We needed to communicate efficiently while having a small number of employees ### 19. Superb Live chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mandar P. | Software Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about tawk.to?** Free for unlimited users and Organisations. Continuous updates and new features will be added. Internal Knowledge base. Free Triggers and Reporting. Also Remove Branding addon **What do you dislike about tawk.to?** Outdated Look need to make a new design for live chat window. **What problems is tawk.to solving and how is that benefiting you?** Increased Conversation with Customers. ### 20. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Kieran C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about tawk.to?** Brilliant live chat serivce, and it’s completely free for basic functions, you can see as visitors type, track the pages they visit, see their browser and location, and chat history is infinite. **What do you dislike about tawk.to?** The price for hiring agents for $1 Per Hour is on the basis that you hire them 24/7. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to provides live communication for our customers. ### 21. best free livechat software **Rating:** 5.0/5.0 stars **Reviewed by:** V C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about tawk.to?** We had before other livechat software, but a paid one, also great, But i wanted to try some other soft that are free. Tried a lot, so far this is the best one on the market. I do use it on our main domain and other microsites. Customer service is also great, they do like to support. Best why i did swtich off to this chat is because i like the motto of the CEO, why to pay for a soft to speak with your own web visitors. **What do you dislike about tawk.to?** I dont like the windows application, i contacted them and they reply me that they are still working one a new updated. So far its buggy and i need to use a webpage, that is not very comfortable when you working with more tabs opened **Recommendations to others considering tawk.to:** yes. if you have a small budget for any other software. Please try this one, as this is amazing. **What problems is tawk.to solving and how is that benefiting you?** A lot of visitors like to live chat with a real human. SO this is the easiest way to reply to their questions. Sales departement also has this software installed in case i am busy. ### 22. Easy Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Illyssa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about tawk.to?** I love that it’s so easy to add live chat to my website. **What do you dislike about tawk.to?** I dislike that I can’t remove the branding. **What problems is tawk.to solving and how is that benefiting you?** I’m able to instantly connect with clients. ### 23. Free and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Dax G. | Software Sales Representative, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about tawk.to?** I like how you can create specific introductions to specific groups of people. I am a huge fan of how their chat set up is. It is very easy to take multiple chats and if I wanted to I could do it on the go with their mobile app. **What do you dislike about tawk.to?** In the past you were able to send exe files but for security reasons that has been removed. I really liked being able to send those files, it removed a step of getting my files to the customer. **Recommendations to others considering tawk.to:** It is a great place to start if you are looking to reach out to your web clients **What problems is tawk.to solving and how is that benefiting you?** We are able to reach out to our customers and potential customers on our website. We provide support to those who would otherwise communicate through email. ### 24. Great and free live chat app **Rating:** 5.0/5.0 stars **Reviewed by:** José Antonio S. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about tawk.to?** It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship. **What do you dislike about tawk.to?** Nothing, I think that it's a really good tool, but it could increase the number of native integrations. **Recommendations to others considering tawk.to:** It's free (you only pay if you want to remove the branding) so give it a try, you won't regret it. It's perfect if you are looking for something simple that provides results. **What problems is tawk.to solving and how is that benefiting you?** I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients. ### 25. Great inexpensive option for Live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Chantelle R. | Brand Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about tawk.to?** I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional. **What do you dislike about tawk.to?** There isn't anything that I dislike about it so far. **Recommendations to others considering tawk.to:** If you are considering tawk.to and shopping around with other live chat applications, I would definitely recommend giving tawk.to a try. I chose tawk.to because of the pricing but I stayed with tawk.to for the convenience. **What problems is tawk.to solving and how is that benefiting you?** Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them. ### 26. As a chat software, fantastic, as a helpdesk, not so good **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about tawk.to?** I loved that it was for free and I loved the chat features. **What do you dislike about tawk.to?** I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all was fine. It was only in their helpdesk tidket system that mails were too frequently not recieved by my clients, which actually, caused me quite much damage. **Recommendations to others considering tawk.to:** If they fix this problem, they will be the best. **What problems is tawk.to solving and how is that benefiting you?** In the end - I had to stop using it due to the problems as it was not reliable. Otherwise - if you want them only as a chat then they are fantastic. ### 27. Great way to offer help to your customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge P. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about tawk.to?** I love the Chat feature use it everyday, also has the option to create tickets and follow up, you can also see who is on your website in real time! Love It **What do you dislike about tawk.to?** No issues at all! it just works and it gets better over time! **Recommendations to others considering tawk.to:** If you need to offer chat support or any kind of customer service on your website, you need this! **What problems is tawk.to solving and how is that benefiting you?** offering Chat support to my customers is the best! ### 28. Excellent free live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Panagiotis K. | Investment Management, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2018 **What do you like best about tawk.to?** The features are similar to paid alternatives. We have agents, triggers, monitoring, pre-defined content. Overall, an excellent choice. **What do you dislike about tawk.to?** Since it's mandatory to "dislike" something I'd say that the design may use a lift. And some third-party integrations **What problems is tawk.to solving and how is that benefiting you?** Live chatting with customers ### 29. Great live chat platform and can handle any number of websites **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about tawk.to?** The basic plan is free and still allows you to have numerous websites and chat agents. It is easy to implement and 'just works' flawlessly. **What do you dislike about tawk.to?** I don't like the way the admin interface works in parts, kind of opening a new tab when you click on different features. However, this is a very small price to pay for what is overall a great system. **Recommendations to others considering tawk.to:** definitely worth a try. I'd recommend it to anyone! **What problems is tawk.to solving and how is that benefiting you?** real-time communication with our customers across 3 websites, with one login. ### 30. Perfect for quick and easy customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about tawk.to?** The notifications that they send you on both desktop and mobile when a user has started a chat. **What do you dislike about tawk.to?** Sometimes the dashboard information is incorrect. It wasn't too much of a problem because Google Analytics gives you all the same information. But if they have it I'd rather have it be accurate. **Recommendations to others considering tawk.to:** Very useful especially if your product isn't quite where you want it to be. We were working on optimizing our site and had some login problems along the way. Because of tawk.to we were still able to edit profiles, orders, and answer any other questions while some of our functionalities were down. **What problems is tawk.to solving and how is that benefiting you?** Real-time customer service on our eCommerce website. ### 31. Makes Customer Support Very Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about tawk.to?** It isn't just a "live chat" tool. It can help elevate your entire customer support and helps you say in touch with your customers, even on the go. **What do you dislike about tawk.to?** The functionality is a bit complex and ironically, their support is not very efficient. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to helps in effective customer service. I am able to manage all customer queries and complaints and also offer real-time support to them. ### 32. Quick and Easy chat system with light branding **Rating:** 4.5/5.0 stars **Reviewed by:** Steve V. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about tawk.to?** Branding is not obnoxious or in your face. Can easily work around it. **What do you dislike about tawk.to?** I dislike the add-ons they are moving towards along with the ecommerce focus. **What problems is tawk.to solving and how is that benefiting you?** Quick chatting with customers on our website. ### 33. We love Tawk.to **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about tawk.to?** Free and easy to implement and use. Pop up window on our site lets customers know they can contact is this way. **What do you dislike about tawk.to?** N/A We love everything about Tawk.to. Except the occasional spammers who contact us **What problems is tawk.to solving and how is that benefiting you?** People love this contact option and prefer that to email or phone calls ### 34. A graet resource that gains new customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2017 **What do you like best about tawk.to?** The mobile app that each member of our team has installed means that clients are quickly in contact with us to answer any pricing or technical questions. The showing of the national flag of the person making the enquiry allows us to easily filter the enquiry based on our geographic teams **What do you dislike about tawk.to?** There is not much to dislike. It is a very effective solution **Recommendations to others considering tawk.to:** Make sure that you have 24hr coverage if you are a global company as it simply looks more professional. **What problems is tawk.to solving and how is that benefiting you?** We solve small technical queries and provide a quick reference point for commercial questions that have a very high conversion rate for new customers ### 35. Tawk is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2017 **What do you like best about tawk.to?** Tawk is a super helpful chat tool. I love that several people can view and join the same chat -- you can even join chats as another customer service representative in case the first representative got caught up in another task, which keeps the customer experience smooth and seamless. **What do you dislike about tawk.to?** I wish there was an auto log off of some sort to ensure that no one accidentally stays logged in past their work hours. **Recommendations to others considering tawk.to:** I would definitely recommend Tawk to anyone considering it. It's been wonderful. **What problems is tawk.to solving and how is that benefiting you?** Adding a chat function to our business has greatly improved our customer communications. It solves customer problems in real time without them having to pick up the phone to call us, which many customers prefer not to do. ### 36. Don't lose any visitors to your site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2017 **What do you like best about tawk.to?** Tawk.to has let me monitor visitors to my site and communicate with them in real time, or have an automated chat message that helps me capture visitors contact info. **What do you dislike about tawk.to?** I would love some AI that lets the chat automatically answer some of the most common questions visitors had, or sets up a kind of survey for them. **Recommendations to others considering tawk.to:** It's free to use for most cases so definitely give it a try. **What problems is tawk.to solving and how is that benefiting you?** Capturing info from visitors to my site and converting them to paying customers. ### 37. So far it has worked well for us **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel L. | Especialista en Mercadeo, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2017 **What do you like best about tawk.to?** We liked that we can enable the tool and monitor several executives at the same time. It was very easy to install. The platform sends a copy of the chat which helps us to make reports and find out what customers are asking in the chat. Emoticons can be used. **What do you dislike about tawk.to?** Once I tried to use their customer support service, but they weren't very good. They didn't resolve my query, in the end I managed to solve it myself. Reports on the number of people using the chat cannot be generated, only the copy sent to the administrator. **Recommendations to others considering tawk.to:** The support service could improve. If you want a tool that is easy to use and free, this is what you're looking for. You can have several executives attending at the same time. It has reports but they are very simple. **What problems is tawk.to solving and how is that benefiting you?** The fact that customers can make their inquiries through this medium relieved our social media. We can have a real-time copy of the comments that customers give us. ### 38. Tawk.to **Rating:** 5.0/5.0 stars **Reviewed by:** Carla G. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2017 **What do you like best about tawk.to?** What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate. **What do you dislike about tawk.to?** I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound. **Recommendations to others considering tawk.to:** I have used other live chat softwares before and for me this worked best. Highly recommended. You can actually use the templates for easy access to most common questions, and with its built in feature of seeing your customer's typed in responses also makes it easier for customer support to answer questions in a timely and accurate manner. I can definitely say this is a great tool to use! **What problems is tawk.to solving and how is that benefiting you?** My role is just to provide customer support for our would be buyers and existing customers and make sure that we provide excellent after sales support. Benefits of having a livechat system is that we can reach out to more customers because some customers do not like calling. ### 39. So far this has been a wonderful introduction to the world of live online support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about tawk.to?** The cost of entry is free, which in of itself does not make a great product, but it helps when you are trying to determine how to enter the market of live online support. Where this really wins me over is the cost coupled with it's feature-set. You are able to communicate live with your customers across desktop and mobile, and still the base price is free. It has opened up a world of support that my customers deserve to have. And this coupled with other products like Droplr has been a real boon for my business. **What do you dislike about tawk.to?** I would like to see some improvements in the client interfaces. They feel at times a bit clunky and hard to understand. This is particularly the case when it comes to online/offline/hidden modes. It is very confusing how some of these features work. Also it would be nice to see some more polish to the UI in general. **Recommendations to others considering tawk.to:** Because the cost of entry is nothing, there should be no reason not to try this service and it's apps out for your business. You really have nothing to loose. It is also very easy to integrate into an existing site and has Wordpress plugins available as well. There really is no excuse not to try it. **What problems is tawk.to solving and how is that benefiting you?** Communicating with active and potential customers has been blown wide open for me. I am able to connect with clients and potential clients without any hassle. This increases my ability to support existing customers, but also win over potential customers because they know they can reach me easily. ### 40. Easy Cutomized **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina L. | International Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2017 **What do you like best about tawk.to?** I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice. **What do you dislike about tawk.to?** i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too. **Recommendations to others considering tawk.to:** That is really easy to install and use so you can esily try it. That is a pretty nice system of online chat that includes calls and videocalls. **What problems is tawk.to solving and how is that benefiting you?** Solving the only one problem - fast online connection with a potential customers. ### 41. Set it forget it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about tawk.to?** Track traffic and being able to chat with customers wholes they are online **What do you dislike about tawk.to?** Not being able customize more in terms of color n more wording **Recommendations to others considering tawk.to:** Yes **What problems is tawk.to solving and how is that benefiting you?** To chat and answer question customers may have while online ### 42. No sense creating one of my own now - this works perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2017 **What do you like best about tawk.to?** This was not only extremely easy to sign up and install, but the ability to customize the interface to blend in with the rest of my website is great. It's also very user friendly, very intuitive. I'm recommending this to any of my clients that would also like a chat program for their websites. This product is great - and it's free, which is shocking. I'd pay a one time fee if I had to for something like this - I was going to build my own, but the fact that this is free is very much appreciated. I also really like the business model, and if I find that my business needs in relation to customer support increase I'd be happy to purchase anything they have to offer at that time. **What do you dislike about tawk.to?** There isn't anything I've found just yet that I can complain about. I'm just filling up this 'dislike' box because I have to at this point. **Recommendations to others considering tawk.to:** If you're looking to build your own chat program, I'm sure it's a very good learning experience (which is what I was planning on doing), or you're currently using a paid chat program or something and aren't satisfied and you just want something that works, and works well, use tawk.to. **What problems is tawk.to solving and how is that benefiting you?** Providing multiple paths of communication for all customers is awesome. Some users like live chat, some just want to use a contact form, and others like to talk on the phone. I'm now offering all forms of communication, and this chat program is the icing on the cake of my website. ### 43. Be available to your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Rick M. | Marketing Content Developer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2016 **What do you like best about tawk.to?** So many things! I like that you can see what website pages the visitor has been to so you know better where to direct them. It shows what the visitor is typing before they hit send so you can prepare your answer quickly. **What do you dislike about tawk.to?** It tells you what city a visitor is in, based on their IP address I assume, but doesn't list the state. For our business, it is often necessary to know what state a person is in, it would be nice to know the answer ahead of time, but it is easy enough to just ask. **What problems is tawk.to solving and how is that benefiting you?** We are now able to answer visitor questions right away, so they don't have to wait for an email response. This allows us to get the visitors to the purchasing process as quick as possible. ### 44. The very best chat widget for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Steve A. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2016 **What do you like best about tawk.to?** Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to. **What do you dislike about tawk.to?** The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined. **Recommendations to others considering tawk.to:** Particularly if you are an early stage company that is watching every cent you spend, tawk.to is a great option to have live chat at no cost. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel. ### 45. Esay and high level **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro R. | Administrateur et Co-Fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about tawk.to?** It's free, simple to use and very effective. All my team likes its **What do you dislike about tawk.to?** At the moment nothing, we are very happy **Recommendations to others considering tawk.to:** Try it you, its free, you will love it. **What problems is tawk.to solving and how is that benefiting you?** We realized more sales through answer an customer on live ### 46. Awesome FREE Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | Online Marketing Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2016 **What do you like best about tawk.to?** It's FREE! Also, the absolute easiest live chat software I tried. Looks professional and it's very easy to customize to the look of my websites. Also, the chat alerts aren't annoying. **What do you dislike about tawk.to?** Haven't found anything I dislike yet. One feature that could be beneficial is the ability to monitor multiple websites at once from one dashboard. **Recommendations to others considering tawk.to:** If you want a free live chat option, tawk should be on your list because of it's ease-of-use and detailed analytics. **What problems is tawk.to solving and how is that benefiting you?** Capturing live traffic on our site and converting them into paying customers in a shorter amount of time than if they called/emailed. Easy to multitask! ### 47. Completely Free and Easy to Integrate **Rating:** 5.0/5.0 stars **Reviewed by:** M. Serhat D. | Senior Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2016 **What do you like best about tawk.to?** Tawk.to is one of the best services to chat with your website visitors in real time. It is a completely free service. You can integrate with Tawk.to just in seconds by copying some lines of Javascript code to your webpage. We integrated tawk.to with Wordpress and Moodle just in seconds. **What do you dislike about tawk.to?** There a some internalization issues when used in a language different than English. **Recommendations to others considering tawk.to:** I suggest you to try Tawk.to if you are looking for an instant chat service to integrate with your webpage. It is totally free, easy to integrate and provides detailed reports. **What problems is tawk.to solving and how is that benefiting you?** We integrated Tawk.to with Wordpress. With this integration visitors are now able to chat instantly with the company if a staff is available to reply. Otherwise Tawk.to is notifying us with e-mail, so we are not missing any potential clients. ### 48. Free and Best Chat Solution For Web Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Emrah A. | Akademik Uzman, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2016 **What do you like best about tawk.to?** Tawk.to is complete solution for make conversation with your web site visitors. It is completely free and good than other similar softwares. It has got tons of features such a widget customization, chat history, multiple agents, departments, use one account on multiple site, multilanguage and user management. Also tawk.to has got mobile and desktop application for all known platforms. It has got Javascript API for entegrate your systems. After conversation tawk.to can send users to conversation log. **What do you dislike about tawk.to?** Tawk.to is very good chat solution and really i can't find immortality. **Recommendations to others considering tawk.to:** Free and serves completely solution. Must use! **What problems is tawk.to solving and how is that benefiting you?** We use Tawk.to at our all system including web site, moodle LMS, our customized automation system and online examination system. Our students can reach us from every place (mobile and desktop) and every time. We can track our students previous problems and conversations. ### 49. Free and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon A. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about tawk.to?** I love the desktop app as well as the phone app. It is very customization and easy to setup and use. Best of all its free in every way with out restrictions that I can find. It also has an amazingly quick update and response time to changes made, like an agent going off and online. **What do you dislike about tawk.to?** I don't dislike anything about it except that its branded, but its free after all. I also am sad that it doesn't directly connect with my help desk software, but that isn't Tawk.to's problem. **Recommendations to others considering tawk.to:** Use it, and you will love it. **What problems is tawk.to solving and how is that benefiting you?** Customers being able to ask quick questions with technicians. ### 50. This is an awesome application. Easy, Effective in use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayur K. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2016 **What do you like best about tawk.to?** 1. It's admin console - Great UI, Easy to customize the Widget. 2. IOS application - By which you can answer your attendee from anywhere. **What do you dislike about tawk.to?** Haven't found anything that i don't like. I have been using this since 2 months. **What problems is tawk.to solving and how is that benefiting you?** I have my freelancing site for client communication & support I am using this. ## tawk.to Discussions - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment - [View tawk.to pricing details and edition comparison](https://www.g2.com/products/tawk-to/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+17%3A38%3A19+-0500&secure%5Bsession_id%5D=dd5968b4-0bdc-4834-92c5-1bbee7265e48&secure%5Btoken%5D=9ccfa5e483e546952fd63fb7cf2ce5d6efb1cc0749cd789adaa7bd483fbcbb9c&format=llm_user) ## tawk.to Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## tawk.to Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top tawk.to Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,655 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,882 reviews)